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Jenny Chang

Senior writer at FinancesOnline who writes about a wide range of SaaS and B2B products, including trends and issues on e-commerce, accounting and customer service software. She’s also covered a wide range of topics in business, science, and technology for websites in the U.S., Australia and Singapore, keeping tabs on edge tech like 3D printed health monitoring tattoos and SpaceX’s exploration plans.

Articles published by Jenny Chang:

5 Merchandising Strategies That Can Boost Your Online Retail Conversions
Category: B2B News

5 Merchandising Strategies That Can Boost Your Online Retail Conversions

Merchandising does to your retail business what jet fuel does to jets; it helps your business take off, and drives it to where it needs to be. You’re probably well aware of the basics of using merchandise to drive sales on your e-retail store. In the cut-throat world that is online retail though, the little details make […]
Sisense: Pros & Cons of the Top Business Intelligence Software
Category: B2B News

Sisense: Pros & Cons of the Top Business Intelligence Software

Sisense is a leading business intelligence (BI) software that offers a host of benefits to its users. You can use it to collect information from all your sources and unify them into a single repository. The app’s powerful visual reports can be used to generate smart analysis. and it enables you to easily share your insights […]
Customer Success: 5 Effective SaaS Growth Strategies
Category: B2B News

Customer Success: 5 Effective SaaS Growth Strategies

What is customer success? For many marketers it stops at customer acquisition, which is really just the start of the whole strategy. For others, it is customer retention. But retention is not accurate and encompassing; you may be stuck with a lot of basic planholders, when what you want is to get more premium subscribers.
Docebo: Pros & Cons of the Top Learning Management System
Category: B2B News

Docebo: Pros & Cons of the Top Learning Management System

Docebo is a cloud e-learning solutions provider whose SaaS learning management system (LMS) has become a leading player in the online training market. It offers an ecosystem of modules and functionalities that can be adapted to multiple environments. Docebo is highly secure and supports many popular learning methods including mobile, social, and blended learning initiatives. […]
How Much Does Vision Helpdesk Cost? Get a Free Trial
Category: B2B News

How Much Does Vision Helpdesk Cost? Get a Free Trial

A good quality helpdesk system can assist your company to provide top rate customer support. You don’t have to look beyond Vision Helpdesk for your needs as this application offers a host of advantages including tracking the ticket’s lifecycle, empowering employees and improving their productivity, and boosting the prioritization of tasks.
How Much Does Docebo Cost? Get a Free Trial
Category: B2B News

How Much Does Docebo Cost? Get a Free Trial

A good Learning Management System (LMS) helps organizations and training institutions impart excellent education and courses to their employees and learners. If you are looking to invest in a suitable LMS for your needs, you don’t have to look beyond Docebo. It is a mobile-ready, scalable platform that is used by top brands such as […]
Top Features of Magentrix: An Award-winning Collaboration Software
Category: B2B News

Top Features of Magentrix: An Award-winning Collaboration Software

With an effective collaboration tool you are creating a motivational environment that makes a real difference to your success. By becoming better in supplier-demander communication, you’re enhancing back-scene operations a lot. You have enough tools on disposal to instruct and measure performance, and to distinguish good practices from ones that you don’t need. Employees like that, […]
Review of Vision Helpdesk: Pros, Cons and Pricing of Award-winning Help Desk Software
Category: B2B News

Review of Vision Helpdesk: Pros, Cons and Pricing of Award-winning Help Desk Software

All companies have to deal with customer requests, problems and issues every day, and the only thing that distinguishes the good company from the great one is the ability to deal with them accurately. Such responsiveness, however, is tied to huge systematic tracking efforts, overcrowded maintenance staff, and unlimited expenditure. Unless you have a formidable helpdesk […]
Comparison of Bamboo HR, Gusto HR, and Freshteam: Top 3 HR Management Software Systems
Category: B2B News

Comparison of Bamboo HR, Gusto HR, and Freshteam: Top 3 HR Management Software Systems

What is the best HR management software? The best HR management software is BambooHR for its end-to-end workforce management solutions. From recruitment and onboarding to performance management and employee retention, this platform has everything businesses need to manage their employee lifecycle. What’s more, it has an easy-to-navigate and highly configurable interface, so you can ensure […]
How Business Intelligence, Big Data & Mobile Applications Market Affect Each Other
Category: B2B News

How Business Intelligence, Big Data & Mobile Applications Market Affect Each Other

As our capabilities of mining Big Data keep growing, its effects on our global economy and just about every conceivable industry keep getting more pronounced and difficult to ignore. Due to their sheer volume and often speculative nature, discussions on the best ways to use this knowledge are themselves becoming as inscrutable as Big Data […]
7 Insights to Effectively Define Customer Success for B2B & SaaS
Category: B2B News

7 Insights to Effectively Define Customer Success for B2B & SaaS

How to define customer success? To define customer success effectively, businesses must focus on customers and not on their products. They must also know who their ideal customers are and be able to manage their expectations. Companies should involve every department on customer support and invest more in the onboarding process. In customers’ point of […]
Review of Brightpearl: Pros, Cons and Pricing of Award-winning Inventory Management & ERP Software
Category: B2B News

Review of Brightpearl: Pros, Cons and Pricing of Award-winning Inventory Management & ERP Software

Brightpearl is one of the best multi-channel retail management applications. It helps companies manage all the main aspects of their business—accounting, reporting, customer data, inventory, and handling orders—in one place. In this Brightpearl reviews, we will scrutinize all the important features of the app and discuss the main aspects and benefits of this service. We will also […]
Review of LiveAgent: Pros, Cons and Pricing of Award-winning Help Desk Software
Category: B2B News

Review of LiveAgent: Pros, Cons and Pricing of Award-winning Help Desk Software

We frequently asses B2B solutions based on technical features alone. Reviewing LiveAgent is no different. However, we felt we needed to highlight the customer-centric approach of the vendor when developing the helpdesk software. Yes, many times we’ve encountered B2B solutions that are designed to have best-in-class features, but at the same time put actual customer […]
PipelineDeals Competitors: What Is The Best CRM Software?
Category: B2B News

PipelineDeals Competitors: What Is The Best CRM Software?

CRM software can be a very useful asset to almost any company. It’s a service that can be really helpful in terms of boosting your sales and ensure a high level of customer satisfaction. But, there is quite a lot of solid CRM service out there. One of them is PipelineDeals, a powerful and very […]
Top 12 Most Expensive Tea Types In The World: Da-Hong Pao vs Tieguanyin
Category: Financial News

Top 12 Most Expensive Tea Types In The World: Da-Hong Pao vs Tieguanyin

Tea is considered to be one of the oldest beverages in the world. There’s hardly any place on the planet where tea is not served. Throughout the ages various types of teas were used as vital elements of celebrations, ceremonial drinks or even life enhancers. There are also at least several crucial points in history that were […]
Top 3 Accounting Software: Comparison of FreshBooks, Sage 50cloud & NetSuite ERP
Category: B2B News

Top 3 Accounting Software: Comparison of FreshBooks, Sage 50cloud & NetSuite ERP

What is the best accounting software? The best accounting software is FreshBooks because it is easy to use but robust, with invoicing, time tracker, expense tracker, reporting, and more features in one intuitive app. It is a fit for those looking to streamline their financial management process at an affordable price. What do you look […]
Pros and Cons of Zoho CRM
Category: B2B News

Pros and Cons of Zoho CRM

What are the pros and cons of Zoho CRM? The pros and cons of Zoho CRM include an extensively AI-driven contact and lead management system that lets you focus on prospects based on how far they are to closing the deals. The software takes inspiration from emerging technologies and updates or upgrades regularly. It’s a […]
How Much Does FreshBooks Cost And Why You Should Get A Free Trial
Category: B2B News

How Much Does FreshBooks Cost And Why You Should Get A Free Trial

There are a number of very good reasons why FreshBooks is seen as the best accounting solution today. When FreshBooks was launched in 2003, it changed the way cloud-based accounting servives were made and used. While early accounting platforms were marketed to and employed by organizations with accounting specializations, FreshBooks broke the mold by doing […]
How Much Does PipelineDeals Cost And Why You Should Get A Free Trial
Category: B2B News

How Much Does PipelineDeals Cost And Why You Should Get A Free Trial

Branded by experts and simple users as one of the best cloud-based Customer Relationship Manager (CRM) for B2B sales teams, PipelineDeals CRM packs a powerful punch that is complemented by its simplcitity and user friendliness. This dynamic platform provides businesses with a plethora of functionalities that makes it easy for teams to stay organized, focused, […]
Which Companies Use Wrike Project Management Software?
Category: B2B News

Which Companies Use Wrike Project Management Software?

Wrike is a top-quality online project management software that gives you full control and visibility over your tasks. The app combines project management with a real-time workspace for document sharing, discussion, and collaboration. It offers a single central hub for all of your work. The software’s user-friendly navigation helps you access and manage data easily. […]
Review of eXo Platform: Pros, Cons and Pricing of Award-winning Social Collaboration Software
Category: B2B News

Review of eXo Platform: Pros, Cons and Pricing of Award-winning Social Collaboration Software

Integrating an internal collaboration system with an enterprise social platform to engage buyers and establish deep customer relationships makes perfect sense in today’s business, where customers are made into brand advocates, while employees are encouraged to share ideas and experiences with decision-makers for greater teamwork. There’s a blurred line between internal (employees) and external customers […]
mHelpDesk Competitors: Best Field Service Management Alternatives
Category: B2B News

mHelpDesk Competitors: Best Field Service Management Alternatives

There are several good field service management (FSM) applications on the market today. Some of these may offer advanced features that you may not need, while others may lack the tools your company require the most. Some FSM apps are created as complementary systems to ERP or CRM applications, while others work as stand-alone solutions. […]
Who Uses LMSs And Why
Category: Learning Management Software

Who Uses LMSs And Why

Nowadays the methods that can be used for online training have become more accessible and trustworthy along with the rise of cloud computing and online SaaS services. With the process of learning no longer limited to a physical classroom or course materials ordered through mail students, professionals, small business, and virtually everybody who wants to learn can benefit from an […]
Top 12 Most Expensive Hotels In The World: A Night at Ritz or Raj Palace
Category: Financial News

Top 12 Most Expensive Hotels In The World: A Night at Ritz or Raj Palace

If you are a frequent international traveler who wants to get the best accomodation in every major destination you go to and money is not a major concern at all, then this list is for you. We have compiled the most expensive hotels in the world based on the rates per room (no extras, standard […]
10 Best Business Intelligence Software Systems
Category: Business Intelligence

10 Best Business Intelligence Software Systems

Business intelligence software system is a special type of application that is capable of analyzing large quantities of raw business data so that you can extract insights and useful predictions from it that can impact your company’s performance. Such systems are designed to handle big amounts of raw business data which allows you to identify […]
10 Best Customer Support Software Systems For Your Company
Category: Customer Support

10 Best Customer Support Software Systems For Your Company

What is the best customer support software? The best customer support software is Zendesk. It offers virtually everything you need to provide seamless customer support, such as live chat, call center solution, knowledgebase, etc. This end-to-end customer support platform is also designed to scale as your business grows. Customer support is usually one of the […]
10 Best Sales Software Systems
Category: Sales Software

10 Best Sales Software Systems

Nowadays companies that want to be successful often have no choice but to start using a reliable sales software. This type of tool allows you to increase your revenue, keep tabs on your inventory, manage your staff, monitor sales figures, identify regular clients and facilitate the accounting and payment processes. Our team at FinancesOnline have searched the […]
Top 10 Most Expensive Apps In The World: Stunning Prices of CyberTuner & Abu Moo
Category: Financial News

Top 10 Most Expensive Apps In The World: Stunning Prices of CyberTuner & Abu Moo

Most mobile device users get on with just free apps for a number of purposes, ranging from personal enjoyment, commerce, learning, security, and more. That said, the best apps do come with price tags and a number of them are priced outrageously. While the best things in life are free, it looks like the same […]
What’s in Store for CRMs in 2016?
Category: B2B News

What’s in Store for CRMs in 2016?

You either ride along or die wishing! The scene of modern marketing is fast evolving. New leaps in technologies are emerging that are fundamentally changing the current business landscape. And, what is even more disturbing is the mutating trends in the CRMs that are threatening to throw lords of ‘status quo’ into oblivion. I hope you […]
10 Best CRM Software Systems For All Business Types
Category: CRM Software

10 Best CRM Software Systems For All Business Types

If you want to run a successful business you can’t only rely on delivering top-quality products or services. Even offering really advantageous pricing may not be enough to beat your competitors. Most smart businessmen realize that the key part is the ability to create positive customer engagement and interaction at every stage of their work. If you […]
How SaaS Is Changing the Way Entrepreneurs Do Online Business
Category: B2B News

How SaaS Is Changing the Way Entrepreneurs Do Online Business

Today, businesses exist in a fast paced and somewhat volatile market. Marketing technology has changed drastically since its start in the 90’s, particularly mobile technology and mobile marketing. In fact, according to Northeastern University, 20-30% of internet traffic comes from smartphones.
Who Uses Sales Software And Why?
Category: Sales Software

Who Uses Sales Software And Why?

Sales software, also referred to as salesforce automation or sales force management systems, is designed to help you with fast tracking your sales cycle from lead generation right up to closing deals. Because sales is the crucial element of any company (you’re in business to sell after all) it’s always a good idea to improve the efficiency […]
Costs and Pricing Models of Sales Software
Category: Sales Software

Costs and Pricing Models of Sales Software

Sales software solutions were one of the very first cloud based apps that adopted a Software-as-a-Service (SaaS) model. In contrast to on-premise software, where the app is installed directly on your company’s computer or server and you own the license for it, SaaS allows you to gain online access to the service through a monthly subscription. While […]
Emerging Trends in LMS: 5 Things to Watch Out For
Category: Learning Management Software

Emerging Trends in LMS: 5 Things to Watch Out For

Learning management system or LMS, similarly to other SaaS solutions is undergoing significant changes caused by advances in cloud computing, social integration, mobile technology, and new devices. We can’t be sure of specific directions that LMS will take once it’s no longer a special educational service from a few years back, but in this article we sugges a […]
Review of Teamgate: Pros, Cons and Pricing of Award-winning CRM
Category: B2B News

Review of Teamgate: Pros, Cons and Pricing of Award-winning CRM

In this article we review Teamgate, one of the leading sales CRM services. We’ll take a look at how Teamgate works, what unique features it offers discuss the top things we like about this software. To give you a better overview of the service we simulated a few typical CRM scenarios to evaluate how Teamgate […]
Recommended Online Learning Management Vendors
Category: Learning Management Software

Recommended Online Learning Management Vendors

With hundreds of learning management systems available online, it’s a good idea to be able to identify the top LMS vendors out there. By cross-matching the lists in top SaaS review platforms and LMS-focused sites, we were able to review the most recommended online learning management vendors and check which of these appear on most of the lists […]
Future of Learning Management System: Why It Needs To Reinvent Itself
Category: Learning Management Software

Future of Learning Management System: Why It Needs To Reinvent Itself

People who ask the question “what is the future of learning management system?” may seem confused at first, seeing how the LMS industry has been thriving in the recent couple of years. There is definitely a market for services that offer solid training, reliable talent management and efficient organizational development.
Benefits Of Help Desk Software: Analysis Of 4 Common Customer Service Issues
Category: Help Desk Software

Benefits Of Help Desk Software: Analysis Of 4 Common Customer Service Issues

Help desk is crucial to any company, be it a B2B or B2C business and regardless of type or size. At the core of it is the idea to keep clients happy and make them come back to deal with your company again. If you disregard the importance of help desk you may risk losing some […]
Guide to Help Desk Software: Market Insights On How To Make The Right Purchase
Category: Help Desk Software

Guide to Help Desk Software: Market Insights On How To Make The Right Purchase

Help desk software solutions may have very different features, pricing plans and functionalities. In this article we’ll share some insight on things you should keep in mind when comparing various help desk software services. We’ll include factors that are important both for small business and big enterprises However, before we move on to the tips, […]
What Is Cloud Based Service Desk? 5 Tips On Why Switching To Cloud Is Worth It
Category: Help Desk Software

What Is Cloud Based Service Desk? 5 Tips On Why Switching To Cloud Is Worth It

The performance and successful implementation of a cloud-based service desk can be a very good indicator of the overall efficiency of your comapny IT departament, no matter if you run a B2B or B2C company and whether it’s a small business or a big enterprise. Apart from being a popular business solution for developing companies cloud-based service […]