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Top 10 Free Call Center Software
1
Freshdesk
Our score: 9.8
User satisfaction: 100%
An efficient and reliable help desk solution and winner of our Best Help Desk Software Award. Freshdesk is the customer service solution for the customer of today. It is truly modern with a central, unified workspace that removes channel and context silos and works as the home base for customer service. It also balances enterprise-grade capability with powerful simplicity.
READ REVIEW- Pricing: $29
- Devices Supported: Android, iPhone/iPad, Web-based, Windows Mobile
- Pricing Model: Monthly payment
- Customer Types: Small Business, Large Enterprises, Medium Business, Freelancers
- Deployment: Cloud Hosted
2
Axon Virtual PBX
Our score: 9.4
User satisfaction: 95%
A complete and scalable PBX software application that allows call center agents and business professionals to automatically launch outbound dialing and calling campaigns, play professional and on-hold music and messages, make video calls on softphones, intelligently route calls, and access dedicated voicemail inboxes.
READ REVIEW- Pricing: $139
- Devices Supported: Windows, Mac, Web-based
- Pricing Model: Free, One-time payment
- Customer Types: Small Business, Large Enterprises, Medium Business
- Deployment: Cloud Hosted, On Premise
3
Zendesk
Our score: 9.3
User satisfaction: 99%
Winner of our Supreme Software Award, Zendesk is a customer support solution that helps boost customer service and improve customer retention. The platform's modules include chat support, call center solutions, help desk applications, and knowledge base, so you'll cover all the bases of efficient customer services.
READ REVIEW- Pricing: $19
- Devices Supported: Windows, Linux, Android, iPhone/iPad, Mac, Web-based, Windows Mobile
- Pricing Model: Free, Monthly payment, Annual Subscription
- Customer Types: Small Business, Large Enterprises, Medium Business, Freelancers
- Deployment: Cloud Hosted
4
Zoho Desk
Our score: 9.0
User satisfaction: 100%
Zoho Desk is a support desk platform that helps you deliver top quality customer support with tools that increase agent productivity and improve analytic operations. Equipped with robust reporting tools and analytics, managers can keep track of their agents’ KPIs and address performance issues and make data-driven decisions.
READ REVIEW- Pricing: Free
- Devices Supported: Windows, Android, iPhone/iPad, Mac, Web-based
- Pricing Model: Free, Monthly payment, Annual Subscription
- Customer Types: Small Business, Large Enterprises, Medium Business, Freelancers
- Deployment: Cloud Hosted
5
3CX
Our score: 9.0
User satisfaction: 99%
A software-based and open standards IP PBX phone system that enables organizations and companies to leverage their existing IP phones, softphones, gateways, and SIP trunks; set up a unified communications solution on any environment, boost agent productivity, easily host webinars and online meetings from a web browser, enhance mobile communications, and reduce telco costs.
READ REVIEW- Pricing: $145
- Devices Supported: Windows, Linux, Android, iPhone/iPad, Mac, Web-based
- Pricing Model: Free, One-time payment, Annual Subscription
- Customer Types: Small Business, Large Enterprises, Medium Business
- Deployment: Cloud Hosted, On Premise, Open API
6
OnSIP
Our score: 8.9
User satisfaction: 100%
A cloud-based, real-time business phone system designed by Junction Networks for small and medium-sized businesses.
READ REVIEW- Pricing: $8.95
- Devices Supported: Windows, Mac, Web-based
- Pricing Model: Monthly payment
- Customer Types: Small Business, Large Enterprises, Medium Business
- Deployment: Cloud Hosted, Open API
7
Sinch
Our score: 8.6
User satisfaction: 94%
A cloud-hosted, mobile communications platform that offers Voice, Verification, Video, SMS, and Instant Messaging solutions for app integration.
READ REVIEW- Pricing: $0.0064
- Devices Supported: Windows, Android, iPhone/iPad, Mac, Web-based, Windows Mobile
- Pricing Model: One-time payment, Quote-based
- Customer Types: Small Business, Large Enterprises, Medium Business
- Deployment: Cloud Hosted, Open API
8
Bria
Our score: 8.5
User satisfaction: 98%
A SIP-based VoIP software solution for service providers, enterprises, businesses, and Original Equipment Manufacturers (OEM); highlighting its powerful integrations.
READ REVIEW- Pricing: $49
- Devices Supported: Windows, Linux, Android, iPhone/iPad, Mac, Web-based
- Pricing Model: One-time payment, Quote-based
- Customer Types: Small Business, Medium Business
- Deployment: Cloud Hosted, On Premise, Open API
9
VICIdial
Our score: 8.0
User satisfaction: 90%
VICIdial offers Inbound ACD, Outbound Predictive Dialing, Inbound Email handling, Web-configurable IVRs, Skills-based agent routing, Voicemail boxes, Full call recording, and PBX.
READ REVIEW- Pricing: free
- Devices Supported: Windows, Linux, Android, iPhone/iPad, Mac, Web-based
- Pricing Model: Quote-based
- Customer Types: Small Business, Large Enterprises, Medium Business, Freelancers
- Deployment: Cloud Hosted, On Premise
10
CallPesa
Our score: 8.0
User satisfaction: 94%
CallPesa is a call management software that professional service firms can use for tracking and billing calls for clients.
READ REVIEW- Pricing: $15
- Devices Supported: Android
- Pricing Model: Free, Monthly payment
- Customer Types: Small Business, Large Enterprises, Medium Business, Freelancers
- Deployment: Cloud Hosted, On Premise, Open API
Our Score
FinancesOnline employs our innovative SmartScore™ mode to examine all the services in the Free Call Center Software category so that we can help you choose the best possible software. It pays attention to the following metrics: core features, collaboration elements, custom elements, integrations with other services, user friendliness, help & support, how secure a software is, support for mobile devices, general media ratings. At the moment, Freshdesk is the leader in this category and we gave it the highest score in our tests. After detailed testing it received the best results among its competitors and our experts strongly suggest that you include it as one of the options for your company.
9.8
Freshdesk Features
9.4
Axon Virtual PBX Features
9.3
Zendesk Features
9.0
Zoho Desk Features
9.0
3CX Features
8.9
OnSIP Features
8.6
Sinch Features
8.5
Bria Features
8.0
VICIdial Features
8.0
CallPesa Features
User Satisfaction
An overview of total user satisfaction with the services in our Free Call Center Software category calculated using our unique algorythm that collects user reviews, comments and opinions across a broad range of social media sites to help you make an educated investment decision.
100%
95%
99%
100%
99%
100%
94%
98%
90%
94%
Pricing
Every vendor in the Free Call Center Software category will provide a different group of pricing packages for its product and every plan will include a unique group of features. Below we list the overal pricing for the most affordable plan offered for each product. Please note that advanced features may have an extra cost.
$29
$139
$19
Free
$145
$8.95
$0.0064
$49
free
$15
Devices Supported
An overview of what kind of devices and operating systems are supported by all B2B solutions in the Free Call Center Software category, including mobile platforms and web-based solutions.
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Pricing Model
Examine which pricing plans are provided by the vendors in the Free Call Center Software category to see which one matches your business preferences and expenses best. Note that some software can provide free or freemium accounts for you to test first.
Free
Monthly payment
One-time payment
Annual Subscription
Quote-based
Customer Types
An overview of which kinds of clients a specific B2B software in the Free Call Center Software category is designed for, from small businesses and non-profits to big enterprises.
Small Business
Large Enterprises
Medium Business
Freelancers
Deployment
A summary of what styles of software deployement are provided by each B2B vendor in the Free Call Center Software category. Although most of modern SaaS services are cloud-hosted certain services might offer an on-site deployment model as well.
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