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Top 10 CRM Software
1
HubSpot Smart CRM
Our score: 9.8
User satisfaction: 99%
HubSpot CRM is the winner of our 2019 Best CRM Award. It has a free CRM platform that offers a powerful set of tools to engage customers and manage CRM-related operations. HubSpot takes care of all customer engagement channels from website traffic to landline calls. It is easy to use and it can integrate with other business systems as well.
READ REVIEW- Pricing: Free to get started
- Devices Supported: Windows, Android, iPhone/iPad, Mac, Web-based, Windows Mobile
- Pricing Model: Quote-based
- Customer Types: Small Business, Large Enterprises, Medium Business
- Deployment: Cloud Hosted
2
Salesforce CRM
Our score: 9.7
User satisfaction: N/A
Salesforce CRM is a software app that lets you track all customer information and interactions in one location to follow more leads. It has lead management and marketing automation tools to help you improve your conversions. Its powerful integrations with other leading business applications allow you to have a more flexible customer relationship management.
READ REVIEW- Pricing: $25
- Devices Supported: Windows, Linux, Android, iPhone/iPad, Mac, Web-based
- Pricing Model: Monthly payment, Annual Subscription
- Customer Types: Small Business, Large Enterprises, Medium Business, Freelancers
- Deployment: Cloud Hosted, Open API
3
Freshsales
Our score: 9.7
User satisfaction: 95%
A sales solution that integrates CRM, marketing, and communication features to help sales agents nurture customer relationships and close more deals. AI-powered deal insights also empower agents in hitting performance goals and sales quotas.
READ REVIEW- Pricing: $9
- Devices Supported: Windows, Linux, Android, iPhone/iPad, Mac, Web-based
- Pricing Model: Free, Monthly payment, Annual Subscription
- Customer Types: Small Business, Large Enterprises, Medium Business
- Deployment: Cloud Hosted, Open API
4
NetSuite CRM
Our score: 9.5
User satisfaction: 100%
A robust CRM solution that boasts of providing companies with a complete 360-degree view of their customers. Equipped with email marketing, compensation management, and more, this gives you a central hub for customer information, knowledge base resources, and team management.
READ REVIEW- Pricing: by quote
- Devices Supported: Android, iPhone/iPad, Web-based
- Pricing Model: Quote-based
- Customer Types: Small Business, Large Enterprises, Medium Business
- Deployment: Cloud Hosted
5
Nimble
Our score: 9.4
User satisfaction: 94%
Nimble is a software tool that allows you to combine your contacts, email, social, activities, and follow-ups in one place.
READ REVIEW- Pricing: $24.90
- Devices Supported: iPhone/iPad, Mac, Web-based
- Pricing Model: Monthly payment
- Customer Types: Small Business, Large Enterprises, Medium Business, Freelancers
- Deployment: Cloud Hosted
6
Zoho CRM
Our score: 9.4
User satisfaction: 92%
A go-to product for many businesses of different types and sizes, Zoho CRM is a true leader in the CRM software category. It is easy to use from its contact management module to its customer engagement interface. The platform also includes powerful automation and reporting features. It is great for omnichannel CRM.
READ REVIEW- Pricing: free
- Devices Supported: Windows, Linux, Android, iPhone/iPad, Mac, Web-based
- Pricing Model: Free, Monthly payment, Annual Subscription, Quote-based
- Customer Types: Small Business, Large Enterprises, Medium Business, Freelancers
- Deployment: Cloud Hosted, Open API
7
Pipedrive
Our score: 9.4
User satisfaction: 100%
Pipedrive is the winner of our Expert's Choice Award. It is a personal sales manager for small, medium-sized, and large businesses that lets you close more deals and improve sales. Built by both salespeople and web developers, it is a practical easy-to-use tool that people with varying tech-savviness can instantly use.
READ REVIEW- Pricing: $24
- Devices Supported: Windows, Linux, Android, iPhone/iPad, Mac, Web-based, Windows Mobile
- Pricing Model: Monthly payment, Annual Subscription
- Customer Types: Small Business, Medium Business, Freelancers
- Deployment: Cloud Hosted
8
Nutshell CRM
Our score: 9.4
User satisfaction: 96%
Flexible online CRM platform for sales automation and collaboration.
READ REVIEW- Pricing: $13
- Devices Supported: Windows, Android, iPhone/iPad, Mac, Web-based
- Pricing Model: Monthly payment, Annual Subscription, Quote-based
- Customer Types: Small Business, Large Enterprises, Medium Business
- Deployment: Cloud Hosted
9
Insightly
Our score: 9.4
User satisfaction: 95%
Insightly is a service that integrates customer relationship with project management in mobile and social platforms. Built for small businesses, Insightly offers enterprise-grade CRM features to help you get a complete overview of your business, track deliverables, and improve communication with your customers,
READ REVIEW- Pricing: $29
- Devices Supported: Windows, Android, iPhone/iPad, Mac, Web-based
- Pricing Model: Monthly payment, Annual Subscription
- Customer Types: Small Business, Large Enterprises, Medium Business, Freelancers
- Deployment: Cloud Hosted
10
CRM Creatio
Our score: 9.3
User satisfaction: 96%
Creatio CRM is an end-to-end CRM solution that features high-end automation products for marketing, sales, and service, and a no-code platform providing a maximum degree of freedom for workflow automation, business application development, and UI customization.
READ REVIEW- Pricing: $40
- Devices Supported: Windows, Android, iPhone/iPad, Mac, Web-based, Windows Mobile
- Pricing Model: Monthly payment, One-time payment, Annual Subscription, Quote-based
- Customer Types: Small Business, Large Enterprises, Medium Business
- Deployment: Cloud Hosted, On Premise, Open API
Our Score
Our website makes use of our unique SmartScore™ approach to evaluate all the solutions in the CRM Software category so that we can help you pick the best possible solution. It evaluates the following aspects: core functionalities, collaboration elements, customization, integrations with other services, simplicity, customer support, security, support for mobile devices, ratings in media. As of now, HubSpot Smart CRM is the leader in this category and we gave it the highest score in our tests. After detailed evaluation it received the best results among its competitors and our reviewers strongly suggest that you include it as one of the options for your company.
9.8
HubSpot Smart CRM Features
9.7
Salesforce CRM Features
9.6
Freshsales Features
9.5
NetSuite CRM Features
9.4
Nimble Features
9.4
Zoho CRM Features
9.4
Pipedrive Features
9.4
Nutshell CRM Features
9.4
Insightly Features
9.3
CRM Creatio Features
User Satisfaction
An overview of general user satisfaction with the solutions in our CRM Software category based on our unique algorythm that gathers customer reviews, comments and opinions across a wide range of social media sites to help you make an informed investment decision.
99%
N/A
95%
100%
94%
92%
100%
96%
95%
96%
Pricing
Every vendor in the CRM Software category will have a different set of pricing packages for its product and each package will include a unique set of tools. Below we list the overal pricing for the cheapest package provided for each app. Please note that advanced features may cost extra.
Free to get started
$25
$9
by quote
$24.90
free
$24
$13
$29
$40
Devices Supported
A summary of what kind of devices and operating systems are supported by these B2B services in the CRM Software category, including mobile platforms and web-based solutions.
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Pricing Model
Examine which pricing plans are provided by the vendors in the CRM Software category to check which one matches your business needs and budget best. Keep in mind that certain apps can support free or freemium accounts for you to test first.
Free
Monthly payment
One-time payment
Annual Subscription
Quote-based
Customer Types
A brief look at which types of companies a given B2B software in the CRM Software category aims for, from small businesses and non-profits to large enterprises.
Small Business
Large Enterprises
Medium Business
Freelancers
Deployment
An overview of what types of software deployement are offered by every B2B vendor in the CRM Software category. Even though the majority of modern SaaS services are cloud-hosted some services may offer an on-site deployment model too.
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