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Top 10 CRM Software for Small Business
1
HubSpot Smart CRM
Our score: 9.8
User satisfaction: 99%
HubSpot CRM is the winner of our 2019 Best CRM Award. It has a free CRM platform that offers a powerful set of tools to engage customers and manage CRM-related operations. HubSpot takes care of all customer engagement channels from website traffic to landline calls. It is easy to use and it can integrate with other business systems as well.
READ REVIEW- Pricing: Free to get started
- Devices Supported: Windows, Android, iPhone/iPad, Mac, Web-based, Windows Mobile
- Pricing Model: Quote-based
- Customer Types: Small Business, Large Enterprises, Medium Business
- Deployment: Cloud Hosted
2
Freshsales
Our score: 9.7
User satisfaction: 95%
A sales solution that integrates CRM, marketing, and communication features to help sales agents nurture customer relationships and close more deals. AI-powered deal insights also empower agents in hitting performance goals and sales quotas.
READ REVIEW- Pricing: $9
- Devices Supported: Windows, Linux, Android, iPhone/iPad, Mac, Web-based
- Pricing Model: Free, Monthly payment, Annual Subscription
- Customer Types: Small Business, Large Enterprises, Medium Business
- Deployment: Cloud Hosted, Open API
3
Salesforce CRM
Our score: 9.7
User satisfaction: N/A
Salesforce CRM is a software app that lets you track all customer information and interactions in one location to follow more leads. It has lead management and marketing automation tools to help you improve your conversions. Its powerful integrations with other leading business applications allow you to have a more flexible customer relationship management.
READ REVIEW- Pricing: $25
- Devices Supported: Windows, Linux, Android, iPhone/iPad, Mac, Web-based
- Pricing Model: Monthly payment, Annual Subscription
- Customer Types: Small Business, Large Enterprises, Medium Business, Freelancers
- Deployment: Cloud Hosted, Open API
4
NetSuite CRM
Our score: 9.5
User satisfaction: 100%
A robust CRM solution that boasts of providing companies with a complete 360-degree view of their customers. Equipped with email marketing, compensation management, and more, this gives you a central hub for customer information, knowledge base resources, and team management.
READ REVIEW- Pricing: by quote
- Devices Supported: Android, iPhone/iPad, Web-based
- Pricing Model: Quote-based
- Customer Types: Small Business, Large Enterprises, Medium Business
- Deployment: Cloud Hosted
5
Zoho CRM
Our score: 9.4
User satisfaction: 92%
A go-to product for many businesses of different types and sizes, Zoho CRM is a true leader in the CRM software category. It is easy to use from its contact management module to its customer engagement interface. The platform also includes powerful automation and reporting features. It is great for omnichannel CRM.
READ REVIEW- Pricing: free
- Devices Supported: Windows, Linux, Android, iPhone/iPad, Mac, Web-based
- Pricing Model: Free, Monthly payment, Annual Subscription, Quote-based
- Customer Types: Small Business, Large Enterprises, Medium Business, Freelancers
- Deployment: Cloud Hosted, Open API
6
Pipedrive
Our score: 9.4
User satisfaction: 100%
Pipedrive is the winner of our Expert's Choice Award. It is a personal sales manager for small, medium-sized, and large businesses that lets you close more deals and improve sales. Built by both salespeople and web developers, it is a practical easy-to-use tool that people with varying tech-savviness can instantly use.
READ REVIEW- Pricing: $24
- Devices Supported: Windows, Linux, Android, iPhone/iPad, Mac, Web-based, Windows Mobile
- Pricing Model: Monthly payment, Annual Subscription
- Customer Types: Small Business, Medium Business, Freelancers
- Deployment: Cloud Hosted
7
InfoFlo
Our score: 9.1
User satisfaction: 100%
InfoFlo is a software tool that lets you fully integrate and manage contacts and improve business relationships by efficiently tracking leads and creating a sales process. It is simple and easy to use. Also, it has additional modules for newsletter management, market automation, call center management, and many more.
READ REVIEW- Pricing: $99
- Devices Supported: Windows
- Pricing Model: Free, One-time payment
- Customer Types: Small Business, Medium Business, Freelancers
- Deployment: On Premise
8
Pipeliner
Our score: 9.1
User satisfaction: 100%
A sales CRM and automation software that boosts adoption rates and ROI through a highly visual interface, numerous customization options, and robust reporting capabilities. It helps you manage your pipeline to turn leads into sales and sales to repeat purchases. It also generates reports and insights within its dashboard.
READ REVIEW- Pricing: $25
- Devices Supported: Windows, Android, iPhone/iPad, Mac, Web-based
- Pricing Model: Monthly payment, Annual Subscription
- Customer Types: Small Business, Large Enterprises, Medium Business, Freelancers
- Deployment: Cloud Hosted, Open API
9
EngageBay
Our score: 8.9
User satisfaction: 100%
EngageBay is an all-in-one marketing, sales, and CRM platform designed to be an affordable alternative to expensive solutions. Considered as a true alternative to more expensive business solutions, EngageBay automates key business processes and routines to free you up to create meaningful customer experiences.
READ REVIEW- Pricing: Free
- Devices Supported: Web-based
- Pricing Model: Monthly payment, Annual Subscription
- Customer Types: Small Business, Medium Business, Freelancers
- Deployment: Cloud Hosted
10
HoneyBook
Our score: 8.8
User satisfaction: 97%
An all-in-one business management solution that helps users organize work activities, connect with clients, and issue payments on time. It also keeps track of all appointments and can be used to communicate and schedule meetings with clients, send proposals, and many more. Collecting pay online is easy as well through its payment processing options.
READ REVIEW- Pricing: $39
- Devices Supported: Windows, Android, iPhone/iPad, Mac, Web-based
- Pricing Model: Monthly payment, Annual Subscription
- Customer Types: Small Business, Freelancers
- Deployment: Cloud Hosted
Our Score
Our platform employs our special SmartScore™ system to analyze all the applications in the CRM Software for Small Business category to help you choose the best possible app. It evaluates the following factors: essential components, collaboration tools, custom elements, integrations with other services, user friendliness, customer support, how secure a software is, support for smartphones and tablets, media rating. At the moment, HubSpot Smart CRM is the leader in this category and is recommended by our experts. After thorough testing it had the best results among its competitors and our experts strongly suggest that you consider it as one of the solutions for your company.
9.8
HubSpot Smart CRM Features
9.7
Freshsales Features
9.7
Salesforce CRM Features
9.5
NetSuite CRM Features
9.4
Zoho CRM Features
9.4
Pipedrive Features
9.1
InfoFlo Features
9.1
Pipeliner Features
8.9
EngageBay Features
8.8
HoneyBook Features
User Satisfaction
A summary of general user satisfaction with the solutions in our CRM Software for Small Business category based on our unique algorythm that analyzes client reviews, comments and opinions across a wide set of social media sites to help you make an informed investment decision.
99%
95%
N/A
100%
92%
100%
100%
100%
100%
97%
Pricing
Every vendor in the CRM Software for Small Business category will provide a different set of pricing packages for its app and each package will include a unique set of features. Below we list the general pricing for the most affordable plan offered for each product. Keep in mind that advanced features may have an extra cost.
Free to get started
$9
$25
by quote
free
$24
$99
$25
Free
$39
Devices Supported
An analysis of what kind of devices and operating systems are supported by the listed B2B tools in the CRM Software for Small Business category, including mobile platforms and web-based solutions.
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Pricing Model
Find out which pricing packages are offered by the vendors in the CRM Software for Small Business category to see which one fits your business requirements and expenses best. Be aware that specific software can support free or freemium accounts for you to try out first.
Free
Monthly payment
One-time payment
Annual Subscription
Quote-based
Customer Types
An analysis of what groups of clients a selected B2B platform in the CRM Software for Small Business category provides for, from small businesses and non-profits to large enterprises.
Small Business
Large Enterprises
Medium Business
Freelancers
Deployment
An overview of what styles of software deployement are provided by each B2B vendor in the CRM Software for Small Business category. Although almost all modern SaaS solutions are cloud-hosted some solutions may offer an on-site deployment model as well.
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