- Home
- Customer Experience Management Software
Top 10 Customer Experience Management Software
1
Alchemer
Our score: 9.6
User satisfaction: 94%
Powerful but flexible data collection and analysis platform designed for businesses. Features preconfigured surveys, workflows and feedback tools to help teams gather information required from internal and external sources. The preconfigured feedback assessments ensure GDPR and CCPA-compliant security for customer data.
READ REVIEW- Pricing: $55
- Devices Supported: Windows, Linux, Android, iPhone/iPad, Mac, Web-based, Windows Mobile
- Pricing Model: Free, Monthly payment, Annual Subscription, Quote-based
- Customer Types: Small Business, Large Enterprises, Medium Business, Freelancers
- Deployment: Cloud Hosted, Open API
2
Zendesk
Our score: 9.4
User satisfaction: 98%
Winner of our Supreme Software Award, Zendesk is a customer support solution that helps boost customer service and improve customer retention. The platform's modules include chat support, call center solutions, help desk applications, and knowledge base, so you'll cover all the bases of efficient customer services.
READ REVIEW- Pricing: $19
- Devices Supported: Android, iPhone/iPad, Web-based
- Pricing Model: Free, Monthly payment, Annual Subscription
- Customer Types: Small Business, Large Enterprises, Medium Business, Freelancers
- Deployment: Cloud Hosted
3
Smartlook
Our score: 9.2
User satisfaction: 95%
Aims to deliver qualitative analytics using various optimization tools such as event tracking and sessions. Its main functionalities include click heatmaps, visitor recordings, funnels, and event tracking. Combining the data from these features will allow you to improve the performance of your web pages and optimize them for conversion.
READ REVIEW- Pricing: $31
- Devices Supported: Android, iPhone/iPad, Mac, Web-based
- Pricing Model: Free, Monthly payment
- Customer Types: Small Business, Large Enterprises, Medium Business, Freelancers
- Deployment: Cloud Hosted, Open API
4
Yotpo
Our score: 9.2
User satisfaction: 91%
Yotpo is a marketing app for ecommerce stores. It helps online stores generate product reviews and use these reviews to boost sales. A plug-and-play social reviews and ecommerce app, Yotpo collects more verified reviews than any of its counterparts. It also gives customers a simple and smart mobile-first reviewing experience.
READ REVIEW- Pricing: free
- Devices Supported: Windows, Android, Mac, Web-based
- Pricing Model: Free, Monthly payment, Annual Subscription, Quote-based
- Customer Types: Small Business, Large Enterprises, Medium Business
- Deployment: Cloud Hosted
5
SoGoCX
Our score: 9.2
User satisfaction: 97%
A robust customer experience platform that drives customer loyalty, reduce churn, and boost customer value. SoGoCX leverages customer data gathered by mapping out a customer’s journey from end to end. The application automatically draws insights from the data and recommends the best course of action to take to maximize ROI.
READ REVIEW- Pricing: by quote
- Devices Supported: Android, iPhone/iPad, Web-based
- Pricing Model: Quote-based
- Customer Types: Small Business, Large Enterprises, Medium Business
- Deployment: Cloud Hosted, Open API
6
Qualtrics CX
Our score: 9.1
User satisfaction: 100%
Qualtrics is an award-winning tool trusted not only by thousands of companies but also by academic institutions. The first survey software that adapts the use of artificial intelligence in survey data analysis, Qualtrics utilizes its advanced intuitive tools to streamline the complex research process for businesses of any size.
READ REVIEW- Pricing: By quote
- Devices Supported: Windows, Android, iPhone/iPad, Mac, Web-based
- Pricing Model: Annual Subscription, Quote-based
- Customer Types: Large Enterprises, Medium Business
- Deployment: Cloud Hosted, Open API
7
Contactually
Our score: 9.0
User satisfaction: 97%
Contactually is a web-based customer relationship management tool that allows companies to oversee and manage communication activities.
READ REVIEW- Pricing: $39
- Devices Supported: Windows, Android, iPhone/iPad, Mac, Web-based, Windows Mobile
- Pricing Model: Monthly payment, Annual Subscription
- Customer Types: Small Business, Medium Business, Freelancers
- Deployment: Cloud Hosted, Open API
8
Hotjar
Our score: 9.6
User satisfaction: 98%
An analysis and feedback tool aimed to make sense of user behavior on your site to help you improve customer experience. It provides enhanced visibility to your website's performance, user behavior, and user experience. It also includes advanced tools such as heatmaps, conversion funnels, and more.
READ REVIEW- Pricing: $29
- Devices Supported: Windows, Linux, Android, iPhone/iPad, Mac, Web-based
- Pricing Model: Free, Monthly payment, Annual Subscription, Quote-based
- Customer Types: Small Business, Large Enterprises, Medium Business, Freelancers
- Deployment: Cloud Hosted
9
Birdeye
Our score: 9.0
User satisfaction: 97%
A reliable reputation management and customer experience software designed to help businesses transform their customers into a powerful marketing engine. It allows businesses to analyze various customer feedback and reviews across major social channels, surveys, and review sites. Birdeye provides businesses a solid platform for review generation, monitoring, management, and marketing.
READ REVIEW- Pricing: By quote
- Devices Supported: Android, iPhone/iPad, Web-based
- Pricing Model: Quote-based
- Customer Types: Small Business, Large Enterprises, Medium Business
- Deployment: Cloud Hosted
10
Jotform
Our score: 9.0
User satisfaction: 100%
JotForm is a professional, fully-featured mobile form builder for companies and individuals. This user-friendly and intuitive forms builder is known for its capability in helping create innovative and personalized forms for various purposes using its smart drag-and-drop forms editor. It also allows automatic synchronization of updated forms.
READ REVIEW- Pricing: $39
- Devices Supported: Windows, Android, iPhone/iPad, Mac, Web-based
- Pricing Model: Free, Monthly payment, Annual Subscription
- Customer Types: Small Business, Large Enterprises, Medium Business, Freelancers
- Deployment: Cloud Hosted, Open API
Our Score
FinancesOnline utilizes our proprietary SmartScore™ algorithm to test all the software in the Customer Experience Management Software category so that we can help you decide on the best possible service. It pays attention to the following aspects: individual modules, collaboration capabilities, custom elements, integrations with other services, how easy a software is to use and learn, help & support, how secure a software is, mobility, general media ratings. Currently, Alchemer is the leader in this category and is recommended by our experts. After detailed testing it had the best results among its competitors and our reviewers strongly suggest that you include it as one of the options for your business.
9.6
Alchemer Features
9.4
Zendesk Features
9.2
Smartlook Features
9.2
Yotpo Features
9.2
SoGoCX Features
9.1
Qualtrics CX Features
9.0
Contactually Features
9.0
Hotjar Features
9.0
Birdeye Features
9.0
Jotform Features
User Satisfaction
A look at overall user satisfaction with the services in our Customer Experience Management Software category based on our unique algorythm that gathers client reviews, comments and opinions across a broad set of social media sites in order to help you make an educated buying decision.
94%
98%
95%
91%
97%
100%
97%
98%
97%
100%
Pricing
Every vendor in the Customer Experience Management Software category will have a different group of pricing packages for its service and every plan will include a unique set of tools. Below we list the general pricing for the most affordable package provided for each app. Keep in mind that advanced features may cost extra.
$55
$19
$31
free
by quote
By quote
$39
$29
By quote
$39
Devices Supported
An analysis of what kind of devices and operating systems are supported by these B2B solutions in the Customer Experience Management Software category, including mobile platforms and web-based solutions.
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Pricing Model
Examine what pricing plans are supported by the vendors in the Customer Experience Management Software category to check which one matches your business requirements and budget best. Be aware that specific solutions can offer free or freemium accounts for you to try out first.
Free
Monthly payment
One-time payment
Annual Subscription
Quote-based
Customer Types
An analysis of which groups of clients a given B2B solution in the Customer Experience Management Software category provides for, from small businesses and non-profits to big enterprises.
Small Business
Large Enterprises
Medium Business
Freelancers
Deployment
A summary of what styles of product deployement are supported by every B2B vendor in the Customer Experience Management Software category. Although the majority of modern SaaS solutions are cloud-hosted certain services may offer an on-site deployment model too.
Why is FinancesOnline free?