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Top 10 Customer Service Software
1
Freshdesk
Our score: 9.8
User satisfaction: 100%
An efficient and reliable help desk solution and winner of our Expert's Choice Award. The software offers multi-channel support, automation tools, gamification, and self-service portals to help businesses deliver high-quality customer support. The software helps improve organization and ease collaboration within support teams.
READ REVIEW- Pricing: $29
- Devices Supported: Android, iPhone/iPad, Web-based, Windows Mobile
- Pricing Model: Monthly payment
- Customer Types: Small Business, Large Enterprises, Medium Business, Freelancers
- Deployment: Cloud Hosted
2
Freshdesk Omni
Our score: 9.7
User satisfaction: 100%
User-friendly omnichannel solution powered by generative AI for seamless conversational support and efficient ticket management.
READ REVIEW- Pricing: $29
- Devices Supported: Web-based
- Pricing Model: Monthly payment, Annual Subscription
- Customer Types: Small Business, Large Enterprises, Medium Business
- Deployment: Cloud Hosted
3
Salesforce Service Cloud
Our score: 9.6
User satisfaction: 97%
A cloud-hosted customer service platform designed to allow faster, smarter case resolution. By providing a 360-degree view of each customer, this IT asset management solution enables businesses to quickly resolve issues, thereby driving better user experience and higher customer satisfaction.
READ REVIEW- Pricing: $25
- Devices Supported: Windows, Linux, Android, iPhone/iPad, Mac, Web-based
- Pricing Model: Monthly payment, Annual Subscription
- Customer Types: Small Business, Large Enterprises, Medium Business
- Deployment: Cloud Hosted
4
Zendesk
Our score: 9.6
User satisfaction: 98%
Winner of our Supreme Software Award, Zendesk is a customer support solution that helps boost customer service and improve customer retention. The platform's modules include chat support, call center solutions, help desk applications, and knowledge base, so you'll cover all the bases of efficient customer services.
READ REVIEW- Pricing: $19
- Devices Supported: Android, iPhone/iPad, Web-based
- Pricing Model: Free, Monthly payment, Annual Subscription
- Customer Types: Small Business, Large Enterprises, Medium Business, Freelancers
- Deployment: Cloud Hosted
5
Freshservice
Our score: 9.4
User satisfaction: 97%
Freshservice allows IT admins to effectively track and manage the assets owned by their organizations. The platform offers a powerful ticketing system and knowledge base, as well as features for vendor management and incident management. A built-in self-service portal also lets end users submit tickets and browse knowledge base articles.
READ REVIEW- Pricing: $7
- Devices Supported: Windows, Linux, Android, iPhone/iPad, Mac, Web-based
- Pricing Model: Monthly payment, Annual Subscription, Quote-based
- Customer Types: Small Business, Large Enterprises, Medium Business, Freelancers
- Deployment: Cloud Hosted
6
LiveAgent
Our score: 9.3
User satisfaction: 100%
This live chat software may be simple, but it is powerful on top of being intuitive. It centralizes communications, such as keeping messages in a single inbox, to ensure that customer service agents can give attention to high priority requests. This also lets them pick up where their colleagues left off to narrow down tickets.
READ REVIEW- Pricing: $9
- Devices Supported: Windows, Linux, Android, iPhone/iPad, Mac, Web-based
- Pricing Model: Monthly payment, One-time payment
- Customer Types: Small Business, Large Enterprises, Medium Business, Freelancers
- Deployment: Cloud Hosted, On Premise
7
Vision Helpdesk
Our score: 9.2
User satisfaction: 99%
Vision Helpdesk is a customer support help desk platform that allows users to manage calls, live chat, and email in a single, convenient platform. Equipped with a help desk, ITIL/ITSM desk, and satellite desk, it is also available on mobile devices so customers can easily access customer support and help desk services.
READ REVIEW- Pricing: $8
- Devices Supported: Windows, Linux, Android, iPhone/iPad, Mac, Web-based
- Pricing Model: Monthly payment, One-time payment, Annual Subscription
- Customer Types: Small Business, Large Enterprises, Medium Business
- Deployment: Cloud Hosted, On Premise
8
TeamSupport
Our score: 9.1
User satisfaction: 99%
TeamSupport is a complete customer support platform that facilitates communication and collaboration between your teams and clients. Designed for B2B users, the platform offers customer self-service portals, ticket management, ticket automation, and live chat, among others. Collaborative tools also allow team members to efficiently work together to resolve customer issues.
READ REVIEW- Pricing: $50
- Devices Supported: Windows, Linux, Android, iPhone/iPad, Mac, Web-based, Windows Mobile
- Pricing Model: Monthly payment, Annual Subscription
- Customer Types: Small Business, Large Enterprises, Medium Business
- Deployment: Cloud Hosted
9
Jira Service Desk
Our score: 9.0
User satisfaction: 96%
A full-featured service desk platform that allows IT teams to deliver rapid end-to-end service delivery. The software lets you automate tasks, build knowledge bases, and collaborate in real-time, so you can deliver the best customer service possible. You can also link tickets to your team's task queue on Jira for faster issue resolution.
READ REVIEW- Pricing: $20
- Devices Supported: Windows, Linux, Android, iPhone/iPad, Mac, Web-based
- Pricing Model: Free, Monthly payment, One-time payment, Annual Subscription
- Customer Types: Small Business, Large Enterprises, Medium Business
- Deployment: Cloud Hosted, On Premise, Open API
10
HubSpot Service Hub
Our score: 9.0
User satisfaction: 98%
Online customer service, support, and help desk solution native to the HubSpot suite. The software has a built-in conversations feature that helps boost customer engagement by adding context to customer communication. A universal inbox also collects messages from multiple channels, helping teams collaborate and provide better customer support.
READ REVIEW- Pricing: $18
- Devices Supported: Windows, Linux, Android, iPhone/iPad, Mac, Web-based
- Pricing Model: Free, Monthly payment, Annual Subscription
- Customer Types: Small Business, Large Enterprises, Medium Business
- Deployment: Cloud Hosted, Open API
Our Score
Our review platform makes use of our special SmartScore™ system to analyze all the products in the Customer Service Software category in orded to help you choose the best possible software. It pays attention to the following factors: individual modules, collaboration elements, custom elements, available integrations, how easy a software is to use and learn, help & support, how secure a software is, mobile support, scores in other media. At the moment, Freshdesk is the leader in this category and is recommended by our experts. After extensive research and analysis it received the best results among its competitors and we strongly suggest that you include it as one of the solutions for your business.
9.8
Freshdesk Features
9.7
Freshdesk Omni Features
9.6
Salesforce Service Cloud Features
9.6
Zendesk Features
9.4
Freshservice Features
9.3
LiveAgent Features
9.2
Vision Helpdesk Features
9.1
TeamSupport Features
9.0
Jira Service Desk Features
9.0
HubSpot Service Hub Features
User Satisfaction
An overview of overall user satisfaction with the products in our Customer Service Software category evaluated with our unique algorythm that finds customer reviews, comments and opinions across a wide set of social media platforms in order to help you make an informed investment choice.
100%
100%
97%
98%
97%
100%
99%
99%
96%
98%
Pricing
Each vendor in the Customer Service Software category will offer a different group of pricing packages for its product and each plan will include a different group of features. Below we list the overal pricing for the most affordable package available for each service. Please note that advanced features may have an extra cost.
$29
$29
$25
$19
$7
$9
$8
$50
$20
$18
Devices Supported
An overview of what type of devices and operating systems are supported by these B2B tools in the Customer Service Software category, including mobile platforms and web-based solutions.
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Pricing Model
Find out which pricing plans are offered by the vendors in the Customer Service Software category to see which one fits your business preferences and expenses best. Be aware that certain software can support free or freemium accounts for you to try out first.
Free
Monthly payment
One-time payment
Annual Subscription
Quote-based
Customer Types
A brief look at which groups of companies a specific B2B service in the Customer Service Software category provides for, from small businesses and non-profits to large enterprises.
Small Business
Large Enterprises
Medium Business
Freelancers
Deployment
A summary of what kinds of product deployement are offered by each B2B vendor in the Customer Service Software category. Although almost all modern SaaS services are cloud-hosted certain services might offer an on-site deployment model as well.
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