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Top 10 Free Customer Service Software
1
Freshdesk
Our score: 9.8
User satisfaction: 100%
An efficient and reliable help desk solution and winner of our Best Help Desk Software Award. Freshdesk is the customer service solution for the customer of today. It is truly modern with a central, unified workspace that removes channel and context silos and works as the home base for customer service. It also balances enterprise-grade capability with powerful simplicity.
READ REVIEW- Pricing: $29
- Devices Supported: Android, iPhone/iPad, Web-based, Windows Mobile
- Pricing Model: Monthly payment
- Customer Types: Small Business, Large Enterprises, Medium Business, Freelancers
- Deployment: Cloud Hosted
2
Freshdesk Omni
Our score: 9.7
User satisfaction: 100%
User-friendly omnichannel solution powered by generative AI for seamless conversational support and efficient ticket management.
READ REVIEW- Pricing: $29
- Devices Supported: Web-based
- Pricing Model: Monthly payment, Annual Subscription
- Customer Types: Small Business, Large Enterprises, Medium Business
- Deployment: Cloud Hosted
3
LiveAgent
Our score: 9.4
User satisfaction: 99%
A leading live chat software founded on the principles of simplicity. Powerful on top of being intuitive, it centralizes communications by keeping messages in a single inbox, to ensure that customer service agents can give attention to high priority requests. This also lets them pick up where their colleagues left off to narrow down tickets.
READ REVIEW- Pricing: $9
- Devices Supported: Windows, Linux, Android, iPhone/iPad, Mac, Web-based
- Pricing Model: Monthly payment, One-time payment
- Customer Types: Small Business, Large Enterprises, Medium Business, Freelancers
- Deployment: Cloud Hosted, On Premise
4
Jira Service Desk
Our score: 9.0
User satisfaction: 96%
A full-featured service desk platform that allows IT teams to deliver rapid end-to-end service delivery. The software lets you automate tasks, build knowledge bases, and collaborate in real-time, so you can deliver the best customer service possible. You can also link tickets to your team's task queue on Jira for faster issue resolution.
READ REVIEW- Pricing: $20
- Devices Supported: Windows, Linux, Android, iPhone/iPad, Mac, Web-based
- Pricing Model: Free, Monthly payment, One-time payment, Annual Subscription
- Customer Types: Small Business, Large Enterprises, Medium Business
- Deployment: Cloud Hosted, On Premise, Open API
5
Action1
Our score: 8.9
User satisfaction: 94%
Action1 is an IT security software that allows you to track and manage all endpoints on your network remotely from a web console.
READ REVIEW- Pricing: By quote
- Devices Supported: Windows, Web-based
- Pricing Model: Quote-based
- Customer Types: Large Enterprises, Medium Business
- Deployment: Cloud Hosted, Open API
6
Drift
Our score: 8.9
User satisfaction: 100%
Drift.com is a robust, conversation-driven live-chat messaging platform.
READ REVIEW- Pricing: By quote
- Devices Supported: Android, iPhone/iPad, Web-based
- Pricing Model: Free, Monthly payment, Quote-based
- Customer Types: Small Business, Large Enterprises, Medium Business
- Deployment: Cloud Hosted, Open API
7
Smith.ai
Our score: 8.8
User satisfaction: 96%
A modern live chat solution that captures website leads, books clients, and completes client intakes in the fastest way possible. With this, you can provide around-the-clock assistance to website visitors and customers. You can also filter out spam using this solution so that agents can be more productive.
READ REVIEW- Pricing: $140
- Devices Supported: Web-based
- Pricing Model: Free, Monthly payment, Quote-based
- Customer Types: Small Business, Large Enterprises, Medium Business, Freelancers
- Deployment: Cloud Hosted
8
CloudBerry Remote Assistant
Our score: 8.8
User satisfaction: 100%
A Windows software for remote control and desktop sharing. The solution is designed to quickly and securely access and control a remote desktop or server computer over the Internet.
READ REVIEW- Pricing: Free
- Devices Supported: Windows
- Pricing Model: Free
- Customer Types: Small Business, Medium Business, Freelancers
- Deployment: On Premise
9
BotPenguin
Our score: 8.6
User satisfaction: 96%
BotPenguin is a chatbot solution that leverages the power of AI to help companies create their own chatbots for various channels such as Facebook without coding.
READ REVIEW- Pricing: $5
- Devices Supported: Web-based
- Pricing Model: Free, Monthly payment, Annual Subscription, Quote-based
- Customer Types: Small Business, Large Enterprises, Medium Business
- Deployment: Cloud Hosted
10
Zoho Assist
Our score: 8.5
User satisfaction: 98%
Zoho Assist is an advanced, easy, and free remote training and troubleshooting platform with dual screens and two-way file sharing that doesn’t need installation. Key features include clipboard sharing, unattended access, instant chat, and even a reboot and reconnect capability. Zoho Assist also has Mac support.
READ REVIEW- Pricing: Free
- Devices Supported: Windows, Android, iPhone/iPad, Mac, Web-based, Windows Mobile
- Pricing Model:
- Customer Types: Small Business, Medium Business
- Deployment: Cloud Hosted
Our Score
Our review platform uses our innovative SmartScore™ approach to examine all the software in the Free Customer Service Software category so that we can help you select the best possible solution. It compares and contrasts the following factors: main features, collaboration features, customization, available integrations, user friendliness, help & support, how secure a software is, mobility, ratings in media. Currently, Freshdesk is the leader in this category and we gave it the highest score in our tests. Following thorough testing it got the best results among its competitors and we strongly suggest that you consider it as one of the solutions for your needs.
9.8
Freshdesk Features
9.7
Freshdesk Omni Features
9.4
LiveAgent Features
9.0
Jira Service Desk Features
8.9
Action1 Features
8.9
Drift Features
8.8
Smith.ai Features
8.8
CloudBerry Remote Assistant Features
8.6
BotPenguin Features
8.5
Zoho Assist Features
User Satisfaction
A summary of general user satisfaction with the services in our Free Customer Service Software category based on our unique algorythm that collects client reviews, comments and opinions across a wide range of social media sites to help you make an educated buying decision.
100%
100%
99%
96%
94%
100%
96%
100%
96%
98%
Pricing
Every vendor in the Free Customer Service Software category will offer a different group of pricing plans for its product and each plan will include a varied group of tools. Below we list the general pricing for the cheapest plan available for each service. Keep in mind that advanced features may have an extra cost.
$29
$29
$9
$20
By quote
By quote
$140
Free
$5
Free
Devices Supported
An overview of what type of devices and operating systems are supported by the listed B2B solutions in the Free Customer Service Software category, including mobile platforms and web-based solutions.
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Pricing Model
Learn which pricing models are provided by the vendors in the Free Customer Service Software category to see which one fits your business preferences and budget best. Be aware that specific apps can support free or freemium accounts for you to try out first.
Free
Monthly payment
One-time payment
Annual Subscription
Quote-based
Customer Types
An analysis of which kinds of companies a selected B2B solution in the Free Customer Service Software category provides for, from small businesses and non-profits to big enterprises.
Small Business
Large Enterprises
Medium Business
Freelancers
Deployment
An overview of what types of service deployement are offered by each B2B vendor in the Free Customer Service Software category. Even though the majority of modern SaaS services are cloud-hosted some solutions might offer an on-site deployment model too.
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