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Top 10 Customer Service Software for Small Business
1
Freshdesk
Our score: 9.8
User satisfaction: 100%
An efficient and reliable help desk solution and winner of our Best Help Desk Software Award. Freshdesk is the customer service solution for the customer of today. It is truly modern with a central, unified workspace that removes channel and context silos and works as the home base for customer service. It also balances enterprise-grade capability with powerful simplicity.
READ REVIEW- Pricing: $29
- Devices Supported: Android, iPhone/iPad, Web-based, Windows Mobile
- Pricing Model: Monthly payment
- Customer Types: Small Business, Large Enterprises, Medium Business, Freelancers
- Deployment: Cloud Hosted
2
Freshdesk Omni
Our score: 9.7
User satisfaction: 100%
User-friendly omnichannel solution powered by generative AI for seamless conversational support and efficient ticket management.
READ REVIEW- Pricing: $29
- Devices Supported: Web-based
- Pricing Model: Monthly payment, Annual Subscription
- Customer Types: Small Business, Large Enterprises, Medium Business
- Deployment: Cloud Hosted
3
Salesforce Service Cloud
Our score: 9.6
User satisfaction: 97%
A cloud-hosted customer service platform designed to allow faster, smarter case resolution. By providing a 360-degree view of each customer, this IT asset management solution enables businesses to quickly resolve issues, thereby driving better user experience and higher customer satisfaction.
READ REVIEW- Pricing: $25
- Devices Supported: Windows, Linux, Android, iPhone/iPad, Mac, Web-based
- Pricing Model: Monthly payment, Annual Subscription
- Customer Types: Small Business, Large Enterprises, Medium Business
- Deployment: Cloud Hosted
4
Zendesk
Our score: 9.6
User satisfaction: 98%
Winner of our Supreme Software Award, Zendesk is a customer support solution that helps boost customer service and improve customer retention. The platform's modules include chat support, call center solutions, help desk applications, and knowledge base, so you'll cover all the bases of efficient customer services.
READ REVIEW- Pricing: $19
- Devices Supported: Android, iPhone/iPad, Web-based
- Pricing Model: Free, Monthly payment, Annual Subscription
- Customer Types: Small Business, Large Enterprises, Medium Business, Freelancers
- Deployment: Cloud Hosted
5
Freshservice
Our score: 9.4
User satisfaction: 97%
Freshservice allows IT admins to effectively track and manage the assets owned by their organizations. The platform offers a powerful ticketing system and knowledge base, as well as features for vendor management and incident management. A built-in self-service portal also lets end users submit tickets and browse knowledge base articles.
READ REVIEW- Pricing: $7
- Devices Supported: Windows, Linux, Android, iPhone/iPad, Mac, Web-based
- Pricing Model: Monthly payment, Annual Subscription, Quote-based
- Customer Types: Small Business, Large Enterprises, Medium Business, Freelancers
- Deployment: Cloud Hosted
6
LiveAgent
Our score: 9.4
User satisfaction: 99%
A leading live chat software founded on the principles of simplicity. Powerful on top of being intuitive, it centralizes communications by keeping messages in a single inbox, to ensure that customer service agents can give attention to high priority requests. This also lets them pick up where their colleagues left off to narrow down tickets.
READ REVIEW- Pricing: $9
- Devices Supported: Windows, Linux, Android, iPhone/iPad, Mac, Web-based
- Pricing Model: Monthly payment, One-time payment
- Customer Types: Small Business, Large Enterprises, Medium Business, Freelancers
- Deployment: Cloud Hosted, On Premise
7
Vision Helpdesk
Our score: 9.2
User satisfaction: 99%
Vision Helpdesk is a customer support help desk platform that allows users to manage calls, live chat, and email in a single, convenient platform. Equipped with a help desk, ITIL/ITSM desk, and satellite desk, it is also available on mobile devices so customers can easily access customer support and help desk services.
READ REVIEW- Pricing: $8
- Devices Supported: Windows, Linux, Android, iPhone/iPad, Mac, Web-based
- Pricing Model: Monthly payment, One-time payment, Annual Subscription
- Customer Types: Small Business, Large Enterprises, Medium Business
- Deployment: Cloud Hosted, On Premise
8
TeamSupport
Our score: 9.1
User satisfaction: 99%
TeamSupport is a complete customer support platform that facilitates communication and collaboration between your teams and clients. Designed for B2B users, the platform offers customer self-service portals, ticket management, ticket automation, and live chat, among others. Collaborative tools also allow team members to efficiently work together to resolve customer issues.
READ REVIEW- Pricing: $50
- Devices Supported: Windows, Linux, Android, iPhone/iPad, Mac, Web-based, Windows Mobile
- Pricing Model: Monthly payment, Annual Subscription
- Customer Types: Small Business, Large Enterprises, Medium Business
- Deployment: Cloud Hosted
9
Jira Service Desk
Our score: 9.0
User satisfaction: 96%
A full-featured service desk platform that allows IT teams to deliver rapid end-to-end service delivery. The software lets you automate tasks, build knowledge bases, and collaborate in real-time, so you can deliver the best customer service possible. You can also link tickets to your team's task queue on Jira for faster issue resolution.
READ REVIEW- Pricing: $20
- Devices Supported: Windows, Linux, Android, iPhone/iPad, Mac, Web-based
- Pricing Model: Free, Monthly payment, One-time payment, Annual Subscription
- Customer Types: Small Business, Large Enterprises, Medium Business
- Deployment: Cloud Hosted, On Premise, Open API
10
HubSpot Service Hub
Our score: 9.0
User satisfaction: 98%
Online customer service, support, and help desk solution native to the HubSpot suite. The software has a built-in conversations feature that helps boost customer engagement by adding context to customer communication. A universal inbox also collects messages from multiple channels, helping teams collaborate and provide better customer support.
READ REVIEW- Pricing: $18
- Devices Supported: Windows, Linux, Android, iPhone/iPad, Mac, Web-based
- Pricing Model: Free, Monthly payment, Annual Subscription
- Customer Types: Small Business, Large Enterprises, Medium Business
- Deployment: Cloud Hosted, Open API
Our Score
Our review platform uses our certified SmartScore™ approach to examine all the solutions in the Customer Service Software for Small Business category in orded to help you get the best possible app. It evaluates the following aspects: core features, collaboration features, custom elements, integration, ease of use, customer support, security, support for mobile devices, ratings in media. As of now, Freshdesk is the leader in this category and our experts are really satisfied with it. Following extensive research and analysis it had the best results among its competitors and we strongly suggest that you consider it as one of the choices for your needs.
9.8
Freshdesk Features
9.7
Freshdesk Omni Features
9.6
Salesforce Service Cloud Features
9.6
Zendesk Features
9.4
Freshservice Features
9.4
LiveAgent Features
9.2
Vision Helpdesk Features
9.1
TeamSupport Features
9.0
Jira Service Desk Features
9.0
HubSpot Service Hub Features
User Satisfaction
A summary of overall user satisfaction with the services in our Customer Service Software for Small Business category based on our unique algorythm that analyzes client reviews, comments and opinions across a wide set of social media sites in order to help you make an informed investment decision.
100%
100%
97%
98%
97%
99%
99%
99%
96%
98%
Pricing
Every vendor in the Customer Service Software for Small Business category will provide a different group of pricing plans for its product and each plan will include a unique group of features. Below we list the overal pricing for the cheapest package provided for each product. Please note that advanced features may cost extra.
$29
$29
$25
$19
$7
$9
$8
$50
$20
$18
Devices Supported
An overview of what kind of devices and operating systems are supported by the listed B2B solutions in the Customer Service Software for Small Business category, including mobile platforms and web-based solutions.
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Pricing Model
Learn what pricing packages are provided by the vendors in the Customer Service Software for Small Business category to see which one suits your business preferences and budget best. Be aware that specific services can provide free or freemium accounts for you to test first.
Free
Monthly payment
One-time payment
Annual Subscription
Quote-based
Customer Types
An analysis of what types of companies a selected B2B service in the Customer Service Software for Small Business category aims for, from small businesses and non-profits to large enterprises.
Small Business
Large Enterprises
Medium Business
Freelancers
Deployment
A summary of what styles of service deployement are supported by each B2B vendor in the Customer Service Software for Small Business category. While most of modern SaaS services are cloud-based certain solutions might offer an on-site deployment model too.
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