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Top 10 Customer Support Software
1
Freshdesk
Our score: 9.8
User satisfaction: 100%
An efficient and reliable help desk solution and winner of our Expert's Choice Award. The software offers multi-channel support, automation tools, gamification, and self-service portals to help businesses deliver high-quality customer support. The software helps improve organization and ease collaboration within support teams.
READ REVIEW- Pricing: $29
- Devices Supported: Android, iPhone/iPad, Web-based, Windows Mobile
- Pricing Model: Monthly payment
- Customer Types: Small Business, Large Enterprises, Medium Business, Freelancers
- Deployment: Cloud Hosted
2
Zendesk
Our score: 9.7
User satisfaction: 98%
Winner of our Supreme Software Award, Zendesk is a customer support solution that helps boost customer service and improve customer retention. The platform's modules include chat support, call center solutions, help desk applications, and knowledge base, so you'll cover all the bases of efficient customer services.
READ REVIEW- Pricing: $19
- Devices Supported: Android, iPhone/iPad, Web-based
- Pricing Model: Free, Monthly payment, Annual Subscription
- Customer Types: Small Business, Large Enterprises, Medium Business, Freelancers
- Deployment: Cloud Hosted
3
Freshdesk Omni
Our score: 9.7
User satisfaction: 100%
User-friendly omnichannel solution powered by generative AI for seamless conversational support and efficient ticket management.
READ REVIEW- Pricing: $29
- Devices Supported: Web-based
- Pricing Model: Monthly payment, Annual Subscription
- Customer Types: Small Business, Large Enterprises, Medium Business
- Deployment: Cloud Hosted
4
Salesforce Service Cloud
Our score: 9.6
User satisfaction: 97%
A cloud-hosted customer service platform designed to allow faster, smarter case resolution. By providing a 360-degree view of each customer, this IT asset management solution enables businesses to quickly resolve issues, thereby driving better user experience and higher customer satisfaction.
READ REVIEW- Pricing: $25
- Devices Supported: Windows, Linux, Android, iPhone/iPad, Mac, Web-based
- Pricing Model: Monthly payment, Annual Subscription
- Customer Types: Small Business, Large Enterprises, Medium Business
- Deployment: Cloud Hosted
5
Groove
Our score: 9.5
User satisfaction: 91%
A simple yet intuitive help desk software designed to help users deliver efficient yet personal customer service.
READ REVIEW- Pricing: $15
- Devices Supported: Android, iPhone/iPad, Web-based
- Pricing Model: Monthly payment, Annual Subscription
- Customer Types: Small Business, Medium Business
- Deployment: Cloud Hosted
6
Freshservice
Our score: 9.4
User satisfaction: 97%
Freshservice allows IT admins to effectively track and manage the assets owned by their organizations. The platform offers a powerful ticketing system and knowledge base, as well as features for vendor management and incident management. A built-in self-service portal also lets end users submit tickets and browse knowledge base articles.
READ REVIEW- Pricing: $7
- Devices Supported: Windows, Linux, Android, iPhone/iPad, Mac, Web-based
- Pricing Model: Monthly payment, Annual Subscription, Quote-based
- Customer Types: Small Business, Large Enterprises, Medium Business, Freelancers
- Deployment: Cloud Hosted
7
Vision Helpdesk
Our score: 9.2
User satisfaction: 99%
Vision Helpdesk is a customer support help desk platform that allows users to manage calls, live chat, and email in a single, convenient platform. Equipped with a help desk, ITIL/ITSM desk, and satellite desk, it is also available on mobile devices so customers can easily access customer support and help desk services.
READ REVIEW- Pricing: $8
- Devices Supported: Windows, Linux, Android, iPhone/iPad, Mac, Web-based
- Pricing Model: Monthly payment, One-time payment, Annual Subscription
- Customer Types: Small Business, Large Enterprises, Medium Business
- Deployment: Cloud Hosted, On Premise
8
TeamSupport
Our score: 9.1
User satisfaction: 99%
TeamSupport is a complete customer support platform that facilitates communication and collaboration between your teams and clients. Designed for B2B users, the platform offers customer self-service portals, ticket management, ticket automation, and live chat, among others. Collaborative tools also allow team members to efficiently work together to resolve customer issues.
READ REVIEW- Pricing: $50
- Devices Supported: Windows, Linux, Android, iPhone/iPad, Mac, Web-based, Windows Mobile
- Pricing Model: Monthly payment, Annual Subscription
- Customer Types: Small Business, Large Enterprises, Medium Business
- Deployment: Cloud Hosted
9
Qualtrics CX
Our score: 9.1
User satisfaction: 100%
Qualtrics is an award-winning tool trusted not only by thousands of companies but also by academic institutions. The first survey software that adapts the use of artificial intelligence in survey data analysis, Qualtrics utilizes its advanced intuitive tools to streamline the complex research process for businesses of any size.
READ REVIEW- Pricing: By quote
- Devices Supported: Windows, Android, iPhone/iPad, Mac, Web-based
- Pricing Model: Annual Subscription, Quote-based
- Customer Types: Large Enterprises, Medium Business
- Deployment: Cloud Hosted, Open API
10
Zoho Desk
Our score: 9.0
User satisfaction: 100%
Zoho Desk is a support desk platform that helps you deliver top quality customer support with tools that increase agent productivity and improve analytic operations. Equipped with robust reporting tools and analytics, managers can keep track of their agents’ KPIs and address performance issues and make data-driven decisions.
READ REVIEW- Pricing: Free
- Devices Supported: Windows, Android, iPhone/iPad, Mac, Web-based
- Pricing Model: Free, Monthly payment, Annual Subscription
- Customer Types: Small Business, Large Enterprises, Medium Business, Freelancers
- Deployment: Cloud Hosted
Our Score
Our site employs our proprietary SmartScore™ algorithm to examine all the solutions in the Customer Support Software category in orded to help you get the best possible service. It compares and contrasts the following factors: individual modules, collaboration capabilities, custom elements, integration, ease of use, customer support, security, support for mobile devices, general media ratings. Currently, Freshdesk is the leader in this category and our experts are really satisfied with it. After detailed testing it received the best results among its competitors and we strongly suggest that you include it as one of the solutions for your business.
9.8
Freshdesk Features
9.7
Zendesk Features
9.7
Freshdesk Omni Features
9.5
Salesforce Service Cloud Features
9.5
Groove Features
9.4
Freshservice Features
9.2
Vision Helpdesk Features
9.1
TeamSupport Features
9.1
Qualtrics CX Features
9.0
Zoho Desk Features
User Satisfaction
An overview of total user satisfaction with the software in our Customer Support Software category based on our unique algorythm that gathers client reviews, comments and opinions across a wide range of social media sites in order to help you make an educated purchase choice.
100%
98%
100%
97%
91%
97%
99%
99%
100%
100%
Pricing
Every vendor in the Customer Support Software category will provide a different set of pricing plans for its app and each package will include a varied set of features. Below we list the overal pricing for the most affordable package offered for each app. Keep in mind that advanced features may cost extra.
$29
$19
$29
$25
$15
$7
$8
$50
By quote
Free
Devices Supported
A summary of what type of devices and operating systems are supported by these B2B services in the Customer Support Software category, including mobile platforms and web-based solutions.
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Pricing Model
Find out what pricing models are offered by the vendors in the Customer Support Software category to see which one suits your business preferences and expenses best. Note that certain solutions can offer free or freemium accounts for you to try out first.
Free
Monthly payment
One-time payment
Annual Subscription
Quote-based
Customer Types
A brief look at what types of clients a given B2B platform in the Customer Support Software category provides for, from small businesses and non-profits to big enterprises.
Small Business
Large Enterprises
Medium Business
Freelancers
Deployment
An overview of what styles of software deployement are provided by every B2B vendor in the Customer Support Software category. Even though the majority of modern SaaS solutions are cloud-based there are solutions might offer an on-site deployment model too.
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