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Top 10 Help Desk Software
1
Freshdesk
Our score: 9.8
User satisfaction: 100%
An efficient and reliable help desk solution and winner of our Expert's Choice Award. The software offers multi-channel support, automation tools, gamification, and self-service portals to help businesses deliver high-quality customer support. The software helps improve organization and ease collaboration within support teams.
READ REVIEW- Pricing: $29
- Devices Supported: Android, iPhone/iPad, Web-based, Windows Mobile
- Pricing Model: Monthly payment
- Customer Types: Small Business, Large Enterprises, Medium Business, Freelancers
- Deployment: Cloud Hosted
2
Zendesk
Our score: 9.7
User satisfaction: 98%
Winner of our Supreme Software Award, Zendesk is a customer support solution that helps boost customer service and improve customer retention. The platform's modules include chat support, call center solutions, help desk applications, and knowledge base, so you'll cover all the bases of efficient customer services.
READ REVIEW- Pricing: $19
- Devices Supported: Android, iPhone/iPad, Web-based
- Pricing Model: Free, Monthly payment, Annual Subscription
- Customer Types: Small Business, Large Enterprises, Medium Business, Freelancers
- Deployment: Cloud Hosted
3
Salesforce Service Cloud
Our score: 9.6
User satisfaction: 97%
A cloud-hosted customer service platform designed to allow faster, smarter case resolution. By providing a 360-degree view of each customer, this IT asset management solution enables businesses to quickly resolve issues, thereby driving better user experience and higher customer satisfaction.
READ REVIEW- Pricing: $25
- Devices Supported: Windows, Linux, Android, iPhone/iPad, Mac, Web-based
- Pricing Model: Monthly payment, Annual Subscription
- Customer Types: Small Business, Large Enterprises, Medium Business
- Deployment: Cloud Hosted
4
Groove
Our score: 9.5
User satisfaction: 91%
A simple yet intuitive help desk software designed to help users deliver efficient yet personal customer service.
READ REVIEW- Pricing: $15
- Devices Supported: Android, iPhone/iPad, Web-based
- Pricing Model: Monthly payment, Annual Subscription
- Customer Types: Small Business, Medium Business
- Deployment: Cloud Hosted
5
Freshservice
Our score: 9.4
User satisfaction: 97%
Freshservice allows IT admins to effectively track and manage the assets owned by their organizations. The platform offers a powerful ticketing system and knowledge base, as well as features for vendor management and incident management. A built-in self-service portal also lets end users submit tickets and browse knowledge base articles.
READ REVIEW- Pricing: $7
- Devices Supported: Windows, Linux, Android, iPhone/iPad, Mac, Web-based
- Pricing Model: Monthly payment, Annual Subscription, Quote-based
- Customer Types: Small Business, Large Enterprises, Medium Business, Freelancers
- Deployment: Cloud Hosted
6
Vision Helpdesk
Our score: 9.2
User satisfaction: 99%
Vision Helpdesk is a customer support help desk platform that allows users to manage calls, live chat, and email in a single, convenient platform. Equipped with a help desk, ITIL/ITSM desk, and satellite desk, it is also available on mobile devices so customers can easily access customer support and help desk services.
READ REVIEW- Pricing: $8
- Devices Supported: Windows, Linux, Android, iPhone/iPad, Mac, Web-based
- Pricing Model: Monthly payment, One-time payment, Annual Subscription
- Customer Types: Small Business, Large Enterprises, Medium Business
- Deployment: Cloud Hosted, On Premise
7
SysAid
Our score: 9.2
User satisfaction: 98%
Combining the functionalities of help desk and management tools, SysAid won our Expert's Choice Award. It is a feature-rich, easily configurable, and highly scalable help desk solution targeted at large businesses. It supports iOS and Android-based mobile devices, making the platform accessible to users anytime, anywhere.
READ REVIEW- Pricing: by quote
- Devices Supported: Windows, Linux, Android, iPhone/iPad, Mac, Web-based
- Pricing Model: Annual Subscription, Quote-based
- Customer Types: Large Enterprises, Medium Business
- Deployment: Cloud Hosted, On Premise
8
JitBit HelpDesk
Our score: 9.2
User satisfaction: 100%
A robust help desk application designed to help users track support tickets and emails in the most efficient way possible. The platform uses machine learning technology to streamline support request monitoring and automate repetitive back-office tasks. A simple, clutter-free interface ensures easier navigation and improved productivity for customer support agents.
READ REVIEW- Pricing: $29/month
- Devices Supported: Windows, Android, iPhone/iPad, Web-based
- Pricing Model: Monthly payment, Annual Subscription
- Customer Types: Small Business, Large Enterprises, Medium Business, Freelancers
- Deployment: Cloud Hosted, On Premise
9
TeamSupport
Our score: 9.1
User satisfaction: 99%
TeamSupport is a complete customer support platform that facilitates communication and collaboration between your teams and clients. Designed for B2B users, the platform offers customer self-service portals, ticket management, ticket automation, and live chat, among others. Collaborative tools also allow team members to efficiently work together to resolve customer issues.
READ REVIEW- Pricing: $50
- Devices Supported: Windows, Linux, Android, iPhone/iPad, Mac, Web-based, Windows Mobile
- Pricing Model: Monthly payment, Annual Subscription
- Customer Types: Small Business, Large Enterprises, Medium Business
- Deployment: Cloud Hosted
10
Zoho Desk
Our score: 9.0
User satisfaction: 100%
Zoho Desk is a support desk platform that helps you deliver top quality customer support with tools that increase agent productivity and improve analytic operations. Equipped with robust reporting tools and analytics, managers can keep track of their agents’ KPIs and address performance issues and make data-driven decisions.
READ REVIEW- Pricing: Free
- Devices Supported: Windows, Android, iPhone/iPad, Mac, Web-based
- Pricing Model: Free, Monthly payment, Annual Subscription
- Customer Types: Small Business, Large Enterprises, Medium Business, Freelancers
- Deployment: Cloud Hosted
Our Score
Our platform makes use of our unique SmartScore™ system to gather information about all the software in the Help Desk Software category to help you get the best possible solution. It pays attention to the following aspects: essential components, collaboration elements, custom elements, available integrations, how easy a software is to use and learn, customer support, how secure a software is, mobile support, scores in other media. Currently, Freshdesk is the leader in this category and we gave it the highest score in our tests. Following thorough testing it received the best results among its competitors and our reviewers strongly suggest that you include it as one of the solutions for your company.
9.8
Freshdesk Features
9.7
Zendesk Features
9.6
Salesforce Service Cloud Features
9.4
Groove Features
9.3
Freshservice Features
9.2
Vision Helpdesk Features
9.2
SysAid Features
9.2
JitBit HelpDesk Features
9.1
TeamSupport Features
9.0
Zoho Desk Features
User Satisfaction
A summary of overall user satisfaction with the products in our Help Desk Software category based on our unique algorythm that gathers client reviews, comments and opinions across a wide set of social media platforms in order to help you make an informed purchase decision.
100%
98%
97%
91%
97%
99%
98%
100%
99%
100%
Pricing
Each vendor in the Help Desk Software category will offer a different set of pricing plans for its product and every plan will include a different set of features. Below we list the overal pricing for the most affordable plan provided for each service. Please note that advanced features may cost extra.
$29
$19
$25
$15
$7
$8
by quote
$29/month
$50
Free
Devices Supported
An analysis of what kind of devices and operating systems are supported by all B2B tools in the Help Desk Software category, including mobile platforms and web-based solutions.
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Pricing Model
Examine what pricing packages are supported by the vendors in the Help Desk Software category to see which one suits your business preferences and budget best. Note that certain apps can provide free or freemium accounts for you to test first.
Free
Monthly payment
One-time payment
Annual Subscription
Quote-based
Customer Types
An overview of which groups of clients a given B2B software in the Help Desk Software category is designed for, from small businesses and non-profits to large enterprises.
Small Business
Large Enterprises
Medium Business
Freelancers
Deployment
An overview of what kinds of software deployement are supported by every B2B vendor in the Help Desk Software category. Even though almost all modern SaaS solutions are cloud-hosted there are solutions might offer an on-site deployment model too.
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