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Top 10 Industry-Specific Help Desk Software
1
Zendesk
Our score: 9.7
User satisfaction: 98%
Winner of our Supreme Software Award, Zendesk is a customer support solution that helps boost customer service and improve customer retention. The platform's modules include chat support, call center solutions, help desk applications, and knowledge base, so you'll cover all the bases of efficient customer services.
READ REVIEW- Pricing: $19
- Devices Supported: Android, iPhone/iPad, Web-based
- Pricing Model: Free, Monthly payment, Annual Subscription
- Customer Types: Small Business, Large Enterprises, Medium Business, Freelancers
- Deployment: Cloud Hosted
2
Freshservice
Our score: 9.4
User satisfaction: 97%
Freshservice allows IT admins to effectively track and manage the assets owned by their organizations. The platform offers a powerful ticketing system and knowledge base, as well as features for vendor management and incident management. A built-in self-service portal also lets end users submit tickets and browse knowledge base articles.
READ REVIEW- Pricing: $7
- Devices Supported: Windows, Linux, Android, iPhone/iPad, Mac, Web-based
- Pricing Model: Monthly payment, Annual Subscription, Quote-based
- Customer Types: Small Business, Large Enterprises, Medium Business, Freelancers
- Deployment: Cloud Hosted
3
LiveAgent
Our score: 9.4
User satisfaction: 99%
This live chat software is simple, powerful, and intuitive. It centralizes communications, such as keeping messages in a single inbox, to ensure that customer service agents can give attention to high priority requests. This also lets them pick up where their colleagues left off to narrow down tickets.
READ REVIEW- Pricing: $9
- Devices Supported: Windows, Linux, Android, iPhone/iPad, Mac, Web-based
- Pricing Model: Monthly payment, One-time payment
- Customer Types: Small Business, Large Enterprises, Medium Business, Freelancers
- Deployment: Cloud Hosted, On Premise
4
SysAid
Our score: 9.2
User satisfaction: 98%
Combining the functionalities of help desk and management tools, SysAid won our Expert's Choice Award. It is a feature-rich, easily configurable, and highly scalable help desk solution targeted at large businesses. It supports iOS and Android-based mobile devices, making the platform accessible to users anytime, anywhere.
READ REVIEW- Pricing: by quote
- Devices Supported: Windows, Linux, Android, iPhone/iPad, Mac, Web-based
- Pricing Model: Annual Subscription, Quote-based
- Customer Types: Large Enterprises, Medium Business
- Deployment: Cloud Hosted, On Premise
5
TeamSupport
Our score: 9.1
User satisfaction: 99%
TeamSupport is a complete customer support platform that facilitates communication and collaboration between your teams and clients. Designed for B2B users, the platform offers customer self-service portals, ticket management, ticket automation, and live chat, among others. Collaborative tools also allow team members to efficiently work together to resolve customer issues.
READ REVIEW- Pricing: $50
- Devices Supported: Windows, Linux, Android, iPhone/iPad, Mac, Web-based, Windows Mobile
- Pricing Model: Monthly payment, Annual Subscription
- Customer Types: Small Business, Large Enterprises, Medium Business
- Deployment: Cloud Hosted
6
Zoho Desk
Our score: 9.0
User satisfaction: 100%
Zoho Desk is a support desk platform that helps you deliver top quality customer support with tools that increase agent productivity and improve analytic operations. Equipped with robust reporting tools and analytics, managers can keep track of their agents’ KPIs and address performance issues and make data-driven decisions.
READ REVIEW- Pricing: Free
- Devices Supported: Windows, Android, iPhone/iPad, Mac, Web-based
- Pricing Model: Free, Monthly payment, Annual Subscription
- Customer Types: Small Business, Large Enterprises, Medium Business, Freelancers
- Deployment: Cloud Hosted
7
Kayako
Our score: 9.0
User satisfaction: 95%
Kayako is the winner of our Expert's Choice Award. This help desk solution helps businesses build an efficient customer service infrastructure by creating a single platform for all customer service channels. Kayako also has a mobile app for providing seamless customer support on the go.
READ REVIEW- Pricing: $9
- Devices Supported: Windows, Linux, Android, iPhone/iPad, Mac, Web-based
- Pricing Model: Free, Monthly payment, Quote-based
- Customer Types: Small Business, Large Enterprises, Medium Business
- Deployment: Cloud Hosted, On Premise
8
HubSpot Service Hub
Our score: 9.0
User satisfaction: 98%
Online customer service, support, and help desk solution native to the HubSpot suite. The software has a built-in conversations feature that helps boost customer engagement by adding context to customer communication. A universal inbox also collects messages from multiple channels, helping teams collaborate and provide better customer support.
READ REVIEW- Pricing: $18
- Devices Supported: Windows, Linux, Android, iPhone/iPad, Mac, Web-based
- Pricing Model: Free, Monthly payment, Annual Subscription
- Customer Types: Small Business, Large Enterprises, Medium Business
- Deployment: Cloud Hosted, Open API
9
Samanage
Our score: 8.9
User satisfaction: 98%
Samanage is a cloud-based IT service desk and asset management service that helps you to keep a tighter tab on things.
READ REVIEW- Pricing: by quote
- Devices Supported: Windows, Linux, Android, iPhone/iPad, Mac, Web-based
- Pricing Model: Monthly payment, Quote-based
- Customer Types: Small Business, Large Enterprises, Medium Business
- Deployment: Cloud Hosted
10
xSellco Helpdesk
Our score: 8.8
User satisfaction: 100%
A popular help desk system for ecommerce businesses from various scales, which they can use to manage contact and solve tickets via several online channels.
READ REVIEW- Pricing: $79
- Devices Supported: Windows, Android, iPhone/iPad, Mac, Web-based
- Pricing Model: Monthly payment, Annual Subscription
- Customer Types: Small Business, Large Enterprises, Medium Business
- Deployment: Cloud Hosted
Our Score
Our review platform utilizes our innovative SmartScore™ mode to test all the services in the Industry-Specific Help Desk Software category in orded to help you get the best possible solution. It analyzes the following metrics: core features, collaboration features, customization, integrations with other services, intuitiveness, customer support, how secure a software is, mobility, scores in other media. As of now, Zendesk is the leader in this category and is recommended by our experts. Following detailed research and analysis it had the best results among its competitors and our reviewers strongly suggest that you consider it as one of the solutions for your needs.
9.7
Zendesk Features
9.4
Freshservice Features
9.4
LiveAgent Features
9.2
SysAid Features
9.1
TeamSupport Features
9.0
Zoho Desk Features
9.0
Kayako Features
9.0
HubSpot Service Hub Features
8.9
Samanage Features
8.8
xSellco Helpdesk Features
User Satisfaction
A summary of overall user satisfaction with the solutions in our Industry-Specific Help Desk Software category evaluated with our unique algorythm that gathers user reviews, comments and opinions across a wide set of social media sites to help you make an informed buying decision.
98%
97%
99%
98%
99%
100%
95%
98%
98%
100%
Pricing
Each vendor in the Industry-Specific Help Desk Software category will have a different group of pricing packages for its product and every plan will include a different group of features. Below we list the overal pricing for the most affordable package provided for each product. Keep in mind that advanced features may cost extra.
$19
$7
$9
by quote
$50
Free
$9
$18
by quote
$79
Devices Supported
An overview of what type of devices and operating systems are supported by all B2B services in the Industry-Specific Help Desk Software category, including mobile platforms and web-based solutions.
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Pricing Model
Learn which pricing plans are offered by the vendors in the Industry-Specific Help Desk Software category to check which one suits your business needs and expenses best. Keep in mind that certain services can provide free or freemium accounts for you to try out first.
Free
Monthly payment
One-time payment
Annual Subscription
Quote-based
Customer Types
An analysis of which kinds of companies a specific B2B software in the Industry-Specific Help Desk Software category is designed for, from small businesses and non-profits to large enterprises.
Small Business
Large Enterprises
Medium Business
Freelancers
Deployment
An overview of what styles of product deployement are supported by each B2B vendor in the Industry-Specific Help Desk Software category. While almost all modern SaaS services are cloud-hosted certain solutions may offer an on-site deployment model too.
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