- Home
- Customer Support Software
- Live Chat Software
Top 10 Live Chat Software
1
Zendesk
Our score: 9.6
User satisfaction: 98%
One of the leading live chat apps trusted by over 40,000 organizations worldwide. It provides a complete suite of chat, call center, and knowledgebase modules. With all of these features, it is easy for representatives to engage with and prioritize high-value leads. It also comes with Zendesk Message, a unique tool to help you engage with clients on social media platforms.
READ REVIEW- Pricing: $19
- Devices Supported: Android, iPhone/iPad, Web-based
- Pricing Model: Free, Monthly payment, Annual Subscription
- Customer Types: Small Business, Large Enterprises, Medium Business, Freelancers
- Deployment: Cloud Hosted
2
Pipedrive
Our score: 9.4
User satisfaction: 100%
Pipedrive is the winner of our Expert's Choice Award. It is a personal sales manager for small, medium-sized, and large businesses that lets you close more deals and improve sales. Built by both salespeople and web developers, it is a practical easy-to-use tool that people with varying tech-savviness can instantly use.
READ REVIEW- Pricing: $24
- Devices Supported: Windows, Linux, Android, iPhone/iPad, Mac, Web-based, Windows Mobile
- Pricing Model: Monthly payment, Annual Subscription
- Customer Types: Small Business, Medium Business, Freelancers
- Deployment: Cloud Hosted
3
Vision Helpdesk
Our score: 9.2
User satisfaction: 99%
Vision Helpdesk is a customer support help desk platform that allows users to manage calls, live chat, and email in a single, convenient platform. Equipped with a help desk, ITIL/ITSM desk, and satellite desk, it is also available on mobile devices so customers can easily access customer support and help desk services.
READ REVIEW- Pricing: $8
- Devices Supported: Windows, Linux, Android, iPhone/iPad, Mac, Web-based
- Pricing Model: Monthly payment, One-time payment, Annual Subscription
- Customer Types: Small Business, Large Enterprises, Medium Business
- Deployment: Cloud Hosted, On Premise
4
Freshchat
Our score: 9.2
User satisfaction: 96%
Freshchat is an advanced messaging solution for the digital-first customer that combines human and artificial intelligence to deliver zero contact resolutions and effortless customer service.
READ REVIEW- Pricing: $15
- Devices Supported: Android, iPhone/iPad, Web-based
- Pricing Model: Free, Monthly payment, Annual Subscription
- Customer Types: Small Business, Medium Business, Freelancers
- Deployment: Cloud Hosted, Open API
5
Podium
Our score: 9.1
User satisfaction: 95%
Podium is a robust online review software designed to help organizations power local interaction.
READ REVIEW- Pricing: by quote
- Devices Supported: Windows, Android, iPhone/iPad, Mac, Web-based
- Pricing Model: Quote-based
- Customer Types: Small Business, Large Enterprises, Medium Business
- Deployment: Cloud Hosted
6
Salesforce Live Agent
Our score: 9.1
User satisfaction: 92%
A real-time live chat support solution for your customer inquiries on your website and application. This puts your support team on standby 24/7. This connects them with clients anytime for immediate issue resolutions. And since it can open multiple chat tabs, one agent can take on multiple tickets simultaneously.
READ REVIEW- Pricing: By quote
- Devices Supported: Windows, Linux, Android, iPhone/iPad, Mac, Web-based
- Pricing Model: Quote-based
- Customer Types: Small Business, Large Enterprises, Medium Business
- Deployment: Cloud Hosted, Open API
7
LiveChat
Our score: 9.0
User satisfaction: 96%
This software is a full-featured live chat and help desk solution for customer service and support. It is web-accessible, making it an attractive addition to your tech stack. What’s more, it has website traffic monitoring to ensure that agents provide contextualized assistance.
READ REVIEW- Pricing: $16
- Devices Supported: Windows, Android, iPhone/iPad, Mac, Web-based
- Pricing Model: Monthly payment, Annual Subscription
- Customer Types: Small Business, Large Enterprises, Medium Business, Freelancers
- Deployment: Cloud Hosted, Open API
8
Birdeye
Our score: 9.0
User satisfaction: 97%
A reliable reputation management and customer experience software designed to help businesses transform their customers into a powerful marketing engine. It allows businesses to analyze various customer feedback and reviews across major social channels, surveys, and review sites. Birdeye provides businesses a solid platform for review generation, monitoring, management, and marketing.
READ REVIEW- Pricing: By quote
- Devices Supported: Android, iPhone/iPad, Web-based
- Pricing Model: Quote-based
- Customer Types: Small Business, Large Enterprises, Medium Business
- Deployment: Cloud Hosted
9
Zoho SalesIQ
Our score: 9.0
User satisfaction: 100%
Zoho SalesIQ is an advanced tool for tracking website visitors and providing live chat support to customers, which helps companies evaluate business opportunities. It is a powerful platform that can offer valuable information like website browsing behavior, customer location, visiting frequency, and more.
READ REVIEW- Pricing: $7
- Devices Supported: Windows, Android, iPhone/iPad, Mac, Web-based
- Pricing Model: Free, Monthly payment, Annual Subscription
- Customer Types: Small Business, Large Enterprises, Medium Business, Freelancers
- Deployment: Cloud Hosted, Open API
10
Kayako
Our score: 9.0
User satisfaction: 95%
Kayako is the winner of our Expert's Choice Award. This help desk solution helps businesses build an efficient customer service infrastructure by creating a single platform for all customer service channels. Kayako also has a mobile app for providing seamless customer support on the go.
READ REVIEW- Pricing: $9
- Devices Supported: Windows, Linux, Android, iPhone/iPad, Mac, Web-based
- Pricing Model: Free, Monthly payment, Quote-based
- Customer Types: Small Business, Large Enterprises, Medium Business
- Deployment: Cloud Hosted, On Premise
Our Score
FinancesOnline makes use of our certified SmartScore™ method to gather information about all the software in the Live Chat Software category in orded to help you get the best possible service. It includes the following elements: key functionalities, collaboration elements, customization, integrations with other services, ease of use, customer support, how secure a software is, mobile support, ratings in media. As of now, Zendesk is the leader in this category and our experts are really satisfied with it. Following detailed evaluation it got the best results among its competitors and our experts strongly suggest that you include it as one of the choices for your business.
9.6
Zendesk Features
9.4
Pipedrive Features
9.2
Vision Helpdesk Features
9.2
Freshchat Features
9.1
Podium Features
9.1
Salesforce Live Agent Features
9.0
LiveChat Features
9.0
Birdeye Features
9.0
Zoho SalesIQ Features
8.9
Kayako Features
User Satisfaction
A summary of overall user satisfaction with the products in our Live Chat Software category based on our unique algorythm that gathers client reviews, comments and opinions across a wide range of social media platforms in order to help you make an informed investment choice.
98%
100%
99%
96%
95%
92%
96%
97%
100%
95%
Pricing
Every vendor in the Live Chat Software category will provide a different set of pricing plans for its app and every package will include a different group of features. Below we list the overal pricing for the most affordable plan offered for each app. Keep in mind that advanced features may have an extra cost.
$19
$24
$8
$15
by quote
By quote
$16
By quote
$7
$9
Devices Supported
An overview of what kind of devices and operating systems are supported by these B2B tools in the Live Chat Software category, including mobile platforms and web-based solutions.
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Pricing Model
Learn which pricing models are supported by the vendors in the Live Chat Software category to see which one suits your business requirements and budget best. Note that certain software can support free or freemium accounts for you to try out first.
Free
Monthly payment
One-time payment
Annual Subscription
Quote-based
Customer Types
A brief look at what kinds of companies a selected B2B service in the Live Chat Software category provides for, from small businesses and non-profits to big enterprises.
Small Business
Large Enterprises
Medium Business
Freelancers
Deployment
A summary of what kinds of product deployement are offered by every B2B vendor in the Live Chat Software category. Even though almost all modern SaaS solutions are cloud-hosted certain services might offer an on-site deployment model as well.
Why is FinancesOnline free?