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Top 10 Live Chat Software for Small Business
1
Zendesk
Our score: 9.6
User satisfaction: 98%
Winner of our Best Live Chat Software Award, Zendesk is a customer support solution that helps boost customer service and improve customer retention. The platform's modules include chat support, call center solutions, help desk applications, and knowledge base, so you'll cover all the bases of efficient customer services.
READ REVIEW- Pricing: $19
- Devices Supported: Android, iPhone/iPad, Web-based
- Pricing Model: Free, Monthly payment, Annual Subscription
- Customer Types: Small Business, Large Enterprises, Medium Business, Freelancers
- Deployment: Cloud Hosted
2
Pipedrive
Our score: 9.4
User satisfaction: 100%
Pipedrive is the winner of our Expert's Choice Award. It is a personal sales manager for small, medium-sized, and large businesses that lets you close more deals and improve sales. Built by both salespeople and web developers, it is a practical easy-to-use tool that people with varying tech-savviness can instantly use.
READ REVIEW- Pricing: $24
- Devices Supported: Windows, Linux, Android, iPhone/iPad, Mac, Web-based, Windows Mobile
- Pricing Model: Monthly payment, Annual Subscription
- Customer Types: Small Business, Medium Business, Freelancers
- Deployment: Cloud Hosted
3
LiveAgent
Our score: 9.4
User satisfaction: 99%
A leading live chat software founded on the principles of simplicity. Powerful on top of being intuitive, it centralizes communications by keeping messages in a single inbox, to ensure that customer service agents can give attention to high priority requests. This also lets them pick up where their colleagues left off to narrow down tickets.
READ REVIEW- Pricing: $9
- Devices Supported: Windows, Linux, Android, iPhone/iPad, Mac, Web-based
- Pricing Model: Monthly payment, One-time payment
- Customer Types: Small Business, Large Enterprises, Medium Business, Freelancers
- Deployment: Cloud Hosted, On Premise
4
Vision Helpdesk
Our score: 9.2
User satisfaction: 99%
Vision Helpdesk is a customer support help desk platform that allows users to manage calls, live chat, and email in a single, convenient platform. Equipped with a help desk, ITIL/ITSM desk, and satellite desk, it is also available on mobile devices so customers can easily access customer support and help desk services.
READ REVIEW- Pricing: $8
- Devices Supported: Windows, Linux, Android, iPhone/iPad, Mac, Web-based
- Pricing Model: Monthly payment, One-time payment, Annual Subscription
- Customer Types: Small Business, Large Enterprises, Medium Business
- Deployment: Cloud Hosted, On Premise
5
Freshchat
Our score: 9.2
User satisfaction: 96%
Freshchat is an advanced messaging solution for the digital-first customer that combines human and artificial intelligence to deliver zero contact resolutions and effortless customer service.
READ REVIEW- Pricing: $15
- Devices Supported: Android, iPhone/iPad, Web-based
- Pricing Model: Free, Monthly payment, Annual Subscription
- Customer Types: Small Business, Medium Business, Freelancers
- Deployment: Cloud Hosted, Open API
6
Podium
Our score: 9.1
User satisfaction: 95%
Podium is a robust online review software designed to help organizations power local interaction.
READ REVIEW- Pricing: by quote
- Devices Supported: Windows, Android, iPhone/iPad, Mac, Web-based
- Pricing Model: Quote-based
- Customer Types: Small Business, Large Enterprises, Medium Business
- Deployment: Cloud Hosted
7
Salesforce Live Agent
Our score: 9.1
User satisfaction: 92%
A real-time live chat support solution for your customer inquiries on your website and application. This puts your support team on standby 24/7. This connects them with clients anytime for immediate issue resolutions. And since it can open multiple chat tabs, one agent can take on multiple tickets simultaneously.
READ REVIEW- Pricing: By quote
- Devices Supported: Windows, Linux, Android, iPhone/iPad, Mac, Web-based
- Pricing Model: Quote-based
- Customer Types: Small Business, Large Enterprises, Medium Business
- Deployment: Cloud Hosted, Open API
8
LiveChat
Our score: 9.0
User satisfaction: 96%
This software is a full-featured live chat and help desk solution for customer service and support. It is web-accessible, making it an attractive addition to your tech stack. What’s more, it has website traffic monitoring to ensure that agents provide contextualized assistance.
READ REVIEW- Pricing: $16
- Devices Supported: Windows, Android, iPhone/iPad, Mac, Web-based
- Pricing Model: Monthly payment, Annual Subscription
- Customer Types: Small Business, Large Enterprises, Medium Business, Freelancers
- Deployment: Cloud Hosted, Open API
9
Kayako
Our score: 9.0
User satisfaction: 95%
Kayako is the winner of our Expert's Choice Award. This help desk solution helps businesses build an efficient customer service infrastructure by creating a single platform for all customer service channels. Kayako also has a mobile app for providing seamless customer support on the go.
READ REVIEW- Pricing: $9
- Devices Supported: Windows, Linux, Android, iPhone/iPad, Mac, Web-based
- Pricing Model: Free, Monthly payment, Quote-based
- Customer Types: Small Business, Large Enterprises, Medium Business
- Deployment: Cloud Hosted, On Premise
10
Zoho SalesIQ
Our score: 9.0
User satisfaction: 100%
Zoho SalesIQ is an advanced tool for tracking website visitors and providing live chat support to customers, which helps companies evaluate business opportunities. It is a powerful platform that can offer valuable information like website browsing behavior, customer location, visiting frequency, and more.
READ REVIEW- Pricing: $7
- Devices Supported: Windows, Android, iPhone/iPad, Mac, Web-based
- Pricing Model: Free, Monthly payment, Annual Subscription
- Customer Types: Small Business, Large Enterprises, Medium Business, Freelancers
- Deployment: Cloud Hosted, Open API
Our Score
FinancesOnline makes use of our special SmartScore™ method to gather information about all the applications in the Live Chat Software for Small Business category so that we can help you choose the best possible app. It evaluates the following factors: essential features, collaboration capabilities, custom elements, integrations with other services, ease of use, customer support, security, support for smartphones and tablets, scores in other media. At the moment, Zendesk is the leader in this category and our experts are really satisfied with it. After extensive evaluation it had the best results among its competitors and our reviewers strongly suggest that you consider it as one of the alternatives for your company.
9.6
Zendesk Features
9.4
Pipedrive Features
9.4
LiveAgent Features
9.2
Vision Helpdesk Features
9.2
Freshchat Features
9.1
Podium Features
9.1
Salesforce Live Agent Features
9.0
LiveChat Features
9.0
Kayako Features
9.0
Zoho SalesIQ Features
User Satisfaction
A summary of general user satisfaction with the solutions in our Live Chat Software for Small Business category evaluated with our unique algorythm that finds user reviews, comments and opinions across a broad set of social media sites to help you make an educated buying choice.
98%
100%
99%
99%
96%
95%
92%
96%
95%
100%
Pricing
Every vendor in the Live Chat Software for Small Business category will provide a different set of pricing plans for its product and every plan will include a different set of elements. Below we list the overal pricing for the most affordable package available for each product. Keep in mind that advanced features may have an extra cost.
$19
$24
$9
$8
$15
by quote
By quote
$16
$9
$7
Devices Supported
A summary of what kind of devices and operating systems are supported by all B2B tools in the Live Chat Software for Small Business category, including mobile platforms and web-based solutions.
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Pricing Model
Find out which pricing packages are supported by the vendors in the Live Chat Software for Small Business category to see which one matches your business requirements and expenses best. Note that specific apps can offer free or freemium accounts for you to test first.
Free
Monthly payment
One-time payment
Annual Subscription
Quote-based
Customer Types
A brief look at which types of customers a given B2B solution in the Live Chat Software for Small Business category aims for, from small businesses and non-profits to large enterprises.
Small Business
Large Enterprises
Medium Business
Freelancers
Deployment
An overview of what styles of service deployement are provided by each B2B vendor in the Live Chat Software for Small Business category. While most of modern SaaS services are cloud-hosted there are services may offer an on-site deployment model as well.
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