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Top 10 Service Desk Software
1
Zendesk
Our score: 9.6
User satisfaction: 98%
Winner of our Supreme Software Award, Zendesk is a customer support solution that helps boost customer service and improve customer retention. The platform's modules include chat support, call center solutions, help desk applications, and knowledge base, so you'll cover all the bases of efficient customer services.
READ REVIEW- Pricing: $19
- Devices Supported: Android, iPhone/iPad, Web-based
- Pricing Model: Free, Monthly payment, Annual Subscription
- Customer Types: Small Business, Large Enterprises, Medium Business, Freelancers
- Deployment: Cloud Hosted
2
Freshservice
Our score: 9.4
User satisfaction: 97%
Freshservice allows IT admins to effectively track and manage the assets owned by their organizations. The platform offers a powerful ticketing system and knowledge base, as well as features for vendor management and incident management. A built-in self-service portal also lets end users submit tickets and browse knowledge base articles.
READ REVIEW- Pricing: $7
- Devices Supported: Windows, Linux, Android, iPhone/iPad, Mac, Web-based
- Pricing Model: Monthly payment, Annual Subscription, Quote-based
- Customer Types: Small Business, Large Enterprises, Medium Business, Freelancers
- Deployment: Cloud Hosted
3
LiveAgent
Our score: 9.3
User satisfaction: 100%
This live chat software may be simple, but it is powerful on top of being intuitive. It centralizes communications, such as keeping messages in a single inbox, to ensure that customer service agents can give attention to high priority requests. This also lets them pick up where their colleagues left off to narrow down tickets.
READ REVIEW- Pricing: $9
- Devices Supported: Windows, Linux, Android, iPhone/iPad, Mac, Web-based
- Pricing Model: Monthly payment, One-time payment
- Customer Types: Small Business, Large Enterprises, Medium Business, Freelancers
- Deployment: Cloud Hosted, On Premise
4
Vision Helpdesk
Our score: 9.2
User satisfaction: 99%
Vision Helpdesk is a customer support help desk platform that allows users to manage calls, live chat, and email in a single, convenient platform. Equipped with a help desk, ITIL/ITSM desk, and satellite desk, it is also available on mobile devices so customers can easily access customer support and help desk services.
READ REVIEW- Pricing: $8
- Devices Supported: Windows, Linux, Android, iPhone/iPad, Mac, Web-based
- Pricing Model: Monthly payment, One-time payment, Annual Subscription
- Customer Types: Small Business, Large Enterprises, Medium Business
- Deployment: Cloud Hosted, On Premise
5
Atera
Our score: 9.0
User satisfaction: 100%
Atera brings the entire IT business together by its unique combination of RMM, remote control, and PSA in one system. This innovative network management solution is capable of remotely monitoring an unlimited number of servers and workstations, as well as powerful ticketing and customer satisfaction surveying and billing and invoicing.
READ REVIEW- Pricing: $99
- Devices Supported: Windows, Linux, Android, iPhone/iPad, Mac, Web-based, Windows Mobile
- Pricing Model: Monthly payment, Annual Subscription
- Customer Types: Small Business, Large Enterprises, Medium Business, Freelancers
- Deployment: Cloud Hosted
6
Jira Service Desk
Our score: 9.0
User satisfaction: 96%
A full-featured service desk platform that allows IT teams to deliver rapid end-to-end service delivery. The software lets you automate tasks, build knowledge bases, and collaborate in real-time, so you can deliver the best customer service possible. You can also link tickets to your team's task queue on Jira for faster issue resolution.
READ REVIEW- Pricing: $20
- Devices Supported: Windows, Linux, Android, iPhone/iPad, Mac, Web-based
- Pricing Model: Free, Monthly payment, One-time payment, Annual Subscription
- Customer Types: Small Business, Large Enterprises, Medium Business
- Deployment: Cloud Hosted, On Premise, Open API
7
HubSpot Service Hub
Our score: 9.0
User satisfaction: 98%
Online customer service, support, and help desk solution native to the HubSpot suite. The software has a built-in conversations feature that helps boost customer engagement by adding context to customer communication. A universal inbox also collects messages from multiple channels, helping teams collaborate and provide better customer support.
READ REVIEW- Pricing: $18
- Devices Supported: Windows, Linux, Android, iPhone/iPad, Mac, Web-based
- Pricing Model: Free, Monthly payment, Annual Subscription
- Customer Types: Small Business, Large Enterprises, Medium Business
- Deployment: Cloud Hosted, Open API
8
SysAid
Our score: 9.2
User satisfaction: 98%
Combining the functionalities of help desk and management tools, SysAid won our Expert's Choice Award. It is a feature-rich, easily configurable, and highly scalable help desk solution targeted at large businesses. It supports iOS and Android-based mobile devices, making the platform accessible to users anytime, anywhere.
READ REVIEW- Pricing: by quote
- Devices Supported: Windows, Linux, Android, iPhone/iPad, Mac, Web-based
- Pricing Model: Annual Subscription, Quote-based
- Customer Types: Large Enterprises, Medium Business
- Deployment: Cloud Hosted, On Premise
9
Samanage
Our score: 8.9
User satisfaction: 98%
Samanage is a cloud-based IT service desk and asset management service that helps you to keep a tighter tab on things.
READ REVIEW- Pricing: by quote
- Devices Supported: Windows, Linux, Android, iPhone/iPad, Mac, Web-based
- Pricing Model: Monthly payment, Quote-based
- Customer Types: Small Business, Large Enterprises, Medium Business
- Deployment: Cloud Hosted
10
LivePerson
Our score: 8.8
User satisfaction: 100%
Drive online conversions and improve customer loyalty with LivePerson, a market leader in real-time intelligent customer engagement.
READ REVIEW- Pricing: by quote
- Devices Supported: Windows, Linux, Android, iPhone/iPad, Mac, Web-based, Windows Mobile
- Pricing Model: Monthly payment, One-time payment, Annual Subscription, Quote-based
- Customer Types: Small Business, Large Enterprises, Medium Business
- Deployment: Cloud Hosted
Our Score
Our platform makes use of our innovative SmartScore™ mode to evaluate all the applications in the Service Desk Software category in orded to help you pick the best possible app. It includes the following factors: key modules, collaboration tools, customization, available integrations, intuitiveness, customer support, how secure a software is, mobile support, media rating. As of now, Zendesk is the leader in this category and our experts are really satisfied with it. After extensive evaluation it got the best results among its competitors and we strongly suggest that you consider it as one of the choices for your needs.
9.6
Zendesk Features
9.4
Freshservice Features
9.3
LiveAgent Features
9.2
Vision Helpdesk Features
9.0
Atera Features
9.0
Jira Service Desk Features
9.0
HubSpot Service Hub Features
8.9
SysAid Features
8.9
Samanage Features
8.8
LivePerson Features
User Satisfaction
An overview of general user satisfaction with the solutions in our Service Desk Software category calculated using our unique algorythm that gathers client reviews, comments and opinions across a wide set of social media platforms in order to help you make an informed investment decision.
98%
97%
100%
99%
100%
96%
98%
98%
98%
100%
Pricing
Every vendor in the Service Desk Software category will have a different set of pricing packages for its service and each package will include a different set of tools. Below we list the overal pricing for the most affordable plan offered for each app. Keep in mind that advanced features may have an extra cost.
$19
$7
$9
$8
$99
$20
$18
by quote
by quote
by quote
Devices Supported
An overview of what kind of devices and operating systems are supported by these B2B tools in the Service Desk Software category, including mobile platforms and web-based solutions.
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Pricing Model
Learn what pricing plans are supported by the vendors in the Service Desk Software category to check which one matches your business needs and budget best. Note that some software can offer free or freemium accounts for you to try out first.
Free
Monthly payment
One-time payment
Annual Subscription
Quote-based
Customer Types
A brief look at what kinds of clients a selected B2B platform in the Service Desk Software category aims for, from small businesses and non-profits to large enterprises.
Small Business
Large Enterprises
Medium Business
Freelancers
Deployment
A summary of what types of service deployement are offered by each B2B vendor in the Service Desk Software category. Even though most of modern SaaS solutions are cloud-hosted some services might offer an on-site deployment model as well.
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