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Top 10 Social Media CRM
1
HubSpot Smart CRM
Our score: 9.8
User satisfaction: 99%
HubSpot CRM is the winner of our 2019 Best CRM Award. It has a free CRM platform that offers a powerful set of tools to engage customers and manage CRM-related operations. HubSpot takes care of all customer engagement channels from website traffic to landline calls. It is easy to use and it can integrate with other business systems as well.
READ REVIEW- Pricing: Free to get started
- Devices Supported: Windows, Android, iPhone/iPad, Mac, Web-based, Windows Mobile
- Pricing Model: Quote-based
- Customer Types: Small Business, Large Enterprises, Medium Business
- Deployment: Cloud Hosted
2
Freshsales
Our score: 9.7
User satisfaction: 95%
A sales solution that integrates CRM, marketing, and communication features to help sales agents nurture customer relationships and close more deals. AI-powered deal insights also empower agents in hitting performance goals and sales quotas.
READ REVIEW- Pricing: $9
- Devices Supported: Windows, Linux, Android, iPhone/iPad, Mac, Web-based
- Pricing Model: Free, Monthly payment, Annual Subscription
- Customer Types: Small Business, Large Enterprises, Medium Business
- Deployment: Cloud Hosted, Open API
3
Salesforce CRM
Our score: 9.7
User satisfaction: N/A
Salesforce CRM is a software app that lets you track all customer information and interactions in one location to follow more leads. It has lead management and marketing automation tools to help you improve your conversions. Its powerful integrations with other leading business applications allow you to have a more flexible customer relationship management.
READ REVIEW- Pricing: $25
- Devices Supported: Windows, Linux, Android, iPhone/iPad, Mac, Web-based
- Pricing Model: Monthly payment, Annual Subscription
- Customer Types: Small Business, Large Enterprises, Medium Business, Freelancers
- Deployment: Cloud Hosted, Open API
4
Nimble
Our score: 9.4
User satisfaction: 94%
Nimble is a software tool that allows you to combine your contacts, email, social, activities, and follow-ups in one place.
READ REVIEW- Pricing: $24.90
- Devices Supported: iPhone/iPad, Mac, Web-based
- Pricing Model: Monthly payment
- Customer Types: Small Business, Large Enterprises, Medium Business, Freelancers
- Deployment: Cloud Hosted
5
Zoho CRM
Our score: 9.4
User satisfaction: 92%
A go-to product for many businesses of different types and sizes, Zoho CRM is a true leader in the CRM software category. It is easy to use from its contact management module to its customer engagement interface. The platform also includes powerful automation and reporting features. It is great for omnichannel CRM.
READ REVIEW- Pricing: free
- Devices Supported: Windows, Linux, Android, iPhone/iPad, Mac, Web-based
- Pricing Model: Free, Monthly payment, Annual Subscription, Quote-based
- Customer Types: Small Business, Large Enterprises, Medium Business, Freelancers
- Deployment: Cloud Hosted, Open API
6
Pipedrive
Our score: 9.4
User satisfaction: 100%
Pipedrive is the winner of our Expert's Choice Award. It is a personal sales manager for small, medium-sized, and large businesses that lets you close more deals and improve sales. Built by both salespeople and web developers, it is a practical easy-to-use tool that people with varying tech-savviness can instantly use.
READ REVIEW- Pricing: $24
- Devices Supported: Windows, Linux, Android, iPhone/iPad, Mac, Web-based, Windows Mobile
- Pricing Model: Monthly payment, Annual Subscription
- Customer Types: Small Business, Medium Business, Freelancers
- Deployment: Cloud Hosted
7
Nutshell CRM
Our score: 9.4
User satisfaction: 96%
Flexible online CRM platform for sales automation and collaboration.
READ REVIEW- Pricing: $13
- Devices Supported: Windows, Android, iPhone/iPad, Mac, Web-based
- Pricing Model: Monthly payment, Annual Subscription, Quote-based
- Customer Types: Small Business, Large Enterprises, Medium Business
- Deployment: Cloud Hosted
8
Insightly
Our score: 9.4
User satisfaction: 95%
Insightly is a service that integrates customer relationship with project management in mobile and social platforms. Built for small businesses, Insightly offers enterprise-grade CRM features to help you get a complete overview of your business, track deliverables, and improve communication with your customers,
READ REVIEW- Pricing: $29
- Devices Supported: Windows, Android, iPhone/iPad, Mac, Web-based
- Pricing Model: Monthly payment, Annual Subscription
- Customer Types: Small Business, Large Enterprises, Medium Business, Freelancers
- Deployment: Cloud Hosted
9
Copper
Our score: 9.2
User satisfaction: 93%
A powerful yet simple-to-use online CRM platform. It has an intuitive interface and comprehensive productivity and collaboration tools that can improve customer interactions and enhance the effectiveness of your sales and marketing strategies. In addition, Copper also offers a highly scalable and configurable interface with its API capabilities.
READ REVIEW- Pricing: $9
- Devices Supported: Windows, Linux, Android, iPhone/iPad, Mac, Web-based
- Pricing Model: Monthly payment, Annual Subscription
- Customer Types: Small Business, Large Enterprises, Medium Business, Freelancers
- Deployment: Cloud Hosted
10
Zendesk Sell
Our score: 9.2
User satisfaction: 98%
An intuitive, web-based sales CRM platform built specifically for B2B and B2C sales professionals.
READ REVIEW- Pricing: $19
- Devices Supported: Android, iPhone/iPad, Web-based
- Pricing Model: Free, Monthly payment, Annual Subscription
- Customer Types: Small Business, Large Enterprises, Medium Business
- Deployment: Cloud Hosted, Open API
Our Score
Our site utilizes our unique SmartScore™ algorithm to gather information about all the products in the Social Media CRM category to help you get the best possible application. It evaluates the following aspects: essential components, collaboration elements, customization, integrations with other services, intuitiveness, customer support, security, support for smartphones and tablets, ratings in media. As of now, HubSpot Smart CRM is the leader in this category and is recommended by our experts. After detailed evaluation it received the best results among its competitors and our reviewers strongly suggest that you include it as one of the options for your needs.
9.8
HubSpot Smart CRM Features
9.7
Freshsales Features
9.7
Salesforce CRM Features
9.4
Nimble Features
9.4
Zoho CRM Features
9.4
Pipedrive Features
9.4
Nutshell CRM Features
9.4
Insightly Features
9.2
Copper Features
9.2
Zendesk Sell Features
User Satisfaction
An overview of overall user satisfaction with the products in our Social Media CRM category based on our unique algorythm that analyzes customer reviews, comments and opinions across a broad set of social media sites to help you make an educated investment decision.
99%
95%
N/A
94%
92%
100%
96%
95%
93%
98%
Pricing
Every vendor in the Social Media CRM category will have a different group of pricing plans for its service and every plan will include a different group of tools. Below we list the overal pricing for the cheapest package available for each service. Please note that advanced features may have an extra cost.
Free to get started
$9
$25
$24.90
free
$24
$13
$29
$9
$19
Devices Supported
A summary of what kind of devices and operating systems are supported by all B2B tools in the Social Media CRM category, including mobile platforms and web-based solutions.
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Pricing Model
Find out what pricing models are offered by the vendors in the Social Media CRM category to check which one suits your business preferences and budget best. Be aware that some software can provide free or freemium accounts for you to try out first.
Free
Monthly payment
One-time payment
Annual Subscription
Quote-based
Customer Types
An overview of which groups of clients a given B2B service in the Social Media CRM category provides for, from small businesses and non-profits to big enterprises.
Small Business
Large Enterprises
Medium Business
Freelancers
Deployment
An overview of what kinds of software deployement are offered by every B2B vendor in the Social Media CRM category. Even though most of modern SaaS solutions are cloud-hosted certain solutions might offer an on-site deployment model too.
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