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What is Enterprise Contract Lifecycle Management (CLM) Software?

Contract lifecycle management (CLM) software helps to organize the meticulous and complex contractual negotiation process between buyers and suppliers. These apps typically manage the entire contract lifecycle, from initial requests for proposals (RFP) to later re-negotiations. Users can get full control of the contractual procedure which minimizes supplier risk, and also helps them obtain deep insight into contracts, which creates more negotiation opportunities and boosts cash flow. Show moreCLM software systems range from applications that exclusively manage vendor contracts to robust suites that include bidding, sourcing, and procurement features. These solutions can seamlessly integrate with enterprise resourcing planning (ERP), supply chain, and accounting systems. Start by checking our leader Gatekeeper, and other recommended solutions in this category.Show less

How was this ranking made?

In order to prepare this ranking of best Enterprise Contract Lifecycle Management (CLM) Software we have examined popular systems currently available on the market, contrasting their features, ease-of-use, client support, available integrations with other systems and mobile device support using our patented SmartScoreTM rating algorithm. This list has been created by Nestor Gilbert, our B2B expert dedicated to the Enterprise Contract Lifecycle Management (CLM) Software category.

List of Top 12 Enterprise Contract Lifecycle Management (CLM) Software

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1. Gatekeeper

Our score: 8.8 User satisfaction: 94%

Manage and process contracts in one place. Reduce manual steps in contracting processes using its unique AI-powered features, smart workflow engines, powerful portals, fully-featured modules, and extensive integrations with other business applications.

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2. Freshservice

Our score: 9.4 User satisfaction: 97%

Freshservice allows IT admins to effectively track and manage the assets owned by their organizations. The platform offers a powerful ticketing system and knowledge base, as well as features for vendor management and incident management. A built-in self-service portal also lets end users submit tickets and browse knowledge base articles.

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3. PandaDoc

Our score: 9.2 User satisfaction: 95%

This cloud-based document management application fully supports paperless operations. It offers standard and advanced features such as document building, file-sharing, multiple document format support (PDF, Word Documents, etc.), and more. It is also equipped with electronic signature technology.

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4. ManageEngine ServiceDesk Plus

Our score: 8.7 User satisfaction: 100%

ManageEngine ServiceDesk Plus is an integrated help desk solution offering asset and project management built on the ITIL framework. It is packed with robust tools and features to help users achieve total visibility of the entire IT infrastructure, enabling better management and quicker response to address identified issues.

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5. Oneflow

Our score: 8.6 User satisfaction: 98%

Through Oneflow, sales teams can create responsive, interactive sales proposals and contracts that clients can sign digitally. Live editing ensures that all parties are on the same page during negotiations. Plus, contract analytics help managers keep close track of individual and team performance.

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6. ContractWorks

Our score: 9.0 User satisfaction: 96%

ContractWorks is the easiest, most secure contract management software, complete with unlimited users, unlimited contracts, and low flat-fee pricing. It leverages artificial intelligence to help companies use less time, smaller budgets, and fewer people when processing contracts. It includes a secure contract repository, document tagging, e-signature, and much more.

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7. Fill

Our score: 8.8 User satisfaction: 97%

An all-in-one contract management software that helps individuals and businesses create, send, and track documents online. Fill lets you import documents or use built-in templates, customize fields, assign signers, and set up automation to streamline workflows.

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8. Juro Contract Management

Our score: 8.8 User satisfaction: 95%

A full-featured contract automation solution that enables legal and business teams to streamline routine contract workflows and collaborate in one unified workspace. Juro includes modern features like self-serve contracts, eSignature, data-rich repository, and more to help you close contracts faster. It also integrates with popular business systems.

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9. ContractZen

Our score: 8.5 User satisfaction: 97%

A popular governance solution developed to help companies in their contract management and document management processes. Organizations use ContractZen for secure contract management, entity management, e-signature, virtual data rooms with a powerful search engine, and board meeting management.

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10. Contractbook

Our score: 8.5 User satisfaction: 97%

A modern contract management platform designed to generate, track, sign, and organize documents in a single, automated workflow. It comes with add-ons for sales, operations, HR, and compliance teams.

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11. Icertis

Our score: 8.1 User satisfaction: 100%

Icertis is the leading provider of contract lifecycle management in the cloud and an innovative, easy-to-use platform that continually adapts to complex business needs.

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12. Coupa

Our score: 8.8 User satisfaction: 98%

Coupa is a spend management platform that provides a suite of cloud applications for finance, including procurement, expense management, and accounts payable. It incorporates various functionalities such as spend analysis, contract management, supplier management, strategic sourcing, invoicing, procurement, and much more.

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Enterprise Contract Lifecycle Management (CLM) Software Guide

Table of contents

Enterprise contract lifecycle management (CLM) software helps streamline contract processes, from initiation to negotiation and approval, execution, and renewal. This buyer’s guide provides a list of essential features to look for and different considerations to make when buying CLM software. Going through this guide can help you make an informed decision on which product to purchase based on your business needs.

Get to Know Each Product with Free Trial

Aside from reading about enterprise contract lifecycle management software features, it’s also best to take advantage of free trial offers. Free trials let you test-drive the features of an app and see if it’s a good fit for handling your company’s contract management processes.

To get started, here are some of the top enterprise contract lifecycle management vendors offering a free trial: Juro Contract Automation, Freshservice, PandaDoc, Fill, and Oneflow. Some vendors offer 14-day and 21-day trials while others have a freemium account.

Targeted Businesses

Enterprise contract lifecycle management (CLM) software caters to large companies across industries. Examples of businesses that rely on CLM include:

  • SaaS
  • FinTech
  • Advertising
  • Law
  • Non-profit

What are Examples of Enterprise Contract Lifecycle Management (CLM) Software?

  • Juro Contract Automation: Juro enables businesses to manage contracts from end to end—all in one platform. Teams can automate manual steps traditionally involved in contract creation.
  • Freshservice: Freshservice is best suited to companies that want to modernize their ITSM. The platform uses automation and powerful no-code workflows to drive service efficiency.
  • PandaDoc: PandaDoc is an easy-to-use document automation solution for quotes, proposals, and contract management. Business teams use drag-and-drop features to build and edit documents fast.
  • Fill: Fill is a cloud-based solution that lets companies use digital signatures to ensure the security of business documents. Every signature has unique encryption to protect it from tampering during transit.
  • Oneflow: Oneflow lets businesses create dynamic and responsive contracts that can be reviewed, forwarded, and edited on-the-fly. Contracts have only one version so users avoid confusion and mistakes.

Types of Enterprise Contract Lifecycle Management (CLM) Software

Enterprise contract lifecycle management (CLM) software is used to create and manage a variety of contract types. These include:

  • Sales contracts
  • Non-Disclosure Agreements (NDAs)
  • IT Service agreements
  • Purchasing contracts
  • Employment agreements
  • Vendor contracts

Key Features of Enterprise Contract Lifecycle Management (CLM) Software

  • Compliance enforcement – CLM software allows businesses to track contract milestones and other aspects in accordance with regulations, laws, and performance obligations. Compliance ensures all parties are following through with obligations in a legal manner.
  • Contract automation – Users can create new contracts and save them as templates based on the nature of their business. Using pre-defined rules, users can also automate contract creation, approval, and execution.
  • Renewal reminders – CLM software helps companies avoid problems with vendors or customers using automated alerts for contract renewals. Users can create alerts for renewal dates, contract expiration, and other important details for negotiation.
  • Native eSignature – Using CLM software enables businesses to embed legally binding electronic signatures on contracts. Native eSignature means users don’t need to go to another tool to sign and execute final contracts.
  • Web forms – Users can create web forms and use them as self-service tools for marketing surveys, proposal requests, or even payments for ecommerce stores. Web forms can be any customer-facing document like membership applications or company documents like employee evaluations or onboarding.
  • Custom branding – With customizable forms, businesses can establish brand consistency throughout their document workflow. They can increase brand awareness and personalize a client’s document signing experience.

Benefits of Enterprise Contract Lifecycle Management (CLM) Software

Efficient contract management

Since CLM software stores contracts in one place, companies can access them faster. No need to rummage through folders or spend hours wondering which is the updated version of a contract. Users can simply type in file names or use filters to find the specific contract they need.

Better risk management

Dedicated encryption, access controls, and permissions are just a few of the ways that CLM software help companies improve their risk management for contracts. Companies can use automated reminders, reporting, and compliance to track contracts and ensure that parties are meeting their obligations. Automated compliance also checks against industry protocols, regulations, and laws so companies can quickly know if a provision in the contract has been violated.

Increased productivity

CLM software features are designed to automate most manual tasks related to contract processes. Users can create templates and save those for future clients. Also, they can set up automated approval workflows, updates, and reminders so that employees can focus on more high-value tasks.

Business growth

CLM software makes it possible for companies to create secure and scalable contract processes. Bulk approvals and signing means companies can increase the volume of contracts they receive without worrying about delays or missed deadlines. Moreover, companies that serve millions of customers must be able to deliver their service agreements consistently. A cloud-based contract management software that integrates with other business applications can help achieve this goal.

End-to-end automation

Complex document workflows are making it harder for companies to effectively manage a large volume of operational procedures. Manual work, duplicate documents, and inaccurate information are just some of the dilemmas companies face. Since workflows are complex, managers also report difficulty in tracing mistakes and identifying which parts of their processes are problematic.

CLM software vendors are increasingly integrating more end-to-end automation features. Complex workflows can benefit from end-to-end automation since it can standardize processes. Workflows cannot move to the next stage unless certain conditions are met. If there are bottlenecks, managers can quickly see where the problem lies and address them promptly.

Increasing use of AI and ML in contract analysis

As the business world gets more complex, contracts would need to be reassessed and revised more frequently. Ever-evolving regulations, for instance, translate to more workload for contract approvers or legal teams. Using AI and ML makes it possible to analyze large numbers of contracts and documents instantly. Company lawyers can use CLM software with AI-powered analytics and reporting to uncover and optimize outdated language.

Potential Issues

Software selection

To make software selection run as smoothly as possible, all stakeholders and decision-makers should be included in the selection process. Managers tasked to research CLM software products should ask stakeholders to attend product demos and discuss the best features that could effectively address their business problems.

Issues with implementation

Though most SaaS-based CLM software can be used instantly upon subscription, there can still be occasional glitches when using the software. To avoid overwhelming users, managers should provide documentation on how to access and use the basic functions of the software. It’s also important to refer users to the vendor knowledge base or support page so users can self-help if they get stuck when using the app.

Customization

Today’s modern CLM software includes the essential features most companies need to streamline their contract management process. However, customizing features might still be necessary based on the nature of a company’s clients or business. For companies without a full IT or developer team, it’s best to work with the vendor for customizing tools and features. This ensures that features work and users get the best experience from their software.

How to Manage a Contract Lifecycle Using Business Tools

Enterprise contract lifecycle management (CLM) software includes a variety of business tools designed to streamline contract processes.

Drag-and-drop tools, for instance, allow users to easily design the layout of their contract and the different sections that will appear on the document. These tools are also useful for customizing and branding content. Alternatively, companies can use templates included in most CLM software. Using templates can save time and is often all that a company needs to accomplish the bulk of its contract creation.

Electronic signatures are also integrated into modern CLM apps. Companies can have their customers or vendors sign natively on the contract, which means there’s no need to go to another digital tool to have documents signed. eSignatures are legally binding and protected by unique encryptions to detect tampering.

CLM software vendors have also included collaboration tools. Managers or contract approvers from different departments can easily collaborate on drafting contracts in real time. The entire contract creation and signing process can be completed faster when all stakeholders can collaborate online.

Smart Contracts Using Blockchain

Blockchain technology is now being used in smart contracts to add another layer of security. Blockchain is an immutable ledger where transactions are recorded as a “block” of data. The blocks can show the exact time and details of a transaction and are linked together in an irreversible chain. This effectively secures the entire system

Smart contracts are executed on a blockchain. All the information and terms of the contract are stored in the blocks of data and cannot be altered. The use of blockchain technology in contracts reinforces security and transparency between signatories. Also, parties can avoid misunderstandings, alterations, and falsifications.

Moreover, smart contracts are written in a programming language. It can execute automatically based on the programmed parameters. Real-world applications for smart contracts include storage and maintenance of records, supply chains, mortgage, and intellectual property.

List of Enterprise Contract Lifecycle Management (CLM) Software Companies

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Product name:
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Fill reviews

Fill

Enterprise Contract Lifecycle Management (CLM) Software
8.8
$8.33/month
97%
Zoho Contracts reviews

Zoho Contracts

Enterprise Contract Lifecycle Management (CLM) Software
8.6
$25
94%
Contractbook reviews

Contractbook

Enterprise Contract Lifecycle Management (CLM) Software
8.5
$999
97%
Juro Contract Management reviews

Juro Contract Management

Enterprise Contract Lifecycle Management (CLM) Software
8.8
by quote
95%
Oneflow reviews

Oneflow

Enterprise Contract Lifecycle Management (CLM) Software
8.6
€17
98%
intelligentcontract reviews

intelligentcontract

Enterprise Contract Lifecycle Management (CLM) Software
8.0
$49
-
Ultria CLM reviews

Ultria CLM

Enterprise Contract Lifecycle Management (CLM) Software
8.0
By quote
100%
Conga Contracts reviews

Conga Contracts

Enterprise Contract Lifecycle Management (CLM) Software
8.1
by quote
89%
IBM Emptoris reviews

IBM Emptoris

Enterprise Contract Lifecycle Management (CLM) Software
8.9
by quote
100%
Coupa reviews

Coupa

Enterprise Contract Lifecycle Management (CLM) Software
8.8
by quote
98%
Icertis reviews

Icertis

Enterprise Contract Lifecycle Management (CLM) Software
8.1
by quote
100%
ContractZen reviews

ContractZen

Enterprise Contract Lifecycle Management (CLM) Software
8.5
$9.50
97%
Concord reviews

Concord

Enterprise Contract Lifecycle Management (CLM) Software
8.6
By quote
92%
SAP Ariba reviews

SAP Ariba

Enterprise Contract Lifecycle Management (CLM) Software
9.0
by quote
100%
Accelo reviews

Accelo

Enterprise Contract Lifecycle Management (CLM) Software
8.6
$16
-

Things to consider when you invest in a SaaS

To select an apt SaaS provider you need to consider key criteria such as privacy and security, support and service, and transparency.

Find out if the vendor can be trusted with data security and privacy. Do they have systems in place to protect your sensitive information and data? Find about the security processes they use. This is an important aspect of a SaaS solution that cannot be over-emphasized.

It is crucial that the provider offers dependable support to resolve any issues quickly. Ask your potential providers the following questions: Do they offer consulting and training services to assist your staff members to use the solution effectively? Do they have an online support center that has valuable articles and training resources? What channels of support do they provide? Do they monitor problems till they are resolved? Is customer satisfaction measured?

Does the SaaS vendor conduct their business in a transparent and open manner? You can find out by requesting them for references you can contact. Talk to existing users of the software to learn about the quality of service offered. Does the vendor make public the algorithms they employ in the software? Ask these questions to find a SaaS vendor whom you can trust with your confidential customer and business data.

Frequently asked questions about Enterprise Contract Lifecycle Management (CLM) Software

What is the best enterprise contract lifecycle management (CLM) software?

The best enterprise contract lifecycle management (CLM) software is Juro Contract Automation. Juro is an all-in-one platform that streamlines contract workflows and reduces time spent on contract admin. Its powerful automation and no-code features make Juro a top-of-mind CLM platform across industries.

Juro users can access dynamic, self-serve templates or customize them using Juro’s template editor. The software includes modern features from native eSignatures to smart storage, contract collaboration and negotiation tools, and renewal reminders.

Moreover, companies will have a single source of truth for contracts with Juro’s secure and unified repository. Users can add tags and fields to documents, query contract data, and instantly identify key dates and obligations. Juro also supports integrations or REST API that enable users to connect to other business apps they’re already using. Teams from HR, Legal, Sales, and Finance are some of the departments that experience the benefits of Juro Contract Automation.

What are the benefits of enterprise contract lifecycle management (CLM) software?

Enterprise CLM software helps companies save time on contact admin by automating most of the repetitive tasks involved in contract creation and management. Customizing, drafting, revising, signing, and monitoring compliance for contracts happen in one platform; thus, transparency increases and parties can easily track developments or revisions. Other benefits of using CLM software include:

  • Scalability. CLM software makes it easier for management to deliver self-serve contracts that employees can use to close deals. Template editors, for instance, allow salespeople to quickly edit or input client details and revise agreements. Once done, a contract can be sent for approval with its progress tracked inside the platform. Whether it’s 10 or 100 clients or more, employees can effectively complete contracts and avoid bottlenecks.
  • Collaboration. Modern CLM software offers browser-native contract editors where parties can collaborate in real time. There’s no need to change between apps to edit, comment, revise, or delete provisions in a contract. Parties involved in the contract can write comments directly on the CLM contract document and approvers can instantly see updated versions of the contract. Increased real-time collaboration results in more efficient contract management and more closed deals.
  • Compliance. Compliance is a critical part of any contract management strategy. Failing to meet compliance can ruin a company’s reputation and relationships with business partners. CLM software helps companies meet compliance for contracts by providing a contract repository where problems with version control can be avoided. Also, automation features can track obligations and contract data in real time.
What are the features of enterprise contract lifecycle management software?

Enterprise contract lifecycle management (CLM) software features make it possible for companies to automate various contract processes. Here are some of the essential features to look for in a CLM platform:

  • Contract repository. Using CLM software allows for a safer way to store contracts and documents. Since everything is in one location, documents are easier to manage. Users can find contracts instantly using filters or keyword search entries. Some platforms also have granular access controls that add another layer of security to contracts.
  • Customized workflows. One way that CLM software helps companies avoid bottlenecks is through customized workflows. Every company could have multiple steps involved in its contract processes, and these processes could also be dependent on a variety of smaller tasks. Being able to set rules and triggers for specific contract workflows allows users to streamline contract management and quickly see which stages are causing delays in every contract. As a result, there is better monitoring of the entire contract lifecycle.
  • Reporting tools. Without a way to see data, it can be hard to measure a contract’s performance against legal KPIs. CLM software reporting and analytics tools help companies quickly see important contract details which can be impossible to track manually. These include expiring contracts, the number and types of contracts closed, and cost per transaction. With powerful reporting and analytics tools, companies or legal teams can quickly assess their contract processes and make data-driven decisions for the company.
What is the easiest enterprise contract lifecycle management (CLM) software?

The easiest enterprise CLM software to use has an intuitive dashboard and customizable features. Here are a few user-friendly yet powerful platforms to start with:

  • Freshservice. Built with IT service management in mind, Freshservice allows IT admins to track and manage assets using powerful automation tools. The platform provides plug-and-play ITIL that complies with best practices and doesn’t require expensive consultations or expert opinions. It uses no-code workflows so teams can create their own step-by-step automated processes and drive service efficiency. Its best features include a ticketing system, knowledge base, vendor management, and incident management.
  • PandaDoc. Using drag-and-drop formatting tools, PandaDoc lets users quickly create documents that suit any type of business need. From quotes to survey forms, project management contracts, and more, the platform streamlines document workflows with its ease of use and intuitive controls. Enterprise users and SMEs alike would find the features of PandaDoc helpful for creating business documents for marketing, HR, sales, and customer success.
  • Fill. With its straightforward features, Fill is ideal for businesses that need a simple app for creating online forms and contracts. Its mobile app for iOS or Android is designed for scanning, filling out, and sharing documents effortlessly. Users can store sensitive documents securely with HIPAA-compliant, military-grade encryption. New hire contracts, wills, non-disclosure agreements, leases, and sales contracts are just some of the documents businesses can create using Fill.
What is a good free enterprise contract lifecycle management software?

It’s not always easy to find free enterprise contract lifecycle management software since features and tools become more advanced for larger organizations. There are also more vendors that offer customized plans to suit even more complex enterprise needs.

Oneflow is one platform with a free plan that a 14-day free access to Oneflow’s premium plan. After the trial ends, the account reverts to a free forever account. Users of the free account have access to basic features including pdf files, comments, and audit trails for documents.

Nestor Gilbert

By Nestor Gilbert

Nestor Gilbert is a senior B2B and SaaS analyst and a core contributor at FinancesOnline for over 5 years. With his experience in software development and extensive knowledge of SaaS management, he writes mostly about emerging B2B technologies and their impact on the current business landscape. However, he also provides in-depth reviews on a wide range of software solutions to help businesses find suitable options for them. Through his work, he aims to help companies develop a more tech-forward approach to their operations and overcome their SaaS-related challenges.

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