Scoring Methodology

SmartScore™ System – A Detailed Look At Each Product

What makes our site really unique is our SmartScore™ system and our method of evaluating overall user satisfaction with the software. Our team of B2B and finance experts prepares a detailed and unbiased analysis of every solution’s main features, but they also pay close attention to other elements we realize are important to clients: collaboration features, customization, integration with other tools, customer support and mobility. All these elements are taken into consideration when calculating the final score (on a 1 to 10 scale) giving our users a great initial impression on how useful a product actually is.

Since different aspects of the product have different significance on the overall impression each factor has a different impact on the final score. Here are all the factors used in calculating the SmartScore and their score weights:

  1. Main Functionalities [20% of total score]
  2. Collaboration features [20% of total score]
  3. Customization capabilities [15% of total score]
  4. Available integrations [15% of total score]
  5. Ease of use [10% of total score]
  6. Quality of help and customer support [5% of total score]
  7. Security and data safety [5% of total score]
  8. Mobility [5% of total score]
  9. General impression based on research and analysis of opinions [5% of total score]

Customer Satisfaction Algorithm™ – Customer Review Analysis

We know that a detailed review is in many cases not a deciding factor for many clients, and quite frequently reviews and experiences of other customers who used the same solution or service are what is really important. We emulated that dynamic known from traditional online shopping and not only did we implement a user review system that enables you to learn what other users think about the product but we also created a unique Customer Satisfaction Algorithm™.

The algorithm gathers user reviews, comments and opinions across a wide range of social media and calculates a satisfaction rating based on what people think about the product. This provides you with a transparent and reliable method to easily compare customer experience not only on our platform but across all the popular social media channels. Here’s how the algorithm works: