Free Customer Service Software Reviews

Hitsteps

(0 user reviews)

A powerful real-time visitor management and live chat service that allows you to monitor visitors stream and follow each visitor’s pageviews to know more about them. It can determine visitors’ locations, operating systems, browsers, and devices used. With that information, engagement is more colorful, and lead generation a high possibility.

JivoChat

4.8/5 (14 user reviews)

A very efficient, yet affordable live chat platform you can purchase on a off-the-shelf price, and still manage to serve an unlimited number of clients.

Zoho Assist

4.4/5 (14 user reviews)

Zoho Assist is an advanced, easy, and free remote training and troubleshooting platform with dual screens and two-way file sharing that doesn’t need installation. Key features include clipboard sharing, unattended access, instant chat, and even a reboot and reconnect capability. Zoho Assist also has Mac support.

Jira Service Desk

4.5/5 (14 user reviews)

A full-featured service desk platform that allows IT teams to deliver rapid end-to-end service delivery. The software lets you automate tasks, build knowledge bases, and collaborate in real-time, so you can deliver the best customer service possible. You can also link tickets to your team's task queue on Jira for faster issue resolution.

Freshdesk

4.7/5 (22 user reviews)

An efficient and reliable help desk solution and winner of our Best Help Desk Software Award. The software offers multi-channel support, automation tools, gamification, and self-service portals to help businesses deliver high-quality customer support. The software helps improve organization and ease collaboration within support teams.

LiveAgent

4.6/5 (221 user reviews)

A leading live chat software founded on the principles of simplicity. Powerful on top of being intuitive, it centralizes communications by keeping messages in a single inbox, to ensure that customer service agents can give attention to high priority requests. This also lets them pick up where their colleagues left off to narrow down tickets.