Free Customer Support Software Reviews

Zoho Assist

4.4/5 (14 user reviews)

Zoho Assist is an advanced, easy, and free remote training and troubleshooting platform with dual screens and two-way file sharing that doesn’t need installation. Key features include clipboard sharing, unattended access, instant chat, and even a reboot and reconnect capability. Zoho Assist also has Mac support.

Jira Service Desk

4.5/5 (14 user reviews)

A full-featured service desk platform that allows IT teams to deliver rapid end-to-end service delivery. The software lets you automate tasks, build knowledge bases, and collaborate in real-time, so you can deliver the best customer service possible. You can also link tickets to your team's task queue on Jira for faster issue resolution.

Spiceworks

4.6/5 (25 user reviews)

Spiceworks gives IT professionals a product and a community to do their jobs in a radically new way – one that's revolutionizing the IT economy.

Freshdesk

4.7/5 (22 user reviews)

An efficient and reliable help desk solution and winner of our Best Help Desk Software Award. Freshdesk is the customer service solution for the customer of today. It is truly modern with a central, unified workspace that removes channel and context silos and works as the home base for customer service. It also balances enterprise-grade capability with powerful simplicity.

Kayako

4.6/5 (16 user reviews)

Kayako is the winner of our Expert's Choice Award. This help desk solution helps businesses build an efficient customer service infrastructure by creating a single platform for all customer service channels. Kayako also has a mobile app for providing seamless customer support on the go.

Zendesk

4.7/5 (32 user reviews)

Winner of our Supreme Software Award, Zendesk is a customer support solution that helps boost customer service and improve customer retention. The platform's modules include chat support, call center solutions, help desk applications, and knowledge base, so you'll cover all the bases of efficient customer services.