IT Service Software Reviews

SherpaDesk

5/5 (1 user reviews)

SherpaDesk delivers a powerful, reliable customer management platform dedicated to IT businesses, enabling them to provide high-quality service to their clients.

Pulseway

4.6/5 (5 user reviews)

Pulseway is a SaaS and an on-premise platform that offers remote management and monitoring on IT systems using your mobile device, PC, or laptop.

Jira Service Desk

4.5/5 (14 user reviews)

A full-featured service desk platform that allows IT teams to deliver rapid end-to-end service delivery. The software lets you automate tasks, build knowledge bases, and collaborate in real-time, so you can deliver the best customer service possible. You can also link tickets to your team's task queue on Jira for faster issue resolution.

Spiceworks

4.6/5 (25 user reviews)

Spiceworks gives IT professionals a product and a community to do their jobs in a radically new way – one that's revolutionizing the IT economy.

Track-It!

4.5/5 (2 user reviews)

Track-It! combines the features of a help desk solution and an asset management platform into one dynamic package.

Zendesk Chat

(0 user reviews)

Zopim’s web chat software offers users with a huge advantage over their competition through its live chat support service.

SWAG

(0 user reviews)

A free service designed to connect businesses and organizations with experts to help them with their business needs and operations.

GoToAssist

4.7/5 (10 user reviews)

GoToAssist offers a remote support solution for technicians and IT managers to access and control devices remotely, and remotely configure and reboot devices.

Serena Service Manager

(0 user reviews)

Serena Service Manager offers a process-driven approach to ITSM that allows business and IT to work together.

SysAid

4.5/5 (72 user reviews)

Combining the functionalities of help desk and management tools, SysAid won our Expert's Choice Award. It is a feature-rich, easily configurable, and highly scalable help desk solution targeted at large businesses. It supports iOS and Android-based mobile devices, making the platform accessible to users anytime, anywhere.