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Christopher Robinson

Christopher Robinson is a senior productivity research analyst who specializes in optimizing online collaboration and project management using Scrum and agile approaches. In his work, he always emphasizes the need for distributed work training and the formation of efficient work habits. His work was mentioned in various business publications, including Entrepreneur and InfoQ. He’s a strong proponent of the GTD model. He has been cooperating with the FinancesOnline team for 5 years now, and his publications always focus on practical aspects of productivity tools that can have an actual, transformative impact on a company.

Top 3 Help Desk Software: Comparison of Zendesk, Freshdesk, and Salesforce Essentials

What is the best help desk software? The best help desk software is Zendesk, a powerful solution that offers innovative support tools for businesses of all sizes. Zendesk is designed primarily to help companies track, prioritize, and resolve customer cases with ease. When your business is young, so to speak, it’s reasonable to have one […]

Review of Live2Support: Pros, Cons and Pricing of Award-winning Live Chat System

Websites with live chat support have around 15% additional order value according to CrazyEgg. Another study Making Proactive Chat Work by Forrester Research noted that 44% of online consumers considered having their questions immediately answered by a live person as one of the most important features they look for in a website. Live chat can, […]

5 Popular Help Desk Software Products And Their Key Business Benefits

Customer service is one of the important aspects of running a business. Happy customers are sure to come back for more and provide repeat business. They are also likely to spread the good word about your company. Therefore, it has become essential for companies to use a top quality help desk software product to automate and […]

Review of ClickDesk: Pros, Cons and Pricing of Award-winning Live Chat System

Providing a live chat feature on your website increases your conversion rate. According to the Customer Service Benchmark study from eDigitalResearch, live online chat has the highest customer satisfaction rating among customer service touch points. It can improve conversion, nurture stronger customer loyalty, and build a solid customer base.

5 Mobile B2B Helpdesk Solutions For Your Business

Help desk software programs allow for the smooth and efficient delivery of your company’s customer service or support at various stages beginning from your front desk, which responds to FAQs or common issues, to the upper supervisory and management levels until a problem has been resolved. A good, prompt, and efficient solution from your company’s […]

Help Desk B2B Software That Makes Customer Service Easier

Customers are what drive a business forward towards success. Therefore, it is only natural that business owners, managers, supervisors, and right down to the frontline staff, should take care of their clients and provide them with a customer service that is accessible, responsive, and helpful. With the proliferation of help desk systems and customer service […]

5 Help Desk Small Business Solutions For Your Business

The best help desk software system can become a major factor in success of your small business. However, before you stop reading this and look for the next help desk management vendor available, you have to do a thorough review of various considerations first.

5 Paid Help Desk Software Options: Why Should You Go Premium

There is no denying that many businesses now rely on their IT systems to do transactions, deliver services, and market their products. With such setup now prevalent, every enterprise must then strive to keep their IT services available and operational for as much time as possible. That said, no IT infrastructure is 100% functional all […]

Top 5 Incredibly Cheap Help Desk Software Products You Should Try in 2024

What is the best help desk software that is cheap? The best help desk software that is cheap is arguably Freshdesk. Aside from a flexible pricing plan, it also has a generous free trial period where you can try most of its premium features at no limitations. The platform comes equipped with everything from ticket […]

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Christopher Robinson

Articles published by Christopher Robinson: