20 Best Hotel Management Systems for 2024

The right hotel management system makes the hotel experience more enjoyable and easier not only for guests. Many of these tools also benefit hotel employees by providing features for crucial administrative tasks and workflows like employee scheduling and maintenance management. As a result, hotel employees save time and also get to focus on value-adding tasks like providing improved customer service. In turn, they get to reduce customer complaints and boost revenue.

This article lists the 20 best hotel management systems today to help hotel owners and managers figure out which software can best meet their needs. We’ve also included each software’s key features and functions to help you learn more about the leading solutions on the market.

Hospitality and travel are among the industries hit hardest by the COVID-19 pandemic. Like many industries today, though, hotels and other hospitality businesses are starting to regain their bearings. For instance, despite a slow start, industry experts expect hotels to rebound from losses as individual business travelers and groups drive demand. Younger travelers are also expected to increase travel spending in the coming year, having postponed trips in the previous years.

Going by average occupancy rates, hotels seem to be well on the road to recovery as well, achieving pre-pandemic occupancy rates by the second quarter of 2022.

20 Best Hotel Management Systems

1. Connecteam

Connecteam works as a comprehensive, all-in-one solution for employee management. Designed to support deskless teams, the platform’s features are also a great fit for hotel management. For instance, the app covers three main business functions: operations, communications, and HR and skills. These capabilities ensure that hotel managers have everything they need to maintain employee productivity and keep their properties running smoothly.

For instance, Connecteam’s operations features include employee scheduling, time tracking, and task management. Through the platform, managers can assign shifts in one click, while employees are always kept notified of assigned shifts and shift changes. Connecteam also allows for mobile time tracking and provides online timesheets. Moreover, timesheets can be directly imported to payroll software to prevent costly payroll errors.

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Aside from scheduling and time tracking, Connecteam also comes with a wide variety of collaboration features. Using the platform, for instance, managers can easily publish updates and announcements in a social media-style company feed. The platform also offers a built-in chat app to let employees set up one-on-one chats or interact within chat groups. More importantly, Connecteam makes it easier for managers to gather feedback through surveys and polls. All these communication features come in handy for disseminating important information in large, multi-chain hotels.

Additionally, Connecteam ensures that managers can easily keep even deskless employees engaged. The system allows managers to set up recognitions and rewards for achievements and milestones, which can go a long way in keeping employees motivated. The platform also provides a token system where employees can exchange earned tokens for gift cards from popular brands such as Nike, Uber, Walmart, and Apple.

2. Preno

Preno is a cloud-based hotel management system designed to help hoteliers get better control of their property. This hotel management platform comes with a user-friendly interface and a real-time dashboard that boost the efficiency and productivity of check-in and check-out processes. A variety of tools and third-party integrations also ensure that Preno serves as a complete solution for hotel management.

One of the core features of Preno is that it combines important booking information on one page. The page is organized into different views, so users can easily switch between viewing check-ins, returning guests, and group bookings. You can also look into bookings two weeks ahead or back, making it easier to plan for various reservations and identify trends. Moreover, Preno comes with a built-in Booking Engine. This booking engine allows guests to book directly on your website, so you can avoid fees typically collected by online travel agencies (OTAs). Users will also be able to get important guest details right from their website.

On the other hand, Preno also provides plenty of features for hoteliers who want to broaden their reach with OTAs. The platform comes with a Channel Manager that syncs with the most popular OTAs today. This feature also automatically syncs changes in rates and bookings to prevent problems like double-booking. As a result, it helps hoteliers grow bookings and maximize revenue.

Preno pricing is also versatile and based on property size and the features you want. If you own a hotel with 30 rooms, for instance, you can get the Preno all-in-one platform starting at $239 per month. You can also get the property management system, Channel Manager, and Booking Engine as separate modules or add-ons.

3. Cloudbeds

As one of the best-known hotel systems today, Cloudbeds integrates various property management functions into one cloud-based platform. For instance, like many hotel property management systems today, the Cloudbeds platform is flexible enough to accommodate workflows and strategies that involve direct bookings, distribution channels, or both. Aside from providing convenience, this versatility also helps hotel owners grow their bookings and earn more revenue.

An important feature of Cloudbeds is its robust Booking Engine. Once the Booking Engine is installed on your hotel’s website, you can start taking direct reservations. You can also add a rate comparison widget so guests can compare room rates without having to leave your website. Meanwhile, if you prefer to work with online travel agencies, Cloudbeds also offers a Channel Manager that can connect your hotel to over 300 online travel agencies and booking channels. For added convenience, the Channel Manager also retrieves guests’ credit card details from all OTAs.

Cloudbeds also helps boost revenue through a Pricing Intelligence Engine, a revenue management system. The system ensures that you never miss out on a rate change and automatically sends price alerts based on preset rules. You can also keep track of competitors’ pricing and changes in their occupancy. In this way, you also make sure that your property always maintains competitive pricing.

Furthermore, Cloudbeds comes with the must-have features of a property management system, such as a drag-and-drop calendar. Through this calendar, hotel managers and reception staff can easily upgrade guests and do one-click guest check-in/check-out. You can also get a real-time overview of the reservations, arrivals, and departures of the day, so you’ll know exactly what to expect for the day.

4. Oracle Hospitality

Oracle Hospitality aims to improve efficiency and support innovation for businesses in the hospitality industry. As a hotel management system, Oracle Hospitality offers a full range of hardware, software, and integrated services to help hotel managers and staff provide an improved guest experience. The platform also helps improve hotel operations by integrating property management features, POS functions, and analytics to anticipate and efficiently serve guests’ needs.

For instance, Oracle Hospitality helps hotel staff efficiently perform a wide range of tasks. Through the platform, staff can facilitate faster check-in and check-out processes and see to guests’ needs anywhere on the property, since the property management system (PMS) is mobile-enabled. The platform’s PMS dashboard is also highly configurable, so users can customize it with data tiles on front desk operations, inventory, and housekeeping, among other operation areas. Some of these tiles also allow users to drill down into the data to get more specific information or perform operational tasks.

A look at the pros and cons of Oracle Hospitality will also reveal that the platform offers robust reporting functions. The software reliably tracks key data, from high-level performance metrics to individual transactions, and allows users to generate groupwide or property-specific reports. Users also get access to a range of graphical formats for visualizing and displaying figures and key data into more digestible dashboards.

For added convenience, Oracle Hospitality also comes with comprehensive guest management features. Through the platform, you can gain insights into your guests’ preferences, including spending habits and other marketing data. Since the platform creates centralized guest profiles, you’ll also be able to track guests through their stays at all your properties.

5. Little Hotelier

Little Hotelier aims to help upgrade the operations of small hotels, bed and breakfasts, and other accommodation providers. The platform comes with various features to help small accommodation business owners increase their revenue while simplifying administrative tasks. Through these features, the platform also frees up hotel staff’s time so they can focus on improving the guest experience.

For instance, an important feature of Little Hotelier is its Booking Engine. The Booking Engine enables hoteliers to accept reservations and payments on their websites.  You can use this feature on your existing hotel website, whether it’s hosted on platforms like Wix and Squarespace. This is crucial because 67% of travelers prefer to make direct bookings on travel websites. The Booking Engine also ensures that your property’s availability and rates are always updated.

Moreover, Little Hotelier offers Front Desk, a  product that makes it easier for hotel staff to provide a better guest experience. For instance, Front Desk gathers bookings and reservations from all sources and captures them all on a centralized calendar. A mobile Front Desk app also helps hoteliers manage their properties, process payments, and modify reservations on the go.

Little Hotelier pricing also depends on the number of rooms on your property. For 10 rooms, for instance, prices for the Little Hotelier platform start at $109 per month. Users also have the option to get add-ons for payment processing and website builder features.

6. ResNexus

ResNexus is an easy-to-use software designed to streamline various property management processes. The platform’s advanced features make it easier for hotel management to oversee bookings and reservations in real-time, even before they’re completed. As a result, there’s a lower risk of double bookings and other costly booking errors.

The platform also streamlines reservation management and improves communication among hotel staff. Through ResNexus, for instance, staff members can communicate at any time using any device, whether mobile devices or desktop computers. The platform also streamlines housekeeping workflows by automatically marking rooms as dirty at the time of check-out. Assigned cleaners and the type of cleaning required are also displayed on the dashboard for easier task management.

ResNexus also comes with plenty of features that help hotel staff keep guests happy. Guests are automatically assigned rooms when they make bookings online, making the check-in process faster and more convenient. Front desk staff can also find different rooms for guests at check-in, if needed. Plus, the platform automatically collects guest details such as anniversary dates and birthdays, providing opportunities for improving guest engagement.

ResNexus is available on by-quote pricing, which also depends on the software edition (Essentials, Professional, and Premier) and the add-ons (website builder and unlimited texting) you choose.

7. Propertyware

A scalable property management platform, Propertyware aims to help streamline workflows for the owners of small hotels and low-density residential properties. The platform achieves this by combining several key capabilities, such as property management, maintenance, accounting, and operations management.

For instance, the platform provides complete visibility into the processes required for proper property maintenance. Propertyware comes with custom dashboards and a self-service portal that provides valuable insights into key metrics such as occupancy and revenue. The platform is also highly customizable and scalable. This means property users can use the software’s features to develop automated workflows that meet their unique needs.

All property owners have to deal with maintenance procedures, and Propertyware comes with plenty of features for managing the entire maintenance lifecycle. Aside from providing customization features, the platform also comes with functions for organizing work orders and standardizing maintenance tasks. All work orders are centralized in one location; as a result, it’s easier for property owners to work with multiple vendors.

Additionally, Propertyware also works as a payments solution to make it easier for guests and tenants to make secure payments. The platform can help process payments made by any electronic means, including debit cards, credit cards, and bank account withdrawals via ACH.

8. Guesty

Guesty is a hotel management software and property management tool geared towards small rental businesses and Airbnb rentals. The platform also comes with plenty of features to help rental business owners and hotel owners boost their productivity while growing their bottom line. These features include a robust Channel Manager, an intuitive website builder, and powerful reporting tools.

A core feature of the platform is its Channel Manager. The Channel Manager works by automatically listing properties, available units, and room types on multiple channels, all from a single dashboard. For added convenience, you can also organize identical listings and group interchangeable properties. You can also use the platform’s dashboard to create and update rate plans and promotions across multiple channels.

Moreover, Guesty organizes all reservations from the different channels your property is listed on. All these reservations and bookings appear on a single calendar for easier tracking and planning. You can also apply different filters to the calendar to quickly find available rooms in case of walk-in guests or phone inquiries. You’ll also be able to set windows for advance booking and advanced notice for reservations.

Lastly, Guesty comes with various reporting tools to help property owners monitor key metrics like total bookings and revenue. The platform lets you create customized reports based on up to 65 parameters, including revenue, unfinished tasks, and check-in time.

9. eviivo

eviivo works as a booking solution and hotel management system designed for a wide variety of hospitality businesses and rental properties. The platform offers a wide variety of features to help automate property management workflows, including a website manager, a guest manager, and a payment manager. eviivo also has a mobile app that lets users access property management features on the go.

For instance, the platform works as a full-featured property management system. It comes with an intuitive user interface that makes it easier for hotel managers to keep track of guests and supervise staff members. Through the system,  you can check all bookings at a glance and modify bookings with a few clicks. The system also offers quick-book and quick-search features, along with drag-and-drop functions.

Additionally, eviivo comes with a Guest Manager module that drives repeat business and encourages guest loyalty. This module helps hotel managers build centralized guest profiles, which can contain Member IDs and information on guest information. You’ll also be able to design customized emails and guest communications, which help you to provide the personalized service guests love.

eviivo pricing also depends on the type of eviivo platform you want and the number of properties and rooms you own. For one property with 10 rooms, for instance, the eviivo everything platform starts at $190 per month.

10. RMS Hospitality Cloud

RMS Hospitality Cloud is a cloud-based hotel management software with over 30 years of experience in the industry. As such, the platform comes with an extensive list of enterprise-ready, scalable features to help hoteliers and other property owners enjoy revenue growth and smoother operations. These features also work well for boutique-style hotels and large-scale, multi-location hotels with various food and beverage offerings.

For instance, the platform works as an all-in-one solution for reservation management. It combines all reservations and bookings into one system for easier tracking of availability. The platform also comes with a rate manager tool so you can manage rates, view occupancy, and generate reports all from one place. Meanwhile, a Dynamic Pricing tool automatically updates pricing and ensures you can provide competitive rates.

RMS Hospitality Cloud also comes with features that help improve the guest experience. The platform offers a RMS guest portal where guests can do self-check-in and check-out. Guests can also customize bookings themselves and specify preferences through their own guest portal accounts. A Guest Document Capture functionality also makes it easier for guests to upload documents for pre-registration such as IDs and vaccine certificates.

The platform also has a built-in payment processing solution, which allows hotel managers and staff members to efficiently manage payments from any POS. Through this payment solution, guests can use integrated online payments and the latest digital wallets. You can also use the system to send out payment reminders so you don’t miss out on any revenue.

11. Vrbo (HomeAway)

Unlike other hotel systems on this list, Vrbo (Homeaway) works as an online marketplace for vacation rentals, like condos, cabins, and beach houses. While HomeAway acquired Vrbo in 2006, Expedia acquired HomeAway in 2015. In 2020, the HomeAway and Vrbo websites were also combined into a single website, under the Vrbo brand.

Vrbo also comes with various features to make it easier for property owners to manage reservations. One such feature is an email inbox that centralizes important reservation information. This information includes guests’ contact details, their booking channels, as well as details of their stay, such as the number of nights and guest count. The inbox also lets users create multiple email templates to make sending messages faster and easier.

Aside from an email inbox, Vrbo also offers a centralized calendar that provides an overview of reservations. The calendar is also automatically updated each time property owners accept a new booking. You can also manually add or edit reservations and import and export calendar data. If you have to schedule maintenance for your property or take time off, you can also block off the dates on the calendar.

Of course, the platform also makes it easy for property owners to post listings that are available for rental. With each listing, you can attach up to six photos, including bank account information, and details such as nightly rates, minimum stay length, and additional fees. In this way, guests get a complete picture of the property before making a booking.

12. Sirvoy

Sirvoy works as a cloud-based hotel management software that offers all the tools hotel owners need to manage their property. The platform ensures that bookings are always accessible anytime, anywhere, helping hotel owners become more productive. Like many hotel management tools, the platform also comes with a Booking Engine and a Channel Manager to help grow bookings and boost revenue.

With Sirvoy, hotel owners can also start taking direct bookings in minutes. This is possible through the platform’s Booking Engine. Through the Booking Engine, guests can make bookings right on a hotel’s website using any device.  All you have to do is add a code snippet to your website to start taking direct bookings.

Sirvoy also helps boost booking volume through a Channel Manager. The Channel Manager connects your hotel to third-party booking channels and online travel agencies like Booking.com, Expedia, and Agoda. Two-way integrations with these channels also ensure that you can do away with manual updates and automatically sync changes in availability.

Like many hotel management software, Sirvoy pricing also depends on the property’s number of rooms and the Sirvoy plan you choose. For instance, for 6 to 10 rooms, you can expect to pay $19 per month for the Starter Plan and $65  per month for the All-Inclusive Plans. The latter provides access to all Sirvoy features and the Channel Manager.

13. Rent Manager

Rent Manager is a hotel management tool and property management system that combines key features such as accounting, marketing, business operations, and maintenance. By integrating all these functions into one platform, the software also helps hotel owners become more productive and efficient. As a result, property owners can provide improved levels of customer care and earn more revenue.

For instance, a major feature of the software is its complete accounting system. Whether for one or multiple properties, the platform’s customizable accounting system helps property owners streamline AP/AR processes. Plus, the system helps users gain better control over their accounting data. The platform even comes with tools to help property owners file the right taxes and create a budget.

Rent Manager also comes with various tools to help improve communication and collaboration among hotel staff. Through the platform, users can easily communicate with guests and vendors directly from the app. Hotel staff will also be able to respond to guest inquiries through Web Chat and set up chat queues so the right employees can promptly respond to queries.

The platform also helps streamline maintenance workflows so maintenance tasks are handled promptly. Property owners can track maintenance progress through service issue statuses, while features like memorized service issues let owners create templates for repetitive maintenance tasks.

14. SiteMinder

SiteMinder works as an open hotel commerce platform where accommodation providers can market and manage their properties. The platform also partners with an extensive list of property management systems and revenue management systems. These integrations help property owners to optimize their operations and maximize revenue.

The platform also gives property owners access to features such as Metasearch. Hotel metasearch makes it easier for travelers to see hotel rates and inventory from different booking sites on a single platform. Through this feature, travelers can also easily compare the prices and availability of hotels. They can likewise easily secure direct reservations, too.

Another useful feature of SiteMinder is that it comes with an intuitive Hotel Website Builder. Through this tool, hotel owners can create professional-looking, uniquely branded websites from a variety of templates. These websites will also have a mobile-responsive design, so guests can quickly book rooms on their mobile devices.

SiteMinder is available in two pricing plans: SiteMinder ($69 per month) and SiteMinder Plus ($99 per month). SiteMinder Plus provides access to the platform’s full collection of features, including the website builder, competitor rate intelligence, a booking engine, and direct booking plug-in apps.

15. Tokeet

Tokeet is a web-based rental management software that helps streamline the workflows involved in property management. Through the platform, users can streamline the entire guest management process from booking to check-out. The platform also helps hotel owners to get more bookings and earn more through features like a Channel Manager and a website builder.

The platform comes with an advanced, user-friendly Channel Manager that connects properties to popular booking channels like Expedia and Airbnb. Tokeet also ensures that syncing property information on multiple channels is quick and easy, so all channels are updated once a booking is made. This feature helps avoid problems such as double-booking. Property owners can also see which data is published to each channel.

Tokeet also makes bookings and rental easier for guests through features like eSignatures and contract management. Through the platform, guests can easily review and sign agreements and other pre-stay documents. Guests can also sign agreements from any mobile device for added convenience.

Moreover, the platform makes it easy to collect payments from guests. Payments are directly sent to your account, so there are no middlemen and no waiting for settlement before you get the money in your account. The platform also integrates with Stripe so you can process payments from major credit or debit cards.

16. hoteliga

hoteliga serves as an all-in-one cloud-based management solution for hotels and vacation rentals. The platform offers four main products: property management software, a channel manager, a booking engine, and API. These products come with an intuitive interface to help users become more productive.

For instance, the hoteliga property management system (PMS) is considered a niche-leading system that helps streamline various PMS workflows. With this property management system, hotel managers and staff members can ensure the efficiency of their daily operations. And since it’s cloud-based, the platform also allows hotel owners and managers to work on the go through mobile devices.

For added convenience, the hoteliga PMS system also includes an interactive calendar where hotel staff can manually add reservations. This calendar also displays reservations made from the channel manager and online travel agencies. Room availability is always updated in real-time so hotel owners can avoid the risk of double-booking and other reservation errors.

hoteliga also comes with multiple pricing schemes and plans designed for properties of different sizes. For instance, the platform’s Bronze Plan costs $30 per month and is ideal for small properties with less than 10 rooms. You can also customize a plan based on the number of rooms your property has and your needs for additional features like a booking engine, API access, and a channel manager.

17. Ezee Frontdesk

Ezee Frontdesk comprises a set of integrated modules that help hotel owners efficiently handle hotel operations, including reservations, front desk operations, guest engagement, and housekeeping. Like many hotel management tools on this list, Ezee Frontdesk also comes with a Booking Engine and a Channel Manager that both help hotel owners boost booking volume and improve revenue.

An important feature of the platform is that it helps hotel managers to set up a streamlined reservations center that improves efficiency. This centralized reservations center comes with a GUI that provides easy access to all reservations in the system, along with real-time information on room availability and rates. You can also switch between multiple views so you can quickly get the information you need.

The platform also comes with various features that organize front desk operations. Through Ezee Frontdesk, workflows such as allocating rooms to regular guests become smoother and more efficient. Check-in and check-out processes and other minor details like generating electronic card keys and confirming guest requests also become faster, improving the guest experience overall.

Of course, Ezee Frontdesk also comes with a booking engine and a channel manager to help hotel owners get more bookings. The platform’s booking engine makes it easier for guests to make bookings directly on your hotel website, while the channel manager helps hotel owners distribute availability information and rates to multiple third-party channels, including online travel agencies, Meta Search, and Global Distribution Systems.

18. StayNTouch

StayNTouch is a guest-focused hotel property management tool that provides ease of access and ease of operations. The platform offers various solutions to empower hotel managers and staff in providing improved customer service. These solutions include a property management system and a self-service kiosk for guests.

One major benefit of using StayNTouch is that it supports mobility for guests and front staff. Guests can check in or out using mobile devices, and hotel employees can serve guest needs wherever they are on the property. The platform also makes reservation management a breeze, as hotel staff can easily edit and create reservations when needed. Color-coding features on the interface also make it easier for front desk staff to get the information they need at a glance.

Another feature of StayNTouch is that it also streamlines check-in and check-out processes through a guest kiosk. This kiosk comes with a credit card reader and a key encoder so guests can complete the check-in process in under a minute. The platform also gives guests the option to go fully contactless through integrated digital keys and payments.

Lastly, the platform also comes with robust revenue management features. Through these features, you can manage inventory and revenue on the go, on any device. You can make instant rate adjustments, book rooms on an hourly basis, and apply hierarchy restrictions.

19. Kigo

Kigo is a vacation rental software and hotel management system designed to increase the visibility of properties and boost revenue. The platform combines various features such as messaging, business operations, client services, and channel marketing to help hotel owners and property owners become more successful.

For instance, one of the most important features of Kigo is that it streamlines online bookings and reservations. Through the platform, hotel owners can view all bookings and inquiries for their properties with just a few clicks. Kigo also lets users set up automated email responses, which ensure that inquiries get prompt responses. You can also personalize emails through customer data, which can help nurture loyalty as well.

Kigo also comes with a staff management dashboard that helps hotel owners streamline organizational operations. The dashboard helps managers organize staff schedules and view completed and unfinished tasks assigned to all staff members. Staff members can also easily access automatically schedule tasks and provide updates to managers through mobile devices.

Of course, Kigo also offers various features that help improve the guest experience. Through a built-in mobile portal, the platform lets you send greetings and welcome messages to guests and provide travel details and updates. You can also boost customer engagement through scheduled email and push notifications.

20. Streamline

Rounding out our list of the top 20 hotel management systems for 2022 is Streamline. Streamline is an all-in-one tool for efficiently managing vacation rentals and hotels. The platform offers a wide range of tools and features, including CRM and lead management, revenue management, housekeeping and maintenance, and a reservation center. Streamline also comes with features to help hotel owners to improve their properties’ online reputations.

Moreover, the platform offers various capabilities for keeping guests engaged. You can use the platform to send emails and text messages to guests post-check-out. In this way, you can also collect reviews and feedback on your property and the guest’s overall stay. You can also update guests on their upcoming information, send welcome messages, and upsell concierge services.

Streamline also comes with powerful features for revenue management. The platform makes it easier for users to adjust pricing and nightly minimums and set floor pricing. Users also get access to a wide range of business intelligence reports, which provide visibility into key metrics such as revenue performance, occupancy, rate history, and pacing.

Lastly, Streamline is available on by-quote, modular pricing. Pricing also depends on factors such as the number of rooms on the property and the modules included. Optional modules include revenue management starter tools and phone system features.

What is the best hotel management system?

There is no straightforward answer to this question since the best hotel management system for your business significantly depends on your business’ unique requirements. The good news is that most of the software products on this list are more or less evenly matched, offering common features for improving the efficiency of booking, front-desk operations, guest communications, and housekeeping. As a result, it’s difficult to go wrong in choosing any of the top-rated tools on this list. That said, you can test-drive the leader of the pack, Connecteam, through its free trial offer. Doing so should give you an idea of how fitting it is for your processes. Otherwise, you can select a couple more from this list of the best hotel management systems and do the same free demo route.

Still, it’s a good idea to closely study your business’ current needs and try to anticipate features you will need in the future. For instance, if you plan to integrate CRM into your hotel management workflows, it’s a good idea to choose a hotel management system with CRM and guest management features. You may also want to consider the extent to which a hotel management system can integrate with the tools you already use. In this way, you can choose a system that seamlessly fits into your hotel’s software ecosystem.

If you want to know what you can look forward to in terms of hotel management tech, check out our guide to hospitality trends for 2022/2023.

By Nestor Gilbert

Nestor Gilbert is a senior B2B and SaaS analyst and a core contributor at FinancesOnline for over 5 years. With his experience in software development and extensive knowledge of SaaS management, he writes mostly about emerging B2B technologies and their impact on the current business landscape. However, he also provides in-depth reviews on a wide range of software solutions to help businesses find suitable options for them. Through his work, he aims to help companies develop a more tech-forward approach to their operations and overcome their SaaS-related challenges.