Best Enterprise Communication Software in 2025

In order to increase productivity, businesses are increasingly turning to workplace communication software that integrates features like IM, phone systems, video chats, file sharing, and more. Often referred to as UCaaS (unified communications as a service) software, it acts as a central hub for company-wide communication and collaboration. The functions of many collaboration tools, such as voice over IP (VoIP), instant messaging (IM), video conferencing, and so on, are consolidated into a single, cloud-based service with the use of these technologies. Business-wide collaboration, information sharing, and speedy decision-making are all made possible with enterprise communication platforms, which integrate a wide range of features into a single, unified software application. Depending on the unique needs of a business, several UCaaS providers will interface with third-party call center software.

You should test out a few free trial plans or demos of the top and most widely used enterprise communication software. That way, you can test out the key functions and decide which enterprise communications platform is right for you before shelling out any cash. Our assessments of enterprise communication software recommend using the services with the highest SmartScore and Customer Satisfaction Rating: RingCentral, monday.com, Wrike, Glip, and iFax.

Enterprise communication software is a must-have for omnichannel businesses that recognize the importance of customer service to their bottom lines. The UCaaS service model is ideal for businesses that require a more powerful system to provide omnichannel communications across numerous locations, platforms, and channels, for both internal and external communications, all while minimizing the time and money spent on communication infrastructure. Enterprise communications software is an expensive investment. As such, organizations need to ensure that there is a need for such solutions. For example,

1. They work in highly dynamic settings where the number of employees and the volume of business communications must be adjusted regularly and unexpectedly.
2. Where utilizing the latest communications solutions is essential to staying competitive.
3. When digital solutions are essential to managing overall security without losing the agility and efficiency of operations.
4. Communications infrastructure is increasingly becoming expensive, affecting the company’s bottom line.
5. The company, along with its staff, partners, and customers, is increasingly becoming more mobile and distributed.

While enterprise communications systems were originally designed for large companies with hundreds or thousands of employees, customers, and vendors, developments in the SaaS business model allowed smaller and growing businesses to leverage the same tools. With more affordable pricing models and customizable features, SMBs can compete with larger businesses and utilize the same communication tools that they have, albeit modified for smaller operations. In addition to helping keep communication expenses in check, the low monthly fees associated with UCaaS deployment also reduce the need for an initial commitment of cash. Furthermore, the subscription-based pricing model of cloud services is great for SMBs whose markets are expanding or fluctuating.

Communication is the lifeblood of any large organization. Efficient and seamless engagement with customers, employees, and partners is needed, especially in an ever-changing market and competition. Just like any business solution, enterprise communications software comes in different forms. Based on our research, the top enterprise communications software in the market include:

1. RingCentral – An integrated cloud communications technology that streamlines company communication. RingCentral Office simplifies workplace communication by combining a cloud phone system, text-based messaging, and web conferencing channels into one cloud-hosted platform. Remote teams and distributed organizations will benefit greatly from this solution since it enables them to have video meetings and collaborate on projects with little overhead costs and maximum efficiency.
2. monday.com – Whether you’re all in the same room or spread out across the globe, you can take advantage of its many special features to improve your company’s productivity. Thanks to its unique approach to business solutions, its low-code platform may be used by businesses to build a wide range of bespoke applications. monday.com serves as a hub for all of your company’s primary means of communication, whether it be Zoom, Slack, or Microsoft Teams. More than 30 of your current go-to apps can be used in tandem with the platform.
3. Wrike – It is a top-tier piece of collaboration software and project management software, making it a powerful tool for any team. Wrike, which Citrix currently owns, was originally developed as a web-based platform for team communication, task management, and project management, and it continues to expand in these areas while also adding related functions. As a communication hub, Wrike’s comment box and @ mentions help facilitate discussion, while the app’s Stream displays recent activity.
4. Glip – Owned by RingCentral, Glip is a relatively unknown collaborative messaging tool that works well for users who need to conduct video calls and chat and share files. It’s simple and modern, perfect for professionals and teams on the go. The app also makes it easy to add anyone from internal or external contacts. On top of that, it connects with many of your existing business tools for a more seamless user experience.
5. iFax – With this robust hybrid fax solution that operates locally or in the cloud, you can send and receive faxes from your computer or mobile device. Without a physical fax machine, iFax allows users to send and receive faxes from any location. In addition to the eSignature tool and OCR scanner, many other document management features are available to users.

If you want to explore more solutions, you can check out our article on the top 15 communications solutions.

Unified Communications as a Service (UCaaS)

Unified communications as a service (UCaaS) is one of the most popular corporate communications software because it simplifies communication by delivering it via the cloud, giving businesses more flexibility in terms of how they allocate their resources and how much they are willing to spend. Utilizing UCaaS, your business can easily integrate its mobile voice, video, text message, and chat communication capabilities. This service is hosted in the cloud, and businesses pay a subscription fee to use it. Pricing for UCaaS may be “per user” or “per month,” depending on the licensing kinds and structures.

Internal Communications Platforms

Staff members should be able to readily communicate with one another and have access to necessary company resources without having to sift through piles of emails or papers. Software designed for internal communications can centralize your company’s announcements, news, and documents so that everyone is always up to speed. You can keep your distributed team connected and productive with tools like video conferencing, task management, and file sharing.

Contact Center Systems

Call center software is computerized technology used by businesses to process and manage incoming and outgoing telephone calls. In a nutshell, call center software handles operations, including directing calls, gathering data from callers, playing back recorded responses to frequently asked questions, and connecting customers to other contact methods. At a high level, contact center phone systems allow you to retrieve and push data from other systems, arrange call flows based on business rules, and gather data from callers. When a consumer phones your company, for instance, they will be prompted by your call center phone system to provide certain information.

Selecting the most effective workplace communication software for your company shouldn’t be a challenge but rather a catalyst for progress. A key part of the solution is figuring out which aspects of your teams’ communication tools are most important to them before investing heavily in them. Nevertheless, every mode of contact has its own quirks and advantages. The key is learning how to best make use of each tool’s unique strengths.

Dynamic Direct Messaging

Without a doubt, messaging is the most crucial component of every enterprise communication platform. Instant messaging and other forms of direct messaging allow you to have private conversations with your colleagues. You may reach out to the whole crew with group chat at once. It is crucial for companies to have access to email and the option to connect in real-time with their teams from their computers and mobile devices.

Video Conferencing

The next level of direct communication is possible when you can communicate with your remote team anywhere through video instead of text. Having face-to-face communication with employees and customers ensures better engagement. Video conferencing is essential to specific types of communication, like brainstorming, negotiations, and much more.

File Sharing

Sharing files instantaneously from a cloud storage service like Google Drive or Dropbox is a must if you want to work effectively with others. The most secure file-sharing communication solutions often include drag-and-drop support for a wide variety of file formats and previews before you commit to downloading. Many of the tools you’re thinking about should include a function that allows you to search for shared files or pin items to the top of a discussion on messenger, both of which are helpful productivity features.

VoIP or Softphone Interface

Softphone apps mimic traditional phone interfaces and may be used from a variety of devices so that clients won’t have to waste time dialing various extension numbers before getting through to the right person, regardless of where they happen to be physically located. With a softphone, employees who aren’t provided with a business cell phone have less reason to give up their personal numbers to customers. Because your softphone is administered through an app, you may customize settings such as call forwarding, call transfer, one-click dialing, and more on an individual, team, or enterprise level.

Integration With Business Tools

Switching between applications is inefficient if you are already an experienced communication and collaboration platform user. Choose a communication app that has robust integrations with your favorite applications, allowing you to get the most out of your current set of tools. Similarly, when emails and calendars are integrated, no one has to leave the conversation with a customer or a meeting to set up a follow-up or send a reminder.

There is a direct correlation between a company’s growth and the increase in its need for dependability and efficiency. The day when switching telecom carriers meant the workplace had to be closed is over. As cloud telephony has developed, it has allowed businesses to have constant and reliable business communications. In addition to sophisticated workflows and communications features, an enterprise-grade service provider offers a lot more. It streamlines onboarding, allows for easy customization, and helps keep employees busy.

1. Effective collaboration. There is a close relationship between effective communication and productivity. However, silos between employees and across different parts of an organization are a common problem. When people stop talking to one another, communication breaks down. The teams find themselves in an unexpected rivalry. An enterprise communications system reinforces the ties of communication. Users may collaborate with their team by showing their screen and receiving help (and links) in the accompanying chat.
2. Better customer experiences. Nowadays, customers anticipate a pleasant interaction with your company each and every time they contact you. Sadly, it is not always the case. CRMs can’t be integrated with simple messaging platforms. Important information that might significantly enhance your ability to serve your customers may be missing. In order to fully use your contact center’s potential, you may need to integrate UCaaS with it. Why? As soon as a customer service representative logs into his or her account, one is able to see crucial statistics. This helps agents be ready for any incoming calls and even personal meetings.
3. Deep operations and business analytics. Having all of an organization’s communications in one central location makes it simpler to monitor call logs. It may also include information from other systems, such as customer relationship management databases or help desk ticketing systems. Data dashboards are intuitive and easy to use for both technically proficient and less experienced end users. These allow all stakeholders to view critical insights without the technical know-how.
4. Support remote and hybrid workforce. Most businesses now use some kind of remote staffing due to the pandemic. On the other hand, legacy telecommunications systems were not intended for usage outside business settings. Therefore, many businesses now provide a combination of in-office and remote work arrangements for their staff. The ability to work remotely is a huge benefit of a good business communications system. In addition to reducing stress on IT departments, this feature also facilitates more social interaction and, ultimately, greater output.
5. Reduce the burden of IT teams. Over the last several years, the role of the contemporary IT department has grown substantially. To add a new form of communication to your already heavy workload might be stressful. The goal of utilizing enterprise communication tools for businesses is to make IT administration less complicated. The fact that it is hosted in the cloud makes remote administration possible. There are no cumbersome Powershell scripts or commands to learn or expensive infrastructure to maintain.

It may be challenging to stay up with the latest developments in enterprise communication trends. Business communication has evolved along with the changing times. We have become more interconnected than ever before because of the proliferation of telephones, cellular phones, and the Internet. Where is corporate communication headed, and how can lagging organizations get back on track?

Remote and Hybrid Work is the New Norm

We’re entering a post-COVID-19 era, but telecommuting isn’t going away. Executives and managers in the business world have made up their minds that remote work and cooperation through virtual means will continue to be an integral element of the way their companies operate. Now that more and more businesses are relying on virtual work arrangements (whether entirely remote or a combination of the two), it is imperative that we figure out how to prevent communication breakdowns in this setting. Therefore, managers are increasingly relying on online tools that allow them to expedite processes and keep lines of communication open even when they are physically separated from their teams. This is where cloud communication solutions come in.

Unified Channel for All Communications and Engagements

Have you ever worked in an office where individuals use a variety of methods to get in touch with one another, including a company chat app, email, phone, text message, and so on? Employees’ time and effort are drained as they try to keep track of several messages and conversations at once. Unifying enterprise communications in a collection of predetermined apps is one of the growing trends in strategic communication. This eliminates the need to switch between three separate communications programs. Therefore, it is becoming more common to find a variety of forms of communication, such as instant messaging and phone conversations, all on the same platform.

Like any business tool, utilizing enterprise communications software comes with risks and potential issues. Knowing these before you commit to a specific solution allows you to vet various platforms and prepare in case they happen.

Vendor Security Issues

Not all providers have secure data centers with redundancies in place for both power and data. Some companies choose to decrease expenditures by shifting the financial risks associated with inferior data center quality onto their consumers. Not only might this place your company in violation of HIPAA, PCI, SOX, or other regulations in the event of an equipment failure or natural catastrophe, but it also poses a threat to business continuity. Sometimes, UCaaS providers aren’t really hosting anything themselves; rather, they’re just reselling services from another provider’s data center, which may or may not provide sufficient protection.

Problems With User Access Control

A vendor who can assist you in meeting the security standards of your organization’s information security policy and applicable regulations may be necessary. Rules may be required to ensure that only authorized users have access to communications tools, and these policies should take into account the user’s device, location, and credentials. With the correct security measures in place, your provider should be able to help you comply with regulations and decrease risks.

Poor Data and App Integrations

In order to improve data visibility and efficiency, many businesses are making the switch to corporate communications tools. But what if your company’s project management tool doesn’t play well with your vendor’s platform? You either have to compel your team to switch programs, invest in a pricey bespoke integration, or keep using incompatible software and hardware. Simply said, there is no simple option. Smoothly implementing your new communication system and ensuring the happiness of your consumers after you go live will depend on your understanding of how it will interface with your applications. Some of the best platform options already have connections set up with common business products like Google Drive, Salesforce, and many more.

Working from home is becoming more and more common. Thanks to developments in communication and team collaboration software, businesses are now able to hire the most qualified candidates regardless of where they live. When there are problems with internal communication, productivity and employee engagement suffer. For this reason, it is crucial from a performance management perspective to make sure that regular, real-time communication between remote workers and managers is easy and uncomplicated.

1. Track goals and manage productivity. A regularly scheduled discussion with remote workers would do wonders for keeping tabs on both short-term and long-term objectives. Employees may update their superiors on the status of their tasks and discuss any obstacles they’re encountering. The worker may need to reevaluate and adjust their objectives. This flexibility may be achieved via regular conversations, allowing workers to move forward with a revised, more achievable goal as soon as possible.
2. Enhance employee engagement. Keeping the lines of communication open is a crucial step in establishing mutual trust between employees and superiors. It’s also important for getting and keeping employees invested in their work. When compared to annual reviews, monthly discussions about performance are less awkward and include less pressure. Staff members are more likely to see their supervisor as a coach rather than an intimidating authority figure when they have regularly scheduled conversations with their superiors. Regardless of how your office is set up, having access to enterprise communications software will make communication a breeze.
3. Seamless socialization among employees. For others, working remotely might seem isolating and challenging. Only some types of people can function normally with little or no daily physical contact. In order to maintain morale and foster teamwork among your employees, it’s a good idea to establish procedures that will guarantee each team member stays in contact with his or her co-workers and superiors. The availability of instant messaging, video conferencing, and other forms of modern-day workplace communication encourages and enables workers to make socializing a regular part of their workday.