Communications Software Systems: List of 15 Market Leaders

coIn today’s digitized business environment, real-time communication has become essential for success. Team members need to communicate effectively to coordinate and synchronize the tasks they perform. That is why companies, knowledge workers, service providers, online retailers etc. need a good quality communication app. Such a system can help users to work as a team, save time, and enhance business productivity. To help you select the right software, we have listed the top communication software services.

1. RingCentral – Our Score: 9.6/10

RingCentral won our Best Phone System Award for 2016

RingCentral won our Best Phone System Award for 2016

RingCentral is a popular cloud phone system that has been honored with our Best Communications Software Award for its useful features. Unlike conventional phone systems that take a lot of time to purchase and install, you can set up and manage RingCentral in minutes.

RingCentral offers a range of enterprise-level communication features including mobile apps, fax, voicemail, call handling, and texting. It seamlessly combines with your existing software apps and you can easily integrate it with popular applications such as the Microsoft suite, Salesforce, Google, Dropbox, Desk, and Zendesk. To utilize RingCentral, you don’t need to rely on technical support as it can be used easily even by less savvy users. The solution offers excellent video and audio conferencing features and the vendor offers affordable pricing packages. You can make use of the free demo to learn more about the main features.

2. 8×8 VoIP Phone Service – Our Score: 9.3/10

8×8 VoIP Phone Service offers plenty of useful features and benefits to business users. It is used by many top brands including Allstate, iCruise, Shutterstock, and McDonalds. 8×8 VoIP prices start at an affordable $19.99/month and you can easily transition to higher plans as your needs grow.

8×8 VoIP has become popular because it offers advanced features such as smartphone-managed web conferencing, call routing, automated answering, internet faxing, smartphone integration, and instant messaging. You can rely on the excellent customer support to get your issues resolved promptly. The service is ideal for small and medium-sized companies as it can be customized to suit the needs of companies with five to 5,000 employees.

3. Jive – Our Score: 9.1/10

Jive has been designed to respond to the communication and social collaboration requirements of companies of all sizes and in all industries. Businesses can use the app to achieve strategic alignment of teams and to enhance their communication to make collaboration more productive. The software manages to do this easily and effectively which is why it has earned a high place on our top 10 list.

Jive is packed with out-of-the-box capabilities that can enhance communication even in diverse teams. Its interface is simple and user-friendly, and you can customize everything from its appearance to complex reporting and analytics, introduce your business plans, and determine the course of action. The app offers great flexibility at an affordable rate as pricing starts at a low $5/month. You have the choice of deploying the app in the cloud or set up your own intranet to use it. Plus, you can include as many users as you need and follow updates using your mobile phone.

4. Slack – Our Score: 9.0/10

Slack offers a new level of instant messaging combining different communication channels in a single platform. It is a popular and highly rated app that helps users to communicate easily and to store their interaction data in a searchable and actionable database.

The vendor ensures that Slack is constantly developing. It was initially a basic chat app, but now it has grown to be an all-in-one business communication service that easily integrates with popular apps to make sharing easy. You can depend on numerous configurable synchronization features to ensure data runs smoothly and without delay. Plus, you can use native mobile apps to share and communicate on the go.

Key features include flexible and configurable notifications (both for the desktop and mobile phone apps), webhooks, and the open API which allows integration with your existing business apps, emoji support,  snippets, open communication channels, 1:1 private messaging and more.

5. Join.me – Our Score: 9.0/10

Join.me has been designed as a business collaboration application rather than a personal communication one. It is used by companies to organize and conduct online business meetings, presentations, and web conferences, and to enable employees to easily join a conversation.

Join.me is a product of LogMeIn and it has been designed to deliver a reliable base for your corporate information as it is empowered with share control and enterprise authentication. Security provisions are offered for all plans including the forever free package which covers 10 users and a range of VoIP capabilities. This means small companies can afford to include this robust tool in their suite of applications at no cost.

Similar to other systems in our list, Join.me is a cloud-hosted platform which means you don’t have to download or install software. The interface is appealing and user friendly, and you can customize it easily to make it more brand-appropriate. In fact, the personal background/URL customization and spontaneous nature make it a suitable app for artistic and creative companies.

6. Skype – Our Score: 9.0/10

Skype is a popular and widely used cloud-based and open source platform that is used by both small businesses and large corporations. It is a pioneering application that has become a preferred alternative to phone communication.

The best part is Skype is a free service. You can use it to hold online meetings for up to 250 people and encrypt your information at no cost. There are also paid packages including the Office 365 Business Essentials ($5.00), Online Plan ($5.50), and Office 365 Business Premium which include technical support, audio calling, IM, and HD videos. Some plans offer a 50 GB mailbox and office apps for mobile devices. To sum up, Skype is an affordable and easy to use service that you can consider for your individual or company’s communication needs.

7. ShoreTel Sky – Our Score: 8.90/10 

ShoreTel Sky is widely available around the world and priced on quote basis. It can be used by companies to bring their teams together. The app was launched as a basic cloud-hosted phone system and was later updated with features such as file sharing, IM conferencing, calling features, and automated attendant services. The system can be used for external communication as well as to deliver internal and private communication channels.

You can use use ShoreTel Sky to share files and for conferencing. The app can boost your service quality and boost customer satisfaction. The mobile features suite helps manager to remain connected with their desk phones at all times to ensure they don’t miss any calls. Plus, you can use the application for ERP and CRM purposes, which means it can also boost the quality of your business intelligence.

8. UberConference – Our Score: 8.9/10

UberConference is a product of San Francisco-based Switch Communications Inc. It was launched in May 2012 at an annual trade conference named TechCrunch Disrupt where it also received the best new product award. The app is a visual audio conferencing platform that allows the caller to see the avatar of other users on their desktop or mobile browser. Users need to note that UberConference is a conference calling app and not a video conferencing system.

Companies can use the app for efficient and productive conference calling. The platform can help reduce the costs spent by businesses on expensive conference calling systems and they can also use it to replace VoIP solutions.  Standout features of UberConference are the high-quality audio, the number of people who can take part in a conference, and easy integration with Google Drive, social media and other applications.

9. Google Hangouts – Our Score: 8.8/10

Google Hangouts is widely used by many users for personal purposes and this app can also be useful for business objectives. The system is suitable for small and medium-sized businesses and it offers a range of communication channels including voice, text messaging, and video conferencing for unlimited number of users.

Google Hangouts is beneficial to businesses because it generates business email addresses, integrates online documents, spreadsheets, and calendars, and enables you to create project sites easily. Storage is ample and you can neatly organize files in a searchable database from where you can export them in multiple formats. Plus, you get access to Google Vault for eDiscovery and it cover all of your files, chats, and emails. The best part is the app is very affordable with packages costing only $5 and $10.

10. HipChat – Our Score: 8.8/10

HipChat is an Atlassian product and it is an easy to use app that is priced at an affordable $2. The solution has been designed to allow users to chat safely and it stores data for further usage. Participants are not distracted like they would be in social networks.

HipChat offers sophisticated collaboration features such as notifications, file sharing, video conferencing, and screen sharing. Users can customize the app to fit their needs and make it brand-suitable. For these reasons, users have come to love HipChat and the app has become an established player in the communication software market.

Standout features of the system are its mobile connectivity, integrations, low price, and 256-bit SSL encryption security system. Another benefit is the app is fully searchable which reduces the chances of losing valuable data.

11. Viber – Our Score 8.7/10

Viber is a mobile messaging service that you can use to make phone calls and send text messages to other Viber users free of cost. This free VoIP and instant messaging app is compatible with a range of mobile operating systems. Apart from voice calls and chat, you can also use the solution to exchange audio, video, and images.

Viber is a helpful app for individuals and businesses who can make use of a functional messaging platform free of cost. Your staff members can call and message others via 3G or Wi-Fi. The system also offers charged international calls to unregistered mobile and landline numbers at cheap rates.

12. Phone.com – Our Score: 8.6/10

Phone.com is a top cloud-based phone company that offers effective communications solutions to entrepreneurs and small businesses. The firm provides US-based customer support to more than 25,000 clients across America.

Phone.com’s iPhone and Android apps allow users to manage numerous telephone numbers on their mobile phones, and separate their professional and personal profiles on the phone. The solution is a phone system and service combined in one. It is highly customizable and offers comprehensive analysis and reporting. The platform is used by many top brands like MouseFlow, SnapEngage, and ESPN.

13. ClickDesk – Our Score: 8.6/10

You can use ClickDesk to engage your potential customers and website visitors. It is an efficient and reliable combination of voice, helpdesk, video, and live chat solutions for your website.

More than 100,000 companies around the world use ClickDesk to drive sales and enhance customer support for their online business. You can use the tool to promptly answer your visitors’ queries utilizing the live chat feature from mobile or desktop, answer offline chats and support tickets easily with the system’s integrated helpdesk, offer in-browser video chat to provide a more personal experience to your customers, and enhance customer relationships using the social toolbar. In short, ClickDesk helps you provide an amazing user experience to your prospects.

14. Aircall – Our Score 8.5/10

Aircall is an ideal app for companies with virtual offices or remote teams located overseas. It offers phone numbers that your employees can use on any device. You will be able to attend your incoming calls even when you are working remotely or on the go.

Aircall enables companies to be closer to their customers, no matter where they are located. The phone support program helps small firms improve customer relationships by using local phone numbers in more than 30 countries.

Aircall provides professional phone support to businesses of all sizes. The software is ideal for customer support teams that have between five and 50 members. Many technology companies and businesses with international and remote operations use this solution.

15. Softros LAN Messenger

Softros LAN Messenger is a user-friendly LAN messaging platform that treats users to safe, secure and effective intra-office communication environment. Set-up and installation are fast and easy and you don’t have to have a server to run the software.

Softros LAN IM is integrated with a number of useful functionalities, including PC-to-PC messaging, group LAN chat rooms, broadcast messaging to instantly notify specific individuals or groups regarding an event. It also comes with a drag-and-drop file transfer capability for faster and more efficient exchange of files and folders between staff members.

All messages and files that are facilitated within the system are securely encrypted and will never go outside your local company network, ensuring that no unauthorized person will ever access your private correspondence as well as your critical information.

 

Category: B2B News

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