Does your business require you to have people, equipment, transactions, and services in the field? If your answer is yes, then what you need is any one of these field service management software that is vital for your business’ smooth and efficient operations. As this field service management statistics show, FSM tools will help you manage logistics, allocate resources, schedule work and many more.
We’ve gathered the latest field service management statistics to give you key insights on how you can do this. We’ll take a look at the field service management market size, industry projections, newest technologies being used, and other significant information regarding the FSM sector. With this field service management report, you’ll be aware of how your business fares in the current market situation and prepared for any advancements in the industry.
In the last few years, the field service industry has experienced robust growth with the increasing demand by field service organizations (FSO) for time- as well as cost-effective solutions. The field service management market growth is also buoyed by the need of companies to meet the demands of customers for the best service and thereby increase customer satisfaction. Companies are also looking to differentiate and personalize their services, reduce manpower costs, enhance employee productivity, and improve overall operational efficiency. Here are salient figures in our field service management market report.
Organizations experiencing growth using cloud FSM software
Organizations using an FSM software
Organizations still using manual methods for field service
Organizations using on-premise FSM solutions
Sources: fieldpoint, Salesforce, ServicePower, ServiceTitanDesigned by
Business processes today have been impacted by technology and field services management is no different. We’ll present to you some field service management software statistics to give you insights on how technology is being adopted and used by field service companies and how they are reaping returns. It is worth noting that the cloud field service management market is expected to outgrow the market for on-premise solutions as both SMBs and large enterprises are shifting their focus from IT processes to core service competencies like efficient scheduling and dispatching which can be handled by online FSM tools.
The field service workforce is being influenced by technology, BYOD, and competition. Technicians are looking for fast and capable tools as well as quick access to important information while in the field. Let’s take a look at some significant facts and figures.
Pre-visit review of service history%
Access to service manuals%
Access to knowledge base%
Visibility of spare parts inventory%
Source: Click SoftwareDesigned by
The future of FSM will be dominated by existing and emerging technologies foremost of which is IoT-driven predictive maintenance which will make troubleshooting connected devices a whole lot easier for technicians at less cost for the company. Advancements in AI will result in smart scheduling and planning as well as speedy dispatching of technicians based on their location, availability, and skills set. AI will also be instrumental in improving the first-time resolution and fix rates, contributing to top company goals of providing customer satisfaction and increased revenues. Here’s a look at the future of FSM.
From the facts and figures, we can see how field service is closely linked to customer satisfaction. And technology through FSM software is at the forefront of delivering fast and efficient field service by automating service scheduling, streamlining workflows, and enabling instant access by technicians to client service history and other required information.
Technology is also being utilized through AR/VR and IoT to further speed up servicing even without the technician physically present on site. Technology that you can bring with you is further being leverage through mobile FSM solutions for any time, anywhere data access, connection with the head office, and collaboration with supervisors and technicians.
If you are a small company trying to grow your HVAC, home repair, delivery, contracting or similar line of business, you need to be on top of administrative and operational matters. You can go for field service management solutions for small businesses to help you get a handle on the numerous tasks and activities you wouldn’t otherwise be able to manage without this type of software.
We hoped you picked valuable insights with our field service management market report and FSM statistics. Knowing what’s going on and coming up in the industry will strengthen your business today and prepare it for the challenges ahead.
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