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What is IT Asset Management Software?

IT asset management software is a type of inventory monitoring software that is designed for the needs of IT managers. It can track from one to millions of pieces of hard and soft technology assets. Plus, the platform can integrate seamlessly with your service desk, networks, and servers to help you troubleshoot issues efficiently. Most IT asset management software solutions are created for inventory oversight and can track an enterprise’s entire networking inventory and technology services. Advanced programs can automate these and other processes, enable tighter information management and asset control required for reporting and service desk resolution, and integrate with other IT requirements such as client management. Start by checking our leader ServiceNow Asset Management, and other recommended solutions in this category.

IT Asset Management Software

Top 12 Most Popular IT Asset Management Software

Salesforce Service Cloud reviews
1.
Salesforce Service Cloud

Our Score 9.6

User Satisfaction 97%

Cloud-hosted customer service platform for faster, smarter customer support. Read Reviews

Freshservice reviews
2.
Freshservice

Our Score 9.4

User Satisfaction 97%

Freshservice is the winner of our Best Customer Service Software Award for 2016. It allows IT admins to effectively track and manage the assets owned by their organizations. Read Reviews

SysAid reviews
3.
SysAid

Our Score 9.0

User Satisfaction 98%

SysAid is the winner of our Expert's Choice Award. It is a feature rich, easily configurable and highly scalable help desk solution targeted at large businesses. Read Reviews

ManageEngine ServiceDesk reviews
4.
ManageEngine ServiceDesk

Our Score 8.7

User Satisfaction 100%

ManageEngine ServiceDesk is an integrated help desk solution offering asset and project management built on the ITIL framework. Read Reviews

ServiceNow Asset Management reviews
5.
ServiceNow Asset Management

Our Score 9.7

User Satisfaction 95%

An innovative tool that helps businesses in tracking assets and their configurations. Read Reviews

Infor EAM reviews
6.
Infor EAM

Our Score 9.6

User Satisfaction 99%

A scalable, dynamic, and highly configurable enterprise asset management software solution that helps various industries maintain the safety, availability, and performance of their equipment, machinery, and other assets, improve compliance to standards and regulations, and reduce operational and maintenance costs. Read Reviews

Lansweeper reviews
7.
Lansweeper

Our Score 9.4

User Satisfaction 93%

A scalable and flexible network inventory and IT asset management software that provides companies and IT professionals with the capability to scan computers and devices on their network without the need for deploying agents, automatically perform software inventory and license auditing, organize all their helpdesk communications in one place, and generate rich knowledge base articles and content. Read Reviews

BelManage reviews
8.
BelManage

Our Score 9.3

User Satisfaction 100%

A cloud-based IT asset management software that enables resource supervision from a single database and Intranet server. Read Reviews

Dude Solutions reviews
9.
Dude Solutions

Our Score 9.0

User Satisfaction 50%

An innovative and market-leading operations management solution the automates and streamlines the workflows of IT teams and technicians from government organizations and educational institutions; allowing them to strategically and intelligently track their IT assets, prove the value of their work, and generate data-driven decisions. Read Reviews

Samanage reviews
10.
Samanage

Our Score 8.9

User Satisfaction 98%

Samanage is the winner of our 2017 Supreme Software Award. It is a cloud-based IT service desk and asset management service that helps you to keep a tighter tab on things. Read Reviews

ChangeGear reviews
11.
ChangeGear

Our Score 8.0

User Satisfaction 100%

A fully-integrated, enterprise-level IT service management (ITSM) platform designed by SunView Software Inc for IT organizations of all sizes. Read Reviews

Asset Track reviews
12.
Asset Track

Our Score 8.6

User Satisfaction 95%

A simple, robust, and innovative asset tracking solution used by various companies and businesses to easily manage and monitor the location and condition of all of their fixed and IT assets, equipment, and tools; print asset tags or labels and scan embedded barcodes or RFID, calculate asset depreciation values, and keep detailed maintenance records. Read Reviews

How To Choose The Best IT Asset Management Software

A quality IT asset management (ITAM) software solution can help you to track your company’s IT inventory and troubleshoot service desk issues efficiently, among other tasks. There are numerous good ITAM platforms out there. So how do you do educated comparisons to find the best IT asset management software tool for your needs? To make your task easy, we have prepared this buyer’s guide that details the main features and factors that mark out the best IT asset management software from the average.

Get to know each product with free trial

A great way to start your quest would be sign up for the free trial or demo of leading ITAM tools. Top IT asset management software providers offer this facility to help you test drive their application’s features, do a general comparison with other programs, and select an apt one for your needs. You can start by checking out whether the following solutions offer a free trial: FreshserviceMiradore Management SuiteManageEngine ServiceDeskJIRA Service Desk, and Agiloft. These platforms have received commendable ratings and rankings in our detailed IT asset management software reviews.

Targeted Businesses

  • Internal purchaser. Enterprises that manage their own IT unit need a solution to protect their server usage, VoIP, and networking from malware. These companies can utilize a low-cost or free option such as Spiceworks.
  • Customer-focused purchaser. Enterprises that offer outsourced IT services need a solution that can delegate assets to clients and integrate with accounting and billing. The platform should also be able to integrate with customers’ systems. Good options are NetSuite Online, Zendesk, and Samanage.
  • Enterprise suite purchaser. These are businesses such as telecommunications companies that lease, loan, or mange hardware for a high number of clients. These enterprises support their clients using a service desk, therefore the ITAM software should be able to seamlessly integrate with the help desk platform. Two recommended products are Power2Assets for Sage SalesLogix and FrontRange.

What are Examples of IT Asset Management Software?

  1. Freshservice: A leading cloud-based customer support solution that enables businesses to offer top notch customer support. It presents plug-and-play ITIL that is in compliance with best practices and you don’t expensive consultations to implement it. Key features include CMDB, asset discovery, knowledge base, and powerful ticketing system. Other capabilities are release management, change management, problem management, incident management, and vendor management.
  2. Miradore Management Suite: A reliable product that IT units can utilize to manage and optimize their hardware and software assets. The solution helps them in proactive maintenance to facilitate instant remote support and enhanced business security. Main features include endpoint backup, patch management, software/configuration deployment, operating system deployment, software asset management, and hardware asset management.
  3. ManageEngine ServiceDesk: A top IT asset management solution that offers unique and useful capabilities. It combines your help desk assets and requests to empower you to easily manage your clients’ requirements and make your performance more efficient. You can utilize it to reduce the time needed to resolve IT service requests. The vendor provides both on premise and cloud deployment options.
  4. JIRA Service Desk: A full-featured service desk solution that IT teams can use to provide end-to-end customer services. It offers out-of-the-box as well as customizable templates for ITIL-certified service request, change, problem, and incident management. Machine learning enables smart self-service that enables your employees to use a customizable portal to find answers to customer queries. This software is ideal for agile virtual teams as it is designed to enhance collaboration.
  5. Agiloft: This platform provides control as well as agility to your task workflows and business processes. You can use it to improve efficiency, communication, and performance across your enterprise’s teams. Agiloft’s configurable and versatile framework allows you to automate and manage your operations effortlessly. In fact, it can automate even complex processes that other vendors find difficult to achieve.

Types of IT Asset Management Software

IT asset management software tools are typically used for hardware and software asset management:

  • Hardware asset management involves managing the components of computers and networks from purchase to disposal. The main business practices include request and approval, procurement handling, life cycle handling, redeployment, and disposal handling.
  • Software asset management focuses on software assets such as versions, licenses, and installed endpoints.

Key Features of IT Asset Management Software

  • Hardware monitoring. Displays the status of linked hardware including info on its uptime and downtime. This feature helps you to track the status and health of your company’s servers and enables you to avoid sudden malfunctions.
  • Support ticketing. Helps you to resolve customer queries, find solutions to issues, track resolution speed etc. This feature is offered by larger ITAM solutions.
  • License management. Helps businesses use the software more effectively after they buy the licenses. These licenses typically have limitations on the number of concurrent users and permitted installations.
  • Device discovery. This feature saves effort and time by scanning your firm’s networks for connected devices. After they are discovered, the devices are automatically included in the inventory management module.
  • Inventory management. A core feature of ITAM software. It’s a centralized database that displays vital data on IT assets to the company management.

Benefits of IT Asset Management Software

  • Control expenses. In many companies IT budgets are getting stretched which makes it essential to consider methods to reduce costs. ITAM software can help you with this as it enables you to understand how and where your software is being used. It assists you to proactively utilize your software licenses, defer new buys, and reclaim and reallocate existing licenses for unused software.
  • Avoid penalties. A software compliance audit can cause damage if you are not properly prepared. ITAM software helps you to stay on top of your licensing needs as you can track the renewal dates of the software solutions you use.
  • Improve efficiency. Many companies end up paying for things they don’t use.  ITAM software enables you to understand how your hardware and software are being utilized by your staff members. You can thus save money and also save the planet as you can get reports on energy usage costs and identify opportunities to reduce your company’s carbon footprint.
  • Enhance security. ITAM software assists you to manage software and hardware risks. Software risks include compliance and you can also identify issues with info access and permissions, and allow access to data to only authorized employees. Plus, ITAM software helps to avoid hardware problems as you can identify issues with software computability, dispose hardware properly, and understand the complete picture of your company’s IT assets.
  • Proper use of knowledge. ITAM software helps you to make software purchases based on sound knowledge. You can track how your company utilizes software solutions over time, empowering you to make purchase decisions based on solid strategy as well as operational need.

Latest Trends

Integration of asset tracking with service desk. A recent study reveals that IT analysts spend about 17 minutes on average on a support call. 42% of this time is used to find out the location and configuration of the customer’s product. Therefore, ITAM software vendors such as Web+Center and SysAid are offering solutions that integrate asset tracking with service desk. This single system maintains relevant data on customer assets and provides it to analysts on all service calls. Thus, this integrated platform helps to save time and money, and boosts customer satisfaction.

Free software. Software-as-a-Service (SaaS) has become an important sector and companies looking to break into this arena are adopting strategies such as offering free IT asset management software products. They support their free offerings with ads or “pro” upgrades. These solutions are usually of good quality and are a great option for smaller firms that operate on limited budgets.

Potential Issues

Lack of order. Many small companies lack a good asset inventory. As a result, they miss vital info on who owns what assets, what exists on your network and where, etc. A quality ITAM software help can help to avoid management disarray as it can empower you to manage your asset info in an organized manner.

Changing IT equipment scenarios. IT equipment such as hardware and licensed software have expiry dates. Hardware can become dysfunctional over time, or you need to replace your existing system and tools with an improved and upgraded version after some time. A good ITAM software product can help you to track changes required in asset equipment and assignment, and thus manage your IT assets more efficiently.

List of IT Asset Management Software Companies

Updated

Selected products (0)

1.
ServiceNow Asset Management

Our Score 9.7

User Satisfaction 95%

An innovative tool that helps businesses in tracking assets and their configurations. Read Reviews

  • Pricing: By quote
  • Devices Supported: Windows, Mac, Web-based
  • Pricing Model: Quote-based
  • Customer Types: Small Business, Large Enterprises, Medium Business
  • Deployment: Cloud Hosted

2.
Salesforce Service Cloud

Our Score 9.6

User Satisfaction 97%

Cloud-hosted customer service platform for faster, smarter customer support. Read Reviews

  • Pricing: $25
  • Devices Supported: Windows, Linux, Android, iPhone/iPad, Mac, Web-based
  • Pricing Model: Annual Subscription
  • Customer Types: Small Business, Large Enterprises, Medium Business
  • Deployment: Cloud Hosted

3.
Infor EAM

Our Score 9.6

User Satisfaction 99%

A scalable, dynamic, and highly configurable enterprise asset management software solution that helps various industries maintain the safety, availability, and performance of their equipment, machinery, and other assets, improve compliance to standards and regulations, and reduce operational and maintenance costs. Read Reviews

  • Pricing: By quote
  • Devices Supported: Windows, Linux, Android, iPhone/iPad, Mac, Web-based
  • Pricing Model: Quote-based
  • Customer Types: Small Business, Large Enterprises, Medium Business
  • Deployment: Cloud Hosted, On Premise, Open API

4.
Freshservice

Our Score 9.4

User Satisfaction 97%

Freshservice is the winner of our Best Customer Service Software Award for 2016. It allows IT admins to effectively track and manage the assets owned by their organizations. Read Reviews

  • Pricing: free
  • Devices Supported: Windows, Linux, Android, iPhone/iPad, Mac, Web-based
  • Pricing Model: Free, Annual Subscription
  • Customer Types: Small Business, Large Enterprises, Medium Business, Freelancers
  • Deployment: Cloud Hosted

5.
Lansweeper

Our Score 9.4

User Satisfaction 93%

A scalable and flexible network inventory and IT asset management software that provides companies and IT professionals with the capability to scan computers and devices on their network without the need for deploying agents, automatically perform software inventory and license auditing, organize all their helpdesk communications in one place, and generate rich knowledge base articles and content. Read Reviews

  • Pricing: $495
  • Devices Supported: Windows, Mac, Web-based
  • Pricing Model: Free, Annual Subscription, Quote-based
  • Customer Types: Small Business, Large Enterprises, Medium Business
  • Deployment: Cloud Hosted, Open API

6.
BelManage

Our Score 9.3

User Satisfaction 100%

A cloud-based IT asset management software that enables resource supervision from a single database and Intranet server. Read Reviews

  • Pricing: $24
  • Devices Supported: Windows, Mac, Web-based
  • Pricing Model: Annual Subscription, Quote-based
  • Customer Types: Small Business, Large Enterprises, Medium Business
  • Deployment: Cloud Hosted, On Premise

7.
SysAid

Our Score 9.0

User Satisfaction 98%

SysAid is the winner of our Expert's Choice Award. It is a feature rich, easily configurable and highly scalable help desk solution targeted at large businesses. Read Reviews

  • Pricing: by quote
  • Devices Supported: Windows, Linux, Android, iPhone/iPad, Mac, Web-based
  • Pricing Model: Quote-based
  • Customer Types: Large Enterprises, Medium Business
  • Deployment: Cloud Hosted, On Premise

8.
Dude Solutions

Our Score 9.0

User Satisfaction 50%

An innovative and market-leading operations management solution the automates and streamlines the workflows of IT teams and technicians from government organizations and educational institutions; allowing them to strategically and intelligently track their IT assets, prove the value of their work, and generate data-driven decisions. Read Reviews

  • Pricing: By quote
  • Devices Supported: Windows, Linux, Android, iPhone/iPad, Mac, Web-based
  • Pricing Model: Quote-based
  • Customer Types: Small Business, Large Enterprises, Medium Business
  • Deployment: Cloud Hosted, Open API

9.
Samanage

Our Score 8.9

User Satisfaction 98%

Samanage is the winner of our 2017 Supreme Software Award. It is a cloud-based IT service desk and asset management service that helps you to keep a tighter tab on things. Read Reviews

  • Pricing: by quote
  • Devices Supported: Windows, Linux, Android, iPhone/iPad, Mac, Web-based
  • Pricing Model: Monthly payment, Quote-based
  • Customer Types: Small Business, Large Enterprises, Medium Business
  • Deployment: Cloud Hosted

10.
PeopleSoft

Our Score 8.9

User Satisfaction 99%

PeopleSoft is a software solution that allows you to create a global collection of HR data and improve your business procedures. Read Reviews

  • Pricing: By quote
  • Devices Supported: Windows, Mac, Web-based
  • Pricing Model: Quote-based
  • Customer Types: Small Business, Large Enterprises, Medium Business
  • Deployment: Cloud Hosted

Our Score Read More

Our website uses our innovative SmartScore™ method to test all the products in the IT Asset Management Software category so that we can help you get the best possible application. It includes the following metrics: individual modules, collaboration capabilities, custom elements, integration, intuitiveness, help & support, security, support for mobile devices, ratings in media. At the moment, ServiceNow Asset Management is the leader in this category and our experts are really satisfied with it. After detailed testing it had the best results among its competitors and we strongly suggest that you include it as one of the alternatives for your business.

User Satisfaction Read More

A summary of overall user satisfaction with the software in our IT Asset Management Software category evaluated with our unique algorythm that finds client reviews, comments and opinions across a broad set of social media sites to help you make an educated investment choice.

95%

97%

99%

97%

93%

100%

98%

50%

98%

99%

Pricing Read More

Every vendor in the IT Asset Management Software category will provide a different group of pricing packages for its product and each package will include a unique set of tools. Below we list the general pricing for the most affordable package available for each product. Keep in mind that advanced features may cost extra.

By quote

$25

By quote

free

$495

$24

by quote

By quote

by quote

By quote

Devices Supported Read More

An analysis of what type of devices and operating systems are supported by all B2B services in the IT Asset Management Software category, including mobile platforms and web-based solutions.

Windows

Android

iPhone/iPad

Mac

Web-based

Laguages Supported Read More

Find out which languages and countries are supported by the top B2B apps in the IT Asset Management Software category, including spftware intended for international markets and prepared for multi-cultural teams of employees.

Pricing Model Read More

Learn which pricing plans are supported by the vendors in the IT Asset Management Software category to see which one matches your business preferences and budget best. Be aware that specific services can offer free or freemium accounts for you to test first.

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

Customer Types Read More

An overview of which types of companies a specific B2B software in the IT Asset Management Software category is designed for, from small businesses and non-profits to big enterprises.

Small Business

Large Enterprises

Medium Business

Freelancers

Deployment Read More

A summary of what kinds of software deployement are offered by each B2B vendor in the IT Asset Management Software category. Even though most of modern SaaS services are cloud-hosted certain services may offer an on-site deployment model too.

Cloud Hosted

On Premise

Open API

Post by Alex Hillsberg