IT asset management software is a type of inventory monitoring software that is designed for the needs of IT managers. It can track from one to millions of pieces of hard and soft technology assets. Plus, the platform can integrate seamlessly with your service desk, networks, and servers to help you troubleshoot issues efficiently. Most IT asset management software solutions are created for inventory oversight and can track an enterprise’s entire networking inventory and technology services. Show moreAdvanced programs can automate these and other processes, enable tighter information management and asset control required for reporting and service desk resolution, and integrate with other IT requirements such as client management. Start by checking our leader Freshservice, and other recommended solutions in this category.Show less
In order to devise this ranking of best IT Asset Management Software we have analyzed 76 leading apps currently present on the market, comparing their features, ease of implementation, customer support, offered integrations with other systems as well as mobile support using our exclusive SmartScoreTM rating system. This list has been prepared by Nestor Gilbert, our SaaS authority responsible for the IT Asset Management Software category.
CloudRank™ system is a unique algorithm that our research team uses to evaluate IT Asset Management Software solutions in a detailed and accurate way. The Spring 2022 edition of the ranking was prepared by Nestor Gilbert, our leading expert in the field of IT Asset Management Software, who has authored 1380+ product reviews in this category. The goal of CloudRank™ is to present an unbiased, multi-layered perspective on IT Asset Management Software, considering a wide range of metrics and factors, and educating potential customers about both opportunities and challenges associated with each piece of software.
In order to achieve full objectivity the position in our CloudRank™ is based on:
We’ve calculated a score for each product based on the average experience shared by our users in their product reviews and arranged the list in three tiers. You can see the methodology below on how the calculations were made.
Regardless of their tier, all products included in our CloudRank™ are popular, quality products considered top-performers by our team of experts. Make sure you read a more detailed review of each solution to find one that will work best for your specific needs and budget.
Show lessMARKET POSITION
A score between 1 and 10 based on popularity and market reach of each product.
TOTAL score
A score between 1 and 10 based on the average of our Expert Score and User Score.
Market Position
A score between 1 and 10 based on popularity and market reach of each product.
Total Score
A score between 1 and 10 based on the average of our Expert Score and User Score.
CloudRank™ tier
Based on product's total score.
Rising Star
Contender
Front Runners
Here is a list of all 25 IT Asset Management Software solutions evaluated with our CloudRank™ analysis. We have compared their features, user satisfaction, market presence and other key factors in an in-depth analysis you can find below:
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Our report covered 25 most popular products from the IT Asset Management Software category. We’ve analyzed their features, performance, integration, customer support, pricing, and several other key buying factors and combined it with feedback from user reviews to come up with the current list of best solutions:
Retaining the top spot for this year’s CloudRank for IT Asset Management Software category, ServiceNow Asset Management is primarily an automated IT asset inventory tracker. It provides better asset visibility into inventory; compiling it into a comprehensive portfolio of asset data for a single source of truth and better-informed monitoring and procurement decisions. ServiceNow AssetManagement reduces costs with its automated lifecycle processes minimizing wasted resources and associated costs of human error and repetitive tasks.
Mobile app users provide useful not only for remote IT teams but end-users. AssetManagement works on iOS and Android apps; reduces manual data entry errors with barcode scans in receiving purchase orders. The Mobile MyAssets allow users to request and view assets they are assigned as well as file incident reports for that asset. Other essential features in ServiceNow’s AssetManagement solution are full contract management capabilities and asset governance control for tighter enforcement of policy, contract, and regulatory requirements.
ServiceNow provides digital solutions to improve workflow and unlock productivity. Digitizing IT workflows has helped clients in the government, healthcare, MSPs, and financial service industries reduce costs and mitigate risks in asset lifecycle management. Finastra, Deloitte, and Malaysia Airlines are some of ServiceNow’s customer success stories.
Most users of IT Asset Management Software solutions confirm that in most cases these tools allow them to reach the following business goals:
The Spring 2022 version of the report includes a total of 25 IT Asset Management Software products that were compared and analyzed by our team. We selected them based on the following factors:
The pandemic shifted attitudes to remote work setups; 88% of organizations worldwide have encouraged or required their employees to work from home because of COVID19. The benefits of remote work are numerous but it also has brought security, business continuity, and IT asset management issues to light. Ad hoc ITAM solutions were able to secure endpoints and other remote hardware assets so employees can safely log into networks, work, and sustain revenue. Despite these safeguards, organizations were vulnerable to hacks, leaks, and information theft. More mature IT asset management processes and secure tracking policies are needed to ensure business continuity is sustained and sensitive data will not be threatened or leaked.
Flexera State of ITAM 2021Maturity level of IT asset management/software asset management teams
Snitch software is Piracy Detection and Reporting Security Software (PDRSS). It tracks and informs vendors when unlicensed software is used along with the IP address. PDRSS is installed by software developers to track incorrect or malicious use of their software. A focus on contract compliance and ensuring licenses are current and accounted for should be the focus of IT asset managers. IT asset management needs to increase audit rates to avoid potential lawsuits and disputes from vendors. Lawsuits over incorrect or pirated software use will be financially damaging as software vendors do not see organization size; mom-and-pop to SMBs and enterprise are all vulnerable to fines and legal liabilities.
Optimizing software use to save money Complexity of vendor use rights Improving maturity of SAM practice Lack of SAM resources SAM not seen as strategic Time/money reponding to audits Flexera State of ITAM 2021Software asset management (SAM) challenges
Optimizing software use to save money: 81
Complexity of vendor use rights: 78
Improving maturity of SAM practice: 78
Lack of SAM resources: 73
SAM not seen as strategic: 64
Time/money reponding to audits: 61
Getting rid of IT assets at the end of its lifecycle is part of IT asset disposition. In pre-pandemic times, internal processes dealt with the issue from a central location. It is something that can be replicated with remote workers. An innovative fix to address the concern is disposal box programs where end-users request packaging boxes from vendors who ship the box to the user’s location. The user then packs up and ships the assets that need to be disposed of and mails them back to the vendor. The process has security holes, especially a lack of custody chain, that opens organizations to asset theft and data breaches. Alternatives to disposal box programs are needed particularly in the time of pandemic-related work from home setups to ensure end-to-end chain-of-custody and best disposal practices are implemented for transparency and security.
A quality IT asset management (ITAM) software solution can help you to track your company’s IT inventory and troubleshoot service desk issues efficiently, among other tasks. There are numerous good IT asset management tools out there. So how do you do educated comparisons to find the best IT asset tool for your needs? To make your task easy, we have prepared this buyer’s guide that details the main features and factors that mark out the best IT asset management software from the average.
A great way to start your quest would be to sign up for the free trial or demo of leading ITAM tools. Top IT asset management software providers offer this facility to help you test drive their application’s features, do a general comparison with other programs, and select an apt one for your needs. You can start by checking out whether the following solutions offer a free trial: Freshservice, Miradore Management Suite, ManageEngine ServiceDesk, JIRA Service Desk, and Agiloft. These platforms have received commendable ratings and rankings in our detailed IT asset management software reviews.
IT asset management tools are typically used for hardware and software asset management:
Integration of asset tracking with service desk. A recent study reveals that IT analysts spend about 17 minutes on average on a support call. 42% of this time is used to find out the location and configuration of the customer’s product. Therefore, ITAM software vendors such as Web+Center and SysAid are offering solutions that integrate asset tracking with service desk. This single system maintains relevant data on customer assets and provides it to analysts on all service calls. Thus, this integrated platform helps to save time and money, and boosts customer satisfaction.
Free software. Software-as-a-Service (SaaS) has become an important sector and companies looking to break into this arena are adopting strategies such as offering free IT asset management software products. They support their free offerings with ads or “pro” upgrades. These solutions are usually of good quality and are a great option for smaller firms that operate on limited budgets.
Artificial Intelligence. AI and machine learning-based analysis will continue to advance. Potential capabilities are broad and may include scene detection (determining the time of day), location analysis (identifying IT asset and GPS locations), hardware detection, etc.
Expanding Compliance. Many indications suggest that IT asset management will go on to see rising growing regulatory control, especially in relation to investor protection and systemic risk, which may include costs and leverage.
Lack of order. Many small companies lack a good asset inventory. As a result, they miss vital info on who owns what assets, what exists on your network and where, etc. A quality ITAM software help can help to avoid management disarray as it can empower you to manage your asset info in an organized manner.
Changing IT equipment scenarios. IT equipment such as hardware and licensed software have expiry dates. Hardware can become dysfunctional over time, or you need to replace your existing system and tools with an improved and upgraded version after some time. A good ITAM software product can help you to track changes required in asset equipment and assignment, and thus manage your IT assets more efficiently.
Before deciding which IT asset management solution should you use for your business, here are the key factors to consider:
Select the right IT asset management platform for your business by diligently comparing features, pricing schemes, potential time savings of having your IT asset data in a single location. Once you’ve determined which solution offers the best fit for your specific requirements, you can then make the final decision.
These are the three most common pricing models of ITAM software. Each is provided with an estimated cost (based on the prevailing market prices).
1. Pay-Per-User. The cost depends on the number of employees who will be using the ITAM software. Generally, the more individual users, the higher the cost. However, there are some vendors that offer discounted rates for volume users within a company.
On average, rates can be as low as $9 per user per month or as much as $99 per user per month, depending on the software or plan you’ve availed.
2. Pay-Per-Node. An emerging pricing model, pay-per-node involves users paying rates based on the estimated number of nodes (network devices with an IP address) that must be managed within a business.
On average, rates start at $69 for a maximum of 25 nodes (or $2.8 per node) up to $2,490 for an unlimited number of nodes. Rates may differ between Windows and Mac users.
3. Tiered Model. Pricing for this model is based on the number of features and tools or customized plans or subscription packages offered by the vendor. The more features, the higher the tiered cost will be.
Rates can start as low as $25 per month (or $300 per year) for SMBs. Pricing for large enterprises can reach up to $3,000 per month (or $36,000 annually).
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Disaster recovery and security are two important factors that need to be considered by SaaS buyers when analyzing potential vendors.
Many SaaS vendors do not have a disaster recovery site. Therefore, ask the following questions to your shortlisted providers: How do you test your disaster recovery procedures? What is your recovery time? How often do you test? Do you have dispersed infrastructure; are your main site and your disaster recovery site positioned in different geographical locations?
You need to be aware that many SaaS providers do not use enterprise-grade infrastructure to install SaaS apps. Many solutions have multiple providers. For example, there may be a firewall provider, an Internet provider, and a few others too in the mix. If a concern rears up, there is a lot of finger-pointing. This problem is common with on-premise IT systems. The solution is to decrease the number of vendors so that there is accountability to ensure they take responsibility about performance.
Ask the potential SaaS vendors the following queries about security: Is your organization SAS70 compliant? What security measures are used at your facilities? What security audits and guidelines does your company follow? Who manages access and identity management, web application firewalls, log file management, and network connectivity?
Needless to say, take your time to research thoroughly and get the answers to the above questions before you invest in an appropriate SaaS solution.
The best IT asset management software is monday.com. This intuitive ITAM solution makes maintenance and overall management of your IT assets effortless yet effective.
With monday.com, business users can make efficient asset management easy and dependable enough to produce the best results. It is also designed to provide visibility of all IT assets, enabling managers to remain in control throughout an asset’s lifecycle.
Among its many benefits, this multi-function ITAM platform facilitates work order management automation, streamline maintenance request follow up, and ensure optimized asset utilization. What’s more, its customizable boards are easy to personalize according to your preferences.
The most common benefits of IT asset management software are:
Enhanced efficiency. ITAM software enables you to make any appropriate adjustments in your resource utilization practices for optimized results.
Proper use of knowledge. Knowing the essential details of your overall asset usage empowers you and your team to further enhance your operations.
Expense control. This software allows you to clearly understand exactly how your software and hardware are being used.
Enhance security. Risk management and access control are among the security features that ITAM software provides. This feature also covers the protection of hardware assets.
Compliance. This solution provides the management of IT hardware and software licensing to ensure timely and proper compliance.
Here are the key features of IT asset management software:
Device discovery. This automatically scans for connected work terminals and other devices which are then incorporated in the ITAM’s inventory management system.
Inventory management. An essential function of ITAM solutions, this provides a centralized database module for handling enterprise IT resources.
Asset security. This involves the protection of both hardware and software IT resources. A good specific function is the management of access and use of IT assets to ensure their integrity and safety from unauthorized use and users.
Support ticketing. Provides the needed organization and efficiency in managing and solving customer (user) issues of IT assets.
Cost/ROI. Helps enterprise users ensure that their IT investments are within the established budgets and other financial schedules. It also helps track relevant additional expenses.
License management. Allows businesses to be on top of their software subscriptions and license contracts.
Hardware monitoring. This allows efficient tracking of the health and status of your IT hardware assets, enabling, for instance, proactive action versus server malfunctions or desktop downtimes.
The top three IT asset management software that scored high among experts and business users in the ease-of-use category are:
Atera. This user-friendly remote IT asset monitoring and management platform is a popular choice mainly among IT managed services firms and other IT professionals. It offers users a smart solution that consolidates all IT asset management tasks and processes, including a wide range of support capabilities like reporting and analytics.
SysAid. This is an easy-to-use, comprehensive IT asset management powered by a built-in help desk solution for higher ITAM efficiency. SysAid provides all the basic and complex asset management requirements that most businesses of any size need, including a smart inventory management system.
ManageEngine ServiceDesk. This is a simple yet robust all-in-one IT asset management and help desk platform. Among its many features, it provides users with a 360-degree view of all IT issues within a business network, thereby allowing increased asset management efficiency.
Here are the top free IT asset management solutions in the market:
Freshservice. This free ITAM is a popular choice among businesses across industries, especially startups and SMBs. It offers robust IT resource risk monitoring. It provides plug-and-play ITIL that conforms with the industry’s best practices.
Jira Service Desk. This is a widely-used free, feature-packed open-source solution for IT asset management with an integrated service desk functionality. Its extensive features can be further expanded through the Atlassian Marketplace.
Lansweeper. This is a free, highly-flexible IT asset and network inventory management solution. Whether you’re using Mac, Linux, or Windows workstations and servers, you can easily execute automatic device and application discovery and tracking.
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