vtenext Pricing Packages: What’s Included in Its Quote-Based Plan?

vtenext is an open-source, end-to-end CRM software that combines marketing, sales, post-sales, and customer services functionalities with business process management. The platform is trusted by over 1,000 companies, managing their customer service relations and daily operations in one single location. This is why it was granted our Expert’s Choice Award, Supreme Software Award, and Great User Experience Award for 2020. Using vtenext, you can keep track of processes in your company and quickly see areas where you can further optimize and improve.

In this article, we’ll discuss vtenext pricing around a quote-based plan, focusing on the key functionalities that you can choose from when you decide to create a custom package. In this way, you can have all the information you need to decide which features you’ll need as well as whether or not this platform is the right fit for your company.

It used to be that CRM software was primarily used to store data on customers. But as business processes became more complex and interdependent, CRM needed to go beyond providing customer insights. This is where business process management solutions step in. Merging CRM and BPM functionalities offer advantages that are all designed to ultimately help your business processes run smoothly.

For example, integrating CRM functions with BPM makes it possible for different departments to easily share and access customer data. This means that cross-functional collaboration is also possible and employees or team members can always share updates, product costs, or customer feedback in real-time.

Having these at your disposal, you can only improve customer experience in the long run. With an integrated CRM and BPM, your employees have the tools to share information, access uniform data, and be able to provide consistent support to customers. In return, customers receive solutions on time, which not only improves their experience but also your brand’s image in the market.

Overview of vtenext

vtenext is a unique software that combines CRM features with a Business Process Management and Notation (BPMN) engine. With this platform, users can manage customer data across various channels. Different departments such as sales, marketing, and accounting can also use the platform to exchange information among team members, monitor and approve tasks, and find ways to optimize existing processes.

Designed as an all-in-one solution, vtenext offers your team a more efficient way to deliver an excellent customer experience. Features such as lead management make it easier to organize customer information in one place and draw insights from them to formulate marketing strategies or activities for specific purposes.

Aside from CRM features, vtenext’s BPM capabilities allow service process automation. These are the many tasks involving different departments that can be automated to achieve increased efficiency in your business. You can, for example, connect IoT-enabled machines and equipment being used by your customers with vtenext. Service automation automates the many tasks involved in the maintenance and repair of these machines and equipment, including the ability to set up risk and performance indicators.

Furthermore, since vtenext has an open-source architecture, you can configure and extend its modules and functionalities based on what your business operations need. For instance, you can add modules that are not included in the core modules of the CRM system.

Also, vtenext allows you to easily and comprehensively design process workflows. You can indicate, for instance, the objective of the process and the various tasks required to complete each step, the logic and rules needed to execute the task, and other information such as people, technologies, and applications involved in the processes.

What’s Included in vtenext’s Quote-Based Pricing Plan?

vtenext pricing provides a very flexible quote-based plan inclusive of the marketing, sales, post-sales, customer service, and project management features that the platform has to offer. Whether you are a small company with only 10 employees or an enterprise with several departments collaborating on different projects or processes, you can have the most cost-effective plan for your requirements.

Marketing & GDPR Processes

vtenext includes features designed to streamline your Marketing & GDPR processes. You get access to powerful marketing tools for generating leads, scheduling campaigns, creating and sending customized communications for targeted audiences, and identifying the most profitable channels for your company. All these things with the assurance that you are able to comply with GDPR.

To effectively manage leads, you can create a single database of customer profiles from various contact channels then assign them to a particular salesperson or account manager. With BPM capabilities, you can add automated onboarding systems and other automated processes that can increase conversion possibilities.

You can also collect customer data with confidence knowing that the platform has full compliance with the GDPR.  You can create automated systems that are capable of independently managing consent statements and keeping track of each master record.

Get access to powerful marketing tools to effectively manage leads and customer data following GDPR regulation.

Sales Processes

Sales processes in vtenext become more organized and coordinated so you don’t miss out on any sales opportunity. You can track the interaction of your salespeople with customers—whether mails, appointments, or calls have been made. Automated alerts and calendars make it easy to plan activities and follow up leads to increase your chances of closing deals and gaining repeat clients.

Another helpful feature is automated reports. Detailed reports can help you see which areas of your sales processes need to be optimized. You can also have an overview of the most profitable customers and check the state of your sales budget.

Moreover, since vtenext is equipped with a BPMN engine, information on contacts and sales updates are stored and updated in one place. Your sales team, marketing, and other relevant departments can collaborate and access customer information and sales updates they need to accomplish their tasks.

Automated sales processes make sure you don’t miss sale opportunities.

Customer Service Processes

Being able to provide timely and accurate customer support is crucial to uplifting customer experience, according to current trends in customer service. vtenext’s omnichannel capabilities allow you to qualify, onboard, and manage customer requests efficiently from multiple sources. This can significantly increase customer satisfaction, which will ultimately benefit your business.

You can create automated workflows for routing customer concerns to the appropriate employee or department. Your agents get access to pertinent customer details and have a complete overview of each customer’s request history. As a result, they are able to deliver faster customer support with the right context.

Furthermore, vtenext’s CRM platform can help you identify any bottlenecks or hold-ups in your customer services processes and automate low value-added activities; thus freeing up your agents to focus on higher-value tasks.

vtenext lets you use Kanban boards and other project management systems alongside workflow automation to manage customer requests efficiently.

360-Degree View of Company Processes

With vtenext’s BPMN engine, you can connect all your business processes to achieve a smooth and streamlined system. From help desk management to procurement, finance, and IT maintenance or assistance requests, company internal processes can be completed in a single, secure platform following clear workflows.

For example, if you are in the logistics business, vtenext can help you remove internal barriers to your operations by connecting areas, such as your warehouse and administration. Automated workflows can trigger all areas connected to ordering and return procedures, making your operations run more smoothly.

Integrated company processes are also a must if you are handling IT service requests from different departments within your company. vtenext can automatically categorize, sort, and assign IT service requests in real-time. IT support can monitor the different stages of the request from submission to resolution.

Connect all your business processes to achieve one smooth and streamlined system

vtenext: Digitize Your CRM Processes

If you are looking for a solution that can address CRM and business operation issues, vtenext is an excellent choice. vtenext is a fully loaded CRM software equipped with a BPMN engine that can digitize your CRM processes and integrate all the different areas and functions in your business. Using its marketing and sales tools and automation features, you can successfully eliminate difficult-to-manage workflows, slow and unsystematic ticket resolution, and poor productivity due to departments working in silos.

vtenext pricing makes it possible for both small companies and large organizations to get the best value out of their money. If you think vtenext might just be the CRM software you are looking for, it’s best to give it a try by signing up for the 30-day free trial that the vendor offers. You will be able to access all the powerful features of the platform before talking to their representative about a customized plan.

Of course, before you roll out your campaigns, we highly recommend that you first learn more about what a CRM process is and what strategies you can leverage for your business model.

By Louie Andre

B2B & SaaS market analyst and senior writer for FinancesOnline. He is most interested in project management solutions, believing all businesses are a work in progress. From pitch deck to exit strategy, he is no stranger to project business hiccups and essentials. He has been involved in a few internet startups including a digital route planner for a triple A affiliate. His advice to vendors and users alike? "Think of benefits, not features."