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Jenny Chang

Senior writer at FinancesOnline who writes about a wide range of SaaS and B2B products, including trends and issues on e-commerce, accounting and customer service software. She’s also covered a wide range of topics in business, science, and technology for websites in the U.S., Australia and Singapore, keeping tabs on edge tech like 3D printed health monitoring tattoos and SpaceX’s exploration plans.

Articles published by Jenny Chang:

8 Amazon Trends for 2020/2021: Top Forecasts & A Look into What’s Next
Category: B2B News

8 Amazon Trends for 2020/2021: Top Forecasts & A Look into What’s Next

There is nothing bigger in ecommerce than Amazon today. One shake and the whole world feels the repercussion. If you’re active selling online, keeping up with Amazon trends is not an option: it’s downright compulsory. It doesn’t matter if you do marketing, retail or music. Bezos has his fingers in so many pies. What Amazon […]
Pros & Cons of Verified Reviews: Analysis of a Top Feedback & Reviews Management Software
Category: B2B News

Pros & Cons of Verified Reviews: Analysis of a Top Feedback & Reviews Management Software

What are the pros and cons of Verified Reviews? The pros and cons of Verified Reviews are built around the application’s ability to collate feedback from your customers and/or clients while boosting your visibility to prospective ones. It has flexible plans, including a free trial, depending on your company’s needs. It’s cloud-based, so you can […]
78 Hiring Statistics You Must Read: 2020 Data Analysis & Market Share
Category: B2B News

78 Hiring Statistics You Must Read: 2020 Data Analysis & Market Share

The future of recruitment and hiring may be rosy after all. Candidate hiring continues to evolve. Changes to the process are now focused on making job hunting much easier. Hiring statistics show that new tech will bring about changes in candidate recruitment. New talent acquisition methods will influence the way candidates decide about accepting jobs. […]
10 Latest Logo Trends & Forecasts for 2020/2021 You Should Be Thinking About
Category: B2B News

10 Latest Logo Trends & Forecasts for 2020/2021 You Should Be Thinking About

Logo transition can be as drastic as Newton sitting under an apple tree to just an apple fruit with a bite. That is a true story by the way, based on Apple Inc. Brands themselves are changing so it’s not surprising that logo trends follow suit. Pretty much any company that has lasted for 10 […]
Agile vs. Scrum Difference Explained: When to Use Each Methodology
Category: B2B News

Agile vs. Scrum Difference Explained: When to Use Each Methodology

What is the difference between scrum and agile? The difference between scrum and agile methodology is that all scrum processes are agile, but agile isn’t always scrum. In project management, agile is a methodology that prioritizes flexibility and freedom in building a product. Scrum is a type of agile implementation, which focuses on breaking down […]
10 IoT Trends for 2020/2021: Latest Predictions According To Experts
Category: B2B News

10 IoT Trends for 2020/2021: Latest Predictions According To Experts

The Internet of Things (IoT) debuted as a much-hyped futuristic technology. It is now a reality that has become both a social and technological wonder. The latest IoT trends can attest to this fact. It is now used with data analytics software and artificial intelligence. These integrations help businesses improve processes, boost earnings and reduce […]
10 Future Ecommerce Trends & Forecasts for 2020/2021 – A Look Into What’s Next
Category: B2B News

10 Future Ecommerce Trends & Forecasts for 2020/2021 – A Look Into What’s Next

The ecommerce train has undergone great changes since the first online stores set up shop back in the 90s. The most notable of all ecommerce trends to date is the rate at which the sector has been growing. Today, ecommerce is valued at around $2 trillion. Never before has retail been as profitable as it […]
Guide to Great Social Media Customer Service (+ tips and examples)
Category: B2B News

Guide to Great Social Media Customer Service (+ tips and examples)

Patience used to be a virtue. Now, it’s just a memory of a not-so-distant past. We now live in a world where people want everything done quickly. When people need something, they want it ASAP. As the pace of change further accelerates, people’s tolerance to wait tends to drop as well. Just like in customer service, almost […]
Direct Mail Marketing Guide: Strategy, Cost, Examples & Why It Still Works
Category: B2B News

Direct Mail Marketing Guide: Strategy, Cost, Examples & Why It Still Works

For entrepreneurs, the promise of new marketing technologies is tempting as they prove effective in connecting with the right audiences in a much quicker fashion. But for romantics, the traditional mail still has some advantages over modern tools. Let’s face it, some of us still find writing letters more intimate as it harbors the human […]
9 Latest Customer Support Trends & Predictions for 2020/2021 and Beyond
Category: B2B News

9 Latest Customer Support Trends & Predictions for 2020/2021 and Beyond

You need to up your customer support game and you need to do it now. Consumers’ expectations of customer service have reached new heights. This resulted in organizations to either heeding the call or risk business failure. Consumers have also been putting greater stock in customer service. And as we all know, customer service has […]
Pros & Cons of Condo Control Central: Analysis of a Property Management Software
Category: B2B News

Pros & Cons of Condo Control Central: Analysis of a Property Management Software

What are the pros and cons of Condo Control Central? The pros and cons of Condo Control Central revolve around its communication features, calendaring, filing system, and security, among others. The system offers property owners and managers a way to effectively communicate with residents and manage their day-to-day operations. Used to its maximum potential, the […]
60 Relevant Analytics Statistics: 2020 Market Share Analysis &  Data
Category: B2B News

60 Relevant Analytics Statistics: 2020 Market Share Analysis & Data

Analytics has changed the business landscape in many ways, providing organizations actionable insights that yield positive results. Largely for this reason, more companies have been adopting data analytics and data visualization software. A quick look at analytics statistics verifies this fact. These days, most businesses rely on data analysis for uncovering customer data and boosting […]
61 Logo Statistics You Can’t Ignore: 2020 Data Analysis & Market Share
Category: B2B News

61 Logo Statistics You Can’t Ignore: 2020 Data Analysis & Market Share

A business logo is more than just an assembly of symbols, letters, shapes, and colors. It’s not simply a graphic and/or typographic mark that identifies your organization. As this selection of logo statistics shows, logos will always have the same storied existence as the organizations they represent.  The brand identity of a business that typically […]
51 Supply Chain Statistics You Must Know: 2020 Market Share Analysis & Data
Category: B2B News

51 Supply Chain Statistics You Must Know: 2020 Market Share Analysis & Data

Supply chain management has surely evolved throughout the years. For instance, the role of supply chains in promoting productivity has increased in significance as modern business operations become more fast-paced. Moreover, with the advent of automation, AI, and data analytics, supply chain processes are now more streamlined than ever. With all these changes, you might […]
How to Provide Great Online Customer Service: 10 Best Practices
Category: B2B News

How to Provide Great Online Customer Service: 10 Best Practices

How to provide great customer service? Providing great customer service means meeting and surpassing customer expectations. It entails consistently undertaking a number of best practices. These include being an expert on products your company sells, having a deep knowledge of your clients, providing a personalized touch, always keeping your word, and earmarking adequate resources for […]
Pros & Cons of Cova: Analysis of a Leading POS Software
Category: B2B News

Pros & Cons of Cova: Analysis of a Leading POS Software

What are the pros and cons of Cova? The pros and cons of Cova software lie in its compliant-driven POS system specific to cannabis retail businesses. It provides inventory and customer management, an offline mode, and traceability integrations. It is still not operating in every state, however, though the vendor is actively working on that. […]
Good Email Click-Through Rate in 2020: How to Maximize CTR for Your Campaigns
Category: B2B News

Good Email Click-Through Rate in 2020: How to Maximize CTR for Your Campaigns

What is a good click-through rate for email? A good click-through rate for email can range from 1% to nearly 5%, based on the industry. On average, it’s good to anticipate a click-through rate of 2.5%—although it’s better to aim for around 4% if that is achievable in your industry. Email is still king. With […]
60 Graphic Design Statistics You Can’t Ignore: 2020 Industry Data & Analysis
Category: B2B News

60 Graphic Design Statistics You Can’t Ignore: 2020 Industry Data & Analysis

From corporate branding and promotional items to web design and print production, there is always an element of graphic design in virtually every business aspect. As such, graphic design is an imperative skill for advertisers, designers, and business owners alike. In fact, graphic design statistics have revealed that this creative art is increasingly becoming an […]
Pros & Cons of X-Cart: Analysis of a Shopping Cart Software
Category: B2B News

Pros & Cons of X-Cart: Analysis of a Shopping Cart Software

What are the pros and cons of X-Cart? The pros and cons of X-Cart are its product and order management features, high-level of customizability, and mobile responsiveness. It’s also an open-source solution although you’d need a certain degree of coding knowledge to fully take advantage of it. It has an intelligent search engine and stunning […]
43 Key A/B Testing Statistics: 2020 Data, Challenges & Benefits Analysis
Category: B2B News

43 Key A/B Testing Statistics: 2020 Data, Challenges & Benefits Analysis

Luck may play a huge role in business success. However, as an entrepreneur, you know that you have to make the most out of the cards you’re dealt. This is why you need to use processes like A/B testing to minimize the risks of any decision that you may make. However, this method has its […]
10 Benefits of Event Apps For Conferences & Shows
Category: B2B News

10 Benefits of Event Apps For Conferences & Shows

What is the best event app? The best event app is EventMobi, given its ability to cover the entire lifecycle of an event. It is designed to keep your attendees and guests engaged using technologies like digital signature and online registration. The app is also known for providing attendees with the best experience, which helps […]
Is HubSpot Worth the Money?
Category: B2B News

Is HubSpot Worth the Money?

Is HubSpot worth the money? Yes, HubSpot is worth the money, taking into account all the features and benefits that the platform offers. This CRM, sales, and marketing suite gives users all the tools they need to manage customer communication, boost sales, and improve marketing. It is small-business-friendly, with its CRM and sales software being […]
110 Key Streaming Statistics You Must Know: 2020 Data Analysis & Market Share
Category: B2B News

110 Key Streaming Statistics You Must Know: 2020 Data Analysis & Market Share

Fast connectivity, technological advancement, and proliferation of mobile devices have made streaming easily accessible. As streaming statistics show, there is an explosion of adoption rates and a rapid increase in use cases. Streaming, like video conferencing software, can help you drop your corporate veil using human-to-human interactions. Besides, it can empower your audience to engage […]
Pros & Cons of Patriot Software Full Service Payroll
Category: B2B News

Pros & Cons of Patriot Software Full Service Payroll

What are the pros and cons of Patriot Software? The pros and cons of Patriot Software Full Service Payroll include the ease of setting it up, its ability to consolidate payroll processing and its small business-friendly pricing. On the other hand, some users might take exception about the vendor’s lack of full mobile app, though […]
Pros and Cons of Everflow: Analysis of an Affiliate Marketing Software
Category: B2B News

Pros and Cons of Everflow: Analysis of an Affiliate Marketing Software

What are the pros and cons of Everflow? The pros and cons of Everflow revolve around its powerful affiliate marketing features. The system offers companies of any size and type capabilities like analytics, automation, and monitoring that are sure to boost their affiliate marketing efforts. However, the app has a bit of a learning curve, […]
60 Significant YouTube Statistics in 2020: Demographics & Market Share
Category: B2B News

60 Significant YouTube Statistics in 2020: Demographics & Market Share

Since YouTube was bought for $1.65 billion by Google in 2006, it became a household name seemingly overnight. This is to a degree that when you don’t know how to do something you either Google it or find out more about it on YouTube. Statistically, this is a fact as YouTube became the second most-visited […]
Pros & Cons of Zoom: Analysis of a Video Conferencing Software
Category: B2B News

Pros & Cons of Zoom: Analysis of a Video Conferencing Software

What are the pros and cons of Zoom? The pros and cons of Zoom revolve around its ability to streamline enterprise communication and deliver the same, consistent experience for all use cases. Its ease of use, high-quality video, and crisp audio are its strong points. However, Zoom could be demanding for some computer builds. Lag-free […]
26 Professional Service Automation Statistics You Must Read: 2020 Data Analysis & Market Share
Category: B2B News

26 Professional Service Automation Statistics You Must Read: 2020 Data Analysis & Market Share

The inherent customer-focused nature of the professional service industry has induced significant changes and innovations within the entire space. As professional service automation statistics have shown, the industry is changing, and fast. Notably, there are rapid technology developments, changing employee needs, and emerging client demands. Consequently, there is an increasing urge for professional service firms […]
Pros & Cons of EPAY Systems: Analysis of a Web-Based HR Software
Category: B2B News

Pros & Cons of EPAY Systems: Analysis of a Web-Based HR Software

What are the pros and cons of EPAY Systems? The pros and cons of EPAY Systems revolve around the different requirements of your HR department. It offers extensive mobile-ready HCM features that can streamline all HR processes from recruitment to payroll. Moreover, it comes with comprehensive workforce management tools. The only problem is that its […]
45 Customer Reviews Statistics You Must Learn: 2020 Market Share Analysis & Data
Category: B2B News

45 Customer Reviews Statistics You Must Learn: 2020 Market Share Analysis & Data

User reviews are barometers of how your business is faring with customers and the general public. They allow you to directly respond to customers, either to thank them for their loyalty or address their concerns. Should you need proof to convince others (or yourself) of the importance of customer reviews, here are 45 compelling reasons. […]
83 Key Generation Z Statistics, Characteristics & Facts You Should Know
Category: B2B News

83 Key Generation Z Statistics, Characteristics & Facts You Should Know

With their diverse ideals and different lifestyles, Millennials present new challenges and opportunities to all industries. Considering what they bring, it is best to consult Generation Z statistics to meet their shifting demands and expectations. But before we do, let’s define what  Generation Z is. Pew Research Center defines Generation Z as individuals born between […]
Pros & Cons of CloudTalk: Analysis of a Leading Business Phone System
Category: B2B News

Pros & Cons of CloudTalk: Analysis of a Leading Business Phone System

What are the pros and cons of CloudTalk? The pros and cons of CloudTalk center around user adoption, scalability and pricing. It is easy to set up and use. You can start with a small business plan and scale to enterprise features later. And pricing is on a per-user basis, so you only get to […]
52 Crucial Inbound Marketing Statistics: 2020 Market Share Analysis & Data
Category: B2B News

52 Crucial Inbound Marketing Statistics: 2020 Market Share Analysis & Data

To make your company stand out from the competition, it is crucial that you leverage inbound marketing strategies. These would include search engine optimization, content creation, social media management, email marketing, and the like. However, as new technologies and other modern influences shift the behavior of customers, you might be wondering how you can maximize […]
How Visual Project Management Software Helps Track Task Progress
Category: B2B News

How Visual Project Management Software Helps Track Task Progress

How does visual PM software help track task progress? Visual project management software helps track task progress by presenting tasks and workflows in visualized forms. Tasks are presented as colors, symbols or charts so they can easily be viewed by the team leader and the project team. This makes for faster adoption, better collaboration, and […]
Is monday.com Top Choice for Intuitive Visual Project Management?
Category: B2B News

Is monday.com Top Choice for Intuitive Visual Project Management?

Is monday.com the top choice for intuitive visual project management? monday.com is definitely one of the top intuitive visual project management tools, considering its numerous features that transform project information into easy-to-understand visuals. The software’s support for collaboration also enhances the benefits from visualizations by providing a central communication hub that keeps all project team […]
Top Features of monday.com Easy Project Management Software
Category: B2B News

Top Features of monday.com Easy Project Management Software

What are the top features of monday.com? The top features of monday.com are: monitoring, managing and tracking of workloads. It allows for easy communication, collaboration, and data visualization. It does all of these by keeping features that are people-centric by design. Great project management tools not only automate routines and processes but they also help […]
82 Compelling Productivity Statistics: 2020 Challenges & Engagement Data Analysis
Category: B2B News

82 Compelling Productivity Statistics: 2020 Challenges & Engagement Data Analysis

Employee productivity is the predominant attribute of successful organizations. Essentially, it’s a vital operational metric that steals a match on all the others. In fact, productivity statistics have shown that maintaining high workplace productivity levels can spell the difference between a thriving organization and one that is far from impressive. To be precise, workforce productivity […]
Who Is Using monday.com for Project Management?
Category: B2B News

Who Is Using monday.com for Project Management?

Who is using monday.com for project management? monday.com is used by companies of all sizes across different industries. These organizations use this project management software in different ways but share the same goals of improving productivity, organization, and collaboration. Users include manufacturers, software developers, and familiar brands such as Wix, Discovery and Pioneer Studios. Project […]
75 Social Media Statistics You Can’t Ignore: 2020 Data Analysis & Market Share
Category: B2B News

75 Social Media Statistics You Can’t Ignore: 2020 Data Analysis & Market Share

People collectively spent an astonishing total of over 1.2 billion years on the internet for the whole of 2019. And much of that time was spent on social media. It’s high time for businesses to do the same. This also means closely monitoring social media statistics. As more and more people are expected to join […]
55 Notable Machine Learning Statistics: 2020 Market Share & Data Analysis
Category: B2B News

55 Notable Machine Learning Statistics: 2020 Market Share & Data Analysis

Many view machine learning as synonymous with artificial intelligence. In reality, machine learning is but a subset of AI, making the latter perform tasks faster and more intelligently by providing it with learning capabilities. These benefits make machine learning a key component of AI, a fact that will be affirmed by the latest machine learning […]