One of the typical problems with sales is the abundance of disparate data. Campaign feedback, customer conversations, lead profiles, performance indicators of sales reps and other important customer data reside in different databases and devices. Without a proper view of such data, you’re missing out on potential opportunities and glossing over weak points and bottlenecks in your sales process.
Like any good CRM, HubSpot captures all essential data in an organized way, which helps in nurturing leads and ultimately improving your conversion rate. In general, it consolidates sales and marketing data to help you see a clearer picture of your critical metrics such as sales cycle, lead velocity, lead quality, close rates, and customer profiles.
Two standout qualities are what make HubSpot CRM different from similar apps: it’s free and it’s simple. In our breakdown of HubSpot CRM free features, you’ll find out how the tools can improve your sales team’s productivity and efficiency despite being offered at no cost. This tool can actually help your business grow, especially since research indicates that CRM tools can boost sales by 29% and productivity by 34%.
As for simplicity, HubSpot CRM is the kind of tool that you can understand, set up, and start using in a matter of minutes. The UI is clean and designed around a sales rep’s typical daily busywork: entering contacts, associating them with deals, plotting them on a sales pipeline, calculating their value … except that now, these are automated with rules.
Source: IBM CRM Studies
Unlike complex CRMs like Salesforce and Microsoft Dynamics, which are technology-driven and the reason why a CRM can be problematic with impatient sales reps, HubSpot CRM is problem-solution oriented, addressing the common pain points of sales reps and teams.
If you don’t have a CRM system in place yet, getting HubSpot CRM is a good start. It’s primarily intended for sales reps and SMBs looking for efficiency in their sales processes.
Or, if you’re underutilizing a complex platform, HubSpot can get your CRM going. In fact, HubSpot CRM doesn’t aim to dislodge Salesforce from the top spot; rather, it’s well designed to complement it. Salesforce has rich enterprise functionality, deep analytics, case management, and reporting, but they’re geared towards the sales manager or director of large sales departments. HubSpot CRM, on the other hand, wants to assist sales reps and teams to improve their productivity.
In many cases, small and medium-sized businesses will find in HubSpot all the CRM tools they’ll need. While HubSpot is not the only free CRM software that you can find out there, it’s by far the best one, so we recommend you start your journey with the tool and then compare it to other alternatives.
Detailed HubSpot CRM Review
Detailed HubSpot CRM Review
As mentioned above, all HubSpot CRM features are available for free, and they consist of five major sections:
Plus a bunch of sales tools. Here’s a breakdown of each group of features:
It’s a collection of reports that lets you track prospect interactions and deals in one location for quick visibility. The free app gives you basic reports for deal forecast showing:
The free dashboard can be spruced up with add-ons for a fee, which allows up to 200 dashboards, access to a custom builder, leaderboards, funnel analytics, detailed forecasts, and engagement rates.
This section allows you to sort customer and lead details from over a hundred fields. You can view contacts in a way that is meaningful to your sales team. The fields range from sales stage to deal ownership, demographics, social media, activity, email information, and analytics history. As if that’s not enough, you get to add your own fields by creating properties.
HubSpot CRM allows you to enjoy up to one million contacts with no expiration date for free. But as we mentioned earlier if you’re also using HubSpot Marketing, you may be charged with $100 per month for each additional batch of 1,000 contacts you import to CRM. That’s because the contacts you add in the CRM are synced with HubSpot Marketing, so you’re actually paying for the Marketing tool. The CRM stays free.
Do you need HubSpot Marketing? Yes, if you want to accelerate inbound lead cycle and automate much of your marketing process. It will drive sales-qualified leads to your CRM so you can jumpstart your sales cycle. You can read our detailed review of HubSpot Marketing to learn more about the features it offers.
But you’re also good to go with HubSpot CRM alone given that you already have substantial leads in the pipeline and you can consider moving to HubSpot Marketing later down the line.
This section acts in the same manner as Contacts, but instead of a person’s name, it lists the company name. Similar to Contacts, when you click on an item, it opens to an interface showing all relevant details about it. Apart from the basic contact information, you’ll see an activity stream, emails, calls, tasks, notes, schedule, deals, and related contacts. Using Contacts and Companies means your sales rep can see all related data in one place and perform next-step actions like sending an email or making a call straight out of the same interface.
This is where you view deals across a visual pipeline. You can add stages and define the terminology and configure a pipeline that best reflects your prospects’ buyer journey. One of the most useful features of Deals is configuring the closing probability with a slider. This makes calculating the conversion rate per stage a simple task, which is one of the requirements should you want to increase profits by reverse engineering your revenue goals.
You can also sort deals via a variety of filters including name, owner, amount and stage, and get the intel for your next step. Likewise, you can view this section by table or board layout.
This section puts in one place all tasks and their associated records like deals, contact details, and activities. HubSpot CRM lets you categorize tasks in seven ways:
You can also view tasks depending on where they are on the sales pipeline by simply clicking the board layout. This is practical and helps product and sales reps take action, for instance, seeing a task near to the last stage as placing a follow-up call.
HubSpot CRM also comes with loads of free sales tools you’ll find in HubSpot Sales, one of the best sales software for businesses today. When you use the CRM app, you’ll be actually using some of these Sales features as well:
Using HubSpot CRM will make your sales team function with more coordination, insights, and transparency. In general, this app will help you with:
HubSpot CRM free features are impressive; for these features, the software occupies the top spot of our 20 best CRM solutions today. Creating a free account if very easy and straightforward. The first step is to sign up for a HubSpot CRM free app and you’ll be ready to start improving your team’s work in just a few minutes.
After downloading the app, you can set up the CRM and import your leads and contacts. You can also start configuring the sales stages to your workflows. Gather around your sales team and explain the HubSpot features so everyone is on the same page. The next step is to use it for a month and see how your sales team has improved.
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