Best Free Social Media Monitoring Software in 2025

Social media monitoring tools, as their name suggests, offer features that allow you to listen in on social media conversations. It can be regarding your brand or the niche you are in. You can use their social CRM capabilities to perform market research, collect customer feedback regarding specific products or your brand in general, gather insights on what products customers want to see in the future, and more. One of the most common uses of social media monitoring software, though, is alleviating negative customer comments. This buyer’s guide aims to give you pointers on how to select the best platform for your organization. Whether your business is just starting out, a small one, an established and growing entity, or a large enterprise, you can benefit from this.

Some social media monitoring software vendors offer either free, basic plans or free trials. At times, they provide demos of their platforms, too. Even if you are only looking to sign up for a free plan, you can still take advantage of costless trials. These will give you an idea of what the higher tier plans can provide. They can serve as a training phase for your social media CRM team as well. That is because the trial mode can help them become familiar with the interface and the solution’s many features. So, before you really sign up for a plan, you can try out platforms first, especially the ones with the highest SmartScore rankings and Customer Satisfaction ratings: HubSpot Marketing, Mayple, Influenex, Zoho Social, Hootsuite, BuzzSumo, Mention, Bitly, Audiense, Followerwonk, AgoraPulse, Klear, SocialPilot, InsideView, and Customer.io.

Users of social media monitoring generally fall under the following categories:

• Solo flyers and small companies – Individuals and small organizations may not need much in the way of CRM. However, they still need to have robust tools to connect with customers to grow their businesses. They are the users to whom free social media monitoring software is essential.
• Marketing agencies and consultants – Marketing firms and freelance consultants can utilize social media monitoring applications to help their clients. These enable them to manage their reputations across various social media networks.

The following examples are some of the best free social media monitoring solutions. Users highly trust and recommend these:

• HubSpot Marketing – This all-around marketing software comes with robust social media monitoring tools. It can monitor social media mentions so that you can converse with your audience as soon as possible. Plus, it has a keyword monitoring function that lets you watch certain keywords that relate to your brand.
• Mayple – The platform allows users to monitor marketing campaigns in different channels, including social media. While the software itself is not costless, it does offer a free marketing strategy.
• Influenex – An intuitive marketing software whose main focus is helping organizations track and find influencers on YouTube. Using this, you can reduce the time spent looking for the right influencer to work with. Thus, you can concentrate on growing your audience instead.
• Zoho Social – When it comes to social media monitoring, this software gives you the tools for watching several accounts. It has a keyword monitoring feature, too. The solution does the monitoring in real-time.
• Hootsuite – One of the most popular social media management solutions that come with monitoring capabilities. You can gather intelligence by monitoring mentions of your brand or company name.

There are many ways to categorize social media monitoring software. It can be by cost or by their main capabilities. How the software is deployed is also a way to classify solutions:

• On-premise social media monitoring software. These are difficult to find nowadays, considering that many applications are now accessible online. But when there are, they are usually the most expensive, owing to the fact that they are license-based. Adding to the cost of the license would be the additional hardware or equipment necessary to run them in-house.
• Software-as-a-Service (SaaS) social media monitoring software. SaaS solutions are those that you can access over the internet. These are complete software solutions that have economical payment schemes. Most have monthly payment plans as well as annual payment schedules.
• Cloud-hosted social media monitoring software. These are software hosted in the cloud. Servers act as one to make these available to users. The vendor fully manages these on behalf of users or organizations. Similar to SaaS solutions, these have monthly and annual payment plans. They are also the ones most likely to offer free social media monitoring tools.

Despite providing free social media monitoring, such software would still have these key features:

• Web search – Social media monitoring has search tools that look for mentions of your company all over the web. These can assist you in combating false matches, updating old pages, and deleting duplicates.
• Automatic responses – Social listening solutions empower you to create automated responses for your various social media accounts. Setting up responses assures your audience that you can get back to them at the times you indicated. You can take this chance to provide them with other means to contact you as well. This feature helps you lead customers to FAQ articles as well.
• Internal collaboration – Social media monitoring software has a variation of message routing. This feature sends concerns to the right people to handle them.
• Find influencers – While not all solutions have this feature, there are those that assist you in finding the right influencers for your brand. You can add your own filters and sift through lists easily to strike the best partnership.
• Pertinent communities – Using your social media monitoring platform, you can discover communities related to your industry. You can engage with them to grow your audience and increase brand awareness.
• Sentiment analysis – Public sentiment can be tricky to analyze without the right tools. Social media monitoring solutions provide those so you’ll have a finger on the pulse of the public.

These are the benefits that you can expect when you sign up for social media monitoring software:

• Benchmarking competitors’ social media campaigns. With a reliable social media monitoring software solution, you should be able to benchmark the campaigns of your competitors. It will provide you with relevant social mentions. In this way, you can gather intelligence you can utilize in your future social media marketing strategies.
• Getting in touch with influencers. A software like this assists you in identifying influencers and how to get in touch with them. Once you strike up a deal with them, they can assist you in engaging a wider audience.
• Improved social media reputation. Your social media reputation does not only hinge on your posts and in-comment interactions but on how you respond to queries on chat and in personal posts as well. Social media monitoring tools let you monitor mentions that can help you identify unhappy customers. Thus, you can mitigate issues and turn negative experiences into positive ones. Apart from that, you can keep your eyes open for positive mentions. You can show your gratitude to those customers simply by thanking them. But you can also take it further by offering vouchers to convince them to shop with you again.
• Campaigns measurement. Gauge the effectiveness of your social media campaigns with a social media monitoring platform. You can compare your results with those of your competitors as well. Thus, you can find ways to improve your efforts in future campaigns.
• Market research. Social media monitoring solutions are also effective in identifying emerging trends in your industry. By keeping an eye on these, you can plan campaigns correspondingly.
• Generate more qualified leads. At the close of 2021, there were over 4.2 billion people active on social media sites. Among them are plenty of qualified leads that you engage and nurture.

These are the latest trends in free social media monitoring software:

• Real-time tracking. Brands can monitor chatter about them in real-time. That is aside from tags and mentions. As long as posts or tweets make a reference to them by name or use a monitored keyword, then you can find out what social media users are saying. The software informs you of such happenings in real-time, too, so you can craft an appropriate response immediately. This is especially beneficial in the case of negative sentiments.
• Community influencers. This trend may be familiar to you already because it has been around for quite a while. Despite that, it shows no signs of going downward. Rather, you can expect it to continue trending upward. Leveraging influencers is a good idea because they have the capability to sway the opinions of the buying public. Specifically, the audience that watches them.
• Social support. Social media monitoring has another purpose aside from tracking public sentiment and negative mentions of your brand. It is also great for providing customer service. Even if customers do not post about their problems with your products or brand online, at least you can provide them with another support channel. These days, many consumers prefer social chat and live chat compared to email and telephone.

These are the potential issues that you may encounter when you use a free social media monitoring solution:

• Filtering negative mentions. If you focus only on positive mentions of your brand, you may miss the chance to get back in the good graces of unhappy customers. Plus, such mentions can actually be a way for you to improve your offerings.
• Spam fighting. Bots exist even in the social media sphere. Because of this, you may encounter your fair share of spam from them. You may waste time battling them but it is best to exercise restraint. Instead, tell your social media officers to delegate most of their time to being productive with real consumers instead.
• Integrations. Social data is a wellspring of opportunities for business improvement. However, you can only make the most out of the information when you connect with the right type of software. If not possible through out-of-the-box synchronization, then you can use integration solutions or do it manually.