Best Social Media Monitoring Software for Small Business in 2025

One of the primary functions of social media monitoring for small business is to help you to be in the know of the conversations about your small business. Other than this, you can also use the software for promoting products, conducting market research, gathering customer feedback, locating communities you can engage with, monitoring trending conversations, tracking your competitors’ activities, spotting leading influencers in your field, alleviating customer criticism, and many more. Using this buyer’s guide, you can learn how to perform educated comparisons of software features and select the best social media monitoring tools for your small business.

Take advantage of free trial versions in order to experience using your top social media monitoring solution picks. You can also research if some of the vendors offer a free demo if not a free trial. By getting a demo or using a free trial version, you can get a good grasp of whether the software is a good match for your business needs.

When selecting a social monitoring solution to test out, you can look to our SmartScore rankings and customers satisfaction ratings. Currently, the ones with the highest reviews are the following: HubSpot Marketing, Semrush, Mayple, InflueNex, and SharpSpring from Constant Contact.

Businesses looking for social media monitoring for small business typically fall under the following categories:

• Best-of-breed Customers. Solutions for businesses under this category are equipped with advanced analytics and features. The downside to this kind of solution is they may not integrate seamlessly with third-party applications, especially enterprise-grade ones.
• Small Businesses and Solopreneurs. Users under this category may opt to use less expensive or free solutions in lieu of a robust CRM system. Free software programs that integrate with one another or with other existing systems are especially ideal for small businesses and solopreneurs.
• Marketing Agencies and Consultants. Social media monitoring software is a must for firms and freelance marketers that need to take care of their clients’ reputations online.

• HubSpot Marketing. An all-in-one digital marketing solution powered by a CRM with a powerful social media monitoring feature.
• Semrush. Advanced SEO software that can help you craft the best marketing strategies with reports and analytics.
• Mayple. A marketing solution that allows you to monitor campaigns across various platforms and hire top-notch professionals to improve your marketing strategy.
• InflueNex. A marketing software that can help your small business find and assess influencers to help boost your marketing campaigns.
• SharpSpring from Constant Contact. An email marketing platform that can be used to track incoming sales and prospects.

Social media monitoring software can be categorized based on cost, as there are some vendors that offer free and basic suites, while others offer ultra-costly and highly-accurate solutions.

Features can also be another categorization criterion. Some programs are very limited in terms of what capabilities they can offer. For a social media monitoring software, the least you can expect is a program that counts social media mentions. Many others in the market offer much more than this; they allow marketers to listen and analyze sentiments and improve the overall customer experience.

Another factor that one can look into when categorizing social media monitoring software is how they are deployed. There are three categories based on deployment:

• On-Premise Social Media Monitoring. You need to acquire a single license to start using this software on your own local server. Of the three, this is the most expensive as it will require complex setup, hardware installation, and maintenance.
• Software-as-a-Service (SaaS) Social Media Monitoring. In this option, the vendor is responsible for installation, updating, and maintenance. All you have to worry about is paying your monthly bill.
• Cloud-hosted Social Media Monitoring. Software products under this category are good options for small businesses as most have free basic plans. These products offer opportunities for small businesses to access features that can help them scale and grow.

Here are some common features that you should look for when choosing your social media monitoring software:

• Analytics and Searching. With these features, you can scour the web for new data. You can also remove ads, spam, duplicates, false matches, out-of-date pages, and navigation text from your searches so you only get information that is useful and actionable.
• Automated Responses. Social media monitoring tools allow you to automatically respond to messages received from your website and other channels. This is a highly time-saving feature that you wouldn’t want to miss out on. Using automated responses, you can provide real-time feedback to customers looking for information about your products.
• Internal Collaboration. Collaboration tools allow you to track and route messages to the right person or department. It can also be used to identify whether a communication trail with a client has been closed.
• Spot Influencers. Easily identify people with great influence over your brand. Know which ones people tweet the most, engage readers in the best manner, and have the highest number of followers. By connecting with influencers, you can boost your brand image and visibility.
• Spot Communities. Not only can you spot influencers, but you can also spot communities pertinent to your brand. Engaging with them can help you improve both your products and brand performance.
• Sentiment Analysis. You need this feature to gauge how the general public feels about your products and services. A social media monitoring tool makes use of data from social media channels to analyze and improve public sentiment.

There are a number of benefits that come with using a social media monitoring platform. Here are some examples of how it can help your small business:

• Improved marketing strategies. Social media monitoring solutions provide you with live social intelligence. It also allows you to benchmark competitors’ social media campaigns. Guided by these data, you can develop better marketing strategies to better serve your customers and beat your competitors.
• Improved influencer marketing. Social media monitoring solutions allow you to rank influencers based on social reach, understand the importance of their social media presence and association with your brand, and develop a relationship with them to increase your brand awareness and sales performance.
• Better response times. Using a social media monitoring tool, you can respond to customers from various channels in a timely manner. You can manage both positive and negative social mentions, allowing you to build an image of your company based on trustworthiness and professionalism.
• Enhanced campaign monitoring. With social media monitoring software, you can quantify the effects of your campaigns and even the those of your competitors. Because of this, you are fully informed of how social media affects branding and how you can use it better for your brand in the future.
• Enhanced market research. You can use your social media monitoring solution to stay updated with emerging trends. Consumer’s perceptions and feelings about your brand may change over time and you need to be able to respond accordingly. With accurate information from your social media monitoring solution, you can create relevant campaigns and control your social media presence.
• Improved lead generation practices. Billions of people around the world are using social media platforms and the number of users is only expected to grow over time. For this reason, you should find ways to maximize social media lead generation. One way to do that is by investing in social media monitoring for small business.

• Real-Time Tracking. Social media monitoring software today is packed with features for companies to detect tags, mentions, and conversations around their brands. As soon as someone mentions certain keywords, companies will be automatically notified. This capability allows companies to manage their brand image. They can now leverage positive mentions and mitigate issues associated with negative mentions.
• Community Influencers. It is important for companies today to find and build connections with influencers in their field; they can do this with a social media monitoring solution. Influencer marketing is a relatively new marketing strategy, but its impact on consumers’ buying decisions is undeniable as can be seen in the latest influencer marketing statistics. By using a social media monitoring app, companies can assess which influencer connections would bring the most ROI.
• Enhanced Support and Service. Other than preventing negative mentions about your company, you can also use your social media monitoring solution to know the problems and issues your customers are encountering with your products and services. You can have a customer service representative reach out to them to help them solve issues. By gathering and leveraging data through social media monitoring software, not only can you provide better customer service but you can also improve your company offerings.

• Filtering negative mentions. It is smart for small businesses to track negative mentions so long as they are also addressing the root of the problem. Focusing on eliminating the negative mentions alone can be counterproductive. Small businesses should use the data available to them not only to improve brand image but also to improve their products and services.
• Fighting spam. Social media bots and fake profiles can be a problem that businesses with social media monitoring solutions may encounter. It can be very time-consuming to investigate if the accounts or mentions are in fact coming from real people. This can take valuable time and effort from actual prospects and customers.
• Integrating with third-party applications. Small businesses need to find a way for their existing solutions to work with their social media monitoring software. It is especially important that their marketing and customer support tools are compatible with their product of choice. If not, switching between apps can be troublesome and downright inefficient.