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2020 SaaS Industry Market Report: Key Global Trends & Growth Forecasts
Last year, 2020, we witnessed many key developments in the SaaS industry. Excitement has been high owing to the introduction of newer technology in SaaS. These include even more powerful AI, machine learning, and the much anticipated 5G experience. Global SaaS trends indicate that in 2021 and beyond, we will witness a great increase in […]
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65 Marketing Software Statistics: 2024 Market Share Analysis & Data
According to 90% of marketers, digital engagement strategies completely changed during the COVID-19 pandemic (Salesforce, 2021). The marketing software industry has become more diverse with the integration of artificial intelligence (AI). If we are to examine closely the latest marketing software statistics, we will see an industry that has seen how technology can increase operational […]
84 Marketing Statistics You Must Read: 2024 Market Share & Data Analysis
The previous year was most certainly a year of transition in so many ways, especially in the marketing industry. In light of the COVID-19 pandemic, marketing teams must keep up with the constantly changing virtual and hybrid business landscapes, leveraging marketing software along the way. As most industries had to continue their operations remotely, the […]
76 Notable Work from Home Software Statistics: 2024 Market Share Analysis & Data
Although many organizations were already implementing work-from-home setups pre-pandemic, some remained skeptical about these arrangements. When COVID-19 happened, most had no choice but to cope with the new work model. Surprisingly, those who perceived remote work as unreliable realized it was not that bad after all, while those who preferred it over the office found […]
83 Vital Chatbot Software Statistics: 2024 Market Share & Data Analysis
Today, customers demand more—more results instead of interactions, more convenience instead of generalization, faster yet detailed responses, and a satisfactory omnichannel experience. Companies fulfill these urgent expectations by relying on conversational AI, specifically chatbots, to provide outstanding customer service. Aside from offering real-time help to customers, these technologies also lessen their waiting time and the […]
10 Latest Marketing Software Trends & Forecasts for 2024
Economic globalization and rapid technological advancements led to dramatic changes in the global marketing industry. Today, modern marketing puts the spotlight on customer satisfaction, placing consumers as the top priority in business operations versus sales and product quality. The myriad digital innovations existing today have also changed the way businesses bring value to their customers. […]
90 HR Software Statistics You Must See: 2024 Market Share Analysis & Data
The human resource industry is in a state of flux, facing disruptions from job automation, talent shortages, remote work trends and advanced technologies that impact HR software and HCM systems, such as AI, machine learning and big data analytics. The confident HR manager looks into the future armed with the latest data on the HR […]
80 Time Tracking Software Statistics You Must See: 2024 Market Share & Data Analysis
From a business standpoint, managing time and tracking how workers spend their time allow you to maximize resources, improve employee performance, and monitor where your hours are going. Smart decisions come from real-world data, not guesswork, and there is no better way to do this than by diving into crucial time tracking software statistics. When […]
102 Restaurant Software Statistics You Can’t Ignore: 2024 Data, Analysis, & Market Share
The food and beverage industry was shaken with the onset of COVID-19. A large number of restaurants in the United States closed while many of those that stayed open incurred losses. This spurred restaurateurs to get creative and find ways to operate through a challenging time. As a result, food deliveries flourished, more tech came […]
96 Compelling Ecommerce Software Statistics: 2024 Market Share Analysis & Data
An unprecedented surge in ecommerce sales is one of the few positive things for businesses to come out of the COVID-19 pandemic. With more online shoppers than ever, ecommerce accounted for nearly 16% of total retail sales in the United States during the second quarter of 2020, its highest share in more than a decade. […]
10 Accounting Software Trends for 2024: New Forecasts & What Lies Beyond
There was a time when the bulk of the work of accountants consisted of bookkeeping, data entry, and number crunching. Today, the modern accountant is faced with client demands that require one to do much more than these traditional services. Much of the evolution in the accountant’s role and in the industry, in general, are […]
262 Key Customer Service Software Statistics: 2024 Market Share Analysis & Data
The COVID-19 pandemic disrupted the way modern society conducts itself in both the private and public sectors. Consumers and producers found themselves looking for ways to keep in touch and keep goods and services flowing: how to keep everything afloat by staying connected. In more ways than one, people found the solutions in digital technology. […]
115 Critical Customer Support Software Statistics: 2024 Market Share Analysis & Data
It’s impossible for businesses to exist without customers. That’s why it’s important to keep an eye on customer support software statistics and industry best practices so that companies can meet the needs of their customers and turn them into long-term clients. Ever since COVID-19 started wreaking havoc worldwide in 2020, disruptions have shaken the industry […]
70 Essential Online Collaboration Software Statistics: 2024 Market Share Analysis & Data
Globally, 80% of businesses have been rethinking and retooling company processes in view of the COVID-19 pandemic (Avaya, 2020). The latest online collaboration software statistics show how technology has propelled the way teams work together either as purely work from home or in hybrid mode. The rate of adoption of online collaboration software gives a […]
15 Key CRM Software Trends & Predictions for 2024 and Beyond
With market competition growing tougher than ever, good customer relationship management (CRM) might be the only thing that can make a business stand out. However, businesses today may find that achieving good CRM is easier said than done. According to CRM trends, many CRM software solutions now integrate new technology, making it slightly more difficult […]
8 Current Collaboration Software Trends & Forecasts for 2024—A Look Into What’s Next
Collaboration software was the only software segment that posted a positive 6% growth during the onset of COVID-19 (BusinessWire, 2021). As organizations further embrace hybrid work, collaboration software trends continue to signal that growth is unstoppable as it is redefined the future of work teams. This is especially because only 29% of executives think that […]
10 Significant Restaurant Software Trends for 2024: Latest Forecasts You Should Know
The COVID-19 pandemic changed the way we dine. For a time, people were confined to their homes, relying on food delivery apps for their favorite restaurant fare. When economies finally reopened, food establishments had to implement safety protocols that promote sanitation and physical distancing. Some of these changes are bound to stick as societies embrace […]
101 Essential Project Management Software Statistics: 2024 Market Share & Data Analysis
Project management is a dynamic field where meeting the stakeholders’ goals is the primary consideration. Almost always, project managers feel the heat. Not only do they have to meet increasing demands, but they also have to contribute to the betterment of internal processes. But equipped with the right project management software, they can deliver both […]
75 Basic CRM Software Statistics: 2024 Data Analysis & Market Share
Figures in the CRM software statistics are quite positive, with global revenues from the customer relationship management (CRM) software market expected to reach over $40 billion by 2023. (Bruckenstein & Veres, 2021) This growth does not come as a surprise as users recognized the improvement of customer experience as vital to their digital transformation efforts, […]
13 Email Marketing Software Trends and Predictions for 2024 – A Look into What Lies Ahead
Having been around since before the birth of the internet, email has come a long way. Today, it is now one of the top three most effective marketing channels for 94% of marketers (Litmus, 2020). In fact, email marketing is so effective that four out of five marketers would choose it over social media (Litmus, […]
10 Project Management Software Trends & Forecasts for 2024 You Should Know
The heart of project management lies in applying one’s skills, methods, processes, knowledge, and experience to attain project objectives. The broadness of the discipline gives project management a vital role in almost any industry one can think of. With the right project management software, project managers and team members can rise to the many challenges […]
11 SaaS Software Trends for 2024: New Forecasts You Should Know
A decade ago, companies had to invest in on-premise infrastructure to enjoy the benefits of software such as CRM, business analytics, and even automation. Over the last few years, however, the rise of cloud technology made it possible to bring entire business operations offsite through Software-as-a-Service (SaaS) products. Organizations are now able to take advantage […]
11 Key Lead Generation Software Trends & Forecasts for 2024
Marketers are still reeling from the effects of the COVID-19 pandemic and the way it shut down conference halls, meeting rooms, and physical events—places where they would usually network and generate quality leads. So, to bridge the demand generation gap during this crisis, it seems lead generation trends are moving online. Digital tools like lead […]
48 Significant VoIP Software Statistics: 2024 Market Share Analysis & Data
Since their introduction, the mix of data and voice capabilities offered by low-cost VoIP services allowed many organizations to profit from them. Transforming the way businesses communicate with their customers and employees, VoIP has grown even more popular today among many organizations worldwide. In this article, we list down some of the most noteworthy VoIP […]
44 VPN Software Statistics You Can’t Ignore: 2024 Data Analysis & Market Share
Network security is of utmost importance in an age where internet technology and potential cyberattacks evolve each day. Thanks to new work arrangements, such as remote work and “Bring Your Own Device” (BYOD) policies, businesses drive the growth of VPN software. As a result of increased use, experts expect the VPN marketplace to reach a […]
11 Ecommerce Software Trends for 2024: Future Forecasts & Predictions
The COVID-19 pandemic has made a significant impact on how the world operates, especially in terms of selling and purchasing goods and services. With mobility and physical business operations heavily restricted, businesses were compelled to adapt to the situation by leveraging technology that mobilizes remote operations. But while other industries suffered from the effects and […]
78 Essential LMS and eLearning Software Statistics: 2024 Data Analysis & Market Share
Elearning used to be a part of the informal education system, but the pandemic flipped that. Today, learning management systems (LMS) and elearning software statistics show that both have become the mainstream in learning delivery, with at least a billion online views of learning content per day (Pearson, 2021). These numbers only show the widespread […]
66 Business Phone Systems Software Statistics You Must Know: 2024 Market Share Analysis & Data
The telephone is dead. Or at least, nearly obsolete. But that does not mean that it is going away anytime soon. This is because business phone systems still exist. In fact, corporate VoIP subscribers hit 204.8 billion in 2020 (Future Market Insights, 2021). While other channels of communication are becoming more popular, phone calls remain […]
71 Video and Web Conferencing Software Statistics: 2024 Analysis of Data & Market Share
Industry experts think that the COVID-19 pandemic will have a lifelong impact on the way we work, and this is becoming more apparent with today’s work-from-home arrangements. As virtual workspaces become the new normal, keeping in touch with co-workers and handling teams remotely in the form of video and web conferencing are now a must […]
10 VoIP Software Trends for 2024: Latest Predictions To Watch Out For
Communication is vital to any organization. Whether you have a small or large-scale business, you need to communicate with your clients and teammates on a regular basis. In such cases, using traditional phone systems can be quite costly and harder to maintain as your business grows. With the advent of VoIP technology, it is now […]
10 eLearning Software Trends for 2024: Latest Forecasts You Should Know
Online learning in the time of COVID-19 has proven to be a major hurdle to businesses and educational institutions. These challenges and limitations, however, spurred the adoption of new technologies at breakneck speed in response to unique learning needs. Since the onset of the pandemic, elearning software trends continue to revolutionize the way organizations and […]
39 Relevant Social Media Monitoring Statistics in 2024: Data Analysis & Market Share
Because social media is both powerful and potentially dangerous, it only makes sense for you to want to track every mention of your brand online. Social media monitoring lets you in on what other people are saying about your business, from reviews to product questions and even service repair complaints that your customers are posting […]
8 Demand Generation Monitoring Trends for 2024: New Predictions To Watch Out For
Traditionally, marketers used demand generation to fill the top of the funnel with prospective buyers. Today, however, this is no longer the case. As marketers re-evaluate their pipelines, they have started to focus on quality rather than quantity. The current focus on demand generation strategies that walk the customer through the buying journey is reflected […]
99 Search Marketing Statistics You Can’t Ignore: 2024 Data Analysis & Market Share
Search marketing refers to an online marketing technique that involves search engine optimization (SEO) and search engine marketing (SEM). It is a combination of marketing and advertising, presenting a holistic approach to promoting your brand online. With the majority of consumers conducting service and product searches online, search marketing is indeed an indispensable element in […]
8 Leading Social Media Monitoring Trends for 2024
Social media is the place to be for any company, organization, or professional that wants to reach customers or their community. With 4.6 billion people now using social media, it’s definitely a marketing channel you shouldn’t ignore. Marketers rely on social media management software to automate many of the tasks involved in creating, publishing, and […]
13 Content Marketing Trends for 2024 & New Forecasts
Nowadays, content has become the essence of marketing. Whether you choose to use blogs, videos, infographics, or user-generated content to boost your marketing efforts, your content can help you generate brand awareness, convince customers to take action, and drive revenue. With each passing year, new trends and techniques in content marketing emerge, transforming the way […]