Document360 vs. Confluence: 2024 Comparison of Features, Pricing & Integrations

Knowledge and collaboration are keys to success behind any thriving organization. When your employees and customers are both able to access accurate information and collaborate on tasks and projects, everyone from your team can work smarter and more efficiently. With a knowledge management software in place, you can turn this into a possibility with ease.

Document360 and Confluence are two of the leading knowledge management software products today. To help you make the most optimal choice between the two platforms, we discuss in detail the core features, integrations, pricing, and other essential characteristics of each software product. This article also provides a detailed comparison of the two platforms to give you a complete picture of which one can give you more value for your money.

Today, knowledge bases are more than just repositories of business information. Rather, they now play an important role in customer support and employee satisfaction by providing users with the support they need, whenever they need it. Through self-service portals, users can simply search for any topic and find useful information about their concerns.

Implementing a knowledge management system brings plenty of benefits to businesses. Based on a DestinationCRM survey, 47% of companies with a knowledge management system experience an increase in sales after implementation (DestinationCRM, 2021). This is in part because knowledge base sites and portals provide support to customers and answer the questions they have regarding a product or service. The same report also indicates that 54% of businesses were able to increase their web traffic by launching a knowledge base.

In order to meet rapidly-changing business demands, a knowledge management system can provide your team with faster access to information and resources across the organization. With this tool in place, every member of your team can easily access, share, and update business knowledge. As a result, your workers can act more quickly and shorten the time it takes to address key pain points in your business.

Document360 and Confluence are some examples of knowledge management platforms that can help you drive collaborative practices and sharing of knowledge in your organization. Below, we’ll take a deep dive into each platform’s core features and capabilities, integrations, pricing, and more.

Overview of Document360 and Confluence

Document360

Document360 is a knowledge base platform that provides a unified and centralized pool of data and information for businesses, content creators, employees, and customers. It provides essential tools for creating knowledge bases, portals, and sites where you can store, share, and manage important files and information. The platform also helps you consolidate all your data, making it easier for everyone in your team to access and transmit information.

The solution is equipped with a powerful search engine tool that lets you scour your entire knowledge base for the data that you need. It leverages AI in its search capabilities to provide you with accurate and context-sensitive results within milliseconds. For more precise search results, Document360 allows you to tailor your search engine to a specific project and conduct searches based on relevant keywords.

Another distinctive functionality of Document360 is its file manager, which helps you organize documents, images, videos, and other assets in your organization. With a user-friendly interface, the platform’s file management system allows you to view, access, and manage all your digital assets.

Confluence

Confluence is a knowledge management system that enables businesses to create and deliver content with ease. It offers powerful content creation tools, file organization, and a search engine to help your employees and customers find the right data and information that they need. With its flexibility and customizable interface, Confluence allows you to capture knowledge in a centralized and easy-to-navigate platform.

The solution is also known for its team workspace functionality, which helps your team create, collaborate, and organize all your work in one place. It provides content pages, work spaces, and page trees that you can use to store and manage meeting notes, business policies, troubleshooting guides, and more.

In addition, Confluence offers customizable templates that help you build a knowledge base from scratch. This allows you to create, store, and organize how-to articles, documentation, and product requirements for your organization. The platform also offers a unified and collaborative workspace to maintain consistency across teams and projects.

Document360 vs. Confluence Comparison

When it comes to knowledge management, Document360 and Confluence are two of the most popular choices for businesses of all scales. Both solutions offer a wide range of features and capabilities to help you handle large volumes of data, information, and digital assets. To help you choose between the two software products, the following sections take a closer look at each platform’s core features, integrations, pricing, and other important factors that you should look out for in a knowledge management system.

Core Features

Document360 and Confluence both provide an array of knowledge management features that can help you facilitate seamless internal and external knowledge transition and collaboration. To give you a better understanding of how each software product’s capabilities and functionality stack up against one another, we provide below an in-depth comparison of the two platforms’ core features.

Knowledge Base Portal

Knowledge base portals provide businesses and their clients with convenient access to important information. These portals can help streamline customer service, provide a single source of truth, and help employees complete their day-to-day tasks more efficiently. By providing your organization with an accessible knowledge base portal, everyone from your team can quickly and easily find the information that they are looking for.

In this feature category, Document360 and Confluence both offer a range of powerful tools to help you create knowledge base portals for your organization. Each platform provides a number of different ways to build and organize your knowledge base.

In Document360, you can make use of the platform’s home page builder, markdown editor, and versioning and rollback tools to create and modify knowledge base content and articles. With its drag-and-drop functionality, the platform allows you to create a knowledge base from scratch and without any need for developer support. You can also store and manage digital assets, including images and videos, using the solution’s built-in drive. In this way, you can easily insert and attach files to your knowledge base articles.

On the other hand, Confluence helps you develop a knowledge base portal using article templates, pre-configured homepages, and customizable search fields. The solution also provides a variety of templates for how-to and troubleshooting articles and lets you customize your content in any way that you like. You can add logos, headings, and instructional text for a consistent tone, and look, and feel of your knowledge base portals.

Document360 gives you an overview of all your knowledge base sites and portals.

Content Authoring and Editing, Templates, and Tags

Content authoring tools allow you to create and modify your knowledge base content, especially for software documentation and documentation for other technological products. With these tools, you can easily produce documentation and publish them in different platforms, as well as manage large volumes of content that target different audiences.

Document360 comes with help authoring tools specifically designed to help you design and publish explanation and troubleshooting guides, manuals, and self-help files. The platform provides a WYSIWYG text editor, CSS editor, preview editor, and media libraries that you can use to create and develop documentation source files.

Topic-based authoring tools, snippets, and variables also make it easier for you to update and modify your knowledge base content. In addition, Document360 provides CSS, HTML, and JS formatting capabilities that enable you to personalize and display conditional content to different types of users.

Conversely, Confluence is more of a go-to solution for easy content creation and, therefore, lacks the structure for technical documentation. Nonetheless, the platform’s tools for writing, managing, and publishing knowledge base content more than makes up for its lack of authoring tools. Integrations also make it possible for you to use page source editors, customize pages, and address unexpected formatting issues in your content.

Storage and Bandwidth

One of the most important factors to consider in a knowledge management system are its storage and bandwidth capabilities. The bigger the storage capability the platform has, the larger the number of project artifacts such as files, images and videos that you can store in your knowledge base. With a bigger storage, you can make sure that you have all your documents and information assets in a single place.

Document360’s cloud storage allows you to manage and coordinate your knowledge base portals and content more efficiently. It lets you store data and documentation, share files with specific team members, and track file revision history. By default, each of Document360’s pricing plans comes with a 50GB storage capacity, but you can also opt for additional storage capacities based on your business requirements.

Confluence, however, offers a considerably higher amount of storage than Document360. Depending on the pricing plan you have, the solution can provide 250GB to unlimited storage capabilities. This allows you to create, capture, and coordinate a variety of project types without worrying about running out of storage.

As for bandwidth requirements, Document360 and Confluence both provide bandwidth speeds higher than 25 mbps, which allows you to keep up with your fast-paced business and facilitate seamless transfers of information from one connection to another.

Search Functionality

With its powerful, AI-based search engine, Document360 clearly has an upper hand when it comes to search functionality. The platform deploys a third-party search engine provider, enabling you to index all knowledge base articles and content in real-time. Using AI capabilities, the platform brings relevant articles and accurate information to knowledge base readers.

In addition, Document360 allows you to preconfigure rules and customize the search engine according to your project requirements. Users can simply type in specific keywords and tags into the search bar, and then the most relevant results will be highlighted in the search result pages. In addition, the platform provides a list of popular searches in your knowledge base, allowing you to discover trending and most relevant articles accessed by users.

Likewise, Confluence provides plenty of ways to help users find the data and information that they are looking for. Users can perform quick and advanced searches, where they can easily enter article titles, the name of a page, persons, blog posts, files, or attachment into the search bar. From there, users can choose from the search results, where the most recently updated articles are displayed on the top of the list. In cases of profile searches, users can also view employee or customer profiles from the search results.

Q&A Engine

Creating FAQ pages is a tried and tested way to improve your customer service strategy and drastically reduces the number of tickets that you receive on a daily basis. Through FAQ pages, you can enhance the user journey and provide answers to questions and the information that users need every step of the way.

Both Document360 and Confluence offer a Q&A engine, which allows you to create FAQ pages and answer questions asked by users to your team or your clients. Each platform provides a number of features to help you develop comprehensive FAQs for your knowledge base, although certain differences arise when it comes to the delivery of each functionality.

For instance, Document360 offers an array of tools specific to designing a FAQ template. Whether you want to build a simple or complex FAQ content, the solution comes with a markdown editor that helps you organize and format your content into a question and answer structure. The platform also supports tree navigation and full predictive search function that allow users to quickly find article titles and content.

On the contrary, Confluence lets you create and manage pages dedicated to user questions in your knowledge base portal. You can add a question header and search bar to the top of the page where users can simply input the questions that they want to ask. The platform then provides a number of topics and knowledge base articles to answer the questions asked by the user.

Confluence also allows users to answer questions themselves and bring topics into discussion by posting them through the platform’s shared spaces, user forums, and communities. From there, a user can search for previously asked questions or ask a new one and make it visible to other users. In turn, other users can provide answers to questions they are knowledgeable about, and they can also upvote and downvote answers accordingly.

Feedback System

Implementing a feedback system is a crucial part of any company’s customer care strategy. By providing a platform where customers can reach out to your business and communicate feature requests and bug reports, you can easily address and resolve issues faster.

In Document360, users can access a feedback page right from the knowledge base portal. From a dropdown menu, they can select relevant categories and create a post to request certain features or report technical issues. Users can also add images to their feedback posts to provide better visualizations to their concerns.

Meanwhile, Confluence provides a feedback loop where teams can provide suggestions, discuss their feedback with another user, and resolve issues regarding any topic. The platform also allows you to consolidate all user feedback in one place, which dramatically reduces the time it takes to gather feedback from various sources.

Team Collaboration

Ultimately, a knowledge management software helps businesses improve team collaboration and give way to effective communication strategies. This is by providing team members with a single source of truth and making sure that everyone stays on the same page. Through knowledge bases and self-service portals, teams can have access to the same information and reduce the chances of making errors in your processes.

Between Document360 and Confluence, the latter offers more internal collaboration tools, whereas Document360 focuses on empowering businesses with its back-end content management system. In this sense, Document360 provides better visibility and transparency of your business processes, enabling your team to work more efficiently and collaboratively.

Some of the most helpful features offered by Document360 include author permissions, publishing workflow, formatting options, versioning, and search capabilities. These tools allow businesses to create, publish, and work on knowledge base content and articles as a team. The platform also lets you integrate the system with communication and productivity apps to further improve collaboration within your organization.

In comparison, Confluence is equipped with a number of built-in collaboration tools to help your team work more efficiently. Even without meetings and emails, the platform allows you to communicate with your team members and collaborate on projects in real-time. This is made possible through the solution’s live activity feeds, where everyone from your team can get real-time updates on the progress of specific tasks and projects.

Furthermore, Confluence allows you to collaboratively edit knowledge base articles and content in real-time. You can also make use of comments and likes to let other members of your team know what you think about their work. Other collaboration functionalities of Confluence include tracking project actions, recording decisions, and creating meeting minutes.

White-label, Branding, and Customizations

Document360 is equipped with customization tools that you can use to take control of the design and layout of your knowledge base.

White-labelling and customizing the content and user-interface of your knowledge base gives it a personal touch. By taking control of the look-and-feel of your knowledge base, you can make sure that all your content can be viewed under the name of your brand. For almost every business, this means increased brand awareness and an important way to appeal more to customers.

Document360 allows you to white-label your knowledge base so that you can take control of the style, design, and layout of your sites and portals. You can also customize the color scheme of your pages to match them with the look of your website. Furthermore, the platform lets you use HTML and CSS editors to customize header and footer navigation and add custom footer creation, logo, favicon, and color themes.

Confluence, on the other hand, lets you create brand compliant knowledge bases and portals by customizing colors, fonts, menus, and footers in any style that you like. You can also add your own logo to your pages, allowing you to increase brand awareness for your business. Plus, integrations with design applications enable you to customize specific pages or create standard design for your knowledge base with unparalleled flexibility.

Scalability

Scalability is an important factor to consider when choosing a knowledge management platform. As your business grows, so do the ideas, logistics, and admin tasks that ensure the smooth flow of information within your organization. With a scalable and comprehensive knowledge base, you can manage and organize your data and information more effectively.

When it comes to scalability, it’s hard to choose between Document360 and Confluence, as both platforms are designed and optimized for scale. Specifically, Document360 provides rich features to help you handle large volumes of articles and content. Some of the functionalities it provides include content filtering and automatic deletion of older article versions.

Likewise, Confluence affords you the reliability and compliance that your business demands through its automation and bulk operation capabilities. It also comes with clustering, rate-limiting, and a disaster recovery strategy to keep your knowledge base running at peak performance.

Reporting and Analytics

Just as documentation and knowledge bases are vital to businesses, reporting and analytics tools are equally important in identifying trends and addressing key pain points in your business processes. These features both deliver actionable insights to help you identify inquiry trends, content gaps, and search performance.

One of the most powerful features that Document360 offers is its performance chart, which allows you to sort through the articles that got the most reads, views, likes, and dislikes. With this data at hand, you can easily recognize authors from your team who write user-friendly articles, identify bottlenecks in your content creation processes, and pinpoint articles that need improvement or rework.

Additionally, Document360 is equipped with a search analytics function that lets you in on the topics that users are frequently searching from your knowledge base. This feature gives you a complete overview of the total number of searches that users did through your portal, as well as the number of searches that did not generate any results.

Similarly, Confluence reporting and analytics provides valuable insights on how active your users are and how your sites, pages, and spaces are performing. The platform also lets you in on more detailed page analytics, such as the user profiles that have viewed a certain page and the page versions that they looked at.

Integrations

Document360 and Confluence are powerful tools on their own. However, working hand in hand with external products and business applications gives both platforms extended capabilities to streamline information and provide your team with a single source of truth.

Document360 allows you to integrate your knowledge base with help desk solutions, chatbots, analytics tools, translation services, and more. Through system integrations, the solution lets you bring together all your systems and knowledge base platform in a single, centralized platform. Popular integrations include those with Zendesk, Freshdesk, Google Analytics, and Freshmarketer.

Meanwhile, Confluence provides you with everything you need to get things done by connecting with the external apps and tools that your team is using. The solution allows you to access the Atlassian Marketplace where you can find hundreds of apps that you can integrate with your knowledge base system. By joining forces with another software product, you can level up your team’s productivity and maximize the efficiency of your workflows.

Pricing

Between Document360 and Confluence, the former offers a wider and more flexible selection of pricing plans for different types of businesses. The Startup plan is priced at $99/project/month and includes a public knowledge base, home page builder, unlimited articles and revisions, and 50GB storage.

For businesses with larger teams, Document360 has a Business plan that costs $249/project/month. This plan includes everything from the Startup plan, as well as the option to create two knowledge bases and set them to private. Meanwhile, the Enterprise plan of Document360 costs $499/project/plan.

In case you need an enterprise-grade knowledge management system for large-scale deployment, Document360 also has the Enterprise Plan that lets you host your knowledge base in a private hosting environment. This plan is available by quote and includes several advanced functionalities, including data residence, compliance control, and additional security.

As for Confluence, the platform offers a free plan for small teams who need documentation for their projects, as well as a knowledge base for project details and business decisions. The catch in this free plan, however, is that it only allows up to 10 users and limited functions.

To experience the maximum potential of Confluence, the platform also offers the following paid pricing plans: Standard ($5.50/user/month), Premium ($10.50/user/month), and Enterprise (available by quote).

Ease of Use

Document360 is a powerful documentation tool that allows you to create and manage your knowledge base articles and content.

Document360 and Confluence both excel at user-friendliness, as the two platforms are specifically designed to allow users to quickly set up and access their knowledge base sites and portals. However, between these two knowledge management systems, Document360 gives better balance between robustness and ease-of-use.

Documeny360 is widely known for its intuitive and easy-to-use features and functionalities. Whether you have a team of tech-savvy or non-tech savvy users, the platform offers a user-friendly interface that lets you launch a knowledge base or upload articles in minutes and organize them in any way that you like. It also includes a WYSIWYG editor, allowing your team to easily create sites and pages and upload videos, images, and other files as necessary.

Conversely, Confluence is also a user-friendly knowledge management system, making it a popular choice among businesses with several beginners in their team. The platform comes with a straightforward user-interface, enabling you to create and customize content in a breeze. Also, the solution provides plenty of customizable templates to help you get started on your knowledge base sites, portals, and pages.

Getting Started

Getting started with Document360 is remarkably easy. Purposely built for creating well-organized knowledge base systems, this platform boasts of a beginner-friendly setup process, which takes less time to adopt compared to other standard knowledge management solutions. The platform gives strong focus on content creation by putting together simple and user-friendly features, enabling users to access, manage, and organize their knowledge base with ease.

There are two main interfaces to get familiar with when you start creating your knowledge base with Document360. First of the project dashboard, where you can start creating categories, articles, sites, and portals. This is also where you can manage your digital assets, as well as user accounts and your knowledge base site branding and domain.

The knowledge base itself, on the other hand, works as a site where end users can access articles and find helpful answers about certain topics. Depending on whether your knowledge base is set to public or private, your content can be easily accessible to anyone from your team or they can be restricted with login screens.

Alternately, Confluence features easy-to-navigate dashboards and interface to help users kickstart their knowledge base development. With the platform, you can bring all your documents, information, and projects into a single, unified hub, making it easier for you to browse, navigate, and discover information more quickly.

Use Cases

As a knowledge management system and documentation tool, Document360 is used by businesses of all scales in various industries. Its core features and functionalities make it the ideal solution for content creators, editors, customers, and employees who need to create and access different types of documentation.

Document360 is purposely built to help businesses support their customers and employees and reduce the cost of customer support. Through self-service knowledge base, sites, and portals, the solution enables businesses to streamline the flow of data and information within the organization, improve onboarding processes, and avoid the risk of losing internal information.

Meanwhile, businesses find Confluence most useful as a collaboration wiki tool, which lets teams share knowledge and collaborate more efficiently. The platform offers essential knowledge management capabilities to support users and help them find relevant and accurate how-to articles and troubleshooting information.

Document360 and Confluence Comparison Table

Document360 vs Confluence—Which Is Better?

Now that you have a better understanding of how these two platforms work, the time has come for you to decide which one is the most optimal choice for your business and can give you more value for your money. So in Document360 vs Confluence, which one are you choosing?

Document360 and Confluence are two of the most popular knowledge management applications among businesses today, and for good reasons—each platform offers a wide range of capabilities for knowledge management, enabling teams to speed up the process of accessing and creating knowledge bases, articles, FAQ pages, and user support materials.

However, based on our in-depth comparison of features, integrations, pricing, and other important factors outlined above, Document360 emerges as the clear winner in most feature categories. Not only does this platform give you an edge in knowledge base development, but it also increases employee and customer satisfaction through its knowledge sharing and cross-collaboration capabilities.

In case you’re still in doubt and can’t seem to make up your mind, we have more product options for you in our guide on the fundamentals of knowledge management software.

By Louie Andre

B2B & SaaS market analyst and senior writer for FinancesOnline. He is most interested in project management solutions, believing all businesses are a work in progress. From pitch deck to exit strategy, he is no stranger to project business hiccups and essentials. He has been involved in a few internet startups including a digital route planner for a triple A affiliate. His advice to vendors and users alike? "Think of benefits, not features."