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GoToConnect Pricing Plans: What’s Included in the Packages?

Category: B2B News
How much does GoToConnect cost?
GoToConnect charges $29.95 per user per month for its Tier 1 Plan, $25.95 for Tier 2, $23.95 for Tier 3, $21.95 for Tier 4, and $19.95 for Tier 5. It also has an Enterprise package, which is available by-quote and accommodates over 100 users. The platform affords users a multitude of solutions for voice communications and video conferencing and eliminates the need for countless apps.

Typically, businesses use an assortment of communications software in their daily dealings. There’s an app for instant messaging, another for video conferencing, a landline VoIP (voice over internet protocol) phone, and at least one smartphone for work. While the wide range of options appears to suggest convenience, having way too many apps to tinker is like a juggling act for employees.

Thankfully, there’s an application that consolidates your communication needs in one platform. GoToConnect unifies communications, featuring a VoIP system, a tool for video conferencing in HD, and a platform for chat and text messaging. The software is also compatible with over 100 VoIP models, granting voice calls crisp audio with reduced latency.

In this article on GoToConnect pricing plans, we will navigate the features and price points of each vendor plan. The solutions offered by the packages in relation to their respective markets will also be covered. By the end of it, picking the most suitable plan for your business should be easy.

gotoconnect pricing plans

As internet telephony continues to advance, more and more companies are trading their plain old telephone service units for their more advanced counterparts. This has resulted in a massive jump in the number of VoIP users, from 1 billion in 2017 to a projected 3 billion by 2021. However, despite the tech’s advancements, users are still left to contend with VoIP’s share of disadvantages and limitations in the modes of communication it provides.

In light of this, companies were presented with an even more convenient solution with the development of UCaaS (unified communications as a service). UCaaS platforms like GoToConnect not only leverage VoIP; they also integrate other communication modes like video conferencing, instant messaging, file sharing, and smartphone features. Made to be agile, the software even allows users to call or send messages when they’re away from the office. Think of it as a cloud-based contact center with limitless scalability.

Source: ReportLinker

Moreover, since UCaaS offers various modes of online communication, the costs are cheaper, especially when making long-distance or overseas calls. The platform also increases productivity since it integrates with other applications that expand its functionality.

Overview of GoToConnect

GoToConnect dashboard

GoToConnect is a cloud-based software that unifies a wide range of business communication tools like VoIP, video conferencing, instant messaging, and collaboration apps. The platform streamlines the communication cycle, as it allows users to collaborate using a single platform whether on their desktops or mobile phones. This means businesses won’t need to download a series of apps, which saves them time and money, just to get their message across internally or externally. It also strikes off the need for multiple usernames and passwords.

Going through GoToConnect’s various modules is easy, with all of its functionalities neatly laid out on its dashboard. Users can leverage the platform’s features concurrently in cases when they have to communicate with different parties. They can also arrange their communication workflow through the drag and drop nodes afforded by the software. This way, you can touch base with your team members and clients promptly at all times.

A common problem with business communications is video quality. GoToConnect solves this by offering the videos in HD. The superior sound and audio quality allow users to take the minutes of meetings with ease. This also works for writers who have to interview personalities, en route to producing magazine features.

GoToConnect (formerly Jive)

GoToConnect (formerly Jive)

Try out GoToConnect (formerly Jive) with their free trial

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Rather than rendering telephony obsolete, GoToConnect breathes new life to office phones, which is a plus for call centers. The software supports over 180 VoIP models and adds to their functionalities given its scores of features. With this, it is possible to make long-distance calls free of charge since the system works on the cloud, and not with standard phone lines.

GoToConnect also offers solutions for businesses that have a remote workforce. You can place or answer calls and send messages on your computer through the platform. It also has a mobile app that carries all the functionalities of the cloud-based version, which makes smartphones even smarter when it comes to communications.

To boost its users’ productivity, GoToConnect integrates with popular tools and systems like Zoho, Google, Microsoft, among many others. It also belongs to a software suite from developer LogMeIn, thus integrating with numerous platforms like GoToMeeting, GoToTraining, and GoToWebinar.

Detailed GoToConnect (formerly Jive) Review

Key Features of GoToConnect

  • VoIP Calling
  • Cloud PBX
  • Call Routing
  • Advanced Ring Strategies
  • Up to 250 Meeting Participants
  • HD Video Conferencing
  • Personal Meeting Rooms
  • International Calling
  • Virtual Voicemail
  • Mobile Apps
  • Combined Video and Screen Sharing
  • Unlimited Call Queues
  • Auto-attendants
  • Call Forwarding
  • Integrations

GoToConnect Pricing Packages

GoToConnect offers 5 tiered pricing plans structured to fit the varying needs of different-sized businesses. Enterprise-scale services for 100+ users are available by quote. The main difference between plans is the number of users catered to.

Tier 1 Plan

Despite being the most basic package, GoToConnect’s Tier 1 plan contains all of the software’s core features, from VoIP support and video conferencing to chat and instant messaging. The plan, priced at $29.95 per month per user, takes in up to four users and is designed for startups and small proprietorships.

The features that stand out for microbusinesses are its auto-attendants and mobile integration, on top of its ability to cut costs. Since micro-operations involve only a few people, they would need to communicate remotely in activities like sourcing and meeting potential clients and suppliers. The platform’s smartphone features would shine in that regard. GoToConnect’s auto-attendants function, on the other hand, assures customers that they will be entertained at a later time if the proprietor isn’t available.

What’s included in the Tier 1 plan?

  • Mobile Apps
  • Call Features
  • Call Management Features
  • Video Conference Features
  • Call Center Features
  • VoIP Support
  • Integrations

Use case: Miniature contact center

Micro drop shipping businesses tend to be bogged down by the number of correspondences between them and suppliers. Not only do they perpetually canvass prices from various vendors, but they also have to route each purchase order to the corresponding seller. When the business gains traction, the number of correspondences will grow exponentially, which can cause a lot of headaches.

GoToConnect addresses this concern with the various modes of communication it provides. Calls to prospective suppliers can be scheduled through its workflow nodes while exchanges between you and existing suppliers can be conducted via the app’s instant messaging function. The platform also integrates with productivity tools like Salesforce, which can be used to monitor sales and stock availability.

If you’re not satisfied with GoToConnect’s integrations, you might want to take a look at some of the best productivity tools on the market.

gotoconnect phone number UI

GoToConnect lets you call using your desktop computer. You can copy and paste the phone numbers to be dialed.

Tier 2 Plan

The package for small businesses, GoToConnect’s Tier 2 plan extends its functionalities to up to 9 users. The leap in the number of users brings the price down to $25.95 per month, per user.

Savings are a big deal for startups, freelance groups, and small businesses since they are typically working with limited capital. In light of this, GoToConnect’s cost-saving measures allow them to operate without logging sizable figures under their expenditures. Since communications are cloud-based, business owners won’t have to deal with costly international calls. They can simply chat or conduct a video conference with their team members and clientele.

What’s included in the Tier 2 plan?

  • Mobile Apps
  • Call Features
  • Call Management Features
  • Video Conference Features
  • Call Center Features
  • VoIP Support
  • Integrations

Use case: Deployment hub

Owners of food stalls and sourcing often have a contentious relationship, given the availability and varying prices of ingredients. There is also the concern of closing for the day or sourcing for supplies and restocking if your products get sold out early. The heart of the problem lies in stunted communication, with everyone too focused on their tasks, be it cooking, delivery, or on-site selling.

GoToConnect shines through in this regard since it lets you create a communication plan prior to sourcing and selling. You can establish a system through the workflow tool, reminding the sourcing team to send price-lists and vendor info via text messaging. Meanwhile, the sales crew can give you and the sourcing team a heads up if supplies are down to a fourth of its original amount, provided that the foot traffic is high and there are at least three hours of selling time left.  This way, you can restock, raise sales, and minimize wastage all at the same time.

gotoconnect voicemail

GoToConnect allows you to send, receive, and store voicemail.

Tier 3 Plan

Larger small businesses and freelance groups are the intended targets of GoToConnect’s Tier 3 plan. Accommodating 10-24 users, the package costs $23.95 monthly per user.

When organizations grow to take in 24 people, internal communications play a critical role in operations. Teams have to be formed and an effective communication strategy needs to be in place. GoToConnect’s tools help make those possible. Workflows can be created in accordance with your strategy using the platform’s drag and drop nodes. This takes into account the call, instant messaging, and video conferencing functions, to be used to reduce communication gaps. Meanwhile, the platform’s integration with collaboration tools helps in forming and assigning tasks to teams.

What’s included in the Tier 3 plan?

  • Mobile Apps
  • Call Features
  • Call Management Features
  • Video Conference Features
  • Call Center Features
  • VoIP Support
  • Integrations

Use case: Effective training tool

Welcoming new members to a team is more than just an exchange of pleasantries and the immediate dumping of workloads. Content managers, for instance, have to ensure that the new hires get acquainted with the writing styles and formats of the articles needed. There is also the task of creating visual representations of facts and figures that might require demonstrations. What makes this series of tasks extra tough is that the managers, themselves, have metrics to fulfill, a team to manage, and deliverables to produce.

The quick fix for this scenario is by conducting online meetings through GoToConnect’s video conferencing and combined video and screen sharing functions. Instead of hopping from one workstation to another, managers can meet face-to-face with their team via a video call. Demonstrations for new hires are also made easy since they have access to their manager’s computer screen, where the demos will take place. Step-by-step, they can see how things are done, en route to them consistently producing quality outputs in the long run.

gotoconnect workflows

GoToConnect’s drag and drop functionality makes it easy to create communication workflows

Tier 4 Plan

The largest small businesses or those ready to scale up their operations are the intended targets of GoToConnect’s Tier 4 plan. With this, the package accommodates 25-49 users for a monthly price of $21.95 per user.

Workflows tend to bulk up for companies having 25-49 employees as they deal with a multitude of clients as well as loads of internal tasks. Here, having an integrated system is necessary since it streamlines operations and maximizes the ability of the workforce. GoToConnect enters the picture by providing and automating all the necessary communication tools. Whether you need to communicate with company staff or customers, you have every possible solution at your disposal.

What’s included in the Tier 4 plan?

  • Mobile Apps
  • Call Features
  • Call Management Features
  • Video Conference Features
  • Call Center Features
  • VoIP Support
  • Integrations

Use case: Real-time updates 

With GoToConnect’s array of communication tools, the members of software teams can constantly update each other as they work on the various stages of software development. Updates can be posted in real-time on productivity apps linked to the software while its chat and video conferencing functionalities can be leveraged to keep the team aligned through every stage.

Should the developers encounter any difficulties, video calls can be made so that more knowledgeable personnel can provide demonstrations or give suggestions.

gotoconnect video conference

GoToConnect lets you join and host video conferences via desktop or mobile. You can also designate private rooms for your teams.

Tier 5 Plan

Medium-sized businesses require comprehensive solutions given the scale of their operations. With this, GoToConnect tailored its Tier 5 plan for bigger organizations, taking in over 50 users, all of whom are granted a large set of communication tools. At only $19.95 monthly per user, this package can be considered a steal. After all, the platform lets you manage the flow of inbound and outbound information and rids companies of pricey landline calls and obsolescence issues.

If you prefer to have more options, you might also want to take a look at some of the best virtual team communication tools around.

What’s included in the Tier 5 plan?

  • Mobile Apps
  • Call Features
  • Call Management Features
  • Video Conference Features
  • Call Center Features
  • VoIP Support
  • Integrations

Use case: Customer service solution

Mid-sized retailers are plagued daily by countless customer calls, ranging from inquiries to product returns. Through this cycle, companies that lack the platform to accommodate them are likely to turn off customers. This could lead to a gradual downturn in sales. And if the concern is left unaddressed for too long, the chances of recovery grow slimmer. Remember, bad publicity spreads like wildfire on social media.

GoToConnect lets retailers avoid this scenario as it provides every possible business communication tool necessary. With this, calls made to the wrong departments can be routed automatically to the right ones. Ringing schemes can be applied to all the phones to tag problem customers and those in good standing. Auto attendants can also be set to take calls in case all communication lines are clogged. Moreover, the various communication channels allow you to be in contact with multiple customers at a time.

Enterprise Plan

The biggest solutions are available to the biggest operations. Given this, rather than setting a pricing scheme in stone, GoToConnect elected to customize its solutions in accordance with the special needs of enterprises. The Enterprise plan is reserved for businesses that have over 100 workers in their employ. From call centers to conglomerates, to banks, the largest corporate entities can contact GoToConnect to get a quote.

What’s included in the Enterprise plan?

  • Mobile Apps
  • Call Features
  • Call Management Features
  • Video Conference Features
  • Call Center Features
  • VoIP Support
  • Integrations

Use case: Call center solution

When looking at GoToConnect’s list of offerings, the first industry that would come to mind is the call center industry. Every single feature that the platform possesses serves a huge purpose in the aforesaid sphere, and this applies regardless of the call center’s size. Since every agent takes in dozens, if not hundreds, of calls daily, the platform’s call functionalities, from routing and forwarding to hold music and accommodating unlimited queues, optimize the entire operations in one fell swoop.

Internally, video conferencing with private rooms lets teams discuss strategies surrounding the accounts they handle. The same goes for texting and instant messaging functions. Furthermore, since the platform supports over 180 desktop phone models, it potentially extends the shelf life of VoIP phones. This allows call centers to save a ton of money, given the cost of thousands of new VoIP units.

To put it simply, GoToConnect has the potential to disrupt the entire industry and set new norms.

Which GoToConnect Plan Works Best for Your Business?

GoToConnect pricing plans are not pared down for the lower-tiered packages. They are designated by a set number of users per package. While the exact target market for each plan isn’t explicitly stated, you can readily tell who each plan is for based on the number of users it accommodates. And it is as straightforward as it gets. After all, every plan offers an identical set of features.

Microbusinesses get to streamline their communication cycles by choosing Tier 1 while the logical options for small businesses are Tiers 2 and 3; picking one depends on the size of their workforce. Meanwhile, mid-sized companies and large-scale operations can go for Tiers 4 and 5, respectively. And finally, the Enterprise plan is reserved for the biggest corporate entities.

The real question is, “Would you really benefit from this platform?” Clear and effective communication happens to be one of the fundamental elements of business success, and GoToConnect has that in spades with all the communication channels it has on offer. The seamless interconnection between features also guarantees the smooth flow of information internally and externally. In a nutshell, it’s worth a lot more than what its price tags suggest.

Louie Andre

By Louie Andre

B2B & SaaS market analyst and senior writer for FinancesOnline. He is most interested in project management solutions, believing all businesses are a work in progress. From pitch deck to exit strategy, he is no stranger to project business hiccups and essentials. He has been involved in a few internet startups including a digital route planner for a triple A affiliate. His advice to vendors and users alike? "Think of benefits, not features."

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