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mHelpDesk Competitors: Best Field Service Management Alternatives

Category: B2B News

mhelp2There are several good field service management (FSM) applications on the market today. Some of these may offer advanced features that you may not need, while others may lack the tools your company require the most. Some FSM apps are created as complementary systems to ERP or CRM applications, while others work as stand-alone solutions. mHelpDesk is one of the popular solutions, but there are at least a few equally good alternatives to it. In this article we’ll review the viable mHelpDesk competitors including HouseCall Pro. You can also easily see it in action with a great HouseCall Pro free demo.

Overview of mHelpDesk

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mHelpDesk is used by more than 10,000 companies and many users have high praise for its dedicated support. It provides a wide range of features for businesses in different fields including pest control, electrical contractors, landscaping, HVAC, and computer repair. This means the app’s features are designed to serve specific job dynamics. mHelpDesk stands out for its scheduling, invoicing, and tracking tools. The invoicing feature is integrated with the scheduling tool which allows one-click invoicing with job reporting and tracking.

mHelpDesk offers a smooth user interface to manage time and materials as well as estimate quotes and billing customers. The app can also manage both scheduled and unscheduled workflows, and both one-time and recurring appointments. More functions include time tracking, reminders and alerts, credit card and online payment, and GPS map-enabled dispatch and routing. Customer booking can be done on your site by embedding a quote form. For more information on mHelpDesk’s features, benefits, and pricing, read our detailed review of mHelpDesk.

Here are two mHelpDesk competitors that you should consider:

1. HouseCall Pro Overview

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In our test of popular FSM solutions our experts found HouseCall Pro to be a top service that offers enterprise-level features at an affordable cost. You can also easily see if it fits your company requirements. Simply see HouseCall Pro free demo showcasing all major features of the app.

This platform positions itself as the “future of home service” and uses a transactional and community rating procedure to sell your company. Its customer front end displays the name of your business and customer rating. The vendor states that the app only recommends services that have got a 4-star rating from customers. Thus, with HouseCall Pro you are sure of accessing only those companies that provide quality service and can therefore be trusted.

HouseCall Pro accommodates almost all kinds of home services from HVAC, electrical, and plumbing to carpet cleaning and maid service. The app offers built-in category-specific features to match your workflows. It is easy to set up and use. HouseCall Pro’s simple mobile UI has been created by engineers who worked for Qualcomm Labs which is a top company in mobile computing. The iOS and Android native apps allow you to perform a range of tasks including managing appointments, dispatching, and billing and payment, as well as administrative work using on-demand reports, GPS, and real-time data.  

Furthermore, HouseCall Pro offers CRM tools such as set alerts, search customers, and look up client history. It includes a rule-based email remarketing feature using postcards that you can use to stay connected with repeat customers. You can send thank-you messages and re-booking reminders within the application and ensure your company is a top brand in your customers’ minds. Another standout feature is that you’ll be the default provider in the customer-end HouseCall app when your current customers use it.

The app can be used on Android and iOS devices. The mobile merchant side offers clear communication on important customer touch points, from estimates and scheduling to dispatch and directions, and up to payment receipts and thank-you messages.

Read more:  5 Best Help Desk Software To Consider When You Start a New Business

HouseCall Pro’s workflow automation frees you from manual administrative tasks like providing estimates, sending invoices, and scheduling dispatch. The app places all your records in a centralized location, which means customer data, important files, and invoices are secure and easily retrievable. You get real-time alerts and updates that inform you about work progress on location. You can also view and share calendars, get directions to the job, receive payments online and use other essential features of this top FSM app.

HouseCall Pro integrates smoothly with Google Calendar and QuickBooks, improving your productivity with import/export capabilities. The app’s basic Starter plan for 1-3 users costs $69/month ($57/month on bi-annual billing). Read our full review of HouseCall Pro for more information on the system and its features. 

2. Jobber Overview

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Jobber has similar capabilities to mHelpDesk, but concentrates on fewer industries. Although it offers good features, but lacks the additional values of HouseCall Pro. Jobber’s functions include task management, time tracking, calendar, map viewing, invoicing, and CRM.

Jobber stands out for its product attributes such as ease of use, reliable support, responsive scheduling using on-demand data from the field, map-enabled job routing, smooth integration with accounting and CRM systems, and flexibility to manage various jobs.

Jobber’s CRM module can set up reminders, dig up past client relationships, search through clients, invoices and jobs, and set custom fields for targeted searches. Users can batch invoicing and send multiple billings in a single action. If they need to add extra services in the invoice, they can create a new line item. Another top feature is the job scheduling wizard, which streamlines the procedure of creating a job, selecting the client, and assigning the task to your team.

Similar to mHelpDesk and HouseCall Pro, Jobber offers map view routing that can be optimized with your own route inputs, to-do lists, quick-view calendar with drag-and-drop tool, GPS tracking, and a built-in time tracker. Like mHelpDesk, Jobber has a website integration to embed a quote form on your website. However, both apps lag behind HouseCall Pro which offers a customer-end app to promote your business. You can read our detailed review of Jobber for more information on the service and its elements.

Conclusion

All three FSM apps offer a range of useful features and excellent support. However, HouseCall Pro stands out from the pack as it gives field service companies extra help to promote their services to a larger market via its customer-end app. Thus, HouseCall Pro is a good investment that can help businesses stay competitive in a crowded industry. We highly recommend HouseCall Pro for your company. You can easily test the service on your own if you sign up for free HouseCall Pro demo.

By Jenny Chang

Senior writer at FinancesOnline who writes about a wide range of SaaS and B2B products, including trends and issues on e-commerce, accounting and customer service software. She’s also covered a wide range of topics in business, science, and technology for websites in the U.S., Australia and Singapore, keeping tabs on edge tech like 3D printed health monitoring tattoos and SpaceX’s exploration plans.

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