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Top 5 Vocalcom Alternatives: Leading Call Center Solutions On The Market

Category: B2B News

vcaChoosing a solid call center system without the necessary information is so problematic for some companies that they decide to turn to third-party providers and delegate their support services. But why paying extra bucks if you have the clear picture of what you need? Do you need 24/7 support or a system that will record voice messages? Luckily for you, the market boosts with solutions that cover all call center operations.

Most of the time, companies are looking for multi-level IVR, customizable, and well-integrated call centers that will allow skill-based routing, and improve the quality of their services. With this in mind, we’ve examined and compared Vocalcom and its main alternatives developed on the concept of ‘one size fits all’ software, convinced that there is no front-end service business where such solutions wouldn’t be useful.

Vocalcom is one of the leading apps in our customer support software category, appreciated by our experts for its massively-scalable and feature-rich interface. The platform ensures that your transition from a self-service to a live-service platform will be seamless, while it also preserves the context of your old communications to make sure users’ experience won’t be compromised. You can use it to boost your company’s reputation, but also please your team with support software tailored for communication. The reason why we believe Vocalcom is useful for all customer-oriented businesses is the impressive variety of communication channels that make sure customers will reach you anytime, from any location.

Vocalcom Post

In short, Vocalcom makes it possible to:

  • Use the WebRTC platform to communicate with users via web chat, phone, email, SMS, Facebook, and Twitter
  • Boost sales with outstanding and timely customer service
  • Save time and money you’d otherwise spend on complex and expensive setup
  • Make use of detailed surveys and analytics to evaluate the performance of your agents
  • Get click-to-call meetings, click-to-chat, and click-to-video buttons
  • Get a customer feedback suite allows users to evaluate your service
  • Make use of progressive, predictive, and preview dialing

What are the top 5 Vocalcom alternatives that are considered as leading call center solutions for your business?

  1. Talkdesk
  2. Aircall
  3. ShoreTel Sky
  4. 8×8 Call Center
  5. Nectar Desk

1. Talkdesk

Talkdesk is another leading help desk and VoIP application that transforms customer relationships into a vital source of growth and productivity. It’s definitely one of the most reliable Vocalcom alternatives. Using it, you will be able to channel all calls and manage them from a single platform without making use of an actual call center. As an intelligent and intuitive system reminiscent of Vocalcom, Talkdesk won’t take much to set up and learn, and will integrate with all of your CRM applications to eliminate manual entry and to save you time. Among other prominent feature, Talkdesk will ensure access to call recording, unlimited concurrent calls and several international numbers, and both real time and historical reporting. For more similar solutions, check our list of Talkdesk alternatives. To sum up, Talkdesk offers a fully functional call center setup that you can use to provide top rate support for your services and products.

Talkdesk Post

Why use Talkdesk instead of Vocalcom?

  • It is a fully-featured VoIP with built-in CRM functions
  • It records and stores customer data in external databases
  • It works with your data to maximize lead generation (web-to-lead)
  • Automates more contact management operations and compiles lists for you
  • It offers both historical and real-time reporting

Why use Vocalcom instead of Talkdesk?

  • It offers a complete browser-based multichannel agent desktop – WebRTC
  • It provides dedicated apps for Android and iOS users
  • Has a simpler interface, and takes less time to learn

2. Aircall

Aircall is a smart and easy-to-use app designed for small to medium remote and delocalized teams. The service is available in approximately 30 countries, which helps you build and maintain relationship with international clients. The type of operations and the technology you’re using won’t matter, as the system is specifically developed to work for all industries. Our experts mostly recommend Aircall because of shared call inboxes and follow up lists you can use to manage contacts on your own devices, and which give you the unique opportunity to enhance team collaboration and keep both employees and customers happy. If interested in a similar call center solution, check out our Aircall alternatives. In short, Aircall enables small and medium-sized companies to be closer to their customers, no matter where their physical location is.

Aircall Post

Why use Aircall instead of Vocalcom?

  • It ‘localizes’ your customer support with numbers for 30 different countries
  • Focuses on collaboration, as it offers shared call inboxes and cascading lists
  • You can use it to make and receive calls from your computer
  • It is suitable for freelancers and sole entrepreneurs
  • The pricing package is more affordable, and calculated by quote for larger teams

Why use Vocalcom instead of Aircall?

  • It is more suitable for larger teams and enterprises
  • Offers more advanced features, CRM and analytic capabilities
  • Records, stores, and protects your data in a centralized database

3. ShoreTel Sky

ShoreTel is one of the best Vocalcom alternatives as it is a communication-ready suite that won’t require you to purchase expensive licenses or install hardware in order to receive calls from your customers. It is hosted in cloud, and thereof fully functional on your mobile devices. Thanks to it, large and disconnected teams will be able to collaborate and share files in a comfortable environment, while the manager can use the system to assign tasks to the most appropriate agents. The robust system also integrates with a number of popular ERP and CRM providers, which means there is no industry or corporate ecosystem where it can’t be applied. For more similar solutions, browse our ShoreTel Sky alternatives list, and find the ideal product for your needs. To summarize, Shoretel Sky is a suite of cloud-hosted phone solutions designed to unify all business communication processes.

Shoretel Post

Why use ShoreTel Sky instead of Vocalcom?

  • It is focused on improving collaboration, and boosts the quality of your meetings and web conferences
  • It is equipped with instant desktop notifications to make sure your agents won’t miss any call
  • You get to exchange large files and video content without the need to use third-party software
  • Integrates with leading ERP providers
  • Service and support is available in several languages

Why use Vocalcom instead of ShoreTel Sky?

  • It is simpler and more suitable for small teams
  • It is packed with CRM and analytic functionality
  • You get to run your own call center which can be easily configured and monitored

4.8×8 Call Center

8×8 is a reputed provider of communication services, currently applied by more than 40,000 businesses around the world. Next to its outstanding VoIP service, 8×8 offers a dedicated call center for corporate users, which combines their phone systems with cloud-based contact centers to ensure all communication needs are met from a single platform. You can use it as your contact database but also to organize virtual meetings and enhance team collaboration. What is really remarkable about this software is its compliance with some of the strictest security standards (FISMA, HIPAA, and PCI-DSS), thanks to which you can use it worldwide. For more handy call centers, read our list of 8×8 Call Center alternatives. In a nutshell, 8×8 Call Center is a simple, complete, secure, and robust application that provides an integrated approach to business communications.

8x8 Post

Why use 8×8 Call Center instead of Vocalcom?

  • It enriches your phone system with hosted PBX and directory assistance, and connects it to your cloud contact centers
  • Correspond to the strictest security standards, and works worldwide
  • It is packed with supervisory tools, including agent management tools, CTI, and FAQ knowledgebase
  • It is fully integrated with 8×8 VoIP and 8×8 CRM
  • It offers a dedicated suite of business features (conference bridge, call transfer, direct phone numbers, business SMS, 3-way calling, group intercom paging, and many more)
  • It quickly recovers your data in case of a disaster

Why use Vocalcom instead of 8×8 Call Center?

  • It offers complete browser-based multichannel agent desktop – WebRTC
  • It comes with a Customer Feedback Suite and NPS
  • You can use its dynamic call and screen recording to preserve control over your operations

5. Nectar Desk

Nectar Desk is a relatively young, yet very powerful SaaS call center you can use to handle customer communications. While it appears fairly limited compared to omnichannel and complex VoIP platforms, Nectar Desk will cover all premium call center features companies need to be there for customers 24/7. Interactive voice response (IVR) is not the only thing to look forward to with Nectar Desk – this system will please you with advanced reporting capabilities, extensions, local and toll free digits, and will cut expenses related to installing software or training staff to use it. We’ve also prepared a list of great Nectar Desk alternatives to help you find the best solution for your business. To sum up its key benefits, Nectar Desk is a comprehensive cloud-based call center solution offered as a SaaS capable of managing incoming and outgoing calls and with reporting and analytics tools.

Nectar Desk Post

Why use Nectar Desk instead of Vocalcom?

  • It is simpler to use, and there is no learning curve related to it
  • Suits teams that have 5 to 50 agents
  • Teams up to 3 agents get to use it for free
  • Allows you to use your own soft phone and to cut expenses
  • Offers a variety of strategies that help enhance your team’s performance

Why use Vocalcom instead of Nectar Desk?

  • Works better for large teams and enterprises
  • Its WebRTC omnichannel platform is packed with advanced call center features
  • You can use it for reporting and analytics

Pricing Considerations

Product

Pricing

Payment Plans

Accepted Payments

VOCALCOM

  • Click2Start – €65/month
  • Business Plus – €99/month
  • Enterprise – €145/month
  • Premium – €250/month
  • Monthly Payment
  • Annual Subscription
  • Credit Cards
  • Mailed Check
  • Bank Transfer

TALKDESK

  • Regular – $29/month
  • Pro – $49/month
  • Enterprise – $99/month
  • Monthly Payment
  • Annual Subscription
  • Credit Cards
  • Mailed Check
  • Bank Transfer

AIRCALL

  • Starter – $29/month
  • Premium – $99/month
  • Enterprise – $399/month)
  • Monthly Payment
  • Annual Subscription
  • Credit Cards
  • Mailed Check
  • Bank Transfer

SHORETEL SKY

Individual quote-based plans for each user
  • Quote-based
  • Credit Cards
  • Mailed Check
  • Bank Transfer

8×8 CALL CENTER

Individual quote-based plans for each user ·         Quote-based
  • Credit Cards
  • Mailed Check
  • Bank Transfer

NECTAR DESK

  • Free for Teams up to 3 agents
  • Basic – $29/month
  • Intermediate – $49/month
  • Advanced – $99/month
  • Free
  • Monthly payment
  • Annual Subscription
  • Credit Cards
  • Mailed Check
  • Bank Transfer
Jenny Chang

By Jenny Chang

Senior writer at FinancesOnline who writes about a wide range of SaaS and B2B products, including trends and issues on e-commerce, accounting and customer service software. She’s also covered a wide range of topics in business, science, and technology for websites in the U.S., Australia and Singapore, keeping tabs on edge tech like 3D printed health monitoring tattoos and SpaceX’s exploration plans.

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