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12 Latest Customer Service Trends & Predictions for 2020 and Beyond

12 Latest Customer Service Trends & Predictions for 2020 and Beyond

Customers expect the best service, and they’re willing to spend more to get it. Businesses that don’t adapt to this market reality are likely to fail. But those that can adjust to these customer service trends may very well succeed. Change happens fast nowadays. What’s effective today might become useless tomorrow. And with customer expectations […]

Asana vs Jira: A Comparison of Popular Project Management Software Solutions

Asana vs Jira: A Comparison of Popular Project Management Software Solutions

Which is better Asana or Jira? Asana is better than Jira if you are looking for a generic project management platform. It is designed to have an interface similar to social media networks, making it easy to use. However, Jira seems to have the edge if you use an agile methodology. Also, it supports an […]

Pros & Cons of PhoneBurner: Analysis of a Leading Call Center Software

Pros & Cons of PhoneBurner: Analysis of a Leading Call Center Software

What are the pros and cons of PhoneBurner? The pros and cons of PhoneBurner are demonstrated by its power dialer. It can ring up to 80 numbers in an hour, allowing agents to reach more leads. It has value-added tools and has a built-in CRM, too, though not a full-featured one like dedicated systems. While […]

215 Marketing Statistics You Must See: 2019 & 2020 Data Analysis & Market Share

215 Marketing Statistics You Must See: 2019 & 2020 Data Analysis & Market Share

Like the engine to an airplane, marketing is to a business. Simply put, marketing is indispensable, and forward-thinking companies just cannot do without it. However, as important as it is, the world of marketing is subtly complex and extensive. As such, you should have an in-depth understanding of marketing to keep your strategies running without […]

What Is a Prospect & How’s It Different from a Lead and Opportunity?

What Is a Prospect & How’s It Different from a Lead and Opportunity?

Sales and marketing have come a long way since the conception of the marketing funnel in the 1920s. It’s easy to get confused with all the terminology thrown around as sales teams strategize their next campaigns. If you’ve ever asked yourself, “What is a prospect?” and wondered about the differences between prospects, leads, and opportunities, […]

7 Email Marketing Trends and Predictions for 2020 – A Look into What Lies Ahead

7 Email Marketing Trends and Predictions for 2020 – A Look into What Lies Ahead

Not many people know that email is older than the internet. The very first email was sent by its inventor—in 1971. The internet did not do it until 12 years later. Almost half a century later, snooping around for the latest email marketing trends has become a discipline in its own right. In the coming […]

Number of Netflix Subscribers in 2019 & 2020: Growth, Revenue and Usage

Number of Netflix Subscribers in 2019 & 2020: Growth, Revenue and Usage

How many subscribers did Netflix have in 2019? Netflix had 163.5 million subscribers worldwide as of the third quarter of 2019. 158 million are paid subscriptions while over 5.5 million are free trial customers. The United States makes up 38% of the worldwide paid subscription numbers with 60.62 million but the growth of the company […]

Number of Email Users Worldwide 2019 & 2020: Demographics & Predictions

Number of Email Users Worldwide 2019 & 2020: Demographics & Predictions

How many email users are there in the world? There are 3.9 billion email users worldwide. The figure is over half of the world’s population and shows no sign of slowing down. Growth is forecast at a steady 3% annual rate with the number of email users predicted to reach close to 4.4 billion in […]

Number of Gamers Worldwide 2019 & 2020: Demographics, Statistics, and Predictions

Number of Gamers Worldwide 2019 & 2020: Demographics, Statistics, and Predictions

How many active video gamers were there in 2019? There were 2.47 billion video game players worldwide in 2019. The figure will rise to 2.6 billion in 2020 based on a 5.22% year-on-year growth forecast. The global games market had $148.8 billion in revenues for 2019, 48% of which came from the Asia Pacific market. […]

Number of Smartphone and Mobile Phone Users Worldwide in 2019 & 2020: Demographics, Statistics, Predictions

Number of Smartphone and Mobile Phone Users Worldwide in 2019 & 2020: Demographics, Statistics, Predictions

How many smartphone users are there in the world? There are over 3 billion smartphone users in the world, two-thirds of which own Android-powered devices. There were 1.517 billion smartphones sold by the end of 2019. The increase is 88% over a ten-year period. However, there was a slowdown with smartphone sales in 2018, signifying […]

Number of Social Media Users in 2019 & 2020: Demographics & Predictions

Number of Social Media Users in 2019 & 2020: Demographics & Predictions

How many social media users are there in the world? In 2019, there were 3.484 billion social media users in the world. Social media usage continues to grow alongside internet penetration, and if the growth rate stays constant, estimates forecast there could be more than four billion social media users by 2021. What was the […]