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How to Create a Customer Satisfaction Survey

How to Create a Customer Satisfaction Survey

What to ask in customer satisfaction surveys? What you ask in customer satisfaction surveys should be specific and measurable questions on how customers feel about your support or product at every touchpoint. That way, you can make informed business decisions or gain actionable insights into your service efforts. Understanding your customers’ sentiments is the first […]

15 Latest Sales Trends & Forecasts for 2020 You Should Know

15 Latest Sales Trends & Forecasts for 2020 You Should Know

You can’t travel to the future to find out what’s the next big thing in sales, go back in time, and pull the rug from under your competition. However, you can do the next best thing: take to heart the hottest sales trends today and use them to your advantage. For example, nobody expected the […]

11 Current AI Trends & Predictions for 2020 According to Experts

11 Current AI Trends & Predictions for 2020 According to Experts

Depending on how you look at ongoing AI news, artificial intelligence (AI) either promises unprecedented, sweeping changes in societies for good or threatens to supplant humanity in every imaginable way. We choose to focus on the first option, albeit with all the precautions about all the AI trends emerging from out of just about any […]

Top 3 Call Center Software Solutions: Comparison of Zendesk Talk, Freshcaller & RingCentral Call Center

Top 3 Call Center Software Solutions: Comparison of Zendesk Talk, Freshcaller & RingCentral Call Center

What is the best call center software? The best call center software is Zendesk Talk. As a built-in solution in Zendesk’s ticketing suite, it allows service teams to provide efficient and personalized phone support from the same system they use to manage all other channels. Consumers are raising their expectations of brands they do business […]

Pros & Cons of Mavenlink: Analysis of a Top Project Management Software

Pros & Cons of Mavenlink: Analysis of a Top Project Management Software

What are the pros and cons of Mavenlink? The pros and cons of Mavenlink are demonstrated by its project management and team collaboration features. It lets you monitor and control your projects through task lists, resource allocation, and threaded communications. On the downside, it doesn’t let you add photos directly to the activity feed, but […]

6 Snapchat Trends and Predictions for 2020 According to Experts

6 Snapchat Trends and Predictions for 2020 According to Experts

Snapchat is taking the world by storm. It’s drawing in social media users by the millions through its quirky filters and unfiltered approach to online interactions. Consequently, it has become a useful tool for businesses that want to reach their target audience and communicate with existing customers. However, merely having a Snapchat account isn’t enough […]

Number of Netflix Subscribers in 2019 & 2020: Growth, Revenue and Usage

Number of Netflix Subscribers in 2019 & 2020: Growth, Revenue and Usage

How many subscribers did Netflix have in 2019? Netflix had 163.5 million subscribers worldwide as of the third quarter of 2019. 158 million are paid subscriptions while over 5.5 million are free trial customers. The United States makes up 38% of the worldwide paid subscription numbers with 60.62 million but the growth of the company […]

Number of Email Users Worldwide 2019 & 2020: Demographics & Predictions

Number of Email Users Worldwide 2019 & 2020: Demographics & Predictions

How many email users are there in the world? There are 3.9 billion email users worldwide. The figure is over half of the world’s population and shows no sign of slowing down. Growth is forecast at a steady 3% annual rate with the number of email users predicted to reach close to 4.4 billion in […]

Number of Gamers Worldwide 2019 & 2020: Demographics, Statistics, and Predictions

Number of Gamers Worldwide 2019 & 2020: Demographics, Statistics, and Predictions

How many active video gamers were there in 2019? There were 2.47 billion video game players worldwide in 2019. The figure will rise to 2.6 billion in 2020 based on a 5.22% year-on-year growth forecast. The global games market had $148.8 billion in revenues for 2019, 48% of which came from the Asia Pacific market. […]

Number of Smartphone and Mobile Phone Users Worldwide in 2019 & 2020: Demographics, Statistics, Predictions

Number of Smartphone and Mobile Phone Users Worldwide in 2019 & 2020: Demographics, Statistics, Predictions

How many smartphone users are there in the world? There are over 3 billion smartphone users in the world, two-thirds of which own Android-powered devices. There were 1.517 billion smartphones sold by the end of 2019. The increase is 88% over a ten-year period. However, there was a slowdown with smartphone sales in 2018, signifying […]

Number of Social Media Users in 2019 & 2020: Demographics & Predictions

Number of Social Media Users in 2019 & 2020: Demographics & Predictions

How many social media users are there in the world? In 2019, there were 3.484 billion social media users in the world. Social media usage continues to grow alongside internet penetration, and if the growth rate stays constant, estimates forecast there could be more than four billion social media users by 2021. What was the […]