Post pandemic, most businesses are back on track, practicing their new normal. Along with the changes in business operations, the global market for CRM software is expected to reach $107.1 billion in 2027. Even more so, the pandemic also aided the spread of cloud CRM software, which allows people in different locations to collaborate on a single platform via the internet.
Aside from data accessibility across multiple locations, marketers and sales directors are concerned about hardware costs, data storage, maintenance, and security. Imagine your computer crashing, rendering all your customer data inaccessible. What if your business starts expanding and your on-premise CRM can no longer handle it? It’s no surprise that marketers and sales directors are making the switch to cloud CRM software to eliminate these issues.
Choosing cloud CRM software for your business can be time-consuming, but gathering the right information will help you get the best cloud CRM software to help you run your business smoothly. So, if you want to improve customer service or expand operations to new locations without sacrificing work efficiency, this list of top cloud CRM software can assist you in finding the best CRM cloud software to meet your needs.
Top 15 Cloud CRM Software for 2022
Fortune Business Insights reports that the surging distant location-based workforces and clientele are what will fuel the market growth for CRM. Indeed, the purpose of CRM software is to help you develop a unified workforce. More so with a cloud-hosted solution, your team can access your CRM data from anywhere, whether in the office, at home, on the road, or even from other parts of the world. Your team is always connected and has access to the most up-to-date customer data, which they can update at any time and from any location.
Meanwhile, Forbes reports that security is hardly the problem with cloud CRM since most mainstream software vendors have servers in data centers with military-grade security. As such, with robust security measures and certifications, the best CRM cloud software safeguards your company’s and customers’ data. Backups on a regular basis also reduce the risk of data loss due to a technical error. With secure data on top of an efficient workflow, CRM software can help you bring customer satisfaction, giving you the opportunity to build a loyal customer base.
Source: ActiveCampaignImpact of Mobile CRM on Sales Productivity
The best cloud CRM software has reshaped business models by eliminating the need for hardware, storage space, and security purchases. All you need is an internet connection, the right OS, and a computer or mobile phone to get started. Now, every industry benefits from cloud CRM software, especially those in customer service, marketing, IT, and sales. It allows teams to grow more than ever.
Top Cloud CRM Software for 2025
1. HubSpot CRM
HubSpot CRM is a robust automation system that’s great for firms that are just discovering the advantages of CRM and want to test it out, or for companies that are underutilizing their existing CRM systems. It can help your company close deals more quickly and save time organizing customer documentation, not to mention offering powerful data enrichment features that allow you to import leads from emails with a single click, and it is designed to be simple to use and integrate into existing workflows.
HubSpot CRM will help you close more deals with less effort because it organizes, tracks, and grows your sales pipeline. This means that your agents will spend less time researching. You can get up to 1,000,000 contacts and users for free, as well as unlimited storage. In terms of effectiveness, HubSpot outperforms many paid tools, unlike most free software. Individuals, B2B and B2C businesses, retail, accounting, real estate, construction, and other industries can all benefit from it.
Try out HubSpot CRM for freeHubSpot Smart CRM
HubSpot CRM will run in the background of all other tools you use once installed, ready to be triggered when needed. Among the many products that can be integrated are Google Chrome, Google Dynamics, Snap Engage, and Dropbox. Essentially, HubSpot works in any software ecosystem and does not necessitate any changes to your processes or operations.
While HubSpot CRM has a free version, the basic version, which costs $50 per month, has more features. It is ideal for businesses that are just discovering the value of CRM and want to put it to the test, as well as for businesses that are underutilizing their existing CRM systems.
Detailed HubSpot Smart CRM Review
2. Pipedrive
Pipedrive allows you to focus on the right activities and deals. This is why it is an excellent tool for both salespeople and business owners. The app displays your sales pipeline as well as sales methodology, and its Timeline View enables you to zero in on the best deals. Besides, Pipedrive is a secure app that has tens of thousands of users worldwide and offers dependable hosting as well as nightly backups.
Pipedrive gives you an overview of your sales, and the sales methodology is appealing as it is simple when keeping track of your team’s progress, helping you decide which deals to pursue. Besides, it has a plethora of workflow automation tools, so agents can save time by creating custom workflows based on trigger events. Work is made even more efficient as Pipedrive integrates with over 300 apps.
Try out Pipedrive with their free trialPipedrive
Its ease of use and limitless configuration options aid in lead management. Customizable Web Forms created by users can be embedded directly into your website or newsletter. You can easily import leads with so many CRM and contact management integrations. This feature aids sales teams in the organization of their contacts.
Pipedrive lets you customize everything, helping you adapt the stages of the sales pipeline to your company’s needs. Besides, entire modules can also be switched on and off, and you can personalize messages and share files with clients using modern editing filters. There’s also group chat, and more importantly, you can carry your sales pipeline with you using the mobile app on your phone or tablet. Backups to a server in real-time too.
Detailed Pipedrive Review
3. NetSuite CRM
NetSuite CRM provides businesses of all sizes with a 360-degree view of their customers in real-time. You receive continuous updates from all points of contact and throughout the customer lifecycle. Businesses can provide exceptional customer service with NetSuite CRM, from lead management to fulfillment and post-sales support.
Knowledge management is one notable feature. You can publish and organize content in this area, making it easier for customers and employees to find specific documents. Furthermore, the software allows you to organize all customer interactions into a timeline, making it easy for departments or individuals to access customer data.
Try out NetSuite CRM with their free trialNetSuite CRM
NetSuite CRM also includes an integrated contact management feature that provides contact information such as roles within the company, communication history, and product and service issues. It also ensures that everyone on the team is staying on track with the group calendar. As a result, you can easily track clients and prospects, rather than just your team’s activities, and reach out to them or respond to their needs.
The platform goes above and beyond the typical CRM features. NetSuite CRM includes advanced marketing automation, sales force automation, and customer service management capabilities. Besides, it integrates with G Suite, MailChimp, NetSuite OneWorld, and many others. You can contact NetSuite CRM for a quote to ensure that the features you receive are truly what you require and at a price that is reasonable for you.
Detailed NetSuite CRM Review
4. Salesforce CRM
Salesforce CRM consolidates all customer data and interactions, allowing you to follow up on more leads. It is intended to assist you in expanding your business. So, it lets you increase sales team productivity on the road, in the office, or online. Besides, you can oversee your whole operation with the Feed First feature, which displays the most important information based on your settings. Similarly, you can use AppExchange to add more features and tools. The platform simplifies the creation of critical reports, sales forecasts, and territory models.
Salesforce Sales Cloud also provides real-time insights into customer data. The Sales Collaboration module makes it easier to track deals and conduct competitor research. Similarly, Sales Performance Management enables you to set metric-based goals and reward winning sales representatives in order to foster healthy team competition. You can also create campaigns and track clicks to generate quality leads and shorten the sales cycle. Use the Lead Management, Marketing Automation, and Sales Data apps to build a systematic pipeline from lead to conversion.
Try out Salesforce CRM with their free trialSalesforce CRM
This software is compatible with Android and iOS, allowing you to work on the go. You can create adaptive weekly forecasts by viewing your sales team’s conversions in real-time. Reports and Dashboards can also be used to check and collect data for reporting and analysis. You can do all of this without having to stay in the office all day.
The best part is that Salesforce Sales Cloud integrates with major CRM, sales, and accounting solutions like Desk.com, TeamSupport, LeadExec, FinancialForce ERP, Ambassador, Zuora, and Zendesk. All of this adds up to your efficient operation.
Detailed Salesforce CRM Review
5. monday.com CRM
By centralizing data and allowing team members to collaborate, monday.com simplifies customer and project management. It enables you to manage lead-to-project pipelines more easily, centralize contact information for easier communication, and accelerate sales through complete visibility. Furthermore, you can customize your customer management portal to meet your specific needs. Its distinctive features and adaptability earned it our Supreme Software, Great User Experience, and Expert’s Choice Awards.
monday.com is the ideal tool for replacing messy spreadsheets and obtaining a CRM without breaking the bank. Instead of relying on a third-party system to manage customers and combining data from other productivity tools, monday.com enables you to manage both projects and customers visually.
Try out monday.com sales CRM with their free trialmonday.com sales CRM
monday.com connects all departments in any company, regardless of company size or industry. As the system tracks and measures data, agents can easily estimate how far operations have progressed. Employees can also help operations by participating in tasks that do not directly affect them but are available to them. Its collaborative interface and social media-like agent-to-agent and agent-to-client relationships make it a popular choice among both agents and clients.
It takes less than a month for the entire team to get used to monday.com. It is also an open API system, which means you can create custom connections and integrate them with almost any third-party system or application. All of this is in a system that is reasonably priced and meets the needs of different market tiers, making it ideal for small and new teams. Anyone who wants to test this system can do so for free.
Detailed monday.com sales CRM Review
6. CRM Creatio
CRM Creatio is a full-cycle automation suite for marketing, sales, and service that is powered by no-code tools and provides complete workflow flexibility. Its cross-functional management tools bridge the gap between marketing, sales, and customer service operations.
This app increases user adoption through the use of open APIs, AI, and UX, and its low-code architecture makes integration with existing business systems simple. Even without extensive programming knowledge, you can easily add widgets and applications to your system. It also has calendars, task management tools, document processing options, and analytics solutions to help you focus on more important and time-consuming tasks.
Try out CRM Creatio with their free trialCRM Creatio
CRM planning, automation, and monitoring tools are included in the software suite. It also includes a centralized customer database and dashboards, providing you with a comprehensive view of your operations and customers. Despite the massive amount of data in your system, your sales, marketing, and service teams can all access the central hub, keeping everyone in the loop.
You can gain insights into your customers’ purchasing habits and forecast sales for your company using an easy-to-use set of analytics tools. These analytics also aid in the identification of strategy flaws, the making of data-driven business decisions, and the planning of efficient and effective CRM strategies.
Detailed CRM Creatio Review
7. Freshsales
Freshsales is a comprehensive solution that automates the entire sales cycle, from lead generation to deal closure. It can help your sales teams manage contacts, accounts, and pipelines more effectively and categorize email activity, audience behavior, and page visits. They can also create detailed profiles of contacts and clients, which will assist them in contextualizing their interactions with leads and customers.
Freshsales also has a robust pipeline management system. Your team will be able to easily track and manage all pipeline deals. They can identify high-potential deals and forecast revenue using its built-in Freddy AI, as well as provide curated and custom reports that managers can use advanced metrics to track sales performance.
Custom sales activities can also be created to fit specific sales processes, and this is made simple by integrated communication tools such as chat and phone, which allow reps and managers to collaborate without leaving Freshsales. You personalize your system by adding new fields and modules, as well as updating leads and contacts’ social profiles. For all records, your team can create workflows that run daily, weekly, or monthly.
Freshsales integrates with applications such as Slack, Google Apps, and Zapier. Accounts can also be accessed via mobile apps for Android and iOS, allowing you to manage contact lists, filter lists, and schedule appointments and tasks even when you’re on the go.
Detailed Freshsales Review
8. Zoho CRM
Zoho CRM works best for lead and contact management, sales pipeline management, and purchase control. The main module navigation panel remains on top of the home screen to facilitate searching, and you can customize the dashboard to meet your needs. These features, combined with the user-friendly interface, make workflow a breeze.
This app automates daily tasks, tracks sales, and engages customers across platforms, making it ideal for both small businesses and large corporations. You can also manage customer accounts and track their purchase history for cross-selling and upsell opportunities. You can also design your own forecast reports and dashboards, as well as set, assign, or edit sales quotas.
Try out Zoho CRM with their free trialZoho CRM
The majority of people nowadays are on Twitter and Facebook, and Zoho CRM allows you to reach them. Zoho CRM tracks their actions and categorizes them as leads and contacts in order to connect with them and invite them to see your work.
Finally, its mobile platform enables you to take CRM with you wherever you go while still receiving real-time updates and closing deals. Its functionality can be expanded by integrating it with popular apps such as Microsoft Outlook, MailChimp, QuickBooks, ConstantConnect, Google Apps, and cloud-based connectors such as OneSaas and CloudWork.
Detailed Zoho CRM Review
9. Zendesk Sell
Zendesk Sell is a sales CRM platform for both B2B and B2C customers. It gathers and visualizes data to assist sales teams in improving their sales processes, productivity, and pipeline visibility. The vital productivity solutions provided by Zendesk Sell optimize sales operations and eliminate administrative burdens. Zendesk Sell makes it simple to collect data.
High-quality leads are required for increased profits and sales. Zendesk Sell enables salespeople to concentrate on high-value prospects. Firms can use automated scoring systems and smart lists to find the best prospects based on firmographic, demographic, and channel data. Finally, lead scoring saves time and assists businesses in converting leads.
Zendesk Sell’s visual reporting assists salespeople in identifying relevant sales data. This removes guesswork from sales decisions. The technology collects a large number of data points for each customer in order to generate visual reports that encourage sales activities and sound decisions.
It can assist organizations in developing a mobile sales force. The solution includes a mobile sales app. A smooth mobile sales tool with an easy-to-use user interface and enterprise-level capabilities.
Detailed Zendesk Sell Review
10. vcita
In addition to everyday business operations, the vcita cloud solution contains capabilities for email and SMS marketing as well as client management. Online payment and client communication are only a few of the features included in vcita.
Many features make this program suitable for small business owners. Online scheduling allows you to specify your time zone, business hours, and availability. Your website can offer an appointment booking calendar. Clients can use a self-service portal to arrange services, make appointments, register for events, and pay online. Also brand invoices.
vcita also provides targeted marketing. It allows clients and prospects to collaborate with your team. Create landing pages with a page builder, add dynamic widgets to your website, and improve your marketing with email. It can ask customers to pay, fill out a form, or upload a file.
All software features and functions are designed to help you boost productivity, efficiency, and profitability. But you can still combine it with Facebook, Paypal, Quickbooks, Google Calendar, Wix, and others to improve efficiency. It starts with a free edition and lets you add features as you need them. Professional tools to offer your organization a competitive edge are now affordable.
Detailed vcita Review
11. Salesmate
Salesmate is an all-in-one solution that provides sales representatives with quick access to the tools they require. These include built-in calling and texting capabilities, enabling agents to contact leads, prospects, and customers in a timely and personal manner. Additionally, these eliminate the need for additional tools and software, saving you money and time.
Salesmate syncs with Outlook and G Suite in both directions. The sales team can now centralize prospect data, including email correspondence, for easy access by all parties. There are also SMS, email, and task drip campaigns. Users have the ability to automate tasks such as customer outreach. Customers are prioritized over manual tasks. Over 100 apps are also integrated into the platform. This means that businesses can improve their sales workflow while also streamlining their existing work processes.
Salesmate provides a set of reports that enable business owners and managers to track sales agent productivity. This is especially beneficial to businesses that allow remote work. Team leaders can listen to sales calls for training purposes by using the call recording option.
Salesmate’s reports and analytics assist you in better understanding your sales funnel. These provide sales managers with information about the performance of their teams. These figures can assist them in improving their processes. What’s more, they keep all stakeholders up to date.
Detailed Salesmate Review
12. Pipeliner
Pipeliner is a sales CRM platform that increases user and client interaction. It features visual reports and automation. It likewise integrates with common business applications. Its intuitive design and features enhance adoption and ROI. It is easy to understand and use, and its functionality and profile settings are accessible via the dashboard.
The system allows users to establish various pipelines for different purposes. You can better understand your teams’ performance through sales reports and enhanced business intelligence reports.
Pipeliner’s Product Catalogue lets your salespeople better service clients. This functionality allows your agents to deliver pricing quotations or product information without switching systems. The Product Catalogue also helps your sales staff identify consumer needs fast.
You can use Pipeliner to manage leads and opportunities. Create as many pipelines as you need. It allows users to add activities and documents. It can also qualify and arrange leads. When a lead turns into an opportunity, the platform proposes further tasks. The color-coded markers help sales professionals act fast.
Detailed Pipeliner Review
13. Zengine by WizeHive
Zengine by WizeHive grant management software streamlines and simplifies the application process. It’s a single, centralized, and highly customizable solution for grants, online applications, and CRM that is customizable to fit your current application, review, and grant management processes. You can also integrate it with over a thousand popular cloud-based apps, including accounting and email apps, without coding or other technical complexities.
Furthermore, Zengine allows users to confidently manage and review awards and accreditations. You can filter, sort, and present collected data in any way you need and even create multi-stage application forms and eligibility quizzes.
Thousands of non-profits, scholarship foundations, financial institutions, and academic institutions use Zengine by WizeHive to manage grants and applications. It collects applications, reviews applicants, and manages awards.
With WizeHive’s Zengine, you can create powerful, beautiful application forms that applicants can easily fill out. There is also no need to submit and share paper forms since everything is cloud-based and in the system. WizeHive’s Zengine features tracking, collaboration, and automated emails to help you and your team manage your grants and scholarships efficiently.
Detailed Zengine by WizeHive Review
14. vtenext
vtenext is a free and open-source, end-to-end system that combines CRM and business process management tools. You can stay on top of your company’s processes and find ways to improve your systems because it allows users to do all of this in one place.
vtenext adds functionality to existing CRM systems and improves them. Procurement solutions on the platform assist you in selecting vendors, managing budgets, and tracking cash flow. You can also use the software to categorize available services and coordinate logistical activities across departments. Ultimately, you handle unpaid invoices, special requests, and staggered orders seamlessly.
vtenext has a native iOS and Android mobile app that includes most of the cloud-based features. It also integrates with applications like Salesforce, Shopify, Gmail, Mailchimp, and Outlook. Before purchasing a paid plan, you can use the 30-day free trial first.
In business, it is difficult to strike a balance between profit and functionality, but vtenext simplifies the process. The tools for calculating product profit margins and margins of sales enable you to make the necessary changes to increase revenue and customer base. You do not need any coding knowledge to use it. You can easily navigate the platform and fully utilize its features and create custom fields and modules.
Detailed vtenext Review
15. Daylite for Mac
Daylite for Mac is a complete CRM solution for small businesses. a fully-featured and user-friendly application that keeps all your CRM data in one place, helping you organize your notes, emails, sales opportunities, projects, calendars, tasks, and contacts on a Mac.
Professional services firms that use Macs, iPhones, or iPads will find the software very useful. It combines CRM, project management, and lead management functions into one software, so you can easily manage your contacts, projects, opportunities, appointments, and tasks. It stores all your data in the cloud and allows offline access, enabling you to work anywhere.
Try out Daylite for Mac with their free trialDaylite for Mac
Daylite for Mac is a powerful and comprehensive CRM tool that lets you connect your work processes, from client communication to reviewing emails. You can, therefore, keep track of your projects via a simple dashboard. You can access your business calendar, emails, and contacts in just a few clicks, saving time and increasing productivity.
Daylite for Mac has monthly and annual plans. The monthly subscription is $29/seat/month, while the annual plan is $24/seat/month. The vendor also offers a 30-day trial period to test the software and learn about its features.
Detailed Daylite for Mac Review
Getting the Right Cloud CRM Software
Choosing the most-fitting CRM software comes down to what your organization needs. You can try out some of the software via the vendors’ free trial offers, starting with the top choice on our list, HubSpot CRM. This way, you can get a feel of how the system fits your needs before subscribing to a plan. As you try the products, look into the interface and how easy it can be used on top of the features and cost.
If you are running a bigger business, check out the 15 best CRM software for enterprises. You can also get a refresher by understanding the basics of CRM software.
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