Top 20 Order Fulfillment Services of 2017

Order fulfillment services are third-party vendors that fulfill orders for other companies such as online sellers, eCommerce or even brick-and-mortar stores that do not possess warehouse and distribution facilities. The service helps reduce infrastructure and logistical costs as well as improve operational efficiency of merchants and retailing businesses. Essentially, order fulfillment services provide receiving, processing and delivery services on behalf of a client company. This service extends to a wide array of transactions, ranging from large business-to-business to individual direct-to-consumer orders. For many companies, it is with fulfillment service providers that they are able to go about moving, storing and delivering their goods to their customers.

For eCommerce or online merchants, fulfillment is a big task and responsibility as it involves time–consuming and resource-intensive tasks that include taking orders, packaging, processing payment to shipment and delivery. Add to these the hassles of complying with regulatory requirements, computing for sales taxes, and handling refunds and returns, all of which will require your undivided attention. There are a thousand and one chores that you may not have time to handle. The fact is marketing and selling are only half of the equation in an online business, the other half is getting your product to customers. The challenge with fulfillment is that the more customers and orders you get the more complicated logistics becomes. A fulfillment service takes care of those.

Benefits of Order Fulfillment Services

Order fulfillment services have gained momentum especially with so many startups and fast growing small and medium companies today that do not have infrastructure and logistics facilities. But even big, established corporations avail of a fulfillment service because of several advantages it provides which include the following:

  1. Lower shipping cost. An order fulfillment company which has a regional, national and international infrastructure in can offer bulk delivery discounts which you can take advantage of. Having distribution and warehouse facilities strategically located all over the country and abroad gives fulfillment service providers the scope and economic feasibility to offer lower shipping rates.
  2. Reduce operating cost. Seasonal fluctuations when you experience flat sales or peak seasons when there is full rush to deliver ordered products won’t much affect your bottom line or cost of inventory because you pay the same rent and storage expenses. Compare that when you go on your own still paying workers and storage fees even during dull sales periods. Economies of scale and pay only for what you use come to fore as practical options with fulfillment services.
  3. Extend your reach. Whether an order from another state or from another continent, you’re ready to take your business to the next level – globally. Fulfillment companies can ship and deliver to any part of the world because they have logistics and distribution networks to do just that, and you are harnessing their global platform to extend your reach and grow new markets.
  4. Improve customer service. Integral to fulfilling orders is a reliable customer support service that includes an easy return and refund policy and most fulfillment companies offer this. Customer support is provided by them on a 24/7 basis, through either email or phone, and even in multiple languages. In addition, you may not have the means to do reverse logistics when customers return and exchange products. These are things you practically can’t do on your own but which a fulfillment service can reliably provide for you and boost your reputation with your customers.
  5. Harness technology. Fulfillment companies employ the latest technology and systems when it comes to processing and packaging products, inventory management, item tracking and information, product security and handling, shipping and carrier selection, payment processing, and integration with your sales channels and business tools. These service providers are in the fulfillment business carrying with them industry experience and expertise which you can leverage to your advantage.
  6. Focus on selling. Without being bogged down by the all the tasks and processes involved in fulfilling orders, you can now focus your time and effort in promoting, marketing and selling your products and making your business profitable.

Global Third-Party Logistics (3PL) Revenue
from Fortune 500 Companies by Industry

Sources: Armstrong and Associates, Mercer Management Consulting, World Bank. OECD

Fulfillment Service Trends and Numbers

The paradigm shift in customer preference to shop online has prompted brands and businesses to turn to third-party logistics (3PL) and fulfillment service providers to get products to customers fast. These fulfillment companies now take on the role of providing crucial support to the burgeoning eCommerce industry. Here are some trends observed impacting the fulfillment landscape in 2017 and beyond:

  1. Multi-channel sales. As businesses utilize more eCommerce and online platforms to sell their goods, they would rely largely on 3PLs and fulfillment companies to manage multiple channel fulfillment operations. This need has been promptly addressed by providers that now offer multichannel and multiplatform technology that integrates with all sales channels as well as with third-party applications such as CRM and ERP.
  2. Mobile orders. According to a 2016 Google report, 34% of online retail purchases happened on mobile devices. It is predicted that this year purchases via mobile will drive half of all US eCommerce revenues, further fueling the need for efficient order fulfillment services.
  3. Product bundles. More online sellers are using product bundling to increase revenue and push the sales of slow moving inventory. Many third-party order fulfillment providers now offer bundling of multiple products into a single online order whether they are product packs assembled on demand or pre-assembled kits.
  4. Subscription box services. The popularity of subscription boxes, which allows for customization and personalization of orders and packaging, has risen over the years. Competition among subscription box services will translate to a parallel need for fulfillment service providers.
  5. Automation. The growth in eCommerce has led fulfillment companies to implement automation solutions and introduce smart fulfillment technologies that are scalable and can optimize warehouse and logistical operations.
  6. Personalization. A trend that’s fast shaping up is the personalization of online product orders relating to packaging and the at-home delivery experience. This is being addressed by fulfillment providers by coming up with personalization capabilities such as branding and marketing features.
  7. Fast delivery. The faster the better is an unwritten motto of the fulfillment industry. As the pace of online sales competition increases, do does the race for speedy delivery among fulfillment services. Sellers and customers alike prefer the quickest delivery, and fulfillment services that can guarantee this are likely top choices.
  8. Rising shipping rates. The cost of shipping is increasing every year by an average of 5%. This has remained a challenge for online sellers who have turned to fulfillment services that can analyze data and find cheaper shipping methods.

U.S. Warehouse Employment
January of Each Year (Numbers in Thousands)

Source: US Bureau of Labor Statistics

Order fulfillment is big business and the entire industry is worth around $22 billion, according to an IBISWorld study. As of 2017, the US warehousing industry employs 957,000 employees, a growth of 46% from a decade ago. Most of this labor force now works in fulfillment and distribution centers. In this article we consolidate all the reviews we have on fulfillment service providers and present to you the top 20 that you can avail right now. Links to full reviews are provided for each of the fulfillment service.

Are you researching for a new order fulfillment service for your business or maybe you’re considering upgrading your current service to a better one? We’re here to help you make the optimal choice, so below you’ll find our list of 20 best order fulfillment services of 2017 according to our experts. Our publication was based mostly on our author’s experience and research, as well as each product’s market presence, popularity, our SmartScore evaluation, analysis of user reviews across the web and several other factors.

Here are our 20 best order fulfillment services for 2017:

  1. Fulfillment by Amazon
  2. FedEx Fulfillment
  3. ShipWire
  4. ShipBob
  5. RedStag
  6. FulfillmentCompanies
  7. Fulfillify
  8. IDS Fulfillment
  9. VelocityShip
  10. Ships-a-lot
  11. Rakuten Super Logistics
  12. Fulfillment.com
  13. Fulfillment by Sears
  14. Xpert Fulfillment
  15. eFulfillmentService
  16. Fulfillrite
  17. Floship
  18. Whiplash
  19. Symphony Commerce
  20. Materialogic

1. Fulfillment By Amazon

Fulfillment by Amazon, also known as FBA, allows anyone to sell their items on the Amazon platform. It is most beneficial to those who sell small items (since fees are determined by item size and weight); those who sell via multi-channels; and those already selling at Amazon. Whether you sell just a few items or your inventory runs into the thousands, you can tap into Amazon’s renowned logistical capabilities and global network of warehouses to take care of the bulk of fulfillment work. FBA will store your items in any of its 140 plus warehouses worldwide, handle item processing and shipment to your customers, take care of payments and refunds, and provide 24/7 customer service.

Although you have your own responsibilities as a seller, FBA assumes the heavy-duty fulfillment tasks for you so you can concentrate on marketing, promoting and growing your eCommerce business. Outsourcing to FBA can provide you several advantages including speedy processing, faster delivery and shipping times, climate-controlled warehouses, reliable returns and refund, and acclaimed customer service support. Likewise, FBA works with all leading shopping cart and eCommerce platforms, and integrates with numerous third party business and productivity apps to give you unprecedented flexibility in running your operation. With the FBA, you also gain greater market visibility and boost your reputation with customers as a seller when you leverage Amazon, a trusted and leading brand, into your eCommerce business.

What is unique about FBA?

  1. Multi-channel selling. FBA allows selling not only on Amazon but also from your other sales channels like your own websites or other eCommerce platforms. With FBA, you maintain consistency over your ordering and shipping process across all your channels.
  2. Shipping rates discount. FBA items can be eligible for free shipping, putting them on the top of product listings with zero shipping costs. Prime members can also avail of Amazon Prime’s free Two-Day shipping on your items.
  3. World-class customer service. FBA gives you access to Amazon’s distinguished customer service which includes 24/7 multi-lingual international customer support through phone or email.
  4. Dependable returns policy. Amazon’s Online Returns Center allows customers to easily return items if so needed, although you as seller you will be charged with a returns processing fee.
  5. Customer experience. You can provide your customers guaranteed and quick delivery, multiple shipping and payment choices, easy return policy, and quality customer service, among others, for the best customer experience.
  6. Vast warehouse network. With probably the biggest network of warehouses strategically located around the globe, you get to tap Amazon’s infrastructure and logistics for item storage, inventory, processing and distribution.

2. FedEx Fulfillment

FedEx Fulfillment is a subsidiary of FedEx Corp. and was launched early in 2017 to help small and medium-sized companies fulfill orders from multiple channels such as online marketplaces and websites. The service is an integrated supply chain system that boasts of an easy-to-use platform and FedEx’s established transportation networks. FedEx Fulfillment is a logistics solution that offers warehousing, packaging, fulfillment, transportation, and reverse logistics services to its clients. Sellers can also utilize the service to manage inventory and integrate selling channels. With the backing of the FedEx infrastructure, clients can outsource their major fulfillment and logistics requirements to the provider and focus on expanding their business.

Some of the features clients can expect from the service include full visibility into their products and mechanisms to track items, handle inventory, evaluate trends, and make informed decisions by understanding shoppers’ spending behaviors. In addition, the service provider offers unique selling propositions like same-day fulfillment cut-off times, two-day ground shipping to most US mainland delivery, and smooth returns/reverse logistics process with its entrenched infrastructure and transportation system. With FedEx Fulfillment, fast growing small and medium-sized companies can achieve scalable and profitable operations through quick shipment, integrated supply chain solutions, and multi-platform fulfillment, among other service features.

What is unique about FedEx Fulfillment?

  1. Multi-platform integration. You can easily integrate all marketplaces and eCommerce platforms to the service to enable fast and accurate order fulfillment.
  2. Global customer base. You can fulfill customer orders in more than 200 countries and territories that are within reach of FedEx’s transport and delivery services.
  3. Customized service. Easily address particular customer requirements through branded or custom packaging, kitting, in-store promotions, and other value-added services embedded within the warehouse.
  4. Reverse logistics. FedEx is a leader in reverse logistics and can provide clients with credits efficiently, process returns accurately, and identify the best channel to realize a returned product’s maximum value. You can use their reverse logistics expertise to process returned goods with speedy intake and sorting, automated disposition, and compensation from secondary markets for your unsold goods.
  5. Tracking and visibility in one place. You get a single platform to aggregate all orders and inventory, enabling visibility into all of your inventory and shipments as well as analyze and improve your fulfillment network.
  6. Supply chain consulting. You can tap the service provider’s integrated suite of supply chain solutions or avail of the expertise from their experienced logistics professionals to help you identify logistics challenges, how to address them, and improve your processes.

3. ShipWire

Shipwire has warehouses in the US, China, Europe, Australia, and Asia, with more storage facilities being built. The service employs enterprise-grade warehouse management system (WMS) to provide clients with safe and secure storage for their items, while undertaking shipping and special handling procedures. Its smart shipping platform is able to efficiently choose the best shipping couriers, packaging options, and routes for customers’ products, helping reduce shipping and fulfillment costs.

The service makes use of a cloud-based platform to enable online merchants to power their global logistics network through a combination of clients’ or Shipwire’s warehouses for shipping internationally or domestically. It also utilizes on-demand and custom order fulfillment solutions to support B2B and B2C commerce. You can connect product supply to retail demand through drop shipping and linking to major retail channels. Built around a robust technology, the service allows customers to personalize and scale shipping solutions to fit their logistics requirements.

What is unique about ShipWire?

  1. Automated and optimized operation. It automates just about every shipping process and reduces costs by leveraging order routing technology to optimize shipping rates, box sizes, and delivery times, among others.
  2. Data management. You are provided detailed shipping quotes, get to track order information, address inventory matters, and enhance customer support through real time dashboards and reporting.
  3. Flexible system. Customers can choose the perfect storage location, compute their own shipping cost, avail of insurance options, and retain their brand while having their products delivered on time.
  4. Developer friendly. RESTful APIs empower developers to customize workflows for orders, returns, receiving, stocks, rates, products, location and vendors, and webhooks. There is also a robust developer kit with prebuilt connectors to extend your global reach.
  5. Ship anywhere. You can reach international and domestic customers quickly by shipping from Ingram Micro managed warehouses – over 154 fully managed locations in 45 countries that support custom and on-demand fulfillment solutions.
  6. Omnichannel connection. You can connect any sales channel, no matter how many, to the Shipwire platform and manage B2B and B2C shipments from a central portal.

4. ShipBob

ShipBob is one of the top order fulfillment services that offer same-day delivery for orders placed in Los Angeles, New York City, and Chicago. However, the company also provides shipping services for customers and merchants outside these metro areas. ShipBob provides two main services: a free software solution that businesses can use to manage inventory, orders, and customer communication; and physical logistics to fulfill orders and for warehouse inventory. ShipBob positions itself as a next generation fulfillment center whose main advantage is its location near merchants and end consumers in three big cities. This proximity allows the service provider to offer same-day pickup and delivery services similar to Amazon’s at affordable costs.

Several reviewers consider ShipBob as a rising star in the fulfillment sector and an ideal fulfillment service for small businesses mainly because of its negligible startup costs, quick onboarding, and low fulfillment rates. The service provider offers standard fulfillment through its nationwide warehouses as well as unique pick-up service in the aforementioned major cities. This translates to clients being able to stock up the required amount of inventory and ship in batches as needed. ShipBob also offers crowdfunding fulfillment services, providing a low-cost alternative to ship large numbers of pre-orders and backer rewards simultaneously.

What is unique about ShipBob?

  1. No pick and pack fees. Most fulfillment providers charge pick and pack fees that can amount up to $3 per order. The service drops this charge altogether, requiring only a $5/month storage charge per bin (typically 1 bin per SKU, or unique item), or $40/month per pallet for large inventory, plus package shipping fees.
  2. Flat rate receiving. ShipBob charges a flat-rate rate of $35 per delivery instead of charging per pallet or other units received, enabling consolidation of deliveries and significantly lowering fulfillment expenses.
  3. Local pickup. For a flat $5 rate plus shipping charges, ShipBob’s agents can go to client locations to pick up products, package and ship them. This is ideal for sellers who stock inventory themselves, ship items only occasionally, or carry large volumes of SKUs. Local pickup, however, is only offered in Los Angeles, Chicago, and New York City.
  4. Batch fulfillment. Ideal for shipping bulk orders such as marketing promotions, product launches, and backer rewards for crowdfunding campaigns since ShipBob can receive, package, and ship products in a single batch without any storage or onboarding fees – charging only a flat $35 amount, plus shipping fees and $1 per shipment.
  5. Advanced analytics and reporting. You can make smart data-driven business decisions with in-depth reports on orders, shipping, split inventory, and sales performance.
  6. Efficient management. Orders, inventories and returns can be efficiently managed, allowing you to check status of orders, make updates to existing orders, view/add products, send/check inventory, merge products, check the status of returns and create return shipping labels.

5. Red Stag Fulfillment

Red Stag Fulfillment is a popular US-based eCommerce order fulfillment service provider that specializes in shipments over 5 pounds and offers a 100% guarantee for their 48 hour dock-to-stock time, order accuracy, order speed, and inventory accuracy. The service combines cloud-based fulfillment platform with excellent operations to take care of your order fulfillment needs for fragile, high-value, and oversized goods, items above five pounds, and products that need customization or light assembly before shipment.

The service utilizes FedEx’s expansive logistics and transportation network to ship oversize and heavy products at considerable discounts. In addition, Red Stag employs state-of-the art quality control solutions to video-track their warehouses and packing locations to prevent theft, packing mistakes, and shipping damage. If an error is recorded in their service, they pay clients $50 for each occurrence.

What is unique about Red Stag Fulfillment?

  1. Value-added features. They do not charge any setup fees and offer a 30-day trial without any long-term contract, allowing you to check out all their services and offers with minimum risk and make an informed decision for your online store.
  2. Service guarantees. The service boasts of it capability to reach 99% of American consumers within 72 hours; take all precautions to ensure there are no errors when handling their pick, pack, and ship processes; and pay you the wholesale cost of a damaged or missing order, plus $50.
  3. Transparent service. There are no hidden fees, no account management fees, and no SKU management fees.
  4. eCommerce integrations. The service supports eCommerce integrations both directly as well as via API. Orders get automatically forwarded to Red Stag as soon as they’re placed on your website. It integrates with more than 50 ERP and eCommerce apps to create an automated and seamless fulfillment process for your online business.
  5. Fast and affordable shipping. Red Stag utilizes cost-effective ground shipping to swiftly deliver goods to customers within 2 or 3 days. This is made possible because of established close partnerships with carriers that offer multiple service levels and shipping rates for your orders.
  6. 2-day product fulfillment network. Red Stag utilizes a network of strategically placed warehouses to significantly speed up as well as reduce the cost of shipping orders. Their logistics experts are able to optimize your inventory levels across multiple warehouses to realize cost savings and prompt delivery.

6. FulfillmentCompanies

FulfillmentCompanies.net takes on a different approach in the industry and plays the role of matchmaker between sellers and 3PLs. Backed by a dozen years of research into the logistics industry, it boasts of having the expertise of finding the right fulfillment company for your outsourcing needs. FulfillmentCompanies offers a free online matching service for sellers in search of credible and reliable logistics companies in the U.S., Canada and Europe. The service pre-screens 3PLs and takes a detailed look at their pricing, storage and order processing systems. Vetting fulfillment companies is quick, taking only a few minutes and clicks and you get quotes from pre-screened suppliers. You’re matched with 3PLs that meet your requirements and specific needs.

The service charges the supplier who pays a small lead fee once a match is made, hence it remains free for you the seller to use. The service is most beneficial if you are completely sold to the idea of outsourcing fulfillment and want a fast and simple way to find the best fulfillment service for you. An independent assessment and unbiased information goes a long way in ensuring that you get the right match to your unique situation. In addition, the service provides a nifty calculator tool, allowing you to determine and measure for yourself the cost between in-house and outsourced fulfillment.

What is unique about FulfillmentCompanies?

  1. It’s free. Save time on research and service comparisons, and take out the guesswork in choosing a 3PL by using the free service.
  2. Vetted choices. You get connected only to vetted logistics providers in the U.S., Canada and Europe that have been pre-screened so you only get the best and suitable one for you considering that different businesses have different levels of requirements for fulfillment, warehousing, account management, distribution and customer service.
  3. Calculator tool. Helps you compare the costs of both in-house and outsourcing including rent, labor, utilities, insurance, shipping and supplies for the former; and management fee, storage, per-order fee, shipping and software for the latter.
  4. Knowledge bank. You get access to an intensive collection of resources, industry surveys and guides about the business of fulfillment such as “Guide to Choosing a Fulfillment Provider”, “Fulfillment Pricing: What to Look For” and “Things to Look for in a Fulfillment Company.”
  5. Phone & email support. Getting your free quote is just a phone call or email away. It takes only a few minutes to submit a request and under an hour for the service to process it and give you a shortlist of options (granting your credentials are validated without a hitch). Traditionally and manually, the time to do this initial research takes days or even weeks.
  6. Vendor portal. Fulfillment and 3PL companies interested to join the network of FulfillmentCompanies.net can do so through an online portal exclusively made for them.

7. Fulfillify

Fulfillify is built on a robust mobile-responsive technology platform designed to help eCommerce companies provide customers with ordering, storage and delivery services. According to the service provider, they ship on average over 75 million items annually, delivering products to end users all over the globe. The Fulfillify platform is easy to set up and use, allowing users to monitor their orders, inventory and products in real-time using any device. Having access to product data and information at all times is an integral feature of the service which also integrates with users’ existing eCommerce and shopping cart systems.

Fulfillify provides fast sign-up and absolutely free setup, and does not require prospective clients to get locked in long term agreements, giving businesses the choice to change providers in case they are not satisfied with the company’s service. Such offers also save clients’ precious time as Fulfillify does all the required setting up, leaving its client’s with a fully functional system.

What is unique about Fulfillify?

  1. Extensive capabilities. Aside from order fulfillment and logistical services, Fulfillify also handles kitting and custom order assemblies, as well as a fully managed returns management program.
  2. U.S. nationwide coverage. The service provider is able to reach 98.6% of the U.S. mainland population with same day pick, pack and ship service or 1-2 day UPS ground service to automatically fulfill orders from its nearest warehouse.
  3. Real time operations. At the heart of Fulfillify is state-of-the art software that handles orders, inventory management, returns, and shipping processes. It provides users with inventory, material receipt, order detail, reordering and tracking reports, all in real time.
  4. Detailed information & reports.  You can get information on your inventories, sorted by products and locations, among other parameters. Automatically-generated reports enable you to view shipments to warehouses, product arrivals, status, customer orders, low inventories as well as get online alerts for reorders and stock replenishment.
  5. Mobile-first technology. The platform is designed with mobile-first responsive technology and formatted to work on all devices – smart phone, tablet, laptop or desktop – for access and control of your fulfillment, no matter where you are.
  6. Precision service. Fulfillify utilizes internal quality system based on 5S principles and Six Sigma standards, which result in quality measurements such as 98% inventory accuracy and 99.99% order accuracy, among others.

8. IDS Fulfillment

IDS Fulfillment (IDS stands for Integrated Distribution Services) provides order fulfillment, warehouse and distribution, and transportation services to get your products to your customers quickly and on time. It touts itself as a results-focused logistics company that has the flexibility, capability and proven processes to help businesses attain a competitive advantage. Clients can utilize the service provider’s efficient and cost effective supply chain that is anchored on fast transit times for speedy delivery, and lower shipping costs. IDS stocks goods regionally so that when an order is made on your online store, it goes directly to the nearest IDS warehouse to promptly package and deliver the product to the customer.

The system can benefit both small and large online sellers especially during peak seasons that demand quick shipment times and optimized service. And since IDS offers flexible and scalable solutions, you can outsource any part of the fulfillment process – warehouse storage, distribution and returns – or have everything taken cared of by the service. With its centers strategically located in the U.S. mainland, all equipped with industry-leading technology, the service provider guarantees accurate and on-time deliveries. In fact, it boasts of being able to reach 95% of US consumers in 2-day ground service.

What is unique about IDS Fulfillment?

  1. Well established. IDS have been in the industry for the past 50 years and remained competitive and innovative, keeping up with the infrastructure and logistical needs of modern businesses.
  2. Integrated solutions. IDS banks on the word “integrated” in their name to provide a combination of solutions and consolidated processes in order fulfillment, from the simplest to the most complex orders.
  3. Flexible service. The service can handle all or just part of your order fulfillment, whatever you require. You can use their transportation service for deliveries, their warehouse for storage and inventory, their facilities for packaging, and customer service support for returns, among others.
  4. Season-proof operation. Times of increased demand, seasonality or high SKU counts won’t matter with IDS which employs performance-driven personnel to handle peak and large volume operations.
  5. Turnkey services. If your business has complex or heavy kitting requirements, IDS can assemble and fulfill product packaging, promotional items, and point-of-purchase displays as part of its services.
  6. Direct selling fulfillment. IDS is a long-time member of the Direct Selling Association (DSA) and understands the complexities of multilevel marketing (MLM) and direct selling fulfillment. Hence, IDS provides key features for direct sellers such as managing complex order profiles, consolidating parcel discount programs, customizing gift messages and packing slips, and packaging and presentation.

9. VelocityShip

VelocityShip is a well-regarded fulfillment company that has developed its own advanced software suite designed to help businesses meet their day to day challenges such as managing their supply chain, inventory and order fulfillment. This software that powers the VelocityShip platform integrates with over 60 marketplaces and shopping carts through a custom API, and automates the entire order process for accurate operation. Likewise, it can handle bulk processing of up to 10,000 orders every day, enabling you to process multiple orders quickly and simplify B2C and B2B fulfillment.

Although it can handle the most complex fulfillment tasks, VelocityShip also caters to startups and special projects like crowdfunding fulfillment, subscription boxes, product labeling, inventory counting, and more. You can boost your bottom line by using the provider’s packaging, shipping and kitting services. You can also tap into their global network of warehouses and connect your multichannel platforms to their system to expand your market and reach more customers.

What is unique about VelocityShip?

  1. State-of-the-art software. To remove reliance on third-party software, VelocityShip came up with its own advanced software to streamline and manage all fulfillment processes. It integrates with dozens of multichannel selling platforms and eCommerce sites and can be customized with an API.
  2. Branding. The service allows branded packing slips with your name and logo. Its SmartNotify system can send your customers tracking information with your name, logo, and return email address. If you have multiple brands, they can customize each email shipment notification according to your brand.
  3. Your own logistics expert. The service does away with the call center method and instead provides each client a shipping and logistics expert right from the start. These experts are available any time and you can call, text, or message them directly for a prompt response to your queries and concerns.
  4. Special fulfillment. VelocityShip can handle crowdfunding fulfillment, subscription boxes, labeling of products, and other different outsourcing and fulfillment requirements.
  5. Smart storage. To keep everything organized, their storage system strategically arranges your inventory. They only charge for daily storage, so you pay only for the days that your items are kept in their secure warehouse.
  6. Automatic packaging selection. VelocityShip’s warehouse management system comes preconfigured with the right packaging types to suit any product, including choices such as satchels or cartons.

10. Ships-a-lot

Ships-a-lot is an order fulfillment company specifically targeted at growing eCommerce companies. Initially, the company’s founders wanted to create a fulfillment solution that is anchored on the platform Shopify, which will enable shipping items in real time. After developing the solution, the owners thought that the platform could be of use to other online stores, leading to the creation of Ships-a-lot. The first thing users will notice about the service is the ease of use. Simply logging onto the company’s website and providing information is enough for the service to give prospective clients pricing and details of on-boarding.

However, the strength of service stems on its promise – speedy delivery of its customers’ products. It’s a promise of a 24-hour lead time backed by a guarantee to pay unsatisfied clients $20 for delayed shipments. This quick delivery feature is available 24/7. The service’s fulfillment centers are one of the most advanced in the business with a measured inventory accuracy pegged at 99.98%. This is maintained by constant monitoring with the use of barcodes, scanners and tablet computers. The system helps assure clients that their orders are not only accurate but that their products are all secured and accounted for.

What is unique about Ships-a-lot?

  1. The promise. The 24/7 service is anchored on a promise of the quickest shipping with a 24-hour turnaround or they pay you $20 for delayed shipment.
  2. Flat storage fee. The platform offers its storage services for a flat rate of $35 per month regardless of stock quantity. In addition, the service offers customers unlimited storage space for their goods. Also, product shipments are not charged, making its pricing scheme highly suitable for eCommerce sellers who engage in high-volume transactions.
  3. Easy onboarding and operation. Clients need only to place their orders through the Ships-a-Lot’s online interface and the service will do the rest, handling automatically all aspects of logistics, from storage, packing to delivery.
  4. Accurate inventory management. The service’s technology platform is among the best there is, with a 99.98% accuracy rate. All of Ship-a-Lot’s transactions are barcoded, with its staff armed with a scanner or a tablet computer. Daily inventory counts are a common practice, using barcode scanners, with adjustments constantly logged. These processes guarantee the accuracy of clients’ orders.
  5. 24/7 customer support. All-day, all-night support could be accessed through cellphones, email and Slack, with personnel response to all client queries guaranteed to come within an hour.
  6. Tailored fulfillment. The service can tailor its picking, packing, and shipping process both to meet varying clients and customer’s requirements, allowing the option to avail only of certain services.

11. Rakuten Super Logistics

Rakuten Super Logistics is an outsourced cloud-hosted order fulfillment service for ecommerce retailers with high-velocity delivery requirements in the U.S. or abroad. Its seven strategically located warehouses across the U.S. and international network of shippers equips the service with the agility and expertise to keep your deliveries accurate and on time, helping build a positive reputation with your customers. Aside from one day order fulfillment where all orders will be shipped out within a business day by the time your customer hits “checkout”, the service also offers a 1-2 day delivery to 98% of the US via ground shipping.

In addition to order fulfillment, the Rakuten service integrates with all leading eCommerce platforms and shopping carts, provides responsive client support, offers freight service with pick up and drop off, and has a suite of technology tools for inventory, shipping and analysis. Along side the aforementioned, the company extends other growth-inducing services such as marketing, marketplace connection and customer loyalty program.

What is unique about Rakuten Super Logistics?

  1. Technology tools. Rakuten service is powered by its cloud-based Webgistix SmartSuite of eCommerce fulfillment tools that include: Smartship Organizer – advanced analytics for optimizing shipping costs; SmartFill – for order management and inventory tracking; SmartFreight – speeds up inbound shipments to Rakuten’s fulfillment centers; SmartStock – ensures inventory is processed and made available for shipment; and SmartSupport – for customer-focused support.
  2. 100% accuracy. The service guarantees perfect accuracy as all orders go through three separate quality checks, backed by the assurance that if any error slips through you get the service for free.
  3. 1-day order fulfillment. Just one business day from orders made to orders shipped out from Rakuten’s fulfillment centers, and 1-2 day delivery to most of the US.
  4. Personalized client support. Guaranteed response within 3 hours of your query, and access to a team of support representatives who work directly with fulfillment center liaisons assigned in the same facility where you store your products.

12. Fulfillment.com

Fulfillment.com is a worldwide fulfillment, storage and logistics company that helps businesses manage their time and resources when it comes to fulfilling customer orders. The company has facilities strategically located near parcel processing hubs throughout North America and internationally. Availing of their service and facilities saves you time and money by reducing transit times and other costs for your shipments. Your products are stored at facilities of your choosing and when an order is placed, the service can readily pick, pack, and ship the order within minutes.

Fulfillment.com enables you monitor your inventory, select the most efficient shipping method, group orders to lessen shipping costs, and validate addresses to enhance customer experience, among many other features. FDC’s state-of-the-art warehouses utilize commercial-grade equipment that works with the company’s proprietary technology and is built to scale to handle all kinds of orders, from the simplest to the most complex. The service also provides helpful features such as inventory alerts, inventory velocity reporting, and depletion date estimates to assist you in managing your product supply.

What is unique about Fulfillment.com?

  1. Full operational control. The service gives customers full control over the logistics process, providing inventory tracking which enables users to manage inventories around the world, the capability to verify addresses, handle order re-ships and choose carriers 24/7 all from the system dashboard.
  2. Automatic order grouping. The system helps customers save on packing and shipping costs by automatically determining the carriers that offer the lowest possible costs based on customers’ shipping requirements.
  3. Multi-channel customer support. Customer service can be accessed 24/7 through various channels such as phone, email, live chat, and social media.
  4. Special services. More than just shipping and logistics, the service also handles crowd-funded projects, product kitting and assembly, labeling, pallet shrink wrapping, pack outs and bulk product breakdown.
  5. Warehouse security. Using state-of-the-art technology in all its storage facilities, each warehouse is equipped with fingerprint detection scanners, day and night monitoring and physical security. Warehouses are outfitted with climate-control systems, making sure that customers’ products will not be affected by adverse weather.

13. Fulfilled By Sears

Fulfilled By Sears (FBS) is the logistics arm of the US department store chain Sears. It has been selling and shipping its products and its merchant partners’ for decades and has made available to retailers that same reliable service. FBS is an end-to-end outsourced fulfillment service for retailers that includes warehousing, pick and pack and shipping orders to customers. Sears has since diversified into ecommerce (Sears.com) and, provides a third-party order fulfillment designed for businesses that need help in streamlining their order fulfillment to reduce costs and increase margins.

It targets small, midsized and enterprise operations, but most suitable for businesse with enough order volume to absorb outsourcing fees without compromising retail pricing. There’s no minimum order or long-term commitment, giving you the flexibility to shift fulfillment from in-house to outsourced, and vice-versa depending on month-to-month order trends. Sears’ fulfillment service is open to sellers on both Sears.com and other online marketplaces. With the FBS service, you harness the expansive Sears network of fulfillment and distribution centers for your logistics and infrastructure requirements.

What is unique about FBS?

  1. Expertise and experience. Sears is one of the largest online mass merchants in the U.S. with extensive retail logistics background handling its department store chain. FBS is built on this experience and on the advanced network of warehouse facilities, distribution centers and online fulfillment processes that made Sears a major American brand
  2. Global shipment. Sears has been globally distributing merchandise goods in volumes for decades. It can ship your goods anywhere with efficiency and take advantage of FBS’ discounted shipping rates if you’re a Sears.com seller.
  3. Pay-as-you-go service. FBS’ pay-as-you-go model charges you only for stored items and shipping. There is no lock-in agreement, long-term commitment, or minimum order volume requirement.
  4. Inventory control. FBS gives you full control on inventory and product pricing. You can even integrate your existing inventory management system and practices with the FBS platform.
  5. Manage seasonal peaks. Any time you get big-volume orders such as during the holiday season, FBS allows you to quickly scale on the dot, and then back to normal operations.
  6. All around integration. Sears works with providers of ecommerce solutions, online distribution experts, integration systems, and inventory management software such as SellBrite, Solid Commerce, ChannelAdvisor, and eComdash.

14. Xpert Fulfillment

Xpert Fulfillment provides third-party order fulfillment services including logistics and warehousing in the U.S. and international markets. It handles inventory and order management through a pick/pack/ship model, which is built on web-based systems that make tracking and communication accessible in the cloud and in real time. With its headquarters in Michigan, the company has a centrally located distribution center that can ship orders fast throughout the U.S. and Canada. It boasts of secured, climate-controlled warehousing for high-value products.  

Founded in 2008, the company has partnered with European Union-based providers to expand its international services and currently caters to both startups and Fortune 500 companies. With no minimum order requirement, the provider can scale its services to match a fast-growing small business. It also offers derivative services like marketing consultancy, print and web design, phone reps, direct sales, and global distribution.

What is unique about Xpert Fulfillment?

  1. Transparent pricing. Xpert Fulfillment charges low monthly cost, and has transparent terms and conditions so you know exactly what you’re being charged for prior to commitment. It also offers fixed costs and flat-rate shipping.
  2. Low fulfillment cost. The service does not require setup fees, minimum orders, account processing fees, and receiving fees (conditions apply).
  3. Web-based and tech-driven. The provider uses cloud-based order fulfillment and inventory management. You can also remotely manage, control, access, and track orders and inventory via the cloud system. Likewise, barcode scanning is used to ensure accuracy on order pickups.
  4. Discounted shipping rates. The service offers special rates based on order volume and structure. There are also various postal service and flat-rate shipping options, while ground, 2-day and next-day deliveries are eligible for discounts.
  5. Automated tracking and alerts. Real-time inventory insights and automatic notifications on shipment and order receipt are provided. There is also automatic email tracking confirmation available.

15. eFulfillmentService

eFulfillmentService was established in 2001 to provide a speedy order fulfillment service to clients around the globe. It utilizes the best technologies to ensure quality service and customer satisfaction. The service caters to all business types and sizes, providing end-to-end offerings for all kinds of eCommerce companies. The platform is known for both domestic and international shipping services, offering a variety of shipping methods to choose from. The platform offers free shopping cart integration, 24/7 client access to its order fulfillment software, inventory storage, and pick and pack service, among others.

With eFulfillmentService, users can avail of flexible pricing options and discounted shipping options. The solution is popular for its dependable customer support program, offering a ticket system that is accessible 24/7 and a 100 percent customer satisfaction guarantee. Another key offerings of the provider are additional services such as returns handling, kitting and assembly, and marketing inserts.

What is unique about eFulfillmentService?

  1. Shipping options. The service’s partnerships with known carriers give users the option to choose their preferred method of delivery, including low-cost shipping service for lightweight and mid-weight packages, ground delivery service, expedited and overnight deliveries. For inbound shipping, a 70 percent freight discount is offered to clients who send their items to the service using eFulfillment Services’ preferred carriers.
  2. International fulfillment. The platform’s international order fulfillment and shipping service can help customers expand their international reach and create new markets. Assistance in dealing with rules and regulations of destination countries is provided, while required customs duty is charged to end customers upon delivery.
  3. Tracking codes. Shipment confirmation emails are given to clients once a package gets off the service’s fulfillment center, along with a tracking code and a custom sales message for the recipient. Tracking codes allow users to monitor in real time their shipments through the users’ websites.
  4. Backorder handling. The company efficiently handles backorders and provides a $100 damage or loss insurance coverage for all standard ground, expedited and overnight shipments.
  5. Additional Services. eFulfillmentService complements its offerings with extra services like order returns processing, kitting/light assembly, custom technology projects, and special handling and collating of products.

16. Fulfillrite

Fulfillrite provides ecommerce companies with end-to-end order fulfillment services like kitting and assembly, return processing and inventory storage. It is ideal for growing small and medium businesses or large enterprises looking to streamline their order management processes. The provider is open to servicing startups with a minimum of 40 orders per month and can handle as much as 40 SKUs. Started in 2009, the New Jersey, U.S.-based fulfillment company handles a  variety of products including mobile accessories, tech and electronics, consumer goods, cosmetics and nutraceuticals and apparel.

The company operates a strategically located distribution center in Lakewood, NJ, which is near major carrier hubs such as UPS, FedEx and USPS and an hour distance from major ports and airports in the East Coast, giving it easy access to inbound and outbound shipping. The Fulfillrite service integrates its system with all major ecommerce platforms such as Shopify, Celery, BigCommerce, WooCommerce, Magento and Amazon. This service allows for real-time order and inventory data through an API, via CSV, or manual entry on the Fulfillrite web portal.

What is unique about Fulfillrite?

  1. Custom pricing. Fulfillrite offers custom pricing based on your requirements, meaning you pay on per-case or per-pallet basis. This enables you to adjust your monthly warehousing costs based on your monthly sales. Likewise, there are no hidden fees and long-term commitment.
  2. Commodified service of shared fulfillment. You can customize your own labels, ASNs and POs based on your specs, so you can maintain your branding. The provider enables you to label your items with your company details and customize packing slip using your logo and even insert a gift message. You can also insert marketing brochures in your items as an option.
  3. Discounted rates. Leveraging its solid relationships with major carriers like UPS, USPS and FedEx, the provider can offer a range of shipping options and discounted rates such as USPS Media Mail, USPS Flat Rate Services and USPS first Class Flats.
  4. Inventory and order monitoring. You can check inventory and track orders and returns in real-time using the provider’s web portal. Since the system is cloud-based, you can track order trends and check inventory imbalances from any internet-connected device.
  5. Dedicated service manager. A company officer who is privy to your account and operations will be accessible to you for any assistance you might need. The manager can also advise you on related areas like shipping carriers and solutions that are suitable to your needs.

17. Floship

Floship is one of the leading order fulfillment services for global ecommerce retailers and crowdfunding campaigns. The company is based in Hong Kong, the world’s largest hub for air-freight, where an average of 4.4 million tons of cargo are moved yearly. The company gives you a strategic logistics location for your ecommerce expansion. Sourcing goods from China and elsewhere in Asia and shipping them worldwide is most convenient when your fulfillment facility is near manufacturing centers. The provider cites Apple as its model of global fulfillment, but the services are scalable to small business requirements.

The 3PL company offers fulfillment for light assembly, packaging for procurement and shipping, labeling and other order preparations. It claims have fulfilled the most number of Kickstarter and Indiegogo campaigns, charging only for storage, piece-pick and shipping. There are no fees for receiving and other fulfillment processes. Any size and type of business wanting to extend its global market reach can take advantage of the Floship’s vast shipping network and proximity to the world’s manufacturing giants in Asia.

What is unique about Floship?

  1. Crowdfunding campaigns. These campaigns require fulfilling thousands of orders once the product is developed. Floship helps you deliver to backers and keep your commitment without tying you down to preparing orders, time better off spending on product strategy and development.
  2. Global ecommerce fulfillment. Floship can right away set up a global fulfillment infrastructure in days and in proximity with your manufacturing partners in Asia. Similarly, the Hong Kong base gives you a central hub to ship to international markets as the territory is linked to major global airports and ports.
  3. More shipping options and savings. You can leverage discount shipping with major carriers as the provider claims to partner with more couriers than its competitors, giving you much room for shipping options. Moreover, through a subscription model built on cloud technology, Floship can offer tiered plans that match a wide range of business dynamics and requirements.
  4. Value-added services. Aside from standard fulfillment, Floship offers value-added services such as marketing inserts, kitting and product quality check, as well as goods processing that require assembly prior to shipping.
  5. Customized logistics. The provider can assess your needs and build a custom fulfillment plan around it. It will study how best to protect your goods in transit, the fastest way to deliver them, and plan a return goods process that works with you.

18. Whiplash

Whiplash is a modern order fulfillment service that is built to scale and takes care of the fulfillment workload for your eCommerce and online selling business. It can manage day to day inventory and fulfillment as well as provide integration and technical support. The service employs automation features to streamline vital fulfillment processes from ordering, payment, product tracking, shipping and delivery. It harnesses a network of warehouses for easy product storage and global distribution, and its real time item monitoring and information ensures that every product stored and shipped is accounted for.

The service integrates with major eCommerce platforms to boost operational flexibility and business performance, allowing you to concentrate on selling and building your business and letting the service handle logistics, warehousing, inventory management, payment processing, shipping and more. Its API enables you to create apps for particular tasks related to items and orders. The Whiplash system can generate return shipping labels for your customers as well as give you complete visibility of your order flow. You can control which items can be exchanged or set items which cannot be returned such as seasonal or final-sale items. It adopts a rule-based workflow that lets you set parameters for operational efficiency and smooth management.

What is unique about Whiplash?

  1. Connected system. It connects easily with major shopping carts and eCommerce platforms so that when orders come through your store, Whiplash automatically receives them and processes the orders. Once products are shipped for delivery, the service updates your store with tracking information, closes the order, and updates your inventory.
  2. Scalable operation. Whether they are a few orders or thousands, Whiplash provides the same level of fulfillment service, tapping into its multiple facilities, elastic staffing, and over half a dozen shipping options. The service can even aggregate/bundle shipping volumes to qualify for lower rates.
  3. Overall view. Though much of the work of fulfillment is taken off your hands, Whiplash ensures that you get a view of the essentials – products, items, orders, inventory, and shipping – that you have entrusted to the service. You get features like real-time monitoring, dashboards and reports.
  4. Personalized management. Up until the moment they are shipped, you do last minute adjustment and changes like pause, edit, or cancel orders for one reason or another, giving you unprecedented control and personalization of the ordering process. You have an API key that you can configure to support and cover endpoints such as orders, items, ship notices, web hooks and bundle items.
  5. Automated processes. Most of the processes involved – from orders, payment and shipping – are streamlined for your ease and convenience so you can focus more on growing your business.

19. Symphony Commerce

Symphony Commerce was founded on the primary objective of helping clients establish and grow their own online sales channels, making it basically an eCommerce management company whose main offering encompasses all the needs of online sellers. Lately, it has seen a rapid increase in the number of fashion and consumer package goods brands using the service to boost their eCommerce capabilities. Order fulfillment is integral to the company’s service that includes automated ordering, safe storage and speedy delivery of products both in and outside the United States.

Its basic fulfillment services are stacked with a wide array of features and offerings such as flexible pricing, reliable customer service, automation, integration, and analytics, to name some. These features go hand-in-hand to both attract and retain service clients. However, the service is not just about fulfillment since its on-the-ground physical fulfillment network helps its clients provide rich customer experience, which translates to customer loyalty and subsequently increased profits.

What is unique about Symphony Commerce?

  1. Ready-to-go commerce platform. It is one complete system from the start where you can connect and open multiple sales channels and integrate various products and vendors.
  2. Cost-effective delivery. The service utilizes intelligent order routing and a multi-warehouse fulfillment network to provide you with cost-effective, 2-day delivery.
  3. Orchestrated fulfillment. The provider offers end-to-end fulfillment capabilities from order routing, inventory management, speedy delivery, returns processing, and even branding. All fulfillment tasks are in sync for a smooth and organized process.
  4. High-impact storefronts. Though the service’s platform, you can create responsive storefronts as your ecommerce gateway, and connect it with all other platforms and apps you use.
  5. Unified ecommerce structure. From a selling platform, ordering and inventory system to a fulfillment system with branding mechanism, the service puts everything under one roof.

20. Materialogic

Materialogic is an outsourcing provider of order fulfillment services in the U.S. for more than 35 years now. Its services include ecommerce order fulfillment, technology for inventory and customer data integration and marketing logistics. The provider caters to business of any type and size, and maintains two points-of-origin facilities, one in its St. Louis headquarters and another in American Canyon, CA. These strategic main locations together with its warehousing network across the U.S., allows it to cover regional and national distribution in three days.

Materialogic also provides freight management for international shipping and marketing logistics from literature print-on-demand (POD) production and product sampling to direct mail. The service works with major ecommerce platforms, and adopts a cloud-based warehousing management system that can integrate with your ERP, CRM and legacy systems. Materialogic’s system is scalable which is beneficial for small retailers experiencing sudden order spikes or during seasonal sales peaks.

What is unique about Materialogic?

  1. Materialogic eStore.  The provider manages a B2B marketplace that is open to its clients looking for a new sales channel.
  2. Marketplaces. You can participate in flash sales campaigns on Materialogic integrated marketplaces, such as on Amazon, eBay and Facebook.
  3. Multi-channel retailing. The provider coordinates multiple sales channels based on your process rules across these channels, such as, online shop, call center, physical stores and print catalogs. Your inventory and orders are easily synchronized on Materialogic’s fulfillment platform.
  4. Custom branding. Packaging is based on your branding specs including custom email alerts and marketing messages to your customers, gift cards and inserts.
  5. Facilities and storage. The provider boasts of food-grade certified warehousing space with secure access and perimeters. Its facilities can handle oversized and bulk items, pallets, single units and cases. Likewise, the warehouses are climate-controlled and strategically located near ports, trade zones and intermodal facilities.
Category: B2B News

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