Are you looking for a new order fulfillment service for your business or maybe you’re thinking of upgrading your current service to a better one? We’re here to help you make the optimal choice with our list of 20 best order fulfillment services of 2019. Our selection is a result of intensive research into each service provider’s market presence and popularity, our SmartScore evaluation, analysis of user reviews across the web, and several other factors.
Our intention here is to make you know what the best choices out there are so that you have all the information you need to pick the best service to fit your business requirements. While we’ve covered the highlights and unique offerings of the 20 best order fulfillment services that we’ve included here, you can also read full reviews of each of the service providers if you need more details.
What can an order fulfillment service do for you? The benefits are many. Order fulfillment services are third-party vendors that fulfill orders for other companies such as online sellers, e-commerce or even brick-and-mortar stores that do not possess warehouse and distribution facilities. These services help reduce infrastructure and logistical costs as well as improve the operational efficiency of merchants and retailing businesses. You can head over to our handy guide on order fulfillment service to find out more about its benefits, features, types, pricing, trends, and issues.
But just to keep you up to speed on what the business and process of fulfilling customer orders entail, here’s a refresher. Essentially, order fulfillment services provide receiving, processing, and delivery services on behalf of a client company. This service type extends to a wide array of transactions, ranging from large business-to-business to individual direct-to-consumer orders. For e-commerce or online businesses, fulfillment is a big task and responsibility as it involves time–consuming and resource-intensive processes that include taking orders, packaging, processing payment to shipment and delivery. It is with fulfillment service providers that smaller companies are able to go about moving, storing, and delivering their goods to their customers.
The visual above shows the two most common order fulfillment models – one which uses third-party service providers and the other where you basically handle all the major tasks. There could simply be too many chores that you may not have time to efficiently manage. The fact is marketing and selling are only half of the equation in an online business, the other half is getting your products to customers fast. The challenge with fulfillment is that the more customers and orders you get the more complicated logistics becomes. A fulfillment service takes care of those.
Order fulfillment is big business and the entire industry including storage and warehousing will be worth $27 billion in 2019, according to an IBISWorld study. The US warehousing industry employs nearly a million employees and the majority of this labor force works in fulfillment and distribution centers. Below, we’ve consolidated all the reviews we have on fulfillment companies in order to give you the 20 best order fulfillment services of 2019 that you can avail right now.
Rakuten Super Logistics is an all-in-one fulfillment management system that provides an aggressive delivery service to online retailers. With its 12 fulfillment centers, it can seamlessly deliver in one business day to its clients. It caters to both local and international shipping.
It offers a shipping cost optimizer that calculates and suggests the most affordable shipping methods based on the projected date of delivery. Aside from one-day order fulfillment where all orders will be shipped out within a business day by the time your customer hits “checkout”, the service also offers a 1-2 day delivery to 98% of the US via ground shipping. In addition to order fulfillment, Rakuten Super Logistics integrates with all leading ecommerce platforms and shopping carts, provides responsive client support, offers freight service with pick up and drop off, and has a suite of technology tools for inventory, shipping, and analysis. Alongside the aforementioned, the company extends other growth-inducing services such as marketing, marketplace connection, and customer loyalty program.
Outsourcing order fulfillment makes it more efficient for you to run your ecommerce business.
Fulfillment by Amazon, also known as FBA, allows anyone to sell their items on the Amazon platform. It is most beneficial to those who sell small items (since fees are determined by item size and weight); those who sell via multi-channels; and those already selling at Amazon. Whether you sell just a few items or your inventory runs into the thousands, you can tap into Amazon’s renowned logistical capabilities and a global network of warehouses to take care of the bulk of fulfillment work. FBA will store your items in any of its 140 plus warehouses worldwide, handle item processing and shipment to your customers, take care of payments and refunds, and provide 24/7 customer service.
Although you have your own responsibilities as a seller, FBA assumes the heavy-duty fulfillment tasks for you so you can concentrate on marketing, promoting and growing your eCommerce business. Outsourcing to FBA can provide you with several advantages including speedy processing, faster delivery and shipping times, climate-controlled warehouses, reliable returns and refund, and acclaimed customer service support. Likewise, FBA works with all leading shopping cart and e-commerce platforms and integrates with numerous third-party business and productivity apps to give you unprecedented flexibility in running your operation. With the FBA, you also gain greater market visibility and boost your reputation with customers as a seller when you leverage Amazon, a trusted and leading brand, into your eCommerce business.
FedEx Fulfillment is a subsidiary of FedEx Corp. and was launched early in 2017 to help small and medium-sized companies fulfill orders from multiple channels such as online marketplaces and websites. The service is an integrated supply chain system that boasts of an easy-to-use platform and FedEx’s established transportation networks. FedEx Fulfillment is a logistics solution that offers warehousing, packaging, fulfillment, transportation, and reverse logistics services to its clients. Sellers can also utilize the service to manage inventory and integrate selling channels. With the backing of the FedEx infrastructure, clients can outsource their major fulfillment and logistics requirements to the provider and focus on expanding their business.
Some of the features clients can expect from the service include full visibility into their products and mechanisms to track items, handle inventory, evaluate trends, and make informed decisions by understanding shoppers’ spending behaviors. In addition, the service provider offers unique selling propositions like same-day fulfillment cut-off times, two-day ground shipping to most US mainland delivery, and smooth returns/reverse logistics process with its entrenched infrastructure and transportation system. With FedEx Fulfillment, fast-growing small and medium-sized companies can achieve scalable and profitable operations through quick shipment, integrated supply chain solutions, and multi-platform fulfillment, among other service features.
Shipwire has warehouses in the US, China, Europe, Australia, and Asia, with more storage facilities being built. The service employs enterprise-grade warehouse management system (WMS) to provide clients with safe and secure storage for their items while undertaking shipping and special handling procedures. Its smart shipping platform is able to efficiently choose the best shipping couriers, packaging options, and routes for customers’ products, helping reduce shipping and fulfillment costs.
The service makes use of a cloud-based platform to enable online merchants to power their global logistics network through a combination of clients’ or Shipwire’s warehouses for shipping internationally or domestically. It also utilizes on-demand and custom order fulfillment solutions to support B2B and B2C commerce. You can connect product supply to retail demand through drop shipping and linking to major retail channels. Built around a robust technology, the service allows customers to personalize and scale shipping solutions to fit their logistics requirements.
ShipBob is one of the top order fulfillment services that offer same-day delivery for orders placed in Los Angeles, New York City, San Francisco, Dallas, and Chicago. On top of that, the vendor provides 2-day shipping within the continental US. ShipBob provides two main services: a free software solution that businesses can use to manage inventory and orders. It integrates with e-commerce platforms and marketplaces and physical logistics to fulfill orders and for warehouse inventory. ShipBob positions itself as a next-generation fulfillment center whose main advantage is its location near merchants and end consumers in the largest metro areas in the US. This proximity allows the service provider to offer same-day delivery services, similar to Amazon’s at an affordable cost.
Several reviewers consider ShipBob as a rising star in the fulfillment sector and an ideal fulfillment service for small businesses mainly because of its negligible startup costs, quick onboarding, and low fulfillment rates. The service provider offers standard fulfillment through its nationwide warehouses. This translates to clients being able to stock up the required amount of inventory and ship in batches as needed. ShipBob also offers crowdfunding fulfillment services, providing a low-cost alternative to ship large numbers of pre-orders and backer rewards simultaneously.
Red Stag Fulfillment is a popular US-based eCommerce order fulfillment service provider that specializes in shipments over 5 pounds and offers a 100% guarantee for their 48-hour dock-to-stock time, order accuracy, order speed, and inventory accuracy. The service combines cloud-based fulfillment platform with excellent operations to take care of your order fulfillment needs for fragile, high-value, and oversized goods, items above five pounds, and products that need customization or light assembly before shipment.
The service utilizes FedEx’s expansive logistics and transportation network to ship oversize and heavy products at considerable discounts. In addition, Red Stag employs state-of-the-art quality control solutions to video-track their warehouses and packing locations to prevent theft, packing mistakes, and shipping damage. If an error is recorded in their service, they pay clients $50 for each occurrence.
FulfillmentCompanies.net takes on a different approach in the industry and plays the role of matchmaker between sellers and 3PLs. Backed by a dozen years of research into the logistics industry, it boasts of having the expertise of finding the right fulfillment company for your outsourcing needs. FulfillmentCompanies offers a free online matching service for sellers in search of credible and reliable logistics companies in the U.S., Canada, and Europe. The service pre-screens 3PLs and takes a detailed look at their pricing, storage and order processing systems. Vetting fulfillment companies is quick, taking only a few minutes and clicks and you get quotes from pre-screened suppliers. You’re matched with 3PLs that meet your requirements and specific needs.
The service charges the supplier who pays a small lead fee once a match is made, hence it remains free for you the seller to use. The service is most beneficial if you are completely sold to the idea of outsourcing fulfillment and want a fast and simple way to find the best fulfillment service for you. An independent assessment and unbiased information goes a long way in ensuring that you get the right match to your unique situation. In addition, the service provides a nifty calculator tool, allowing you to determine and measure for yourself the cost between in-house and outsourced fulfillment.
Fulfillify is built on a robust mobile-responsive technology platform designed to help eCommerce companies provide customers with ordering, storage and delivery services. According to the service provider, they ship on average over 75 million items annually, delivering products to end users all over the globe. The Fulfillify platform is easy to set up and use, allowing users to monitor their orders, inventory and products in real-time using any device. Having access to product data and information at all times is an integral feature of the service which also integrates with users’ existing eCommerce and shopping cart systems.
Fulfillify provides fast sign-up and absolutely free setup and does not require prospective clients to get locked in long term agreements, giving businesses the choice to change providers in case they are not satisfied with the company’s service. Such offers also save clients’ precious time as Fulfillify does all the required setup, leaving its client’s with a fully functional system.
IDS Fulfillment (IDS stands for Integrated Distribution Services) provides order fulfillment, warehouse and distribution, and transportation services to get your products to your customers quickly and on time. It touts itself as a results-focused logistics company that has the flexibility, capability and proven processes to help businesses attain a competitive advantage. Clients can utilize the service provider’s efficient and cost-effective supply chain that is anchored on fast transit times for speedy delivery, and lower shipping costs. IDS stocks goods regionally so that when an order is made on your online store, it goes directly to the nearest IDS warehouse to promptly package and deliver the product to the customer.
The system can benefit both small and large online sellers especially during peak seasons that demand quick shipment times and optimized service. And since IDS offers flexible and scalable solutions, you can outsource any part of the fulfillment process – warehouse storage, distribution and returns – or have everything taken care of by the service. With its centers strategically located in the U.S. mainland, all equipped with industry-leading technology, the service provider guarantees accurate and on-time deliveries. In fact, it boasts of being able to reach 95% of US consumers in 2-day ground service.
VelocityShip is a well-regarded fulfillment company that has developed its own advanced software suite designed to help businesses meet their day to day challenges such as managing their supply chain, inventory and order fulfillment. This software that powers the VelocityShip platform integrates with over 60 marketplaces and shopping carts through a custom API, and automates the entire order process for accurate operation. Likewise, it can handle bulk processing of up to 10,000 orders every day, enabling you to process multiple orders quickly and simplify B2C and B2B fulfillment.
Although it can handle the most complex fulfillment tasks, VelocityShip also caters to startups and special projects like crowdfunding fulfillment, subscription boxes, product labeling, inventory counting, and more. You can boost your bottom line by using the provider’s packaging, shipping, and kitting services. You can also tap into their global network of warehouses and connect your multichannel platforms to their system to expand your market and reach more customers.
Ships-a-lot is an order fulfillment company specifically targeted at growing eCommerce companies. Initially, the company’s founders wanted to create a fulfillment solution that is anchored on the platform Shopify, which will enable shipping items in real time. After developing the solution, the owners thought that the platform could be of use to other online stores, leading to the creation of Ships-a-lot. The first thing users will notice about the service is the ease of use. Simply logging onto the company’s website and providing information is enough for the service to give prospective clients pricing and details of on-boarding.
However, the strength of service stems on its promise – speedy delivery of its customers’ products. It’s a promise of a 24-hour lead time backed by a guarantee to pay unsatisfied clients $20 for delayed shipments. This quick delivery feature is available 24/7. The service’s fulfillment centers are one of the most advanced in the business with a measured inventory accuracy pegged at 99.98%. This is maintained by constant monitoring with the use of barcodes, scanners and tablet computers. The system helps assure clients that their orders are not only accurate but that their products are all secured and accounted for.
Fulfillment.com is a worldwide fulfillment, storage and logistics company that helps businesses manage their time and resources when it comes to fulfilling customer orders. The company has facilities strategically located near parcel processing hubs throughout North America and internationally. Availing of their service and facilities saves you time and money by reducing transit times and other costs for your shipments. Your products are stored at facilities of your choosing and when an order is placed, the service can readily pick, pack, and ship the order within minutes.
Fulfillment.com enables you to monitor your inventory, select the most efficient shipping method, group orders to lessen shipping costs, and validate addresses to enhance customer experience, among many other features. FDC’s state-of-the-art warehouses utilize commercial-grade equipment that works with the company’s proprietary technology and is built to scale to handle all kinds of orders, from the simplest to the most complex. The service also provides helpful features such as inventory alerts, inventory velocity reporting, and depletion date estimates to assist you in managing your product supply.
Fulfilled By Sears (FBS) is the logistics arm of the US department store chain Sears. It has been selling and shipping its products and its merchant partners’ for decades and has made available to retailers that same reliable service. FBS is an end-to-end outsourced fulfillment service for retailers that includes warehousing, pick and pack and shipping orders to customers. Sears has since diversified into e-commerce (Sears.com) and, provides a third-party order fulfillment designed for businesses that need help in streamlining their order fulfillment to reduce costs and increase margins.
It targets small, midsized and enterprise operations, but most suitable for businesses with enough order volume to absorb outsourcing fees without compromising retail pricing. There’s no minimum order or long-term commitment, giving you the flexibility to shift fulfillment from in-house to outsourced, and vice-versa depending on month-to-month order trends. Sears’ fulfillment service is open to sellers on both Sears.com and other online marketplaces. With the FBS service, you harness the expansive Sears network of fulfillment and distribution centers for your logistics and infrastructure requirements.
Xpert Fulfillment provides third-party order fulfillment services including logistics and warehousing in the U.S. and international markets. It handles inventory and order management through a pick/pack/ship model, which is built on web-based systems that make tracking and communication accessible in the cloud and in real time. With its headquarters in Michigan, the company has a centrally located distribution center that can ship orders fast throughout the U.S. and Canada. It boasts of secured, climate-controlled warehousing for high-value products.
Founded in 2008, the company has partnered with European Union-based providers to expand its international services and currently caters to both startups and Fortune 500 companies. With no minimum order requirement, the provider can scale its services to match a fast-growing small business. It also offers derivative services like marketing consultancy, print and web design, phone reps, direct sales, and global distribution.
eFulfillmentService was established in 2001 to provide a speedy order fulfillment service to clients around the globe. It utilizes the best technologies to ensure quality service and customer satisfaction. The service caters to all business types and sizes, providing end-to-end offerings for all kinds of eCommerce companies. The platform is known for both domestic and international shipping services, offering a variety of shipping methods to choose from. The platform offers free shopping cart integration, 24/7 client access to its order fulfillment software, inventory storage, and pick and pack service, among others.
With eFulfillmentService, users can avail of flexible pricing options and discounted shipping options. The solution is popular for its dependable customer support program, offering a ticket system that is accessible 24/7 and a 100 percent customer satisfaction guarantee. Other key offerings of the provider are additional services such as returns handling, kitting and assembly, and marketing inserts.
Fulfillrite provides e-commerce companies with end-to-end order fulfillment services like kitting and assembly, return processing and inventory storage. It is ideal for growing small and medium businesses or large enterprises looking to streamline their order management processes. The provider is open to servicing startups with a minimum of 40 orders per month and can handle as much as 40 SKUs. Started in 2009, the New Jersey, U.S.-based fulfillment company handles a variety of products including mobile accessories, tech and electronics, consumer goods, cosmetics and nutraceuticals and apparel.
The company operates a strategically located distribution center in Lakewood, NJ, which is near major carrier hubs such as UPS, FedEx and USPS and an hour distance from major ports and airports in the East Coast, giving it easy access to inbound and outbound shipping. The Fulfillrite service integrates its system with all major e-commerce platforms such as Shopify, Celery, BigCommerce, WooCommerce, Magento and Amazon. This service allows for real-time order and inventory data through an API, via CSV, or manual entry on the Fulfillrite web portal.
Floship is one of the leading order fulfillment services for global e-commerce retailers and crowdfunding campaigns. The company is based in Hong Kong, the world’s largest hub for air-freight, where an average of 4.4 million tons of cargo are moved yearly. The company gives you a strategic logistics location for your e-commerce expansion. Sourcing goods from China and elsewhere in Asia and shipping them worldwide is most convenient when your fulfillment facility is near manufacturing centers. The provider cites Apple as its model of global fulfillment, but the services are scalable to small business requirements.
The 3PL company offers fulfillment for light assembly, packaging for procurement and shipping, labeling and other order preparations. It claims have fulfilled the most number of Kickstarter and Indiegogo campaigns, charging only for storage, piece-pick, and shipping. There are no fees for receiving and other fulfillment processes. Any size and type of business wanting to extend its global market reach can take advantage of the Floship’s vast shipping network and proximity to the world’s manufacturing giants in Asia.
Whiplash is a modern order fulfillment service that is built to scale and takes care of the fulfillment workload for your eCommerce and online selling business. It can manage the day to day inventory and fulfillment as well as provide integration and technical support. The service employs automation features to streamline vital fulfillment processes from ordering, payment, product tracking, shipping and delivery. It harnesses a network of warehouses for easy product storage and global distribution, and its real-time item monitoring and information ensures that every product stored and shipped is accounted for.
The service integrates with major eCommerce platforms to boost operational flexibility and business performance, allowing you to concentrate on selling and building your business and letting the service handle logistics, warehousing, inventory management, payment processing, shipping and more. Its API enables you to create apps for particular tasks related to items and orders. The Whiplash system can generate return shipping labels for your customers as well as give you complete visibility of your order flow. You can control which items can be exchanged or set items which cannot be returned such as seasonal or final-sale items. It adopts a rule-based workflow that lets you set parameters for operational efficiency and smooth management.
Symphony Commerce was founded on the primary objective of helping clients establish and grow their own online sales channels, making it basically an eCommerce management company whose main offering encompasses all the needs of online sellers. Lately, it has seen a rapid increase in the number of fashion and consumer package goods brands using the service to boost their eCommerce capabilities. Order fulfillment is integral to the company’s service that includes automated ordering, safe storage and speedy delivery of products both in and outside the United States.
Its basic fulfillment services are stacked with a wide array of features and offerings such as flexible pricing, reliable customer service, automation, integration, and analytics, to name some. These features go hand-in-hand to both attract and retain service clients. However, the service is not just about fulfillment since its on-the-ground physical fulfillment network helps its clients provide rich customer experience, which translates to customer loyalty and subsequently increased profits.
Printful is an easy online printing, fulfillment, and shipping platform. Over the last few years, it has become one of the leading custom print product drop shipping companies in the US, with services that include order fulfillment from its fulfillment centers in the US and Europe. It has ready-made integrations with most of the top e-commerce platforms including Amazon, offers competitive storage fees, and allows selling on multiple platforms at once, making it an ideal solution for startups and SMBs.
Printful lets you print designs for yourself, sell designs in an online store or marketplace, and have your products shipped on demand, under your brand. To make it even more convenient, you can let the service do everything for you simply by ordering a product at Printful and having it printed, packed and shipped. Its warehousing and fulfillment service allows you to store your entire products and stocks in Printful’s warehouse and have the company fulfill all your customer orders, saving you space, time, and the hassle of packing and shipping items by yourself all in one go.
If you can do it on your own – manage orders, keep tab of inventory, store your goods, pick and pack products, ship and deliver them – why not? You get absolute control over your inventory as well as the packing and shipping process. And if yours is a small business, you can save on cost by doing all the work and outsourcing the shipping. Assuming you have all the space needed to store your items and other necessary materials (packages, boxes, packing slips, address labels, etc), then you’re good to go.
But as your business grows and you take in more orders and deliver more items, you’ll soon realize that DIY will not cut it. The entire fulfillment process, even if you have a couple of helping hands, is time-consuming, cumbersome, and more expensive in the long run than having one fulfillment service do almost everything for you. You won’t need additional investment for storage space and a warehousing or inventory software. You won’t have to hire more workers to help pick and pack orders. Outsourcing the work to an established fulfillment service provider can be so much more convenient when you’re already dealing with hundreds or thousands of orders per month and delivering by volume.
You can easily calculate the ROI of outsourcing order fulfillment when you get a free Rakuten Super Logistics free quote here.
If you want to learn more about order fulfillment, check out our in-depth guide on order fulfillment services that tackle all the essential aspects of this type of service.
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