Cloud communications is changing the way business communicates. From cloud PBX being a more flexible alternative to on-premise legacy PBX systems, to achieving true unified communications by being able to integrate different channels like voice, fax, conferencing, SMS, and team messaging into one cloud-based service, thus the birth of Unified Communications-as-a-Service (UCaaS).
With all the advancements in cloud communications, Gartner is predicting that unified communications spending will grow at 3.1% CAGR through 2020. There is just a lot of optimism regarding the rise of cloud in terms of business communications.
However, there are still some enterprise who are not totally on-board the cloud. In fact, in a recent study, small and medium scale businesses are more likely to move their communications to the cloud compared to large companies.
One of the possible concerns is, of course, security. It is not that enterprises are not recognizing the benefits of moving to the cloud, it is just that the idea of having your conversations and other sensitive data pass through the public Internet is quite scary. And if you also own a business, big or small, it should concern you as well.
That is why if you plan to move your communications to the cloud, you should realize that you are putting an enormous amount of trust to your UCaaS provider because they will be the ones responsible in safeguarding your data as it passes through your end, through their data centers, and the public Internet. So before choosing your next provider, be sure that you are well-versed about cloud security and multi-layered defense. For more info on this topic, read our guide article on the most useful SaaS solutions for small businesses.
Here are some of the things your next UCaaS provider should give you details about when it comes to cloud security:
We hope you found this piece useful, you can also read our related article on how data from uCaaS solutions can help your business.
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