Knowledge management is intended to improve the way organizations collaborate in the creation, sharing, and maintaining of information. The use of knowledge management software adds value to knowledge management by streamlining workflows and organizing all types of knowledge within an organization. In this comparison of Document360 vs. Helpjuice, the features of each software will be evaluated against the pillars of knowledge management.
The core features of Document360 vs. Helpjuice will be identified, as well as the integrations available for each software. Pricing, ease of use, use cases, as well as the specific requirements to get started in using the platform will be discussed in this article. The aim is to help you make an informed decision in choosing the right knowledge management software for your organization.
Document360 vs. Helpjuice Comparison Table of Contents
More leaders are recognizing and treating knowledge as a strategic intangible asset. Employees, however, are often frustrated with disorganized knowledge repositories. The rise of remote and hybrid work during the pandemic highlighted the need for effectively managing enterprise knowledge.
With this in mind, it comes as no surprise that the knowledge management software market is projected to reach $58.81 billion by 2028. This growing demand reflects the continuous adoption of organizations of knowledge management software as a key driver of competitive advantage.
American Productivity & Quality Center
The increased emphasis on personalized learning, as well as the growing need of customers for self-service options, are the primary drivers of market growth. In 2021, 23% of knowledge management workers and practitioners cited identifying, mapping, and prioritizing critical knowledge as a top priority in knowledge management.
Knowledge management software is a type of customer support software that can help your company provide top-notch service to customers. Here, we compare the knowledge management features of Document360 vs. Helpjuice to help you choose which software would best respond to your current team requirements in sharing, storing, and maintaining information.
Overview of Document360 and Helpjuice
Document360
Document360 is a SaaS knowledge base creation platform for both internal and external users. Designed for growing companies, Document 360 lets you instantly create a self-service knowledge base for both your customers and employees. Built for content producers and content consumers, Document360 provides customers with a fully-functional knowledge base to solve their problems before reaching out to customer service.
Intended for startups, mid-sized companies, and even large enterprises, Document360 allows companies to have multiple knowledge bases with product help documents, internal documentation, standard operating procedures, FAQs, online user guides, and more. Document360 lets you scale your customer support without incurring additional costs.
Helpjuice
Helpjuice is a web-based knowledge base creation and management software solution that lets users create, share, use, and manage the knowledge and information within an organization. Powered by analytics, Helpjuice identifies what content producers should be authoring in their knowledge bases and which articles need improvement based on user behavior.
The design of Helpjuice knowledge bases is optimized for SEO and has multi-language support. Intended for the use of startups, small businesses, and mid-sized companies, Helpjuice aims to provide personalized and technical assistance to both internal and external customers.
Detailed Helpjuice Review
Comparison of Document360 vs. Helpjuice
Core Features
Publishing Options
Both software solutions offer comprehensive tools for publishing and information management. For instance, the Knowledge Base Portal of Document360 is where editors, writers, reviewers, and other content producers author knowledge base content. It also has a content authoring feature with a WYSIWYG workspace and a category manager that allows up to six levels of categories and sub-categories. Document360 can open any two article versions at any point. The versioning and rollback feature allows editors to view version history and roll back to prior versions as needed.
Meanwhile, Helpjuice gives you the ability to fully control articles and category URLs. It offers limitless authoring and formatting, and content can be organized using categories and folders. Helpjuice lets the content producer set articles to public, internal or private view. Analytics is also included in the article editor of Helpjuice where teams can collaborate, comment, and reply to other collaborators in real-time on article performance. The Helpjuice editor and authoring feature stores article history so you can easily restore articles to previous versions.
Document360 and Helpjuice basically offer the same features for content authoring and publishing. Document360, however, offers more efficiency with its bulk operations feature, which allows you to perform several operations on multiple articles with a single click. On the other hand, the analytics embedded in the article editor of Helpjuice provides content producers instant insights as they create content for KB users.
The markdown editor of Document360 has an adjacent inline view that facilitates easy article creation.
Search Functionalities
A powerful search engine is required to facilitate the search for content in a knowledge base. Document360 deploys a powerful AI-based search engine to index all knowledge base articles in real-time. The search engine of Document360 can be tailored to a particular project.
Document360 search engine highlights search keywords in the search results by default. This facilitates quick navigation while enabling the user to easily perform a search. Search results will be grouped into categories, and you can filter them based on version, language, visibility, status, contributors, tags, and date of update. Document360 search results provide a breadcrumb of the content to give readers an idea of how the knowledge base is organized.
Helpjuice search engine works by analyzing article title, keywords, body text, subtitles, and attachments for relevant results. Up to 20 results will be displayed, placing the most viewed and upvoted articles as the first entry. In addition, clicking on the analytics icon will provide more information on the keywords most users are using, which you can then add to your new or existing articles.
While Document360 search can be tailored per project, the Helpjuice search feature allows the user to override browser search functionality and search for content inside accordions and tabs. The search functionality of Helpjuice also supports PDFs and searches content within images.
The index page concept of Helpjuice.
Q&A Engines
Also referred to as decision trees, Q&A engines make your knowledge base interactive and minimize the need for live agents and help customers to resolve concerns faster. Article decision trees of Helpjuice are integrated into their article editor. The content producer simply inserts the decision tree to place it on the article and then puts in the question and the different answers.
On the other hand, the FAQ tool of Document360 assists in creating both simple and complex FAQ content. With its tree navigation and full predictive search support, the search engine searches through article content, including article titles. FAQs in Document360 can be in a public or private setting, and can also be programmed to require a login to view articles.
With Document360, you can seamlessly add FAQs to your SaaS apps or website, which provides added convenience to customers. The Q&A engine of Document360 allows you to customize your FAQ, while Helpjuice allows users to easily insert a decision tree on an article being created in the article editor. Decision trees in Helpjuice are more article or project-specific.
The Knowledge Base Assistant of Document360 powers its Q&A engine.
Knowledge Base Management
The knowledge base management feature of Document360 includes an interface that organizes and displays groups of similar topics, which can be easily rearranged with a simple drag-and-drop UI. The markdown and WYSIWYG editors let writers create content using a simple and clean interface that makes it easy to add links, images, videos, and more.
The clean interface of Helpjuice also makes it easy to create a useful content hierarchy that acts as a guide for users to find the right content. The convenient editing features of the content authoring tool of Helpjuice make it easy to create, update, and link related articles, and also add images and videos.
Article Management
Article management is a breeze with the versioning and rollback feature of Document360, which allows users to view versions of the same article, including authors and collaborators. The automatic source control identifies the article history and can quickly pull versions for easy rollback.
Every Document360 article and category has a discussion feed where team members can collaborate on every project, regardless of assigned roles. Document360 has a bulk operations feature where you can publish, hide, show, or delete multiple articles at the same time.
Knowledge management with Helpjuice involves advanced analytics that identifies exactly which articles need to be updated, which content most users search for, and which content is the most popular. The insights presented by the analytics guide knowledge base management strategy.
Search Engine Management
Document360 has search analytics that provides information on how visitors are interacting with content and user feedback that enables fast resolution of customer concerns. The powerful search functionality of Helpjuice holds everything together in helping customers find the right information.
In terms of content authoring, Document360 offers more editor options with its markdown and WYSIWYG tools. The search functionality of Helpjuice, on the other hand, is more robust and extensive with results presented as categories.
Helpjuice knowledge base management includes powerful analytics.
Reporting and Analytics
The continuous improvement of knowledge bases is largely dependent on article feedback. Document360 has performance analytics and search analytics—visual reports that provide information on the number of article likes and dislikes, views, and reads. The search analytics gives metrics on content being searched and viewed, the keywords that are often searched, and also which keywords have no search results.
In addition to the performance and search analytics, Document360 also identifies the geography of knowledge base users, checks the link status for any broken links, analytics on feedback, ticket deflector, and insights on obsolete pages (page not found).
Helpjuice analytics has different tabs for articles, users and groups, search, and categories. The articles tab displays the number of views and reads, likes and dislikes, as well as the answers that need improvement. The users and groups tab shows their activities on the platform. The search tab displays the total number of searches, how many of which found answers, how many bounced, and how many searches did not return results.
Both Document360 and Helpjuice analytics measure article performance. Helpjuice intelligent analytics measure impact in a specific time and can measure article impact. In comparison, Document360 customizes analytics data based on a specific date range.
Reporting and analytics in Document360 cover article and search performance, including feedback.
Document360 vs. Helpjuice Core Features Key Takeaways:
- Document360 offers robust publishing and content authoring features.
- Helpjuice has powerful search functionalities and a project-specific Q&A engine.
Integrations
Helpjuice has API integration and interconnects with Slack, Google Chrome, Salesforce, Zendesk, Olark, Zapier, MS Teams, and Freshdesk. You can also integrate third-party apps into your Helpjuice knowledge base. The customization framework of Helpjuice is based on Liquid Markup Language, which means that you can have full control over how your knowledge base elements will be organized and designed. You can plug in third-party tools or ask Helpjuice to do this task for you.
Document360 has an API platform that enables access to your knowledge base with complete read and write access to articles, categories, users, and settings with a REST API. You can also create multiple API keys for different use cases. Freshdesk, Zendesk, Intercom, Drift, Slack, MS Teams, Crowdin, Chrome, Zapier, and Integrately are some of the apps that integrate with Document360.
There is not much difference between the integration capabilities of Document360 and Helpjuice. Both software have an API, which is an important feature that ensures workflow customizations and eliminates limitations on interconnectivity. Compared to Document360, Helpjuice has fewer integrations, but then it has an API, which means that users can still create custom apps for their unique knowledge base requirements.
Aside from its API platform, Helpjuice integrations include those with Zapier, Slack, and Olark.
Document360 vs. Helpjuice Integrations Key Takeaways:
- Both Document360 and Helpjuice have an API platform.
- Document360 uses REST API while Helpjuice uses Liquid Markup Language.
Pricing
Document360 has four pricing plans that start at $99 per project per month for startups with five team accounts and one knowledge base version. The Business Plan at $249 includes 20 team accounts and two knowledge base versions.
The Enterprise Plan of Document360 at $499 per month also has 20 team accounts and two knowledge base versions but also includes more layers of security, customization, and search features. Pricing for the Enterprise Plan, which offers private hosting, is provided upon request from the vendor.
The pricing structure of Document360 is based on features, with premium features included in higher pricing tiers. On the other hand, Helpjuice pricing offers all product features across all four pricing tiers.
The Helpjuice Starter at $120 per month is for four users while the Run Up is for 16 users at $200 per month. The Premium Limited at $289 per month allows up to 60 users while the Premium Unlimited for an unlimited number of users is at $499 per month.
Document360 pricing offers four plans with premium features included in the upper tiers.
Document360 vs. Helpjuice Pricing Key Takeaways:
- Document360 pricing is structured based on features, the number of team accounts, and knowledge base versions.
- Helpjuice pricing tiers offer the same features across all plans and only differ in the number of users allowed per plan.
Ease of Use
The UI of Helpjuice is clean and straightforward while the canvas-like layout and design make it an ideal workspace. With Helpjuice, you can create a simple Categories Navigation Section for users that want to navigate through the categories instead of searching using the search bar. The Helpjuice article editor has a very intuitive interface and powerful features, including advanced editing in code view mode.
Helpjuice also provides complete customization guides. Since the main purpose of the index or landing page is to help the user find content, Helpjuice allows for template customization for proper branding. This lets you create a knowledge base that is similar to your main site.
Document360 offers a good balance between robustness and ease of use. Navigating the knowledge base portal is made simple with the drag-and-drop UI. You can easily rearrange categories, subcategories, and display groups of similar topics.
The Document360 editor dashboard is intuitive, allowing content producers to easily find tools for easy editing and article version history. The design of the Document360 workspace is clean and organized and comes with an inline adjacent preview of the content as you create in the markdown editor.
When it comes to ease of use, Document360 and Helpjuice facilitate easy navigation with an intuitive UI. However, the editor of Document360 has an edge with its inline adjacent preview that facilitates easier creation and editing of knowledge base content. On the other hand, the in-built decision tree of Helpjuice makes it easy to insert Q&A sections in articles.
Helpjuice has an intuitive user interface and a clean layout and design.
Document360 vs. Helpjuice Ease of Use Key Takeaways:
- Document360 editor has an inline adjacent view that makes it easy to view content being created.
- The editor pane of Helpjuice that resembles a canvas promotes ease of use and efficient authoring.
Getting Started
You can launch the Helpjuice knowledge base in minutes and customizations are available. To get started with the platform, you can import users by clicking on the USERS icon on your Helpjuice dashboard. You can then upload your XLS or CSV file and users will be added as internal viewers.
Renaming your Helpjuice knowledge base to your company name is also a breeze through the SETTINGS page. To set up permissions with Helpjuice, you can either request assistance from a 24/7 live rep or watch its tutorial video.
To get started with Document360, there are two main interfaces that you will interact with—the project dashboard and the knowledge base. When you log in to the Document360 website, the project dashboard, also known as the knowledge base portal, is the first thing you will see. Onboarding of new users will be quick as the Document360 UI is simple and easy to navigate.
Getting started is simple for both Helpjuice and Document360. You can have your own knowledge base up and running in a day or two, depending on the content that you have in your knowledge repository. While the process of setting up the software is simple by using the vendor’s knowledge base, you can also ask for live support. Both products offer live chat, email, phone, and social media channels.
Document360 offers customer support through phone, live chat, and email.
Document360 vs. Helpjuice Getting Started Key Takeaways:
- Both Helpjuice and Document360 offer a 14-day free trial.
- Knowledge base customization options are more extensive with Helpjuice.
Use Cases
Document360 is ideal for software startups and small and mid-sized information technology and services businesses. It can significantly help these companies set up their own knowledge bases and facilitate growth through robust customer support. Document360 is also enterprise-ready, which means that it can cater to the requirements of large companies that require high-level features such as single sign-on, audit logs, role-based access control, product security, and privacy and security protocols.
Helpjuice can help small to mid-sized retail and service companies build a knowledge base and enable teams to manage both internal and external customers. These include medium-sized Internet publishing companies and even non-profit organizations. Large businesses, such as telecommunications and pharmaceutical research companies will also benefit from the robust knowledge management features of Helpjuice.
Both Helpjuice and Document360 cater to startups, small, medium-sized, and even large businesses. The enterprise readiness of Document360 provides an architecture that can scale your business with enterprise-grade security, compliance, and access control features.
Helpjuice assisted MacroHelix in creating a knowledge base for internal and external customers.
Document360 vs. Helpjuice Use Cases Key Takeaways:
- Knowledge base software can be used by a company of any size in any industry.
- Having a knowledge base management software boosts customer relationships and also contributes to improved financial management.
Document360 vs. Helpjuice: Comparison Table
| Document360 | Helpjuice | |
| Ideal for |
|
|
| Use cases |
|
|
| Core Features | ||
| Publishing Options | ✓ | ✓ |
| Search Functionalities | ✓ | ✓ |
| Q&A Engine | ✓ | ✓ |
| Knowledge Base Management | ✓ | ✓ |
| Reporting and Analytics | ✓ | ✓ |
| Key Integrations | ||
| Slack | ✓ | ✓ |
| Zapier | ✓ | ✓ |
| Freshdesk | ✓ | ✓ |
| Zendesk | ✓ | ✓ |
| Pricing | ||
| Starts from | $99 per month per project | $120 per month for up to 4 users |
| No. of plans | 4 | 4 |
Document360 vs. Helpjuice — Which is better?
In this article, we presented a comparison of Document360 vs. Helpjuice and underscored the robust features of each software. Document360 offers robust publishing features while the search functionalities of Helpjuice are intuitive and highly organized. The Q&A engine of Helpjuice is project-specific, while the content authoring of Document360 offers more options for creating and editing content.
As we have identified the pros and cons of using Document360 and Helpjuice as a knowledge management software, it is important to keep in mind that in choosing a software you have to primarily take into account the unique needs of your organization. Take time to understand what is the purpose and advantages of having a knowledge management system, and how it could help your company grow.
In comparing Helpjuice vs. Document360, carefully weigh each feature against your requirements. Helpjuice offers powerful customizations but if your priority is to have a robust content authoring system for efficient knowledge management, choose Document360.
Why is FinancesOnline free?
Leave a comment!