Document360 Pricing Packages: What’s Included in The Plans?

Regardless of industry, happy customers make businesses thrive. Keeping customers happy, however, remains the tricky part. When it comes to providing good customer support, from the pre- to post-sale stages, companies benefit from having a robust knowledge base. This means relying on good knowledge management software. Is Document360 it?

Document360 is known for its ability to help businesses create and administer a robust self-service knowledge base. In this article, we will delve deeper into the cost of this software solution and examine the tools and features that come with each plan. By doing so, you can have a better idea if Document360 is the right application for you and which plan suits your business requirements best.

Living in the information age, most of us enjoy the privilege of accessing information at the tips of our fingers. When it comes to customer service, modern consumers have grown to be more resourceful and prefer conducting their own research. An article cites a study by Dimension Data, which reveals that 73% of customers rely on company websites to get the information they need.

The growing interest in self-service options is changing the technology involved in customer support programs as more companies and developers shift to building platforms that accommodate self-service elements. Not only does a self-service portal reduce the need for round the clock human customer support, but it also helps avoid clogging up the contact portals with inquiries, thus, avoiding irate customers.

What makes a good self-service knowledge base may differ depending on the industry, type of business, and the customers it is intended to serve. Some businesses use content management systems. Although CMS systems may work just fine, there are essential features that a dedicated knowledge management software does better. A powerful search function, for one, is a knowledge base staple. It helps narrow down the options, especially when searching for specific information in a sizeable knowledge base.

Good features, such as smart filters, are a must to help end-users find the information they are looking for faster. Also, good self-service knowledge bases still have trustworthy help desk tools for the times when the end-user will need human intervention.

Overview of Document360

Document360 is an AI-powered knowledge base platform designed to streamline documentation for both teams and customers. It facilitates the creation, management, and publication of various content types, including knowledge bases, software documentation, and user manuals.

With similar functions as top marketing software solutions, the platform offers a comprehensive portal for content creators and a user-facing site for customers and employees, alongside an embedded help center for seamless integration with SaaS products. Key features include advanced analytics, an interactive decision tree, custom workflow builder, and robust SEO customization. It also supports glossary management, API integration, and a support ticket deflector.

A core strength of Document360 is its generative AI assistant, “Ask Eddy,” which provides interactive AI search, automates the generation of glossaries, titles, summaries, and FAQs, and assists with content refinement like rephrasing and tone adjustment.

Document360 enhances productivity by centralizing documentation and fostering team collaboration. It is utilized across diverse industries and by various roles, including customer support and technical writing teams, to reduce support tickets and provide accessible, dynamic self-help content. As a cloud-based SaaS solution, it offers scalability and continuous updates.

Document360 Pricing Plans & Features

Document360 pricing plans are tailored to cater to different business sizes, from startups to large enterprises. All five plans have free trials and payment options of either monthly or annually. Some features (storage, number of accounts, page visits, etc.) have limits in place depending on the plan. In case a customer exceeds the limit, additional charges will be incurred.

1. Professional Plan

The Document360 Professional Plan is tailored for growing teams aiming to scale their documentation efforts efficiently. This comprehensive subscription offers a robust set of features to manage both internal and external knowledge bases, providing control over content access and secure sharing with various audiences.

A standout capability is its auto-translation into over 50 languages, enabling global reach, complemented by strong SEO customization options for improved search rankings. The plan supports diverse content creation through advanced editors and facilitates easy content import from Word documents. For API developers, it offers dedicated API documentation generation, and users can download articles as PDFs for offline access.

The Professional Plan integrates AI-powered content creation, assisting with generating FAQs, titles, and improving content quality. It provides extensive knowledge base management tools, including article revision history, category management, reusable content blocks, and a global find and replace function. Article management is streamlined with bulk management, templates, and review reminders.

Beyond content creation, the plan ensures robust infrastructure with SSL security and SOC 2 compliance, alongside backup and restore capabilities. It enhances self-service with customizable site design, contextual help mapping, and advanced search filters. Analytics provide insights into article performance, search trends, and country-specific usage. Security is bolstered by comprehensive roles and permissions. Furthermore, dedicated 24/5 support and guided setup ensure teams are well-supported in optimizing their documentation strategy.

Get a preview of how your knowledge base will look like as you build it.

2. Business Plan

Document360’s Business Plan caters to mid-sized teams, offering a robust set of features beyond the Professional tier, focusing on advanced content management and tracking. This plan includes a Custom Workflow Builder for streamlined content creation, review, and publishing, alongside an Embedded Help Centre that integrates directly into websites and products, enhancing user self-service.

Key functionalities in the Business Plan also encompass a Support Ticket Deflector to reduce inbound queries by guiding users to relevant knowledge. Users benefit from a Pro Analytics Dashboard providing insights into user behavior, link status, and feedback, aiding content optimization. Extensive integrations with numerous collaboration, chat, and  customer support tools, coupled with API Support, ensure seamless workflow integration. A significant highlight is the AI Search & Answer feature, promising up to a 50% improvement in search accuracy through contextual AI. Additionally, a Dedicated Account Manager provides personalized support.

While comprehensive, the Business Plan does not include advanced enterprise features such as multiple sign-on models, an interactive decision tree, a testing environment, or a security audit trail. It also lacks the AI Premium Suite features like auto-generated glossaries and video tutorial creation, and specific integrations found in the Enterprise plan. Pricing for the Business Plan is not publicly fixed; it requires direct consultation with Document360, as it is customized based on specific features and AI capability requirements.

Keep track of which readers and how many are using your private knowledge base.

3. Enterprise Plan

The Document360 Enterprise Plan is tailored for large organizations requiring robust security, extensive scalability, and customized AI solutions, available as a yearly subscription. This plan builds upon all features from lower tiers, introducing advanced capabilities critical for enterprise-level operations.

Security and access are paramount, with support for multiple sign-on models including Okta, Entra ID, and custom SSO with JWT, alongside IP restriction for enhanced control over access. The plan offers a dedicated testing environment for safe feature deployment and a comprehensive security audit trail to track all changes and user interactions, ensuring compliance and aiding issue resolution.

Collaboration and content creation are bolstered by an interactive decision tree for guiding users through complex processes, and a dedicated design expert to assist with branding and layout. The Enterprise plan also includes a premium AI suite with features like auto-generating glossaries, converting screen captures to guides (Beta), and creating video tutorials from recordings (Beta), significantly streamlining content creation and maintenance.

For global reach, it supports integrations with Crowdin and Phrase for efficient translation. Operational efficiency is further enhanced by search capabilities within attachments and Salesforce integration for seamless CRM data flow. Enterprises also benefit from custom email domain support for branded communication and 24/5 priority support, ensuring continuous assistance for critical operations.

Document360 gives you visibility of your team members and their activities.

Which Document360 Plan Is Right for You?

Choosing the right plan will boil down to several considerations. Among these are the size and nature of your business, your intended audience, and your budget.

The Professional plan is designed for growing teams, providing essential documentation tools like custom domains, extensive article limits, multiple editors, and AI Writer Suite. The Business plan builds upon this, offering comprehensive solutions for mid-sized businesses with features like a knowledge base widget, enhanced AI Search Suite, advanced analytics, and workflow capabilities. For large organizations with complex needs, the Enterprise plan provides the most robust solution, including multiple SSO/JWT options, a sandbox environment, comprehensive AI Suite, audit logs, and personalized design assistance.

While a free trial is available, the specific pricing for each of these plans is readily available on their website, allowing potential users to directly compare features and costs before making a decision.

If you’re interested in learning more about setting up knowledge bases, check out our guide to creating an internal knowledge base.

By Mary Keaton

Mary Keaton is an eLearning and education specialist with years of experience in online course development, curriculum design, and corporate learning management. Having been part of the FinancesOnline team for 5 years, she has reviewed and analyzed over 100 learning management systems to provide users worldwide with insights into how each one works. She is a strong supporter of the blended learning model and aims to help companies get the information they need to bring their L&D initiatives into the 21st century.