Magentrix is a leading collaboration software that offers great social intranet, customer portal, and partner portal solutions for small, medium, and large organizations. These companies can use the application to quickly deploy self-service web portals for partners, customers, and employees. The software offers modules that can be configured easily by users to share information and integrate work processes for their communities. The social intranet for employees can be used to improve communication, reduce emails, and enhance teamwork. The partner portal can be used to manage opportunities, share leads, and close deals more quickly. You can also use the customer portal to reduce cost, and deliver secure self-service as well as access to solutions. In this article, we take a close look at the Magentrix pros and cons to give you a detailed evaluation of its capabilities.
Our experts closely analyzed Magentrix functionalities and gave it a high score based on its key features such as customization, integration, ease of use, help and support quality etc.
In addition to the excellent features, the vendor offers flexible pricing plans that are suitable for the needs and budgets of both small and large organizations. There is also a great free trial plan which gives you the chance to check out the app’s features free of cost. You can use the free trial period to understand how the software can help to boost your company’s productivity and bottom line.
Magentrix functions as a connected digital office that has been designed to help multiple communities collaborate without complex coding operations or time-consuming setups. Its essential features are packaged in a ‘light’ social networking box. The app’s developers have automated a few basic processes and made it available on mobile devices. This ensures that all relevant information is disposed conveniently which users can utilize to enhance productivity.
What makes Magentrix the leading choice of numerous organizations including top brands like Secureauth, Aizan, AMP Clearing, and Systech International? Read on to learn about Magentrix features and the many advantages offered by their software.
You can use Magentrix’s Social Intranet to communicate, collaborate, and share resources. The app works as a discussion board that saves the hassle of endless emailing between team members. It provides cohesive features that can be used for maximum efficiency.
There are personalized profiles of team members with relevant information and photos where you can follow their comments, activity, and areas of expertise. The profiles are stored in the Employee Directory where you can find the company’s experts on different subjects.
The Newsfeed feature helps you to keep track of the activities of team members. It allows you to download files, attach hyperlinks, and record social contributions such as comments and likes.
The Customer Portal helps resolve issues quickly and efficiently. It allows you to create a knowledge base and FAQ page that your customers can use for self-help. The portal offers you resources to empower your customer service operations with minimal support. Customers can easily update their account data and find out how their support tickets are being resolved. They can do all this from any device, anytime.
You can use the Customer Portal for branding purposes as you can share information on customized themes that remind users of your brand. The portal supports customer communities where users can discuss issues and problems, and keep track of announcements and news. Plus, you can receive valuable feedback and suggestions from customers.
Magentrix offers useful resources to boost your sales. You can manage common opportunities and share your leads, organize courses and training for your partners, and close deals more quickly.
The Partner Portal eliminates the need to send endless emails and organize meetings with your partner community. As an alternative, you can set up the Lead Registration process, where partners can follow and approve leads on their own. Plus, you can use the extensive database to provide your partners with useful materials for their tasks.
The Opportunities feature can also contribute to fruitful partnerships. You can give your partners open access to sales resources and information, while tracking activities and monitoring deals at the same time. Partners can also track the status of their deals using the dashboard and the many forecasting reports you can generate based on available data. Finally, the Partner Portal gives your partners their own collaboration space to share ideas and discuss leads.
You can add the following plus points to the software’s long list of advantages:
Some users have pointed out that for some data connectivity configuration they are dependent on the vendor and need to raise a request with the Magentrix team. It’s not a big issue though, and one that is easily resolved with Magentirx great customer support. The vendor is also constantly working to improve such elements of their service to make the software more robust and effective.
Our detailed evaluation of the Magentrix pros and cons clearly shows the software’s numerous advantages. With this software you are guaranteed to get good value for your money. The vendor offers flexible pricing plans that are suitable for the needs of small and large enterprises. There is also a useful free trial plan you can use to understand how the app can benefit your business.
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