Top 10 Alternatives To Jobber: Leading Field Management Service Software Solutions

Salesforce: Top FSM Solution


Field Service Management Software (FMS)  is essential to keeping tab of your schedule, job orders, invoices and payments. These are now the standard feature set in any FMS software, and one of these is Jobber.

Jobber is a service business scheduling software that aims to streamline the entire service process, from quote and scheduling to invoicing and payment. It has a simple framework but powerful tools like drag-and-drop calendar, analytics-driven job orders and self-service for clients. The software caters mostly to small businesses and medium enterprises.

However, if you’re looking for options, you have plenty of Jobber alternatives out there. In this article we list the best candidates that can do what Jobber can, and more.

When you select a field service management software it also important to think of the future, not just the features you are getting today. For example, VR is being applied in field service management software especially for field training. It places engineers and technicians into the environment from the comfort of the office. Internet of Things also impacts on this category, specifically the use of wearables with sensors that help track of field activities. These are just two of other field service management software trends to watch out for. Is  Jobber up to these trends?

What are the key features to consider when getting an FSM system?

While our top solutions below have their unique value propositions, they do share features. At the baseline a field service management software should allow you to:

  1. Monitor employee activities on and off location
  2. Dispatch technicians in an organized calendar, ensuring the right employee attends to the right job
  3. Support driver safety and help them take the most efficient route
  4. Integrate with back office systems, especially inventory and accounting
  5. Mobile access, a major feature for companies to remain competitive in the field service market.

What is Jobber?

Its simplicity and affordable plans make Jobber one of the most used apps in the FMS category. While it doesn’t scale to enterprise requirements, it’s got the essential modules for a growing business to scale. These include reports that help you digest your KPIs, mobile access to let you access the system on the go–during client meetings or field inspections–and automated scheduling to keep pace with a growing project base.

Benefits of Jobber

  1. Color-coded calendar for speed scheduling. The clear visual color-coding style helps you to quickly spot low and peak job schedules, or adjust resources when and where they are needed most. You have a whole month view easily digested by simply following the colors based on your labeling. Schedules can also be viewed by visit, task or event.
  2. Get paid fast. Alerts let you know clients with due payments or have overdue collectibles. Even prior to collection, sending an invoice can be automated with options to send via postal mail.
  3. Accounting software integration. It syncs your FMS data with accounting solutions like QuickBooks and Xero via 2-way integration. This speeds up your financial transactions and enables you to keep tab of profits, losses, taxes and other monetary considerations.
  4. Reporting. It has automated data sync so you get to know which invoices are outstanding or paid. You are also assured the timesheet report is accurate and updated and also generate financial reports for payments and deposits.
  5. Robust job tracking. It stores client and billing information in one location accessible to authorized parties. This means your employees can view the latest data on a client or work event and perform important tasks and make the right decisions.
  6. GPS tracker. A standard FMS tool, it helps you track field workers in real time. This is useful to monitor performance, as well as reallocate resources during sudden schedule changes.
  7. Automated reminders. You can set alerts for invoicing, payment and appointments. You can customize reminders based on process, information details and actions to be taken by the recipient.

Jobber does a decent job meeting the above functions, but you shouldn’t stop at the basic features. Here, we present the different features you’ll get from the top players in the industry.

Top Alternatives To Jobber

1. ProntoForms

A forms automation software, ProntoForms uses smart mobile forms that is as good as a standalone field recording tool or an integrated front-end to a larger system. It tops our list of top 10 alternatives to Jobber for being easy to use utilizing a no-coding approach and enterprise-grade security, two main concerns of field managers. The software is suitable to anyone managing field service, safety, transportation fleet and enterprise asset. It scales to the requirements of small business and large organizations as well.

The intuitive interface of this form builder makes it quick to implement for both those in charge of operations and field workers. The latter can use it to collect data and transmit and share information in real-time. It’s a simple solution to keep both field and office in close communication especially during urgent issues.

You also get to set up neat KPI dashboards with customization, giving you the overview of field productivity, compliance and quality. While the no-code app builder allows you to get a form up and running fast, you also have the option to create highly customized apps using the developer platform.

The software integrates with pre-built enterprise formats like FTP, HTTP GET and WebDav and also with cloud-based apps such as Google Apps, Dropbox, Salesforce and Sharepoint.

Pricing starts at $30 per user per month. You can check-out their tools and features through a free trial. You can easily sign up for a ProntoForms free trial here.

If you feel this software doesn’t meet your unique requirements check these ProntoForms alternatives.

2. mHelpDesk

mHelpDesk helps you automate repetitive, manual processes in field management. While that may be a standard feature, this app is designed by service professionals, so trust an insider perspective in its automation. The tasks include scheduling, customer contact, communication, and billing. It is ideal for small business and medium enterprise in the field of HVAC, plumbing works, electrical services, lawn mowing, and other neighborhood services. 

Like HouseCall Pro, the platform provides a network of leads and customers, which you can access from a mobile device. It also features a CRM tool to help you grow the business. Other essential tools include quote management, work orders, and dispatch and routing. The software integrates with QuickBooks Online and Google Apps. To check out the features firsthand, you can easily sign up for mHelpDesk free trial here.

Pricing is by quote only. 

If you’re looking for more options simply head off to these mHelpDesk alternatives.

3. HouseCall Pro

HouseCall Pro is the business end of the HouseCall infrastructure, the other being a web marketplace and booking portal for customers. The business end is the field management system suitable for for home service business. The portal has 30+ vertical service categories for customers. And that’s the main difference of this platform. You get to connect at once to a pool of potential customers in your territory. It is as much an operational tool as it is a marketing channel, making HouseCall Pro a top choice in our top 10 alternatives to Jobber.

The software helps you communicate fast and clearly with your customers, avoiding missed appointments, wrong dispatch and misunderstanding. It adds efficiency in your schedule and service delivery, saving you time and money and improving customer satisfaction. It features schedule, dispatch, GPS employee tracking, booking, invoicing and credit card payment. Key modules include analytics & reporting, inspections & audit, installation & maintenance and asset management.

The software also integrates with QuickBooks Online and Google Calendar, two essential tools to help you get the big picture of your business.

Pricing starts at $25 per user per month.

There are other options available to you when you check these HouseCall Pro alternatives.

4. Salesforce Field Service Lightning

If there’s one thing going solid for Salesforce Field Service Lightning it is its name. If you’re using Salesforce or plan to use any or all its CRM, sales automation and service apps, getting its field service management software is the logical choice. While the app caters to business of all sizes, the Salesforce infrastructure is more geared towards larger small businesses or those poised to grow into an enterprise.

The software has more advanced tools compared to the others on our list of top alternatives to Jobber, including AI-enabled image recognition, SLA-based work orders and deep analytics. It is fast to track milestones with this software, optimize schedules based on rules like time, skills and location and prescribe the right solution to the right issue. Other notable features are push notifications, real-time updates, maintenance plans and polygon mapping.

Pricing starts at $150 per user per month and scales to seven pricing plans for advanced features.

These Salesforce Field Service Lightning alternatives give you more options to compare products.

5. GeoOp

GeoOp is a robust workforce management system that fits the needs of small business and enterprise for field management. It has a low-friction price entry and scales to advanced tools like GPS tracking and mapping integration and high-grade security.

The GPS feature allows you to monitor remote locations and field teams with accuracy. You also get real-time scheduling and job status, so you can quickly respond to emergencies or sudden changes. Likewise, you can use its video and image features and share rich media for clearer communication. Other standard features include automation, invoicing and timekeeping.

Pricing starts at $49 per month.

You may also check these GeoOp alternatives the better to compare your options.

6. IFS Field Service Management

IFS Field Service Management is an end-to-end enterprise solution that covers the service lifecycle. It is perhaps the most robust on our list, and comes with cloud and on-premise versions. This makes it ideal for large organizations with complex field service requirements, such as contact centers and project management firms.

Some of its high-end modules include a resource planning tool to help you juggle shared assets among your teams, such as vehicle fleet, heavy equipment and specialized manpower. Its financial module handles a variety of transactions from quote to billing, especially for estimates. Likewise, the system captures client data history, allowing you to provide a work-in-progress service that builds on past engagements.

The system integrates with enterprise systems such as HROnboard, Click Software and TomTom WEBFLEET.

Pricing is by quote only.

Meanwhile, these IFS Field Service Management alternatives will further expand your options.

7. Service Autopilot

Service Autopilot is a scheduling software that scales to your growing needs so you can easily handle more invoicing, complex scheduling and attend to the issues of more customers. It caters to lawn care and other neighborhood services, providing an intuitive cloud system and iOS and Android mobile apps.

The software centralizes your to-do lists, calendar, calls and customer data, which your team can access in the field (with permission control) to help them provide fast and relevant service. You also get custom dashboards and reporting to help you track service requests and service delivery. Other notable tools include job costing, sales and CRM, estimate tracking, GPS and a client portal.

The software integrates with QuickBooks via 2-way sync.

Pricing starts at $47 per month plus a setup fee of $97.

You can also read the reviews of these Service Autopilot alternatives to give you a better outlook of the market.

8. Teletrac Navman Director

Teletrac Navman Director is a robust vehicle tracking app that lets you get the big picture of your fleet operation, while enabling you to drill down to details. It features advanced tools like diagnostic device and dashcam video integration. The app is a bit costly for small business and the interface is complex.

The highlight feature here is its compliance tools like Vehicle Tracking. It gives you detailed data on the ground, such as, routes, traffic, idle cycles, geofencing and fuel consumption. Another key feature is Driver Management, which monitors the driving habits and work hours of your drivers. It captures driving data that impact on your business, like harsh braking, cornering, stop-sign violations and speeding.

Other key features include Vehicle Analytics, Trailer and Asset Tracking and Fleet Productivity.

Pricing is by quote only.

If you feel this system isn’t cut for your business you may find a better option in any of these Teletrac Navman Director alternatives.

9. Verizon Connect

Formerly called Fleetmatics, Verizon Connect is a GPS fleet management software designed to help you cut fuel costs while improving customer service and productivity. It is ideal for business of all sizes looking for ways to optimize their fleet operations.

The system allows you to monitor not just driver behavior, but worksites and field equipment, too, with the ELD & Compliance module. This feature helps you manage urgent requests or emergency issues, quickly diverting resources and adapting to a new schedule.

The system integrates with essential systems like Xero, MYOB Live and SAASU.

Pricing is by quote only.

These Verizon Connect alternatives may also have some features that you’re looking for.

10. Kirona Field Service Management

Last on our top  10 alternatives to Jobber, Kirona Field Service Management empowers field teams to provide better quality services to customers. Built to assist multiple sectors such as social housing, utilities, retail, and healthcare, to name a few, Kirona allows managers to keep a close look at their field team and equip them with essential information through real-time information updates. It also generates insightful information from past customer transactions to help users enhance their operations while cutting down on costs.

Key features of Kirona Field Service Management workforce management, dynamic scheduling, customer service and appointments, and planning and forecasting.

The software integrates with a wide selection of third-party business applications, including CRM systems, ERP, job scheduling, departmental applications, and more.

Pricing is only available by quote. Get in touch directly with the vendor to get first-hand details on their available options. 

If you’re looking for something similar for your business operations, you can check these Kirona Field Service Management alternatives.

Category: B2B News

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