A good quality helpdesk system can assist your company to provide top rate customer support. You don’t have to look beyond Vision Helpdesk for your needs as this application offers a host of advantages including tracking the ticket’s lifecycle, empowering employees and improving their productivity, and boosting the prioritization of tasks.
Our experts have been very impressed with Vision Helpdesk’s excellent features and functionalities as well as its best-in-class tools and capabilities. In addition, Vision Helpdesk offers flexible pricing plans to suit the needs of both small and large companies. You can easily try out the software on your own with a great free trial it offers. It should give you a good grasp of its main features and after you work with it for a while you can decide if it’s actually something that will improve your company. You can easily sign up for the 30-day free trial here.
Top features of Vision Helpdesk include: help desk reports, responsive customer portal, custom fields, survey, SLA and escalation, help desk automation, task management, knowledge base management, client management, staff management, converting emails into tickets, and multi-channel support.
Vision Helpdesk offers its users a wide range of benefits. It is a complete helpdesk suite that includes three products: Help Desk, Satellite Helpdesk, and IT Service Desk. Each product includes common features such as social network integration, SLA setup, customer support, and ticket/incident management.
The software offers multiple channels for ticket management and customer support. It tracks and converts all incoming requests through various channels such as phone, email, social media chat, and the web overall.
Other Vision Helpdesk pros and cons include support for multiple brands and products. Satellite Help Desk is a single portal that can be used by end-users to support multiple brands, products, and companies. Thus it is an ideal solution for owners operating multiple companies, who wish to offer customer support through a single helpdesk.
The software also offers an ITIL/ITSM ready product for asset management with features such as procurement, maintenance, depreciation, and disposal. The product is quite elaborate and includes the following modules: CMDB, contract management, finance management, supply management, catalog of services, and catalog of products.
Finally, Vision Helpdesk offers effective paid customer support. You can set rates for different kinds of tickets and charge customers per ticket. You can also bill customers based on the the time your agents spend while dealing with the ticket. If you want more information on Vision Helpdesk pricing read on or take a look at our detailed review of their service.
Vision Helpdesk’s Free Trial and Pricing Packages
Vision Helpdesk offers three pricing options: you can choose the Saas license, recurring license, or the one-time license for download. You can also check the app’s key features and if they fit your business requirements by trying the software with a 30-day free trial plan. There is no obligation involved and you don’t need a credit card to sign up. The trial gives you a great opportunity to familiarize yourelf with most of the application’s features and gauge their effectiveness. You can easily sign up for Vision Helpdesk 30-day free trial here.
Here are the available Vision Helpdesk pricing plans:
SaaS License
- Help Desk Software – $10 /agent/mo ($7 billed annually)
- Satellite Help Desk (Multi Company) – $20 /agent/mo ($14 billed annually)
- Service Desk (ITIL-ITSM ) – $30 /agent/mo ($21 billed annually)
Download Recurring License
- Help Desk Software – $10 /agent/mo ($7 billed annually)
- Satellite Help Desk (Multi Company) – $20 /agent/mo ($14 billed annually)
- Service Desk (ITIL-ITSM ) – $30 /agent/mo ($21 billed annually)
Download One Time License
- Help Desk Software – $150 /agent/one-time fee
- Satellite Help Desk (Multi Company) – $250 /agent/one-time fee
- Service Desk (ITIL-ITSM ) – $350/agent/one-time fee
Comparison of Vision Helpdesk Competitors’ Pricing Plans
Vision Helpdesk is undoubtedly one of the top helpdesk systems because of its excellent features and reliable customer support. But if you are looking for more options, you can check out the pricing plans of its five popular competitors. Though some of them may be cheaper, they may not offer the same effective features as Vision Helpdesk.
1. Zendesk
Zendesk is a top cloud-hosted helpdesk solution that is used by more than 40,000 companies worldwide including top brands like Groupon and Zappos. This application is easy to deploy and use, and helps to reduce costs, boost productivity, and ensure customer satisfaction. From five to 500 agents, Zendesk can be used to manage thousands of tickets every day. Zendesk offers a 30-day free trial and four pricing plans:
Essential Plan: $5/agent/month (billed annually) or $9 month-to-month
Features include:
- Unlimited social media channels and email
- Basic information database
- SDK and web widget
- Agent Macro
Team Plan: $19/agent/month (billed annually) or $25 month-to-month
All the features in the Essential plan, plus:
- Public apps marketplace
- Performance user interfaces
- Business rules
- Customer portal
- Branded help center
Professional Plan: $49/agent/month (billed annually) or $59 month-to-month
All the features in the Team plan, plus:
- Custom private apps
- Insights analytics
- CSAT surveys
- SLAs and business hours
- Multi-language content
- Community forums
Enterprise Plan: $99/agent/month (billed annually) or $125 month-to-month
All the features in the Professional plan, plus:
- Admin and auditing controls
- Launch success program
- Insights analytics every hour
- Multiple schedules
- Ticket Forms
- Multibrand support
- Custom agent roles
2. Freshdesk
Freshdesk offers integrated phone support, live chat, and game mechanics. It can work well with your legacy applications and your CRM when you need to get customer information. Plus, it also works smoothly with multimedia apps such as Google Apps, Slideshare, YouTube and other widgets that can boost your knowledge base. Freshdesk offers five pricing packages:
Sprout Plan (Free up to 3 agents, thereafter, $15 per month):
Features:
- Email support
- Phone support
- Knowledge base
Blossom Plan ($16 per agent billed annually or $19 monthly):
Features:
- Social support
- Community forums
- Game mechanics
Garden Plan ($25 per agent billed annually or $29 monthly):
Features:
- Live chat
- Multiple products
- Multiple locations
Estate Plan ($40 per agent billed annually or $49 monthly):
Features:
- Enterprise reports
- Portal customization
- Custom agent roles
Forest Plan ($70 per agent billed annually or $79 monthly):
Features:
- IP whitelisting
- Custom email servers
3. LiveAgent
LiveAgent offers live chat, email support, and social media integration (Twitter and Facebook). It is a robust helpdesk application that provides useful features such as file sharing, contact forms, gamification, statuses, POP3 accounts and more. It is simple and intuitive which makes it easy to learn, use and implement. It offers the following plans:
Ticket Plan: $9 per agent/month or $19/month (with 3 agents)
Features:
- Custom domain parking
- E-mail support – Ticketing
- Contact forms
- Forum & Knowledge base
- iPhone/Android app
Ticket + Chat Plan: $14 per agent/month or $29/month (with 3 agents)
Includes all features of the Ticket plan, plus:
- Live Chat
- Real-time visitors monitoring
- Chat invitations
- Feedback management
All-Inclusive Plan: $19 per agent/month or $39/month (with 3 agents)
Includes all features of above plans, plus:
- Facebook & Twitter integration
- Call center support
- Gamification
All packages include 24/7 customer support. You can also buy a license for on-premise version of the software that can be installed on your server. The one-time fee starts from $899.
4. Help Scout
Help Scout is a popular helpdesk app widely used by small businesses and medium-sized enterprises. It offers a shared inbox for your team, enabling collaboration whenever support requests come in. Help Scout eliminates the complexities associated with traditional helpdesk applications, and makes it simple and smooth to collaborate with team members to respond to customer emails.
Help Scout offers a free version with limited features for up to three users. The fixed-priced edition costs $15/user/month and provides the following features:
- Unlimited mailboxes, email & storage
- 40+ third party integrations
- Beautiful reports + satisfaction ratings
- Add Docs for a flat $25/month
5. TeamSupport
TeamSupport is a complete customer support system that you can use to collaborate more effectively with your departments, resources, and clients for faster and more accurate customer support response. Your whole business can function as a single unit to address customer concerns. Your support team can collaborate effectively with technical, sales, or finance teams for superior customer support.
TeamSupport offers two subscription plans:
Support Desk Plan: ($30 per month, billed semi-annually or annually):
Features:
- Per agent
- Designed for end-user customer support or internal help desk operations
- Easily assign, track and manage support requests
Enterprise Plan: ($40 per month, billed semi-annually or annually):
Features:
- Per agent
- Connect customer support, product development and product management
- Track support issues, product bugs, defects, and feature enhancements
- Teams can use the same tool and share data.
Bottom line
Vision Helpdesk offers a lot of value at a low cost. It provides flexible pricing plans that will suit the needs of both small and medium-sized companies as well as large organizations. You are sure to get full value for your investment by subscribing to any of Vision Helpdesk packages. Check out if Vision Helpdesk suits your business needs by registering for the 30-day free trial here.
Why is FinancesOnline free?
Leave a comment!