Helpdesk software applications offer a range of benefits to businesses and enable them to provide better quality customer support. You can also inform yourself about the latest trends in the helpdesk sector to select a quality system for your needs. To help you in your quest for the right platform, we analyze the top features and benefits of LiveAgent as well as viable alternatives to it in this article.
LiveAgent is a widely used helpdesk product that combines multiple channels into a single compact package. It includes email, live chat, and social media integration (Twitter and Facebook). Plus, this robust app offers essential helpdesk features such as file sharing, contact forms, gamification, statuses, and POP3 accounts among others.
Unlike a lot of competitor applications, LiveAgent is designed to be intuitive and simple, making it easy to learn, use, and implement. All the interface elements are well planned and easily accessible, so you can master the system in a short time. If you have used a help desk software solution before, you will appreciate this simplicity and ease of use especially for a platform that is utilized to manage a large number of customers every day.
A standout feature is the excellent support offered by the vendor as even small clients get full lifetime 24/7 support. All packages include support options. You can contact the support agents via phone, live chat, or email anytime to get your issues resolved quickly.
Second, LiveAgent offers great value for money to businesses of all sizes. So, you need to pay only for what you wish to use whether you are small startup or a large enterprise. Start with 3 agents and add more if required. During off-season, you can scale down to the basic plan. All packages start with basic email support and ticketing, and as your needs grow you can add on-site live chat as well as a feedback mechanism to make your customer support more effective.
If you want to look at more options, we will not disappoint you. Read on to learn about the top tools and benefits of good LiveAgent alternatives. We give you valid reasons why you should consider the alternative app instead of LiveAgent and vice versa.
Our experts rate Freshdesk as one of the top LiveAgent alternatives for its simple yet robust features. In fact, we have distinguished Freshdesk with high marks in our reviews to recognize its high quality. The vendor offers a great free trial plan that you can use to test all key features of the software. You can easily sign up for Freshdesk free trial here.
How can your business benefit by subscribing to Freshdesk? To start, the product offers useful features for both small companies as well as large corporations. These tools include self-service portals, smart automations, multiple SLA policies, integrated game mechanics to improve agent productivity, and multichannel capability.
On top of that, Freshdesk also provides standard features such as community platform, knowledge base, and helpdesk ticketing. It converts your support emails into tickets that you can track for accurate and rapid response. Plus, the system allows you to link forum questions to a ticket and vice versa, which enables you to provide streamlined answers to customer queries. If you wish to look at other options, browse the Freshdesk alternatives here.
Why use Freshdesk instead of LiveAgent?
Why use LiveAgent instead of Freshdesk?
Samanage is a leading IT service desk and asset management platform. It can instantly be deployed via a true cloud, SaaS-based model. For this reason, there is no need for hardware or software installation, or maintenance on your site. Plus, the system is multi-tenant which means a single, always new instance of the software is offered to you.
What makes Samanage stand out among competitors? It automatically collects all IT asset configuration data and empowers your IT staff with comprehensive alerts and reporting in a simple interface. Plus, this integrated service desk solution allows customers to submit requests online and gives the IT support desk immediate access to related asset configuration. This speeds up resolution time and boosts productivity. For more good choices, browse these viable Samanage alternatives here.
Why use Samanage instead of LiveAgent?
Why use LiveAgent instead of Samanage?
Zendesk is a leading helpdesk software app that is used by more than 40,000 enterprises worldwide, from small businesses to large multinational corporations such as Zappos and Groupon.
This helpdesk system is easy to deploy and implement, and helps to reduce costs, improve productivity, and ensure customer satisfaction. It can host from 5 to 500 agents, and can manage thousands of tickets every day. Plus, it integrates your support channels such as web chat, email, and social media. You can access the platform from your desktop or mobile device, making it a handy helpdesk product for small businesses that utilize a home-based support setup. To give you more choices, here are viable Zendesk alternatives.
Why use Zendesk instead of LiveAgent?
Why use LiveAgent instead of Zendesk?
Desk.com is a popular helpdesk software app that promises a fast and easy way to deliver top notch customer service. It is geared towards SMEs, but also offers powerful tools for large enterprises.
Desk.com collates all customer conversations in one channel where your agents can collaborate to manage, prioritize, and personalize responses with efficiency. They can provide prompt responses via phone, chat, and social media. On top of that, you can add or remove part-time agents when needed and track customer sentiments with fully integrated social media tools. Plus, you can enjoy mobility with Blackberry, Android, and iOS apps or mobile browser version. If you think this solution is too basic for your needs, check out good Desk.com alternatives here.
Why use Desk.com instead of LiveAgent?
Why use LiveAgent instead of Desk.com?
TeamSupport is a comprehensive customer support suite that empowers you to collaborate and communicate more effectively, streamline relationships between all business units, and manage clients and resources to provide faster and more accurate customer support response. The system offers a range of advanced functionalities to help your whole company operate as a single unit while addressing customer concerns. For example, your support team can collaborate with your sales, finance, and technical teams to get superior customer feedback. On top of that, the platform connects easily with Dropbox, Zoho Reports, MailChimp and and many other applications. Top features include ticket automation, ticket management, live chat, screen recordings, advanced customer self-service portals, and best-in-class reporting. If you wish to check out more options, read about good TeamSupport alternatives here.
Why use TeamSupport instead of LiveAgent?
Why use LiveAgent instead of TeamSupport?
Intercom is a behavioral targeting and user intelligence platform that helps to better understand and improve your customer communication. It offers insights into who is using your product and provides the features to send personal communicators. You can use this app to send targeted behavior-driven emails and in-app messages. Plus, the product offers a live database of customers that is constantly updated. It also provides features to get feedback from your customers, and to send event invites and other communication. If you want a more advanced tool, browse these good Intercom alternatives here.
Why use Intercom instead of LiveAgent?
Why use LiveAgent instead of Intercom?
Help Scout is a robust help desk solution that is used by numerous small businesses, medium-sized enterprises, and freelancers. It offers a shared inbox that your team can use to collaborate to provide response whenever an email or support request comes in. The best part about this platform is it eliminates the complexities of traditional help desk solutions, and makes it simple for team members to collaborate to provide speedy responses. Other highlights are seamless integrations with popular business systems and flexible and affordable pricing packages for companies of all scales and industries. To give you more choices, we provide viable Help Scout alternatives here.
Why use Help Scout instead of LiveAgent?
Why use LiveAgent instead of Help Scout?
Front is designed to help teams efficiently manage their email inbox. It enables you to place all messages in a consolidated inbox. This includes your support and sales emails, chat and SMS messages, and notifications from Facebook Messenger and Twitter. This single inbox experience allows you to enhance team collaboration and provide better customer communication. Plus, the app integrates with a number of business solutions from Salesforce to GitHub to make your communication more responsive and organized. Another highlight is you can assign messages to team members both manually and automatically. If you think this product is too basic for your needs, check out good Front alternatives here.
Why use Front instead of LiveAgent?
Why use LiveAgent instead of Front?
Vision Helpdesk is all-in-one helpdesk system that empowers you to manage various channels like calls, email, chat, web forms, Twitter, and Facebook under a single roof.
Vision Helpdesk offers three products:
Plus, it offers a range of features to facilitate expert customer support including: helpdesk reports, responsive customer portal, custom fields, survey, SLA and escalation, helpdesk automation, task management, knowledge base management, client management, staff management, converting emails into tickets, multi-channel support and more. For more good options, browse these viable Vision Helpdesk alternatives here.
Why use Vision Helpdesk instead of LiveAgent?
Why use LiveAgent instead of Vision Helpdesk?
Zoho Desk is a support desk system that helps companies deliver top rate customer support. The app offers tools that improve agent productivity, and insightful analytics and reports that empower managers to identify key issues in agent performance so that they can enhance their service quality as well make smart business decisions. Customers also benefit as the platform allows them to easily find timely support from their workstations. With Zoho Desk, companies can offer their support teams task automation, multiple support channels, and other effective tools to deliver prompt and responsive customer support. This allows businesses to build closer stronger relationships with their customers, resulting in enhanced revenues. If you wish to look at other options, browse these good Zoho Desk alternatives here.
Why use Zoho Desk instead of LiveAgent?
Why use LiveAgent based on Zoho Desk?
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