10 Best IT Management Software Systems in 2024

IT management tools can be used by businesses to unify software projects, handle project collaboration, and automate daily tasks. These solutions can boost the efficiency and productivity of companies if used effectively. You can use them to create multi-platform games, design mobile apps, and build online help portals.Other uses of IT management software are for game development and software testing. Generally speaking, this system helps to regulate the delivery of IT services and simplifies the work of development professionals. In this article, we list the features and key benefits of the 10 best IT management software platforms in our database to help you select a suitable app for your needs.

1. Freshservice

Freshservice is a modern IT management software that provides plug-and-play ITIL to streamline all IT practices and services. The software is complete with all the crucial IT service management features to give you the competitive edge when it comes to tracking, planning, and rolling back changes in your IT service processes. With features such as incident management, problem management, and change and release management, you will have all your modifications and resources properly monitored and send CAB approval requests right inside the platform.

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Incident management, for example, empowers end-users to submit service requests and support tickets via multiple channels. These include email, chatbot, self-service portals, and feedback widgets. All email requests for support are also automatically logged as tickets. You can track tickets as they come and assign, prioritize, and automate resolution processes for more efficient support delivery. Other additional features include SLA management, reporting, knowledgebase, and task management.

2. Hexnode

Hexnode is a unified IoT, desktop, and mobile management solution that offers a plethora of automation features to take the load off IT professionals when it comes to device management. Hexnode is trusted by hundreds of SMEs and enterprises for unified endpoint management, mobile device management, kiosk lockdown management, rugged device management, IoT management, and digital signage software. It also has capabilities for compliance and security and integrates with many popular business applications such as Google Workspace, Azure AD, and Android Enterprise.

Using Hexnode, your IT team can manage any platform on any device. It supports Windows, macOS, Android, and many other popular platforms. Hexnode is loaded with features for cutting-edge device management, including tracking, analytics, user provisioning, OS update management, and web filtering. Your IT team can conduct real-time monitoring where the highest level of security is needed and provide instant support to users via remote troubleshooting.

3. ActiveBatch

ActiveBatch is a workload automation and job scheduling solution that centralizes your enterprise tech stack into one, easy-to-manage platform. With its no-code integrations and low-code REST API adapter, users can get their systems, processes, and applications connected in no time. Whether it’s IT/device management, business process management, or document storage, ActiveBatch can be an excellent way to run business operations in one convenient location.

ActiveBatch can future-proof workload automation since it’s very flexible and can connect to any service, application, or server. You can integrate business-critical systems such as ERP, CRM, project management, Big Data, BI, and work order management with minimal manual processes. Also, ActiveBatch’s low code drag-and-drop GUI and Job Step library allow users to customize end-to-end processes much faster and create limitless endpoints.

4. ManageEngine OpManager

ManageEngine OpManager is a trusted network monitoring software that enables network admins to be proactive and agile in monitoring potential problems with their network’s performance. The software can continuously monitor networks and devices, including routers, firewalls, wireless LAN controllers, VMs, and basically any device that has an IP and is connected to the company’s network. It provides in-depth, real-time visibility to IT and network admins so they can have better control over their network’s health and performance. Your tech team can drill down to solve the root cause of a network issue before it negatively affects business operations.

ManageEngine OpManager

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Real-time network monitoring using ManageEngine is carried out by implementing over 2,000 built-in network performance monitors. Your IT team and admins will be able to check overall network health and crucial metrics, including latency, errors and discards, packet loss, speed, and performance bottlenecks. Aside from virtual monitoring, physical server monitoring is also covered by ManageEngine. Admins can keep an eye on CPUs, disk utilization of servers, and other hardware connected to the network.

5. Splashtop Remote Support

Splashtop Remote Support is a remote computer access software designed for businesses, teams, and individuals. It’s trusted by MSPs globally to remotely monitor and support the servers and computers of their clients. Splashtop Remote Support can be easily deployed and is scalable based on the needs of the users. It meets numerous industry and government standards for data privacy and security, including GDPR, SOC 2, PCI, CCPA, HIPAA, and FERPA.

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As remote access and remote support software for MSPs, Splashtop can provide secure, fast, and affordable remote endpoint management to businesses. It’s easy to set up and deploy to unattended endpoints. Its top features and tools make it easy to perform daily IT monitoring and support tasks such as remote reboot, file transfers, and endpoint security.

6. NinjaOne (Formerly NinjaRMM)

NinjaOne (Formerly NinjaRMM) is a unified IT operations platform that helps businesses simplify their IT operations through an intuitive dashboard that is designed to reduce the complexity of IT management. NinjaOne offers solutions for many IT asset management needs, including RMM, service desk, remote access, IT documentation, and endpoint management. Each module in NinjaOne interacts natively with the whole system so you always get full visibility with context into network security, end-user requests, and endpoint health.

NinjaOne offers state-of-the-art tools and features that provide MSPs everything they need to support their customers. Its RMM software automates IT management so some of the workloads can be taken off your team and refocused on other high-value tasks. Some of the key features of NinjaOne RMM include multi-platform endpoint management, automated patch management, secure remote access, and integrated cloud backup.

7. Syxsense

Syxsense is an endpoint management solution that provides real-time endpoint management and security. The platform combines different security technologies like security vulnerability scanning, patch management, threat alerts, and device quarantine to protect businesses from cyberattacks. Users can leverage the software’s remote management features to easily manage all endpoints on any of their browser-enabled devices. Remote management also allows IT technicians and administrators to access desktop computers anywhere in the office or from any location.

Syxsense implements AI and predictive technologies to provide 24/7, always-on security to IT networks and devices. Once deployed, businesses receive reports on all their endpoints, including hardware, OS, and software inventory details. The platform conducts real-time monitoring of crucial IT assets such as RAM usage, disk space, CPU, and many other processes. It can also take immediate action to eliminate potential risks identified by its security scanners. These include locking down insecure passwords or alerting admins of ineffective user account policies.

8. ManageEngine Applications Manager

ManageEngine Applications Manager is an application performance monitoring software that enables network admins and IT professionals to gain full visibility into the performance and user experience of their organization’s critical apps and IT infrastructure. With a plethora of monitoring features like advanced discovery and dependency mapping, ERP monitoring, and advanced analytics, ManageEngine can help businesses of all sizes automate most of their DevOps and IT monitoring processes.

ManageEngine Applications Manager

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With so many devices and systems to monitor, it can be hard to keep track of the most urgent issues. ManageEngine’s AI-assisted smart alerts allow IT teams to detect and isolate issues quickly. You can create monitor groups—grouping all related infrastructure—so that it’s easier to map the performance and dependency of each component of an application or a location as a whole. Smart alerts are also proactive monitoring that lets you collect anomaly profiles based on current health conditions as opposed to your earliest previous recorded data.

9. Atera

Atera is a reliable RMM software that’s simple to use and designed for MSPs and IT professionals. The software combines important capabilities such as remote access, RMM & PSA, billing, and reporting in one integrated platform. It provides fast and easy remote access to IT experts and technicians complete with file transfer and multi-screen technology.

Atera is also packed with tools that address MSP business needs. Network discovery, contracts and SLAs, real-time alerts, and custom scripting are just some of the advanced features included in the software. All these features and menus can be easily managed on a single, user-friendly dashboard.

With Atera, you can be proactive with your RMM and spot potential problems of your customers using powerful patch management and root-cause analysis among many other tools included in the platform. IT professionals also have all the PSA technology toolset they need to provide excellent support to their customers. Atera’s PSA software organizes all customer information in one place, including contacts, SLA, contracts, tickets, and devices. Helpdesk services are also supported by an intuitive ticketing and time tracking system that is designed specifically for IT service providers and MSPs.

10. Site24x7

Site24x7 is an all-in-one monitoring solution for DevOps and IT Operations. It covers all the services needed for modern IT management, including website monitoring, server monitoring, private and public cloud monitoring, and real-time user monitoring. Since Site24x7 includes a wide range of monitoring services, it can be a very cost-effective solution for businesses. With just one platform, businesses can conduct proactive and accurate monitoring of various IT operations.

With Site24x7, you’ll receive reliable website monitoring from the cloud so you can ensure its performance, availability, and security. You can detect possible issues before they occur and prevent website downtimes. Also, the product has advanced network monitoring features that allow IT professionals to thoroughly monitor network behavior and health. Features like auto-discovery allow you to see all present devices within a provided IP range or view an entire network using SNMP.

Key Insights

• Comprehensive IT Management: IT management software, like Freshservice and Hexnode, provide unified solutions for various IT needs including incident management, device management, and compliance and security.
• Automation Features: Tools like ActiveBatch and NinjaOne offer automation capabilities to streamline workload management and IT operations, reducing manual efforts and increasing efficiency.
• Remote Monitoring: Solutions such as Splashtop Remote Support and Syxsense enable remote access and endpoint management, allowing IT teams to provide support and maintain security from anywhere.
• Network and Application Monitoring: ManageEngine OpManager and ManageEngine Applications Manager offer robust monitoring features to ensure the health and performance of networks and applications, with real-time alerts and in-depth analytics.
• All-in-One Platforms: Systems like Site24x7 and Atera provide comprehensive monitoring and management services covering everything from website and server monitoring to PSA and RMM tools, making them cost-effective for businesses.
• Security and Compliance: Many IT management platforms, including Splashtop and Syxsense, adhere to strict data privacy and security standards, ensuring that businesses remain compliant with regulations like GDPR and HIPAA.

FAQ

1. What is the best IT management software? The best IT management software is Freshservice for its robust cloud-based interface and comprehensive feature set. It offers a plug-and-play ITIL that complies with industry standards. With it, users can gain access to ticketing systems, knowledge bases, asset discovery, and more.
2. What are the primary benefits of using IT management software? IT management tools can unify software projects, handle project collaboration, and automate daily tasks. They boost efficiency and productivity, support game development, software testing, and help regulate IT service delivery, simplifying the work of development professionals.
3. What features does Freshservice offer? Freshservice offers incident management, problem management, change and release management, SLA management, reporting, knowledgebase, and task management. It allows end-users to submit service requests and support tickets via multiple channels, including email, chatbot, and self-service portals.
4. How does Hexnode support IT management? Hexnode is a unified IoT, desktop, and mobile management solution with features for device management, compliance, and security. It supports platforms like Windows, macOS, and Android, and includes capabilities for tracking, analytics, user provisioning, OS update management, and web filtering.
5. What makes ActiveBatch a good choice for workload automation? ActiveBatch offers no-code integrations, a low-code REST API adapter, and a drag-and-drop GUI, allowing users to connect systems, processes, and applications quickly. It supports IT/device management, business process management, and document storage, centralizing operations in one platform.
6. How does ManageEngine OpManager help with network monitoring? ManageEngine OpManager provides real-time monitoring of networks and devices, offering over 2,000 built-in performance monitors. It helps IT teams track network health, latency, errors, and performance bottlenecks, ensuring proactive issue resolution.
7. What are the capabilities of Splashtop Remote Support? Splashtop Remote Support allows MSPs to remotely monitor and support servers and computers. It meets industry and government standards for data privacy and security, providing secure remote endpoint management and daily IT monitoring and support tasks.
8. What functionalities does NinjaOne offer for IT operations? NinjaOne offers solutions for IT asset management, including RMM, service desk, remote access, IT documentation, and endpoint management. It features multi-platform endpoint management, automated patch management, secure remote access, and integrated cloud backup.
9. How does Syxsense enhance endpoint security? Syxsense combines security technologies like vulnerability scanning, patch management, threat alerts, and device quarantine. It provides real-time monitoring and management of endpoints, ensuring 24/7 security and immediate action against potential risks.
10. What makes Site24x7 a cost-effective monitoring solution? Site24x7 offers all-in-one monitoring services for websites, servers, private and public clouds, and real-time user monitoring. Its extensive range of features and proactive monitoring capabilities make it a cost-effective solution for businesses.

By Allan Jay

Allan Jay is FinancesOnline’s resident B2B expert with over a decade of experience in the SaaS space. He has worked with vendors primarily as a consultant in the UX analysis and design stages, lending to his reviews a strong user-centric angle. A management professional by training, he adds the business perspective to software development. He likes validating a product against workflows and business goals, two metrics, he believes, by which software is ultimately measured.