Field service management apps can differ in a lot of ways. Some may offer features that you simply don’t need, while others don’t have that one tool that motivated you to look for a filed management system in the first place. Some FSM apps are designed as complementary tools for ERP or CRM systems, while others are independent and stand-alone solutions. To help you find the top field service management software solution, our experts analyzed the most popular solutions on the market, and chose the top three apps that will give you the critical features you’d expect from a great field service management software solution that would fit your company needs.
ProntoForms helps create an open, efficient and clear communication line between the office and its field teams by exchanging and sharing forms through its web and mobile app. At its core, the app allows the office to send forms, while field workers can fill up forms and both parties can share files. This simple setup goes a long way, for instance, sending and receiving job orders, instructions, ground updates, compliance reports, etc. We cannot underplay the importance of clear communication in meeting deadlines, that’s why we feel ProntoForms helps to prevent disruptions, wastage and risks in your operations. The vendor offers a great free trial plan that lets you try out all key features first. You can easily sign up for ProntoForms free trial here.
As a field service management solution, the app suits field installation, safety compliance, on-location auditing and, overall, it improves your service delivery. What’s nice about the features, they scale to your growing needs. An enterprise plan is available, which includes business intelligence that enhances its dashboards and reporting.
Among its key features, creating mobile forms is simple and agile. You can define data screens, data flows and folder, for instance. Using conditional logic, the forms adapt to myriad case scenarios and can be triggered by your predefined rules.
The app also works as a performance evaluation tool. GPS and time stamps track a field worker’s location, time and accomplished jobs. It also integrates with various cloud storages, OS, file formats and Android, iOS and Windows devices. In fact, this strong interoperability makes sure all users have access to the system and their data. If you think ProntoForms is what you need, you may want to check their free trial plan first.
HouseCall Pro is also a very popular field management app located high on our top FSM services list. Distinguished with a variety of prestigious awards, HouseCall has what it takes to meet business needs and requirements.
One of the reasons that HouseCall Pro comes second on our list is that the app is first and foremost a customer-end marketing channel you can use to collect feedback and improve your services. It doesn’t have GeoOp’s capacity to help you plan a field strategy with the resources you have, but rather gives a look on your user base to detect opportunities which you could or could not follow. While for some marketers this is a limited perspective for handling field management, others believe it is exactly what they need to ensure a more competitive position on the market. Long story short, it all depends on where you are currently standing. HouseCall Pro has a lot of features its competitors lack, especially the marketing traction you simply can’t afford without proper acquaintance of your audience. The vendor offers a free trial plan as well.
Jobber suits most field service businesses, enabling both the office and field teams to coordinate job assignments, schedules and other daily tasks via web and mobile. It saves you paperwork, but more especially it puts all users on one page to ensure consistent job deliveries. Likewise, it helps supervisors to plan ahead and manage their field resources based on work orders. Because data is centralized, you can filter information in different ways to estimate work requirements vs. your available staff and resources.
Field teams, on the other hand, can receive urgent or emergency tasks through the system in real time, if any, and make the necessary steps at once. They can also send photos to update the office with clarity.
Jobber also features color-coded scheduling, reporting, client reminders and integration with accounting tools.
What makes ProntoForms to stand out is its highly flexible forms that can be customized to follow your predefined conditions. The forms are easy to configure based on screens, folders, data flows, etc., while they adapt to as varied conditions as you could think of to suit your workflow. Conditions can be a question-answer format or event-triggered or IFTTT (if-this-then-that). You’ll be surprised how this simple setup can handle complex scenarios, from field auditing to compliance reporting.
On the other hand, HouseCall Pro follows with decent pace in certain aspects (mobile app availability, for instance), but fall behind in some of the vital picks users would hardly conform not having. HouseCall Pro’s biggest disadvantage is by far that it is not a standalone FM service, but rather a marketing channel that won’t handle remote access needs. To be more precise about it, HouseCall Pro offers features such as Consumer marketplace, postcard marketing, email management, and dispatch management, while job management, even if handled decently, is just ‘one more feature on the list’. What is indeed specific about this system and could make users consider it is its highly categorized work order management, with a separate option for tracking technicians and storing delivered services in a historical database.
Jobber is a decent field management tool also, but it’s more basic compared to the other two. Its color-coded task scheduler is nothing new and the reports and client reminders are what we’d expect from field service management software at its bare element.
All three solutions suit small and medium business. But ProntoForms is also ideal for enterprise. Its scalability is a plus especially for fast-growing operations or small teams with seasonal peaks. That means ProntoForms users can quickly tap advanced features to meet market demand. For instance, you can perform bulk dispatch for large-scale or multiple projects. You can also use dashboard authoring for your managers handling different projects simultaneously. Likewise, you can apply business intelligence in analytics and see the big picture on myriad projects, which helps you stay in touch with different teams.
On the other hand, HouseCall Pro and Jobber are dedicated to smaller operations. HouseCall Pro is even suitable for freelancers and targeted at mostly neighborhood service providers like plumbers and electricians. It has a consumer marketplace version, where you can promote your business. Jobber has the same user profile, except that it’s a little expensive for freelancers, so the app is limited mainly for small and medium businesses.
ProntoForms, being an enterprise solution, too, has a wider array of integration. That bodes well to a company that uses different kinds of systems. For instance, the app can work with different cloud storages and integrates with FTP, HTTP, GET, HTTP POST/PUT, SharePoint and WebDav for extended functionalities. It also works with helpdesk (Zendesk), accounting (QuickBooks Online), productivity app (Evernote) and CRM (Salesforce). It’s clearly more robust in terms of integration compared to the other two solutions. However, we have to point out that the app doesn’t allow developers to tweak the forms via API.
Jobber, on the other hand, is as good as it gets where your requirements are basic. It has intuitively planned out an accounting interoperability with Xero and QuickBooks, as well as with payment processors like Stripe, PayPal and Authorize.net. For most small businesses, these are all the systems they need to get their operations going.
As for HouseCall Pro, it is currently working on its Quickbooks integration, and functions equally well with Google Calendar. Generally though you’ll be using it as a standalone app.
ProntoForms has the more flexible price points here, one for small business and another for enterprise. The Pro Plan starts at $25 per user/month, while the Enterprise is at $35 per user/month.
Jobber has only one price point but billed either monthly or annually at $59 and $39 per month, respectively. Note that the plan includes two users and accommodates unlimited number of employees, so Jobber may end up cheaper than ProntoForms despite the published rate.
Meantime, HouseCall Pro is slightly more expensive, with a Grow Plan for 10 users priced at $79/per month, and a manage plan for unlimited users costing $199 per month. The good news is that there is also a free, single-user plan to consider, which still doesn’t make for the most affordable option because it involves a $99 setup fee compulsory for all plans.
ProntoForms is the more scalable, flexible and practical tool for field service management. You can start using it as a single proprietor, but, as you grow the business, the app scales to enterprise needs. That’s a huge advantage if you have bigger plans for your company. If you want to try the app you can easily sign up for a ProntoForms free trial here.
On the other hand, Jobber and HouseCall Pro are great tools for small field services. HouseCall Pro also showed us it has what it takes to perform field management, but its lack of essential scheduling features and sharp focus on customer management made us think the system will be more suitable for purposes other than planning and remote management. Lastly, what Jobber lacks for scalability it makes up for its focused on a single market, the small business player.
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